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General Feedback

This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any idea and will be notified of its status changes. Your feedback helps us prioritize projects and improvements for our organization.

We receive lots of great ideas, so please search the forum before adding a new one. If your idea is not yet in our forum, please post it with a simple title and an explanation, and how it could benefit The Mountaineers. If you want to learn more about what we've already implemented and what is up next, please visit our Technology Blog. Thank you for your participation!

Please note that all our courses, events, trips, course-related activities, clinics, seminars, and lodge stays have forms for you to give feedback when you participate. You’ll get an email reminder to do so just after the activity. If your feedback is of urgent nature it may be best to contact the chair of the committee that sponsors that program directly. Not sure who the chair is? Visit our Committee Chair Directory or contact our Member Services Team at info@mountaineers.org.

If there was a safety incident or near miss, you will have the opportunity for submitting an Incident Report after submitting activity feedback. You may also use the Incident Report button on the activity detail page (from your My Activities page) or contact our Safety Committee directly at safety@mountaineers.org.

If you reached this site wanting to report problem behavior or harassment by another member, please submit a Behavior Complaint Form.

If you purchased books or merchandise and checked out or donated without having first logged into an account, we started an account for you. You can obtain the username and choose a password by using our reset password feature. If you need more help, please contact our Member Services Team at info@mountaineers.org.
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140 results found

  1. Transportation and membership

    My idea would be be able to full enjoy the Mountaineers without a car. It seems very difficult to do so, hikes in particular. Make it easier to delete our account and membership if needed. Great customer service.

    1 vote

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  2. With window reduced, 'Learn' is not visible

    When you reduce the size of your window the LEARN menu and the left quarter of the screen disappears. Scroll bar appears fully left but missing key navigation features on the site.

    1 vote

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    Completed  ·  Jeff Bowman responded

    We launched the website mobile responsive theme on Oct 4 and this was fixed as part of that effort.

  3. it would be wonderful to easily order maps online

    order USGS/Green Trails maps online

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  4. Add Header Messaging Capability SD517

    We added a home page pop-up a while ago for getting important communications out to members and guests.

    This would be rich text that appear in a box/stripe that appears just below the header (and above the admin panel if it is visible) so that we can present members and guests with a less obtrusive way to highlight things that we thing are really important. Also allow members and guests to close this message until it is refreshed (changed entirely or edited).

    1 vote

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  5. Larger profile pictures

    Our community is stronger when we connect with one another and when other members can learn more about you. So while we’re at it, how about allowing larger views of members’ profile photos? I was delighted when the member profile feature was added to the web site, enabling me to see who I’m going on a trip with; but what’s with the microscopic space allotted to the profile photo? I have a 34-inch monitor, yet members’ photos show up in a tiny 2-inch circle and I have to peer closely at the screen to make out any facial features. The…

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  6. "Post a new idea..." confusion

    I found the "Post a new idea..." link on this page (on the right, under "General Feedback") to be confusing. I expect a link to take me to a new page, but actually it was a no-op. I would suggest just eliminate that link.

    1 vote

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    Low Priority  ·  Jeff Bowman responded

    This is an issue with UserVoice that we have pointed out ti them. If you need help adding a feedback idea or need support, please contact us at info@mountaineers.org or 206-521-6000.

  7. Include full names in email address lists

    When I get the list of email addresses for my activity, I would prefer to have the list include everyone's full name. For example, instead of
    person@gmail.com, person2@hotmail.com
    I would prefer to see
    "first last" person@gmail.com, "first2 last2" person2@hotmail.com
    Then I would have human-friendly names in my emails.

    1 vote

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  8. Reply to doesn't work on all email from mountaineers.org

    Replying to emails written from leaders through mountaineers.org are not working for Windows 10 mail. Obviously Mountaineers can't control Windows but it might make sense to switch to participants being cc'd on organizing or the leader being cc'd so members don't send Member Services trip logistical emails.

    1 vote

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    Completed  ·  Tess Wendel responded

    Thanks for providing feedback. Unfortunately we can’t fix Windows 10 mail but it does work for other mail programs. We also have an option for leaders to capture roster emails and easily copy and paste them into their email in the cc’ field if a leader does have Windows 10 or wants to help facilitate carpooling.

  9. Online outdoor resume

    I think that breaking down the various skills our courses teach is important and reiterate my support for "skill badges" that is already an idea in this system. However, I see benefit in creating a template that is populated with the skills a member has earned that takes the form of an outdoor resume people could download and modify. This could promote our efforts to make the burgeoning multi-billion-dollar outdoor industry accessible to the youth we serve (as well as help our members who are sick and tired of their current jobs and would love to make a career transition).…

    1 vote

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  10. Printable Membership Card GH1834

    We’ve had some feedback lately (well, always) from certain members who always want a membership card. Sending them individually is time consuming and expensive. How feasible would it be to design a page (something VERY simple) where people could print out their own membership cards?

