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General Feedback

This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any idea and will be notified of its status changes. Your feedback helps us prioritize projects and improvements for our organization.

We receive lots of great ideas, so please search the forum before adding a new one. If your idea is not yet in our forum, please post it with a simple title and an explanation, and how it could benefit The Mountaineers. If you want to learn more about what we've already implemented and what is up next, please visit our Technology Blog. Thank you for your participation!

Please note that all our courses, events, trips, course-related activities, clinics, seminars, and lodge stays have forms for you to give feedback when you participate. You’ll get an email reminder to do so just after the activity. If your feedback is of urgent nature it may be best to contact the chair of the committee that sponsors that program directly. Not sure who the chair is? Visit our Committee Chair Directory or contact our Member Services Team at info@mountaineers.org.

If there was a safety incident or near miss, you will have the opportunity for submitting an Incident Report after submitting activity feedback. You may also use the Incident Report button on the activity detail page (from your My Activities page) or contact our Safety Committee directly at safety@mountaineers.org.

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75 results found

  1. Display calendar for program centers and youth programs in terms of spaces/volunteers needed. GH2132/2133/2134

    When looking at a calendar and considering whether a room is available or, with respect to youth program volunteer needs, whether there is a need for volunteers, that is not displayed. For example, in looking at a PC calendar, I have to know what all the room options are and then figure out what is available by exclusion. When I look at the "volunteer with youth calendar," I can see a program, but not how many volunteers it needs (if any). Prominently display the need so people "don't have to think" (the book that drives much web design) and can…

    3 votes

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    Completed  ·  0 comments  ·  Volunteers  ·  Admin →
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  2. Default Survey type based on activity template GH1953

    Can we get some sort of toggle on an activity template for courses that would allow changing the default survey type:

    “Default survey for activities within this course:”

    This way Conditioning Hiking Series trips could all be trip surveys by default rather than field trips surveys and having to edit each individual activity.

    3 votes

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    Completed  ·  Jeff Bowman responded

    Conditioning Hiking Series templates like CHS 1 and CHS 2 and any other course related activity template now have the ability to choose which survey is the default survey that is sent to participants. Note that although a default can be set you can also edit each activity to choose which survey makes the most sense. This is mostly an issue when a course has activities that are more like a regular stand alone trip than a field trip.

  3. No leader permission requests without valid waiver.

    If a participant making a request to sign up for a trip does not have a valid waiver, the system should inform the requester directly to resolve the matter before sending the request to the trip leader. As it is now, the system relays the request to the trip leader without regard to waiver status, resulting in a waste of time and effort when a requester's waiver is not valid.

    3 votes

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    0 comments  ·  Volunteers  ·  Admin →
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    Low Priority  ·  Jeff Bowman responded

    We will likely send reminders to sign your waiver once we have better timed email sending capability later this year, making this much less of an issue.

  4. Improve file upload and download: bulk/mutiple files and drag-and-drop

    Allow multiple files to be "bulk" upload and download from a folder. Allow drag-and-drop to upload one or more files to a folder.

    3 votes

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    4 comments  ·  Volunteers  ·  Admin →
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  5. Update "Congratulations on your new course badge!" Email

    Volunteers and I are working on clarifying pathways to volunteering. One of our ideas was to modify the “congrats on your new course badge” email that is sent to course graduates. We were thinking of adding emphasis to instruction and other volunteer leadership resources to create a pipeline from course graduate to volunteer instructor. With the hope that they will consider other volunteer leadership roles in the near future. Wanted to ask you both if it would it be possible to modify the below email that is currently sent out to course graduates to the this updated draft:https://docs.google.com/document/d/1lrRXmCqTQHNHA0vFPDT_X0F3dF2PeOzpT5gQi8glerA/edit.

    2 votes

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  6. Improve Feedback forms ~PloneOnly

    Please fix the feedback form-
    Under the overall rating you only give four options and there have been a number of times that I didn’t want to mark “Pretty good, I'd go again” or “Not so great, I'd think twice about going again”, but needed something right in the middle like- it was OK, but I might or might not do it again.
    With the options given “Not so great” is just a little better than a disaster. We need some kind of “ho hum” option. Sometimes it isn’t as bad as “Not so great” but it isn’t “Pretty good”…

    2 votes

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    2 comments  ·  Volunteers  ·  Admin →
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    Completed  ·  Tess Wendel responded

    We recently reviewed and updated all of our feedback forms. We opted stick with four response options, to avoid too many folks “sitting on the fence” – but we did update the options to include a more neutral “it was fine” choice. Additionally, we rephrased the question/replies to focus on the person’s experience on that specific trip, regardless of whether or not they would go again. Please see the following example:

    Please rate your overall experience on this trip.
    > It was excellent, I loved everything!
    > It was just fine, nothing stood out as particularly positive or negative.
    > It wasn’t my favorite, there were a few things that I didn’t enjoy.
    > It was terrible, I didn’t like anything!

    We also included some additional questions related to building a more welcoming, inclusive environment, limiting our impact on our public lands and clarifying any safety related incidents.

    To view…

  7. Tracking Committee Positions over time for a list of all former chairs, for example.

    As people move in and out of their positions on a committee, it would be useful to have the ability to pull a report out of Salesforce that tells me who has served in that role over time (such as all Branch Chairs and the dates they served). Low priority but would help identify former expertise for mentoring opportunities and recognition.

    2 votes

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    1 comment  ·  Volunteers  ·  Admin →
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  8. Make sponsoring committee a link on the course and activity pages GH1835

    When you click on a committee shown on an activity, course or event, it is helpful to be able to navigate to the committee page directly from that listing.

