General Feedback

This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any forum idea and will be notified of status changes to that idea. Your feedback helps us prioritize projects and improvements for our organization. We receive lots of great ideas, so please search the forum first before adding a new one. If your idea is not yet in our forum, please post it with a simple title and an explanation of your idea and how it benefits The Mountaineers. If you want to learn more about what has already been developed and what is up next, please visit our Technology Blog. Thank you for your participation!

Please note that all our courses, events, trips, course-related activities, clinics, seminars, and lodge stays have feedback forms so that you give feedback for everything in which you participate. You’ll get an email reminder to do so just after the activity. If your feedback is of urgent nature it may be best to contact the chair of the committee that sponsors that program directly. Not sure who the chair is? Visit our Committee Chair Directory or contact our Member Services Team at info@mountaineers.org.

If there was a safety incident or near miss, you will have the opportunity for submitting an Incident Report after submitting activity feedback. You may also use the Incident Report button on the activity detail page (from your My Activities page) or contact our Safety Committee directly at safety@mountaineers.org.

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  • Hot ideas
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  1. Publicly accessible API

    As a member of the Mountaineers, I'd love to give back in a way that I have particular expertise.

    It would be great of the website had a public facing REST API for exposing data such as events and classes.

    At least in a read capacity. My particular goal would be to write an Android (and possibly iOS) app to browse the events and what not.

    It would be great to have easy native access to my up coming events, and be able to launch navigation to the event right from the app.

    I have extensive experience writing and working…

    14 votes
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    7 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
    Low Priority  ·  Jeff Bowman responded

    Our Technology Advisory Committee has reviewed this topic. It is low priority because of the mobile responsive theme that we developed for our website and the concerns outlined by Eric in the comments on this idea.

  2. Improve making suggestions for edits or updates to routes/places GH1495

    Make it easier to suggest edits to a route/place.

    Could move the suggest links up near the book activity widgit.

    Online form connected to the links. comments welcome!

    0 votes
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    We moved "Suggest edit " to be under “Suggest photo” and remove the "Suggest new’ link.

  3. Set up automated autorenewal email and reminder about lapsed membership

    Not currently automated, would be time saver to have more of these automated to ensure member renewal.

    0 votes
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Garrett Arnold responded

    Yes, emails are now being sent reminding members on the 15th of the month that their card will be charged and emails going when card is charged and if their card payment fails

  4. Develop Member Dashboard

    Create a member dashboard that allows us to more easily track membership by type, branch, member interests etc.

    1 vote
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    Completed  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  5. "add new comment" box to the top of blog posts and trip reports.

    Previously you had to scroll all the way down through trip reports and blog comments to add a new one instead of having a button at the top

    0 votes
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    Completed  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  6. Set image to show in blog post Summary view

    Blog posts will look snazzier if we have their image show on the home page.

    0 votes
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    Completed  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  7. How about alpha sorting the Badges? Its a pain always to scan an unsorted group of data. Grouping badges on the My Profile page. GH 1127

    How about alpha sorting the Badges? Its a pain always to scan an unsorted group of data. Grouping badges on the My Profile page too. Group by type of badge (e.g. (course, skill, leader, award/peak pin) and then sort by name within that group.

    0 votes
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    1 comment  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  8. Create a UI for staff to process membership dues

    Staff have a 21-step manual process for processing dues paid by check currently. We need a better user-interface and process for this system since a large portion of dues still come via snail mail.

    1 vote
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    Completed  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  9. Add a filter for Cancelled Activities on My Activities page GH1325

    Can we please get a sort or filter button on this page so that we don't have to view the canceled events?

    8 votes
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    4 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    Based on the original request and comments, we added “Show Canceled” checkbox, “Show waitlisted” checkbox and a date range filter. We did the same for the My Courses & Programs page. Go check it out!!

  10. Fix Membership Join dates so they are not linked to other family members profiles

    Join dates were getting modified when membership types were being changed.

    1 vote
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Garrett Arnold responded

    This has been fixed so they are no longer linked however we were not able to individually identify records where this has happened. Please contact member services at info@mountaineers.org if this happened to you so we can update your profile accordingly.

  11. Streamline waitlist registration for course related field trips

    Right now if you are registered for one field trip but on the waitlist for another and get off the waitlist you are not automatically removed from the other roster. Ideally there would be some sort of notice reminding the person to cancel off their other list or some sort of automation.
    -Submitted by Chris Williams

    1 vote
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    We added info to the confirmation emails instructing students to check their roster statuses before confirming the new course registration.

