General Feedback
This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any idea and will be notified of its status changes. Your feedback helps us prioritize projects and improvements for our organization.
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140 results found
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Move Question Mark
The question mark at the bottom of the web page is right on top of the down arrow on the scroll bar, so its really easy to accidentally click on it, which is very annoying. Can we move the location of the question mark a little so that it doesn't cover the scroll bar? (from Ralph Wessels)
1 voteWe’ve reviewed and discussed and unfortunately, we cannot find a better place for the question mark to live, and no one else has reported this as an issue.
Please do email us at info@mountaineers.org if there’s anything you need.
Thanks again for bring this to our attention!
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Make Mountaineers e-newsletters come from different email than activity emails
It's helpful for me to be able to sort through activity related emails separately than e-newsletters. Maybe make these come through as activities@mountaineers.org versus info@mountaineers.org
1 voteWe discussed and determined that our current infrastructure is best with just one address for our email newsletters, confirmations and notifications.
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1 vote
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Enhance promo code limits GH1111
As discussed, can you please talk to David about adding a “max use” requirement for our Promo Code. Right now you can add a maximum use per person, but not per code. Meaning you can only use a code once, but then you could give me the code and I could use it (also only once).
Ideally we’d like to create a requirement for promo codes so they can only be used once (in the case of gift membership) which means we don’t’ ever need to go back in and add an expiration date, as it will expire once it…
1 voteCompleted May 2016.
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Develop Member Dashboard
Create a member dashboard that allows us to more easily track membership by type, branch, member interests etc.
1 vote -
Create a UI for staff to process membership dues
Staff have a 21-step manual process for processing dues paid by check currently. We need a better user-interface and process for this system since a large portion of dues still come via snail mail.
1 vote -
Fix Membership Join dates so they are not linked to other family members profiles
Join dates were getting modified when membership types were being changed.
1 voteThis has been fixed so they are no longer linked however we were not able to individually identify records where this has happened. Please contact member services at info@mountaineers.org if this happened to you so we can update your profile accordingly.
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Streamline waitlist registration for course related field trips
Right now if you are registered for one field trip but on the waitlist for another and get off the waitlist you are not automatically removed from the other roster. Ideally there would be some sort of notice reminding the person to cancel off their other list or some sort of automation.
-Submitted by Chris Williams1 voteWe added info to the confirmation emails instructing students to check their roster statuses before confirming the new course registration.
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On line user account changes
Hello,
My credit card changed. I use it for automatic renewal payments. Thee is no clear way for me to update my credit card info via the web site login. Pleae let me know how I can update my credit card info on line.
Thank You, Gary Zink1 voteHi Gary,
To update your credit card for autorenewal payments you’ll want to log in and go to My Profile and click the Recurring Payments tab on the left hand side.Tess
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Change "downgrade" language
I suggest changing your language on membership "downgrades". Rather than say "downgrade", which has negative connotations, why not say "You have chosen to change your membership type". Using the word downgrade makes it sound like the membership type has fewer benefits or less value than another type.
1 vote -
Merge Duplicate Member Records
Member Services needs to be able to merge duplicate member records.
1 voteCompleted 12/8/14
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New Email Management system needed
We need a better email management system so our members can choose which emails they want from us.
1 voteIn November we started using Exact Target to manage our newsletters and other organizational wide emails.
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Improve the ability to act as family member for activity registration
It doesn't seem to be working to masquerade as a family member from the My Profile drop down menu.
1 vote -
Improve My Profile Preferences View GH3064/3573/3534
Improve how a member’s preferences are displayed on the bottom of their My Profile page and to minimize confusion on where and how to change (edit) them.
Notes:
- Don't show checkboxes or data entry boxes with their “values,” because it makes them look editable.
- Remove help text, so that essentially only the field labels and their values are displayed and so that the view is more compact.
- Some of the “answers” will need to be “calculated” to make the view more user-friendly.
- Move items on the Profile Edit Form to match the My Preferences view (both…0 votesCompleted ·
AdminJeff Bowman
(Associate Director of Information Technology, The Mountaineers)
responded
Completed Nov 2021.
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Deceased member information ~Salesforce
What needs to happen to membership accounts when a member passing- including but not limited to unsubscribe from emails, change contact for communication on membership etc.
Website:
○ If part of a family membership, adjust as needed for the survivor(s)
○ Set membership expiration to the date when marked as deceased
○ Unsubscribe from all email newsletters
○ Unsubscribe from magazine mailing if not part of a family membership
○ Remove from all committeesSalesforce:
○ Set Email Opt Out to True0 votesCompleted Mar 2019
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Gallery View: Slide Show and Grid View SD631
Add slide show and grid view to galleryview for folders (not Book and Merchnadise details pages):
Slide Show: Add a slide show selector to galleryview with full screen, timer and left/right arrow controls.If there are videos (or any non-image content) in the folder, skip them.
Grid View: Add a grid selector and display a grid of thumbnails in galeryview. Open the image in a popup overlaying the grid/page when clicked. Close the popup via an "X" in the upper right of the image popup (and maybe left/right arrows on the popup?).
Image Download Note: Though it's worth noting that currently…
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Fix the mobile My Courses View GH2094
Right now when you open My Courses & Programs and then open courses that have activities in the future and past it looks a little messy, it'd be better to have them open in a separate modal dialogue
0 votes -
Improve quantity +/- buttons on shopping cart page GH2124
Hard to change quantities, buttons too small
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0 votes
Mar/Apr 2017
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0 votes
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