    1 vote

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  11. Add the Ability to Filter Activity Listing by Sponsoring Committee

    Currently the activity listing can only be filtered by activity type and branch, but not by the sponsoring committee. In most cases this isn't a problem because the committee is the same as the activity type, but there are a few "community" committees, Retired Rovers, 20-30s Somethings, Singles. With the current system trips sponsored by these committees are basically impossible to find. The audience filters would work great for this, except that any trip can pick any of them, so most trips pick more than one.

    Can we either have:
    1) A way to filter the activity results by the…

    1 vote

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  12. Problem with "cancellation pending"

    Cancellation pending can be a problem for leaders when they are trying to cancel people off and add people from the waitlist right before the course. The people in "cancellation pending" count towards the number of registered students, which means that their spots can't be offered to anyone else until Member Services reviews their status and issues the refund, etc. Member Services then changes the status to "cancelled" which then frees up that spot for someone else. But the problem is that this lag in between "cancelled" and "cancellation pending" can sometimes take days and prevents leaders from being able…

    1 vote

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    Completed  ·  Garrett Arnold responded

    I am sorry to hear you’ve experienced a lag time on cancellations. Unfortunately we need the cancellation pending status to process refunds. Member Services does cancellations every business day so if you are seeing a lag time of more than one business day on a course roster that is time sensitive please email info@mountaineers.org or give us a ring at 206-521-6001 so we can update immediately. Additionally if the course is shortly approaching you are welcome to email those on the waitlist to let them know they are in, send them course materials and alert them they will be offered a spot shortly.

    In addition to our daily cancellation pending notifications we also recently implemented a weekly cancellation pending report to help ensure that these are processed in a timely manner.

  13. Make ALL Text in theLeft Navigation Column White GH1691

    The red (private), yellow (pending) and purple (shard with committee) are difficult to read on a light blue background and are distracting. Make all the text in the left navigation column white, no matter its state.

    Not: We'll keep the colors in the folder contents view.

    1 vote

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  14. Tailor receipt (thank you) page messages to items purchased SD344

    Add six rich text fields to the Thank You page for each of these item types: membership, course, activity, book, merchandise, donation. Each field would be displayed if the shopping cart contains and item of its type.

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  15. Import Very Old Activity History SD407

    We imported all history from 2003 onward, because the format of our former database fit the model of our new database fairly well. We do have history from the early 1990's to 2003 that was imported from our first database to our former database. However, it is just a list (titles and dates) on people's records with no link to an activity record. It will take some effort to import and display this info.

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  16. Install Step-Up Engagemant App SD416

    StepUp is Percolator Consulting's engagement app for Salesforce, our CRM (Customer Relationship Management database).

    It adds functionality to our Salesforce to create the ability to measure the engagement levels of our guests, members, and volunteers. This Percolator-designed Salesforce App allows you to assign an engagement score related to actions taken with our organization, and then roll all of those scores up into one master "engagement score". We can use this to identify potential donors, volunteers, and to single out guests who might be the most interested in converting to a member.

    1 vote

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  17. "My Activities" should be visible on the landing page after the login

    I'm internet savvy but didn't discover "My Activities" and other menu items that are currently hidden behind the login name, until recently.
    Make the site intuitive like http://www.Meetup.com. It shouldn't require training.

    1 vote

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    Declined  ·  Jeff Bowman responded

    Thanks for the suggestion. The “My Activities” is in the profile menu in the upper right section of our website’s header per website best practices. Unfortunately, there’s just not room to expand all of the items in the profile menu to the header. The My Profile menu will have a bit more prominence in our mobile design, so when you’re using a smart phone or tablet the My Profile menu will be a bit easier to find.

  18. Make Autorenewal purchases show in My Purchases area GH1393

    Right now autorenewal purchases don't go through shopping cart so not showing up properly in My Purchases tab of the My Profile page.

    1 vote

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  19. Properly Group and Sort Replies to Comments GH1392

    We're currently sorting trip reports and blog comments in reverse chronological order. This part is okay. But replies to a trip report or blog comment seem to appear "above" the post to which they apply. Ideally we want to place them "below" the post to which they reply and better differentiate replies from the original post.

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    Completed  ·  Jeff Bowman responded

    Comments and replies are properly grouped and sorted in chronological order now.

  20. When viewing someones profile make the "My Activities etc" show up differently than one's personal profile GH901

    When browsing another members page, many of the headers appear as if I'm viewing my own page (My Activities, My Profile, My Courses). It's a bit confusing at first whether those will continue navigating another users page, or will take me to my own.

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    Completed  ·  Garrett Arnold responded

    When viewing someone else’s profile we now have changes to help make it clearer whose profile you are looking at. When you are looking at someone else’s profile it no longer says My Activities or My Courses it simply says Courses and Activities and the person’s name is inserted above so it is clear that it isn’t your profile you are looking through.

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