General Feedback

This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any forum idea and will be notified of status changes to that idea. Your feedback helps us prioritize projects and improvements for our organization. We receive lots of great ideas, so please search the forum first before adding a new one. If your idea is not yet in our forum, please post it with a simple title and an explanation of your idea and how it benefits The Mountaineers. If you want to learn more about what has already been developed and what is up next, please visit our Technology Blog. Thank you for your participation!

Please note that all our courses, events, trips, course-related activities, clinics, seminars, and lodge stays have feedback forms so that you give feedback for everything in which you participate. You’ll get an email reminder to do so just after the activity. If your feedback is of urgent nature it may be best to contact the chair of the committee that sponsors that program directly. Not sure who the chair is? Visit our Committee Chair Directory or contact our Member Services Team at info@mountaineers.org.

If there was a safety incident or near miss, you will have the opportunity for submitting an Incident Report after submitting activity feedback. You may also use the Incident Report button on the activity detail page (from your My Activities page) or contact our Safety Committee directly at safety@mountaineers.org.

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  1. Co-leader and Mentored Leader Activity Roster Automation GH2494

    For adding to only (not editing) an activity team roster record, if the role is "Mentored leader" or "Co-leader," automatically check the "Admins" and "Show as contact" boxes.

    3 votes

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    Low Priority  ·  1 comment  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
  2. Offered Status Deadline - Transparent date/time ~Salesforce

    Add specific date/time in offer email for the five-day cut-off. It currently says "5 days" but participants often want a specific time as to when they will be moved off.

    This will help us better justify when a person is moved from the offered status and create more transparency in the process.

    Current Email:

    Congratulations! You were on the waitlist for ACTIVITY to take place on DATE, and a spot has just opened up! You have five days from now to accept this offer.

    If you would like to accept this offer, login to your accounthttp://www.mountaineers.org/profile, and…

    3 votes

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    0 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
  3. The rosters should be open to participants to see who is going on a trip--not only to carpool but just to know who is going. Why not?

    Currently the only ones who can see the rosters are leaders. Many times as a leader I've heard participants announce "I wish I had known you were going so we could have carpooled." Or many times after a trip people want to get together to socialize. We should protect personal information, but a list of names should not violate anyone's rights, should it?

    3 votes

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    2 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
  4. Add status column to course roster

    The course roster can be improved with a new column to show status of the students and instructosr. Students start out as registered then progress to graduated, cancelled, failed, extended, etc. Instructors may also cancel, no show. Using the role column to carry that fact is not the best because then when the status changes we lose track of the actual role. For example, if the status changes to cancelled, we no longer know if the registration was for a student or an instructor.

    By extension, this idea means that "graduated" is a status of the student role, not a…

    3 votes

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    2 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Jeff Bowman responded

    We have no additional feedback that this is a desired change by other course leaders, and it seems that having one column with “Student” and one with “Graduated” would be too confusing.

  5. Leader's Permission Required SHOULD MEAN LEADER'S PERMISSION REQUIRED

    It's hard enough dealing with the instructors and other participants that can not or will not read and understand the posting of an activity, course, field trip, ANYTHING let alone dealing with someone that registers without getting permission to do so. What is the point of having a check box or radio button if there is no functionality behind it?

    2 votes

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    0 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback regarding the leader’s permission process, and we’re sorry for the frustration you have experienced. Leader’s Permission can be a critical tool for ensuring a successful trip, but good communication is key to avoiding frustration. We are unable to make technology improvements to the functionality of Leader’s Feedback at this time, but thanks to your feedback we have updated our Leader’s Permission Required blog and are highlighting your suggestion as a best practice for leaders. https://www.mountaineers.org/blog/what-is-leaders-permission

  6. Allow Rich Text Editing When Sending Email from the Website SD345

    When sending email from the website, allow the use of simple rich text formatting (bold, italic, hyperlinks, etc.) and adding attachments when sending email from a roster or the carpool features on our website.

    2 votes

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    High Priority  ·  1 comment  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
  7. Give site admins permission to 'remove' people from rosters. GH3329

    In order to prevent folks who have been canceled from moving back to the top of the wait list as a result of their original registration time (this happens in CHS often), allow staff to 'remove' the person from the roster. This will mean they receive a new registration time every time they move from 'canceled' to 'wait listed'.

    2 votes

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    Medium Priority  ·  0 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
  8. When viewing roster (from yellow bar) include date of activity somewhere near the top GH2326

    Real helpful when I have multiple rosters for course-related activity. Example: Kayak Roll Course, with 3 associated pool sessions. I can easily get confused as to which one I am working on at the time. Right now, all three look identical. If dated would show up while in the roster editing screen, then I would instantly be able to verify which one is open.

    2 votes

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    0 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
  9. Replace Roster CSV (download), Copy, Print Feature GH1578

    The "TableTools" plug-in that we're using is now retired and it used Flash which is not available on all devices. We'll replace it with a newer "Buttons" plug-in that uses HTML5.

    2 votes

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    0 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    We upgraded to the new download plug-in and still have the same three functions: copy, csv and print.

  10. Make Sort Stick on Roster SD581

    Make it so when you switch sort order to alpha or by role (like instructor or admin on a committee) it stays while you are editing.

    It would also be good to have this on the calendar function as well to remember what date you were on.

    2 votes

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    6 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
  11. Download Roster: Have option to download only those selected GH1132

    Right now the download roster brings everyone on the list, it would be cool to be able to select a portion of the roster and download this portion for management for all rosters (committee, course and activity). - Suggestion from Focus Groups

    2 votes

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    0 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
  12. Change "mentored leader" to "mentor" in the dropdown choice for activity role.

