General Feedback

This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any forum idea and will be notified of status changes to that idea. Your feedback helps us prioritize projects and improvements for our organization. We receive lots of great ideas, so please search the forum first before adding a new one. If your idea is not yet in our forum, please post it with a simple title and an explanation of your idea and how it benefits The Mountaineers. If you want to learn more about what has already been developed and what is up next, please visit our Technology Blog. Thank you for your participation!

Please note that all our courses, events, trips, course-related activities, clinics, seminars, and lodge stays have feedback forms so that you give feedback for everything in which you participate. You’ll get an email reminder to do so just after the activity. If your feedback is of urgent nature it may be best to contact the chair of the committee that sponsors that program directly. Not sure who the chair is? Visit our Committee Chair Directory or contact our Member Services Team at info@mountaineers.org.

If there was a safety incident or near miss, you will have the opportunity for submitting an Incident Report after submitting activity feedback. You may also use the Incident Report button on the activity detail page (from your My Activities page) or contact our Safety Committee directly at safety@mountaineers.org.

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  1. "Your waiver is about to expire" email ~SFOnly

    Send an automatic email out to folks before their waiver expires.

    2 votes
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    High Priority  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  2. Internal Link Dialog Fixes GH1949/1950


    1. Allow course listed to be selected as internal links by clicking through the bread crumbs or search.


    2. Fix the dialog so that when the breadcrumbs wrap to a second line, that they do not overlap the list of selections.


    2 votes
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  3. Update Billing Info for Automatic Renewal GH1977

    The billing info associated with autorenewal payments is not getting updated in tandem with the user’s profile. Let's tweak the process to update the autorenewal billing info whenever the profile is updated, or at least give users the option to also update their billing info when they update their payment card info.

    2 votes
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    Medium Priority  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  4. Fix Blog Title Text from Running into Photos GH1959

    When longer words are used in blogs we are getting the image for the blog overlaid on top of the title text.

    2 votes
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    Completed  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  5. Change to automatic renewal process GH1692

    The Mountaineers should change the way they handle automatic membership renewal. Currently on the website people are opted into automatic renewal by default when they pay their dues. The checkbox is small and easy to miss, leading to a fair amount of people getting opted into automatic renewal unknowingly. There are concerns that this borders on a privacy violation and may violate some privacy regulations.

    2 votes
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    Completed  ·  Jeff Bowman responded

    The checkbox for choosing Autorenewal on the checkout page is now much bigger and more obvious to avoid accidentally choosing Autorenewal.

  6. Add Save button at the top of registration windows GH1482

    This will be super helpful for mobile users trying to manage their rosters. Right now after adding some to the roster it is very hard to scroll down and Save them. This should be done for the Add Person to Courses, Activities and Event registration windows.

    2 votes
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    Completed  ·  Garrett Arnold responded

    We added a “Save” button at the top of every “Add person to roster” and “Edit” popup so that it is quicker and easier to save a record when on the top few field must be completed for the add or edit being done.

  7. Sell Gift Certificates SD308

    Set up a system where people can purchase and give electronic gift certificates that are good for books, merchandise, course and activities. Gift certificates issues in whole dollar amounts. Offer a few suggestions like ($25, $50, $100). Have the giver specify and email address of the recipient. Allow the recipient to add the gift certificate to their account (require them to create an account if needed).

    2 votes
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    Medium Priority  ·  2 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  8. Ability to see 'what trips i have done with this person'

    It would be great if I could look up a person, and see the trips i've done with them in the past, along with their badges. So many times, we end up playing the 'i've been out with you somewhere. were you on my Norse Peak trip? no? may be on Snoqualmie last year then?' :)

    2 votes
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    Low Priority  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  9. Add tracking mechanism to members page for mileage and altitude gained on club trips for yearly totals-ie:100,000ft gained, etc.

    This would enhance club trip participation- esp among members that join groups like Meet Up and others. Would drive demand for more trips- esp hikes, hopefully driving more Leader participation as a result. It'd also be fun- great for bragging rights.

    2 votes
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    Low Priority  ·  5 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  10. Honorary Members

    Have a place on our site about our honorary members.