  12. Avoiding duplicates in donor records and regular records SD322/347/348

    Need a way for donors who donate without logging in but do have an account to be linked to their other profile so we don't create unnecessary duplicate accounts. Ideally when you type in your email it would have a flag that says, this email is already in the system, do you want to log in and then make your donation" or something like that. There is also a nuance of donations not being lumped together by household when we would want one $500 donation by one member to be lumped with the $500 donation made by the spouse so…

    4 votes
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    2 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    Completed website duplicate prevention Jun 2015.

    Completed Salesforce duplicate identification and began using dedup processes in Aug 2015.

  13. Feature Request - Expiring Badge Notification ~SFOnly

    As a user I would like to be notified prior to my badge expiring so that I can arrange to meet requirements or arrange for an extension given that I have a badge that has an expiration date. The problem to avoid is people losing their privileges without notice and being unpleasantly surprised.

    Then, when the expiration date is within 90 and 30 days from expiring:


    • A notification of what badge is about to expire and when will be sent to me (User) 90 days and 30 days prior to the expiration date.


    • A notification will be sent to the…

    15 votes
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    In Review  ·  6 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  14. On line user account changes

    Hello,
    My credit card changed. I use it for automatic renewal payments. Thee is no clear way for me to update my credit card info via the web site login. Pleae let me know how I can update my credit card info on line.
    Thank You, Gary Zink

    1 vote
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Garrett Arnold responded

    Hi Gary,
    To update your credit card for autorenewal payments you’ll want to log in and go to My Profile and click the Recurring Payments tab on the left hand side.

    Tess

  15. Change "downgrade" language

    I suggest changing your language on membership "downgrades". Rather than say "downgrade", which has negative connotations, why not say "You have chosen to change your membership type". Using the word downgrade makes it sound like the membership type has fewer benefits or less value than another type.

    1 vote
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    Completed  ·  1 comment  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  16. Change Membership to My Membership in My profile GH901

    Some of my volunteers and parents are having trouble changing their membership level on their own because they keep trying to find the "Change my Membership Level" button under the Membership dropdown menu at the top of the page, not the Membership link on the sidebar. It's a small change, but I think if we change the blue sidebar name to "My Membership" people will find this option more easily. - Sarah

    1 vote
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    Completed  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  17. Make Peak Pins and other awards more public and interactive on the website

    Make Peak Pin and Paddle pins public on the website so members can see all of the neat awards their fellow members have completed and/or are working on. Plus we need to have good descriptions of the requirements for each of the awards.

    27 votes
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    1 comment  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    We just completed editing and publishing the award badges that existed on our old website. They are at Membership > Badges, https://www.mountaineers.org/membership/badges/award-peak-pin-badges.

    There are two for which we need badge images. We should have those by the end of March.

    We’ll next work on adding badges; including content, images and roster; for our organization and branch service awards. We do not yet have this scheduled.

    Please take a look and let us know if you have any questions or find anything that needs corrected.

    Thanks to all you helped us get these done!

  18. Add an extra "are you sure you want to cancel" message for course cancellations

    Add an additional dialogue box when you cancel from course that says "Are you sure you want to cancel" to avoid accidental cancellations.

    3 votes
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    2 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Garrett Arnold responded

    This has been completed. There is now a cancel link that does not look like a Submit style button from the Manage Registration window AND when you click that link you get an additional dialog box asking “Are you sure you want to cancel?”

  19. Add Message Board/Forum Capability

    Would be great to have a space where leaders could put up an activity idea and find out if other leaders might be interested in joining up for key swaps, car camps, etc. Leaders could ask for anyone's recent experience with a particular trail or trailhead. On the same space, members could put up a trip that they'd like to do and see if they can interest a leader in doing it; barring that, to find other members who might like to do it privately.

    Originally titled: Message board for leaders and members wanting to coordinate an activity

    Other uses…

    23 votes
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    In Review  ·  16 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  20. Add tracking mechanism to members page for mileage and altitude gained on club trips for yearly totals-ie:100,000ft gained, etc.

    This would enhance club trip participation- esp among members that join groups like Meet Up and others. Would drive demand for more trips- esp hikes, hopefully driving more Leader participation as a result. It'd also be fun- great for bragging rights.

    2 votes
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    Low Priority  ·  5 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
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