    2 votes

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    Completed  ·  0 comments  ·  Volunteers  ·  Admin →
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  9. Sort Courses and Activities by Date GH1837/1955

    Contents view of a Course Template or Activities folder apparently returns items oldest-first. This requires scrolling to the bottom of the page to find the newest (and most likely of interest) items. Please change to sort sub-folders first, then courses or activities by newest first.

    Note, if not fixed, this will become increasingly more inconvenient as history accumulates

    2 votes

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    2 comments  ·  Volunteers  ·  Admin →
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    Completed  ·  Jeff Bowman responded

    The column headers in the “folder contents” view are now spaced correctly and you can sort (as you always have) by clicking on a column header. But the sort is only one direction ( e.g. A-Z) for now. The reverse sort now works as it should.

    If you want to have a faceted search on any of your course template “Activities” folders, please send an email to info@mountaineers.org.

  10. Schedule quarterly meetings of all hiking committee leaders to coordinate the scheduling of hikes to match demonstrated demand. .

    We need to avoid both too few and too many hikes of the same type, to avoid both long waiting lists and the need to cancel for lack of signup.

    2 votes

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    Completed  ·  2 comments  ·  Volunteers  ·  Admin →
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  11. Add a short piece of text clarifying instructor sign up is always open GH1055

    Add a short piece of text indicating that instructors can register at any time for field trips on the field trip listing or near register portal

    2 votes

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    1 comment  ·  Volunteers  ·  Admin →
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    Completed  ·  Garrett Arnold responded

    Text now shows on the course listing and in the “Find Instructor Opportunities” faceted search showing when reg opens to public and that instructor registration is open now.

  12. Add warning message for leader if they are double booking themselves GH1116

    Add a warning message for leaders that have a conflict with an activity they are adding at the point of choosing the route/place and date(s).

    2 votes

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    Completed  ·  0 comments  ·  Volunteers  ·  Admin →
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  13. Auto Save functionality needed for filling out online forms like Routes/places

    Can we create an auto-save for some of the online forms so users can save their work on route-place and activity creation forms and come back to it later if they haven't filled all the required fields?

    2 votes

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    2 comments  ·  Volunteers  ·  Admin →
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    Completed  ·  Jeff Bowman responded

    All required fields expect for the title and summary have default values so leaders only have to fill in a couple fields before saving.

    Pro ti! If you save your route/place and you navigate away from the page you can find what you created by searching using the magnify glass search field in the top right hand corner

  14. Need more options to establish new routes-places without time lag

    Many of our leaders want to wait for snow reports or weather forecasts a week or so before an activity before they post the activity, but the current process for centralized review and posting creates a time lag that makes this virtually impossible. Can you train and empower a small group of route-place administrators out in the branches to increase the ability to process these submissions more quickly? Considering the wide range in quality of the 'reviewed' routes-places showing up now, I think that you could set up a group of trained and accountable volunteers who would do at least…

    2 votes

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    4 comments  ·  Volunteers  ·  Admin →
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    Completed  ·  Member Services responded

    We have caught up on our summer backlog and are now turning routes and places requests around in under 48 hours. Leaders are also doing a better job of submitting content-rich routes and places. We’ve made improvements to the process, and more are on the way.

  15. Make Phone Numbers Required when Joining

    Make Phone number required on the Join page. This is key for leaders to be able to get in touch with their participants.

    2 votes

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    Completed  ·  0 comments  ·  Volunteers  ·  Admin →
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  16. Folder view of Documents Sort Order

    When I open a list of documents, it seems to be in some random order and difficult to find certain documents when the list gets long. At a minimum, default document lists to alpha order. Possibly, sort folders to the top, but keep those in alpha order, too. A way to sort by date would also be nice. .

    2 votes

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    3 comments  ·  Volunteers  ·  Admin →
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    Completed  ·  Jeff Bowman responded

    The columns sort by default to the order items were added with the most recently added at the bottom. Clicking on a column header will forward sort by that column’s data, and clicking a second time on the same column header will reverse the sort.

  17. Display dates of Submitted Leader Applications

    The new Submitted Last Application page is very helpful. Thanks.

    https://www.mountaineers.org/volunteer/volunteer-with-us/leader-applications/submitted-leader-applications

    It would be very helpful to include the application date in the information shown to volunteers. Currently, for example, there are almost 200 Hike-Backpack Leader Applicates dating back about 5 years, but they are all displayed in a single very large last that shows only the applicant names. It's possible to learn the date of an application by clicking it a noting the timestamp in the URL, but many volunteers are not sufficiently tech-savvy to do that, and it's necessary to click on each application individually in order to…

    1 vote

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    2 comments  ·  Volunteers  ·  Admin →
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    Completed Sep 2022. 


    Notes:

    - Added "Date Submitted" field to application forms and set its default to today's date. This data will be available to forms submitted from now on.

    - Changed "Submitted Forms" buttons/links to be the folder contents view which has a "Last Modified Date" column, as close as we can get o s submitted date for the submitted forms folder. 

  18. Leader resources tab

    Can we have a leader resource stab which could outline:
    Master list of climbs
    Field Trip Lottery dates
    Shared resources like manuals, application drafts, graduation drafts, etc.
    Many more things I'm sure I haven't thought of...

    1 vote

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    0 comments  ·  Volunteers  ·  Admin →
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  19. Make the Volunteer Hours page visible to all leaders GH3166

    Similar to how leaders can view any member's activity/course history. This would help leaders get a sense for a member's availability, see what they have or haven't tracked, etc.

    1 vote

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    High Priority  ·  0 comments  ·  Volunteers  ·  Admin →
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  20. Add a "Branch" column in addition to a "Branch" filter on the Committee Chair Directory GH3140

    This would be helpful for searching and filtering in the directory, and it would help make clear which committees belong to which branch.

    1 vote

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    High Priority  ·  0 comments  ·  Volunteers  ·  Admin →
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