    2 votes
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  11. Make it easier for us to organize carpools

    And have communication between trip participants be easier.

    More specifically we would like to see whether person
    A) wants to carpool
    B) ride or drive
    C) where they are coming from
    D) Be able to contact them or potentially the whole group of people who wants to carpool in one swift email.

    2 votes
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    2 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Garrett Arnold responded

    This was completed and launched on 12/8. If you have further suggestions about this tool please continue to list on the feedback site.

  12. Gift Memberships for Renewals

    Why are gift memberships restricted to new members? Every year I'm asked what I'd like for my birthday and Christmas. It would be delightful if my family members could renew my Mountaineers membership. I get the benefir of the Mountaineers and my family gets the benefit of giving it to me. That certainly beats another tie. I prefer gifts which are not "things". I have enough possessions already.

    1 vote
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for sharing this idea. We’d love to eventually create functionality on the website to renew a membership for someone else. In the meantime, you can do this any time by calling our member services team at 206-521-6001.

  13. Password Change/Reset GH3322

    I was trying to change my password and couldn't figure out how despite looking at profile settings and searching for 'change password' on the site. In the end, I emailed info@mountaineers and found out that you have to use the forgotten password flow to do so.
    It seems like most sites have a 'change password' feature in the 'profile' section. It would be great to have a way to do so on the site. Alternatively, publishing a page about that might be helpful if people do search for it.

    1 vote
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  14. Trip report input improvements

    On the trip report page, allow for multiple photo uploads, have the "upload" tab come up by default when clicking to add a photo, keyboard shortcut to add a photo, and tell people upfront to save often, that they can edit after saving (I lost a ton of work).

    1 vote
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →

    Completed May 5, 2020.

    This is the date we launched the Plone 5 Update which came with the ability to upload multiple files or images at one time.

    We also added this to the help text for Trip Report rich text fields: “You can edit your trip report after saving it, so save your work early and often, especially if you’re writing a lengthy trip report.”

  15. Set focus to username field in login

    Please set the "focus" to the first field "username” on the login page. It's a niggly little thing to have to proactively click into the box to type in it on every login.

    1 vote
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    Low Priority  ·  1 comment  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  16. Update Gift Memberships Pricing Portlets GH2926

    Update portlet text for Gift Memberships to show new price. Right now on the gift membership page and on the next page it shows the original price for memberships, not the discounted gift price, and it should probably show the regular price crossed out with the gift price in red. So for the holidays (December) it will be 25% off, and for any time earlier it will be 15% off.

    1 vote
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    Low Priority  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  17. Exception for seniors.

    Exception for seniors.
    Reference: BAKER’S DOZEN Offered by the Bellingham Branch, asks that you climb no more than 5 peaks per year to achieve this, but since I will be just short of 65 next year when I attempt it, I was wondering if an exception might be made for seniors, since we may not live long enough for multi-year attempts.

    1 vote
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    1 comment  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  18. Functionality for youth in family memberships who age out GH2747/2773

    When a youth who is a Mountaineers member turns 18, they should receive a "happy birthday" email (with the primary account holder copied) saying:
    "Happy birthday! We're so grateful that you and your family have given The Mountaineers a chance to play a role in your formative years. We hope you feel like you're part of the family. We know that your late teens and early 20's are busy years. We hope you can still stay involved, but even if life takes you on new adventures, we want you to know that we still consider you part of our family,…

    1 vote
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    3 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  19. Add Financial Assistance Link on Course/Activity Layout GH2749

    Should say "Apply for Financial Assistance"
    We'd also like to move the Cancellation and Refund link below Availability so we have text that breaks up the two links.

    https://www.mountaineers.org/membership/financial-assistance

    1 vote
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    Completed  ·  1 comment  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  20. Create "Trip Reporter" Badge ~WebsiteContent

    What if we created a “Trip Reporter” badge (or some such name) to award to folks who leave 5+ trip reports a year? This would encourage more people to leave trip reports, and help with our goals to gamify membership engagement.

    Here's a good trip reporter example: https://www.mountaineers.org/members/dave-morgan/trip-reports

    1 vote
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    Medium Priority  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
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