General Feedback

This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any forum idea and will be notified of status changes to that idea. Your feedback helps us prioritize projects and improvements for our organization. We receive lots of great ideas, so please search the forum first before adding a new one. If your idea is not yet in our forum, please post it with a simple title and an explanation of your idea and how it benefits The Mountaineers. If you want to learn more about what has already been developed and what is up next, please visit our Technology Blog. Thank you for your participation!

Please note that all our courses, events, trips, course-related activities, clinics, seminars, and lodge stays have feedback forms so that you give feedback for everything in which you participate. You’ll get an email reminder to do so just after the activity. If your feedback is of urgent nature it may be best to contact the chair of the committee that sponsors that program directly. Not sure who the chair is? Visit our Committee Chair Directory or contact our Member Services Team at info@mountaineers.org.

If there was a safety incident or near miss, you will have the opportunity for submitting an Incident Report after submitting activity feedback. You may also use the Incident Report button on the activity detail page (from your My Activities page) or contact our Safety Committee directly at safety@mountaineers.org.

If you reached this site wanting to report problem behavior or harassment by another member, please submit a Behavioral Complaint Form.


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  1. Improve Roster Functionality: Track Mentored Leaders

    How to show mentored leaders on trip (perhaps leave as is but automatically make anyone whose role is co-leader or mentored leader and admin and add "show as contact" checkbox. How to show on committee roster. Probably Leader box checked with mentored leader note and a "short" expiration date. Also add survey aimed at trips with mentored leader (show this feedback to primary leader, co leader and mentored leader)

    7 votes
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    3 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →

    All items are complete but one, and we added guidance for managing mentored leaders to the “Mentoring New Leaders” section of the How to Schedule & Manage Activities page, https://www.mountaineers.org/volunteer/schedule-manage/activities#mentoring-new-leaders.

    The only item reaming is its own idea, “Co-leader and Mentored Leader Activity Roster Automation,” https://mountaineers.uservoice.com/forums/273688-general-feedback/suggestions/34067407-co-leader-and-mentored-leader-activity-roster-auto/. It is an idea that may or may not be desired.

  2. Allow application for course to be accessed even when registration is closed or hasnt opened GH2113

    This is important for anything like basic climbing that has a longer application that they want people to be able to fill out ahead of time. Right now you can add the application to the course but it doesn't show in the portlet until registration opens.

    7 votes
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    0 comments  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    Potential students will now see the info and link to the course application or that the course require leader’s permission even if the course is not yet open for registration.

  3. Sharing participant information among activity leaders GH1654

    At our 2014 cross-branch hike-backpack committee summit, the number one source of burnout and frustration among leaders was the difficulty in identifying participants who are capable of completing the posted itinerary vs. those who could derail the group. Recent website updates now allow activity leaders to record participant performance ratings when closing their activities, using a dropdown box with the following categories: Successful, Turned Around, Needs Improvement, Failed/Unsafe, NoShow, Waitlisted, Canceled. Then a future leader can use the website search to find a particular member they'd like to evaluate for an activity, open their profile, and look at their Activity…

    7 votes
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    14 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    We now show the overall trip result on the My Activities page along with the participant result which allows leaders to easily see if a participant canceled or if the trip was canceled.

    We discovered that another big issue is chronic late cancellations. We are setting up an email to go to people who exhibit this behavior. With input from leaders, we defined chronic late cancellation is as anyone who cancels after registration closed 3 or more times in a 3-month period.

    We will also send a similar email to anyone who is reported as a “no show” by the leader when they close their activity roster.

    These three improvements achieve the desire for leaders to share participant information.

  4. Organize course field trips in My Courses area better for admins/leaders GH1629/1645

    In the My Courses area I currently see too many activities populating under the Courses I am leading and managing. Can we make the field trips,lectures, optional activities for that Course only show in one of these two ways

    1) Only activities within the start and end date range of the course for which they are shown

    2) Show first ten trips with a More link to show the rest.

    3) any other ideas?