    That way, the mentee can create the listing and be the primary contact. The mentor can then be listed as ... Mentor.

    1 vote

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    New  ·  0 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
  13. Allow primary leaders to uncheck their "show as contact" for an activity

    Course and course lecture/field trip leaders are increasingly utilizing generic Committee profiles or Basic Course profiles as the Primary Leader for course related activities to make sharing the workload of answering participant questions and managing the rosters easier. Burnout is a common consideration I hear from leaders choosing to do this.

    However we need real people to lead activities for many reasons, chief among them are:
    • Someone from The Mountaineers (or approved by us) needs to be on site and manage the participants.
    • Our emergency and leadership teams needs to know who is in charges in case an…

    1 vote

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    New  ·  2 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
  14. Allow committee roster sorting for those who are not admins GH3526

    Committee roster sorting appears to be broken again. Checking on the various column headers no longer does anything.

    Roster sorting also broke in May, 2020. At that time the fix was only partial because sorting was re-enabled only for people with admin access to the roster. Prior to the May, 2020 breakage roster sorting worked for everyone. It would be nice to get that full functionality back again. Not every committee member has admin access yet many have a legitimate need to view the roster in sorted order.

    See related feedback item from May 2020 and followup comment from December…

    1 vote

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    0 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
  15. Allow Committee Admins to see all activities posted under its purview

    As the chair of the scrambling committee and the course lead for scramble course, it is surprisingly difficult to know what activities are posted on behalf of my committee.

    I can use the search Activities page to look for "Scrambling" activities for "Foothills" but there are other things we do on behalf of the committee that aren't scrambles and there's no easy way I know of to see those and access them.

    A concrete example: I can only easily get to the rosters for the field trips I personally am on the roster for. If I have a leader leading…

    1 vote

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    0 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →

    We have the ability to provide reports to committee on demand from our Salesforce database, a CRM (Customer Relationship Management) platform. It has a much better and more flexible data reporting engine than our website which is a CMS (Content Management system).

    We also have the ability to connect a Salesforce report to a Google sheet and share that with any of our volunteer administrators. These Google sheets may be refreshed periodically (daily, weekly, monthly) so they can be as up-to-date as needed.

    If you need a one-time report or periodically updated report for your committee or branch, please send an email to our Member Services Team, info@mountaineers.org.

  16. Give activity co-leaders automatic permisson to see rosters

    Currently it is apparently necessary for a co-leader to be made an activity admin or a committee admin in order to see the roster for that activity, adding another step for the primary leader. Can we not remove extra keystrokes here for our busy volunteers? If we make someone a co-leader we trust them to do everything we would do as a leader.

    1 vote

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    2 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →

    First, anyone who is to be a co-leader should already be on a committee roster (any committee roster as a leader) whcih means they could easily be the Primary Leader. Why would this ever not be the case?

    Second, anyone on a roster may view and mange the “team roster,” the one that that is accessed from the "Manage Activity " portlet or “Roster” in the Admin Panel, if the “Admins” box in their activity roster record is checked.

    So the only added step for adding a co-leader to an activity roster is to check the “Admins” box. This is the first field after looking up the person being added and has help text explaining why this box might be checked. Checking a box, one click, does not seem overly burdensome, especially in light of the many other needs and desires for our website.

  17. Satellite communicator contact information

    It would be useful to have satellite communicator addresses on the roster along with contact information. This could be voluntarily entered on the member page, not publicly visible, just of use by the roster, similar to the emergency contact.

    The reasoning: Unless replying to a message, a person's Garmin InReach can only be contacted directly using this InReach address. However, these are seldom shared among party members. The ability to directly contact a party member via satellite is a powerful tool in an emergency. Separated party members could communicate with each other. Overdue parties might be contacted. Additional contact would…

    1 vote

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    Low Priority  ·  0 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
  18. Make it more clear that a member is under the age of 18

    I can't guarantee that any of my volunteer instructors are "youth qualified" so it should be more clear on a member's profile that they are under the age of 18.

    1 vote

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    Low Priority  ·  0 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
  19. Badge Rosters Access

    To implement the new climbing leader progression (as well as the recently updated snowshoe leader progression), please give committee admins access to edit leader badge rosters. While there's a very small risk that someone could accidentally remove a person from a different branch from a badge roster, that's simple to fix. (note: if it can be possible to manager leader badges via the committee roster, that would also be a workable solution).
    Thanks!

    1 vote

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    0 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →

    Much like the “Access to Badge Rosters” idea, http://feedback.mountaineers.org/forums/273688-general-feedback/suggestions/6746686-access-to-badge-rosters, we have declined this idea.

    The practical constraints are that badge rosters are a compilation of other rosters managed through different avenues. Meaning course admins can grant badges through their course rosters by graduating students, and committee admins manage leader badges through their committees. We recognize that some committees need to assign more than one leader badge and that not all leaders get the same badge(s). We have the “Multiple Badges Within a Committee” idea, http://feedback.mountaineers.org/forums/273688-general-feedback/suggestions/37059466-multiple-badges-within-a-committee-gh2933, for this.

    The technical constraints are that (1) adding sharing permissions was partly broken in the Plone 5 update—fixing it is at least a small project, and (2) badge roster pages have issues that need fixed for them to be used for this.

    One option to relieve staff from having to add leaders to badge rosters and until the “Multiple Badges Within a…

  20. Alphabetical sort for rosters has disappeared

    Before the May plone update committee, course and activity rosters could be sorted by name which was very helpful when comparing rosters and trying to find peoples names to manage rosters. Right now when you have a roster for over 12 people it becomes more difficult to manage rosters. Hopefully since we used to have this functionality it can be fixed soon.

    1 vote

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    1 comment  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
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