Upload incident data into salesforce
Connecting incident reports to flow into Salesforce would allow us to use reports and dashboards to identify trends in more robust ways. Is this possible for the future?
This is possible and would be a medium-sized project or maybe a big project depending on the needs and desires. It requires:
1. Changing the Incident Report Form from a web form to a content type (i.e. data object in both Plone and Salesforce with a Plone-SF sync of all the fields).
2. Salesforce licensing is staff only, so either a staff person would need to be responsible for incident reporting or we'd have to reconsider Salesforce licensing options and access for key volunteers.