General Feedback

This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any idea and will be notified of its status changes. Your feedback helps us prioritize projects and improvements for our organization.

We receive lots of great ideas, so please search the forum before adding a new one. If your idea is not yet in our forum, please post it with a simple title and an explanation, and how it could benefit The Mountaineers. If you want to learn more about what we've already implemented and what is up next, please visit our Technology Blog. Thank you for your participation!

Please note that all our courses, events, trips, course-related activities, clinics, seminars, and lodge stays have forms for you to give feedback when you participate. You’ll get an email reminder to do so just after the activity. If your feedback is of urgent nature it may be best to contact the chair of the committee that sponsors that program directly. Not sure who the chair is? Visit our Committee Chair Directory or contact our Member Services Team at info@mountaineers.org.

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  1. Create a UI for staff to process membership dues

    Staff have a 21-step manual process for processing dues paid by check currently. We need a better user-interface and process for this system since a large portion of dues still come via snail mail.

    1 vote

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  2. Fix Membership Join dates so they are not linked to other family members profiles

    Join dates were getting modified when membership types were being changed.

    1 vote

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    Completed  ·  Garrett Arnold responded

    This has been fixed so they are no longer linked however we were not able to individually identify records where this has happened. Please contact member services at info@mountaineers.org if this happened to you so we can update your profile accordingly.

  3. Streamline waitlist registration for course related field trips

    Right now if you are registered for one field trip but on the waitlist for another and get off the waitlist you are not automatically removed from the other roster. Ideally there would be some sort of notice reminding the person to cancel off their other list or some sort of automation.
    -Submitted by Chris Williams

    1 vote

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    Completed  ·  Jeff Bowman responded

    We added info to the confirmation emails instructing students to check their roster statuses before confirming the new course registration.

  4. On line user account changes

    Hello,
    My credit card changed. I use it for automatic renewal payments. Thee is no clear way for me to update my credit card info via the web site login. Pleae let me know how I can update my credit card info on line.
    Thank You, Gary Zink

    1 vote

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    Completed  ·  Garrett Arnold responded

    Hi Gary,
    To update your credit card for autorenewal payments you’ll want to log in and go to My Profile and click the Recurring Payments tab on the left hand side.

    Tess

  5. Change "downgrade" language

    I suggest changing your language on membership "downgrades". Rather than say "downgrade", which has negative connotations, why not say "You have chosen to change your membership type". Using the word downgrade makes it sound like the membership type has fewer benefits or less value than another type.

    1 vote

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  6. Merge Duplicate Member Records

    Member Services needs to be able to merge duplicate member records.

    1 vote

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  7. New Email Management system needed

    We need a better email management system so our members can choose which emails they want from us.

    1 vote

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    Completed  ·  Garrett Arnold responded

    In November we started using Exact Target to manage our newsletters and other organizational wide emails.

  8. Improve the ability to act as family member for activity registration

    It doesn't seem to be working to masquerade as a family member from the My Profile drop down menu.

    1 vote

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  9. Improve My Profile Preferences View GH3064/3573/3534

    Improve how a member’s preferences are displayed on the bottom of their My Profile page and to minimize confusion on where and how to change (edit) them.

    Notes:
    - Don't show checkboxes or data entry boxes with their “values,” because it makes them look editable.
    - Remove help text, so that essentially only the field labels and their values are displayed and so that the view is more compact.
    - Some of the “answers” will need to be “calculated” to make the view more user-friendly.
    - Move items on the Profile Edit Form to match the My Preferences view (both…

    0 votes

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  10. Deceased member information ~Salesforce

    What needs to happen to membership accounts when a member passing- including but not limited to unsubscribe from emails, change contact for communication on membership etc.

    Website:
    ○ If part of a family membership, adjust as needed for the survivor(s)
    ○ Set membership expiration to the date when marked as deceased
    ○ Unsubscribe from all email newsletters
    ○ Unsubscribe from magazine mailing if not part of a family membership
    ○ Remove from all committees

    Salesforce:
    ○ Set Email Opt Out to True

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  11. Gallery View: Slide Show and Grid View SD631

    Add slide show and grid view to galleryview for folders (not Book and Merchnadise details pages):

    Slide Show: Add a slide show selector to galleryview with full screen, timer and left/right arrow controls.If there are videos (or any non-image content) in the folder, skip them.

    Grid View: Add a grid selector and display a grid of thumbnails in galeryview. Open the image in a popup overlaying the grid/page when clicked. Close the popup via an "X" in the upper right of the image popup (and maybe left/right arrows on the popup?).

    Image Download Note: Though it's worth noting that currently…

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  12. My Gallery

    Add a My Gallery section to My Profile that where I can upload photos and where photos I've uploaded to the the website in other area like Trip Reports are displayed.

    Ideally all photos I've added would be displayed by default, but I would be able to choose to hide certain ones from My Gallery even though they would still be displayed elsewhere on the website.

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  13. Fix the mobile My Courses View GH2094

    Right now when you open My Courses & Programs and then open courses that have activities in the future and past it looks a little messy, it'd be better to have them open in a separate modal dialogue

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  14. Improve quantity +/- buttons on shopping cart page GH2124

    Hard to change quantities, buttons too small

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  17. Hold Space in Registration Process

    To prevent member and guests from losing a space after they begin the registration process, we need to hold that space for long enough for them to pay for the course or activity. This will also fix the issue where items have registration end date but remaining in the shopping cart indefinitely.

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  19. Update Privacy settings for leaders and admins GH2102

    Right now some of our leaders have their profiles set to Private but we need members to be able to see leader's badges and emails for communication. Please note this would not share leader's address, emergency contact, phone etc, just email/badges/profile bio

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  20. Add a RENEW option to Join page

    A member recently suggested this to me and I completely love the idea. They thought that when you click “Join The Mountaineers”, one of the options should be “Renew”. Currently, there’s nothing on the page that indicates to people that if they are already a member they need to log in and go to their profile to renew. The Join page has a blank square that is practically begging for us to add a “renew” option, as demonstrated in the attached pic.

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