    If we do number 1 would that make it so that participants who are in their second year unable to see the field trips they are…

    7 votes
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    0 comments  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Garrett Arnold responded

    You can now toggle your courses in the My Courses area to show or hide the course related activities. Please note that you can also search for courses with the date range above.

  5. Add Ability to Grant Badges to Instructors from Course Activities SD657

    Add the ability to add badges to instructors for successfully completing instructing at a course activity, where the badges are different from those that are awarded to participants.

    7 votes
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    2 comments  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
  6. Add a show activities from the past check mark box on courses

    It would be cool if the Course Requirements tab on the course detail page page included a checkbox labeled “X Show activities from the past” and/or maybe a date range for activities that would be displayed.

    7 votes
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    1 comment  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    We can now enable faceted search for course “Activities” folders to allow course administrators to more quickly find particular course activities and more easily manage their courses.

    Please send an email to info@mountaineers.org if you’d like this feature enabled on any of your course’s “Activities” folders.

  7. Improve Program Center Reservation Process GH1167/1168/1169/1175/1176/1177

    Submitting a room reservation for the Seattle Program Center is incredibly time consuming and there is a lot of room for error. For example, the calendar does not show which room is reserved, so you have to click on each event so you can see if the room you want is available. If you're looking for a room in a future month (which is often the case), each time you go back to the calendar, it defaults to the current month, so you then have to scroll again to the date you're looking for and click on the next event…

    7 votes
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    4 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    Clicking on an item on a calendar opens a popup with info about the activity including a link to the full event details. This prevents you from losing your place in the calendar.

  8. Add Activities and Routes & Places to a Map SD184/287

    It'd be cool if we had routes and places all shown on a map! And link to trip reports :)

    7 votes
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    2 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    Completed May 2016.

    Look for the “List | Map” links in the upper right hand part of Find Activities and Find Routes & Places searches to toggle the view.

    Happy searching!

  9. Catch and Handle API Tax Rate Exceptions GH2919

    As a site visitor purchasing books and/or merchandise, show me an error message if the tax API fails so I know how to get my order placed. We think the best is to retry a few times and if that fails use a fallback rate from site settings.

    6 votes
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    0 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  10. Improve (Prevent) Header Switching When Viewing Content SD632

    As a site visitor keep the universal header selection and global (section or subsite?) header (The Mountaineers or Mountaineers Books) displayed until I choose to switch so that I do not have a jarring navigation experience while I am browsing the site.

    6 votes
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    1 comment  ·  Infrastructure  ·  Flag idea as inappropriate…  ·  Admin →
  11. Set Leader/Instructor Badge Expiration to Yesterday GH2745

    When removing a leader and/or instructor from a committee roster, set their leader and/or instructor badge expiration date you yesterday's date.

    6 votes
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    1 comment  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
  12. Add skiing categories to activity and course faceted search GH2753

    Its hard to find cross country ski courses in our find activity and course searches. Can we add cross country and backcountry ski filters

    6 votes
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    1 comment  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
  13. Add Host & Volunteer Roster to Lodge Stays GH2599

    Like we have for our activity and course rosters, add a "Hosts & Volunteers" roster with a user-specified capacity, so we can reserve space at our lodge for our volunteers and allow them to make their own free reservation and add/pay for guests they will bring.

    6 votes
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    0 comments  ·  Lodges  ·  Flag idea as inappropriate…  ·  Admin →
  14. When an activity is pushed to a future date make sure feedback emails also update to the future date GH2281

    Right now if a climb is scheduled for May 1 and you have to move it to May 8 because of weather the feedback email is still sent out on May 2, the day after the original start date.

    6 votes
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    1 comment  ·  Feedback Surveys  ·  Flag idea as inappropriate…  ·  Admin →
  15. Course-Related Activities website architecture change

    Summary:
    Course-Related Activities need to be connected with the pertinent Course offering. (i.e. Course-Related Activities should NOT be connected to the generic Course Template and thereby connected to all offerings of Courses based on that Template).

    Detail:

    With the current setup, the process for creating an instance of a Course is to start with the pertinent Course Template. The Course is then filled out with more detail by creating Course-Related Activities (such as lectures, field trips, etc), which are at specific locations at specific dates / times.

