General Feedback

This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any forum idea and will be notified of status changes to that idea. Your feedback helps us prioritize projects and improvements for our organization. We receive lots of great ideas, so please search the forum first before adding a new one. If your idea is not yet in our forum, please post it with a simple title and an explanation of your idea and how it benefits The Mountaineers. If you want to learn more about what has already been developed and what is up next, please visit our Technology Blog. Thank you for your participation!

Please note that all our courses, events, trips and course-related activities have feedback forms so that you give feedback for every activity in which you participate. You’ll get an email reminder to do so just after the activity. If your feedback is of urgent nature it may be best to contact the chair of the committee that sponsors that program directly. Not sure who the chair is? Contact our Member Services Team at info@mountaineers.org.

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  1. Add a Calendar View of the My Activities Page SD411

    As a logged in member or guest, allow me choose a calendar view/display of the My Activities page where I can see all of my activities on a calendar and subscribe to an iCal feed of my activities and events so that I can better manage my schedule.

    NOTES:
    Ideally we'd continue to have one My Activities page and add "buttons" to toggle between the "List" and "Calendar" views, even though they may be two different pages/links.

    4 votes
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    2 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  2. Duplicate Family Members GH2130

    There is not a warning message or anything that prevents someone from using the "Add Family Member" button to create a duplicate account for someone who already has one on mountaineers.org. Right now family members can create an unlimited number of duplicate accounts. Can we add a pop-up warning message like we do on the regular Create Account page when a first name/last name/email match is made?

    4 votes
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    Completed  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  3. Add Stewardship How-to

    The Problem: There is currently nowhere (that I could find) on the website where it describes the specifics of getting the Stewardship credit. Result: hundreds of students have to e-mail info@mountaineers.org or call 206-521-6000, and some poor staffer has to answer / redirect the same questions, over and over.

    Website has good descriptions of the badges and links to Mountaineers-sponsored activities, but there is nothing about the specific how-tos of who to contact or what documentation/photos/e-mail/whatever to be supplied.

    So, there needs to be a page with that includes the following:
    - Stewardship contact
    - Expected documentation for stewardship activities,…

    4 votes
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Tess Wendel responded

    If you click on the stewardship credit badge you are taken to a page which describes how to earn the badge with us or with one of our partner organizations.

    Note that with the recently launched development, the Stewardship Credit badge may now be awarded for successfully completing Stewardship activities through the mountaineers without having to email member services separately.

  4. Make the "+more" Link More Obvious GH1485

    We want to make the "+more" link on the activity and course detail pages more obvious so users see them and are more apt to use them. It could be a button, larger font or... We are open to suggestions. Please do add any you have to the comments.

    Also, though many Routes & Places don't yet have lengthy descriptions, we may want to add a "+more" link or button to them too.

    Example: https://www.mountaineers.org/explore/routes-places/the-tooth-south-face

    4 votes
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    Completed  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  5. Giving Gift Memberships SD127/SD591/SD592/SD593

    Set up a system that allows me to give a friend or family members a Mountaineers gift membership. I'd like to be able to specify whether to send the membership activation "packet" by mail or email, to send it to em or the recipient and when to send it.

    4 votes
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  6. Avoiding duplicates in donor records and regular records SD322/347/348

    Need a way for donors who donate without logging in but do have an account to be linked to their other profile so we don't create unnecessary duplicate accounts. Ideally when you type in your email it would have a flag that says, this email is already in the system, do you want to log in and then make your donation" or something like that. There is also a nuance of donations not being lumped together by household when we would want one $500 donation by one member to be lumped with the $500 donation made by the spouse so…

    4 votes
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    2 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  7. Member Directory SD10

    Have a searchable member directory where I can contact any other member and see the badges they've earned

    4 votes
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    1 comment  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →

    With the site search (search box in the header) anyone logged in can find other members and guests. This is how we implemented the member directory.

    Remember there also the My Volunteer Profile and Find Volunteers (in the header’s “Volunteers” menu.

  8. Importing pre-website launch activity and course history onto the new website.

    This is actively being worked on right now as part of a planned post-launch enhancement. It was one of the most frequently heard requests immediately after launch of the new website. There are a number of technical barriers and issues to work through because of the intense integration of activity, membership, course, and roster data that exists in our system, but the developers are telling us we can expect them all to be worked through by mid-December at this point.

    4 votes
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    2 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Garrett Arnold responded

    Completed 12/8

    We imported ALL courses, clinics, seminars and trips. We were not able to import all lectures and field trips related to a course. This means you will be able to see your course information, but won’t necessarily see all of the course related activities. For example: You will see that you took Basic Climbing, but will not see the crevasse-rescue field trip associated with that course.\

    We felt it was important to have as much information imported as possible, which means the data isn’t always the cleanest. Prior to 2003, we did not have a good way of digitally storing this information. Which means some dates may be wrong – it defaults to 1906 – and some details may be missing (because they weren’t previously required). The current state of your profile history is the best we can provide the the historical data on file.

  9. 3 votes
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    High Priority  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  10. Make it possible to add merchandise when renewing or buying a membership or gift membership GH2754

    It'd be neat to be able to buy a mountaineers hat or pint glass when joining and/or buying a gift membership for someone.

    You might also like section should show up on Join the Mountaineers page in addition to showing on the shopping cart.

    Similar set up for gift memberships

    3 votes
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    High Priority  ·  1 comment  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  11. Allow changing quantities for refunds GH1847

    Right now its hard to do refund for purchases with quantity greater than 1. Now that we are selling merch we need to fix this functionality

    3 votes
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    High Priority  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  12. Improve relevance of Branch News page

    The Branch landing page presents a newsfeed (blog) over which the branch has little control and does not make a very useful "home' or "welcoming" page for branch.

    Ideally,branches should be able to design/manage landing pages to their liking, but that's another story.

    Short of that, I request a better way to prioritize the blogs that appear on that page. As it stands, the page intermixes blogs submitted by the branch with blogs submitted by staff and others. The problem is that the volume of blogs originating from others overwhelms those originating from the branch, causing them to scroll off…

    3 votes
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    1 comment  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →

    Managing the blog posts and events branch pages is a team sport. We don’t tag everything to the branch pages, but with organization-wide things that are important for our members we do post them to the branch pages. We do so because assume some people visit only their branch page and don’t always visit our home page.

    The design of the branch pages was requested and approved by all our branch’s leadership. Changing their design requires the same level of consideration and approval. At this point, we don’t see a desire for making changes from our branch leaders, but please do send any suggestions to your branch chair so they can bring them before their fellow branch leaders.

  13. Show Badge Dates on Mouse Over Tool Tip GH1598

    When viewing a person's My Profile page, show the earned date and expiration date of the badge in a tool tip that appears on mouse-over.

    3 votes
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  14. 3 votes
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    Medium Priority  ·  1 comment  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  15. Add an extra "are you sure you want to cancel" message for course cancellations

    Add an additional dialogue box when you cancel from course that says "Are you sure you want to cancel" to avoid accidental cancellations.

    3 votes
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    2 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Garrett Arnold responded

    This has been completed. There is now a cancel link that does not look like a Submit style button from the Manage Registration window AND when you click that link you get an additional dialog box asking “Are you sure you want to cancel?”

  16. 2 votes
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    High Priority  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  17. Leader Permission Links

    Posting on behalf of a Mountaineer Leader.

    The location of the "Request Leader's Permission" link is very confusing because it looks as if permission is required to be a *leader* of the trip rather than a participant.

    What's more confusing is that the screenshot is from this trip to Lila Lake<https://www.mountaineers.org/explore/activities/backpack-lila-lake-1>, which is not set up to have any any assistant leaders, so one wonders why "leader prerequisites" are shown at all. I thought I might be seeing a different screen because I am a backpack leader, but the screen looks the same when viewed in incognito mode…

    2 votes
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for bringing this to our attention. Our member services team has not received additional feedback from our members that this is an issue. If in the future we receive feedback about this we can re-open this idea.

  18. Integrate Salesforce with Acumatica

    The current process involves manual assignment of revenue codes for memberships, courses, etc., a time-consuming task that is subject to inconsistent interpretation and error. Integration would automate this process, reducing time spent entering data and improve the accuracy of our data. We'd also like to sync (or be able use an export-import process) to transfer data from SF to Acumatica.

    2 votes
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    1 comment  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  19. "Your waiver is about to expire" email ~SFOnly

    Send an automatic email out to folks before their waiver expires.

    2 votes
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    High Priority  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  20. Internal Link Dialog Fixes GH1949/1950

    1. Allow course listed to be selected as internal links by clicking through the bread crumbs or search.

    2. Fix the dialog so that when the breadcrumbs wrap to a second line, that they do not overlap the list of selections.

    2 votes
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
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