    It is important for each unique offering of a Course to have its…

    6 votes
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    7 comments  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Garrett Arnold responded

    We had a chance to discuss our course architecture in depth on June 9 in Everett and how to best utilize the structure we have to avoid almost all of the problems listed in this thread. The one item we are working on for fall is having a single seminar style course type which is much more activity like in nature but has an instructional component to handle special instructor clinics and workshops that we often offer in The Mountaineers. We hope to meet again with Everett leaders in the fall to help schedule courses and make sure that everyone understands the most efficient way to set up and manage courses and the activities that go with them.

    If you’d like to know more about or comment on the single activity course please comment here: http://feedback.mountaineers.org/forums/273688-general-feedback/suggestions/6836270-create-a-new-course-content-type-better-suited-for

  16. Add Mobile Responsive Theme SD295

    I use the site all the time on my phone. Who doesn't these days?

    6 votes
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    4 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    We launched our website’s mobile responsive theme on Oct 4, 2016!

  17. Notification to Course or Activity Leaders when someone registers GH1289

    Many leaders have asked for the ability to get a notification of when someone signs up for their trip or course. At the same time, many people are feeling inundated with too many emails and would not want these added to their inbox. The ability to opt in or out of notifications like this when you set up a trip or course has been suggested so I am putting it into this forum to see how many people would like to invest time into developing a solution for this. If possible, maybe people would prefer the choice of either email…

    6 votes
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    0 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Garrett Arnold responded

    Leaders can now request to be notified when registrants register or cancel themselves from an activity listing. This option lives on the activity Edit form on the registration tab where you normally enter registration open and close date and enter the capacity for your activity.

  18. Improve site wide search SD360

    Always show text box with search button in the header of the website, the magnify glass doesn't look like a search button the way other websites do. - suggestion from Focus Groups

    In site search show summary view of course, activity and events. Bring search filters over to the left hand side which would allow you to search for activities, events and courses all in the same place. It is important that start date of the activity range is part of this site wide search. Make it so that leaders and admins can search for things like activity templates or…

    6 votes
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    5 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Garrett Arnold responded

    We added a box next to the magnify glass to make it more evident that you can search mountaineers.org

    The search now allows you to easily filter by content type more easily like file or course or activity or member (Contact).

    The search is by relevance but there are now search features that allow you to additionally filter by created date or start date or A-Z etc.

    We encourage you to go ahead and try it out and let us know if it appears there is a filter missing or another way you’d like search results displayed.

  19. Update the Incident Report Form GH2704

    We'd like to add some data from the activity, route/place and leader along with a few new questions to better analyze incidents that are reported. See Incident Report Form Updates, https://docs.google.com/document/d/1nJ23xjbb4sbU_lUvTBj36yVHcXaRfcNd3OMROdGp1Ns/edit.

    5 votes
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    0 comments  ·  Safety  ·  Flag idea as inappropriate…  ·  Admin →
  20. Improve Text Search Results GH2835/2836/2913(590)

    Refine the the text search results for all of the faceted searches including site search. Using threes words (W1, W2, W3) as an example, by rank ordering results in this order:
    1. Phrase – W1 and W2 and W3 in that order
    2. Contains all three words in any order
    3. Contains W1 and W2
    4. Contains W1 and W3
    5. Contains W2 and W3
    6. Contains W1 only
    7. Contains W2 only
    8. Contains W3 only

    Include some fuzziness in search (e.g. Ben give results for Ben and Benjamin).

    Consider weighting content types (e.g. Books above events).

    5 votes
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    2 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    We missed indexing text from the Page content type, so we added that. The removed the Image content type so images will not dwarf other types of content. We determined that that the search ranking was working as desired and described here.

    We’ll tackle integrating fuzziness and spelling/typos into another suggestion/project or two.

    If you find that a search result you expect is not as high in the search results as you think it should be, please send an email to info @mountaineers.org with:
    (1) URL from the search
    (2) URL from the item that you think should be ranked higher in the search
    (3) why you think this item should be ranked higher

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