General Feedback

This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any forum idea and will be notified of status changes to that idea. Your feedback helps us prioritize projects and improvements for our organization. We receive lots of great ideas, so please search the forum first before adding a new one. If your idea is not yet in our forum, please post it with a simple title and an explanation of your idea and how it benefits The Mountaineers. If you want to learn more about what has already been developed and what is up next, please visit our Technology Blog. Thank you for your participation!

Please note that all our courses, events, trips, course-related activities, clinics, seminars, and lodge stays have feedback forms so that you give feedback for everything in which you participate. You’ll get an email reminder to do so just after the activity. If your feedback is of urgent nature it may be best to contact the chair of the committee that sponsors that program directly. Not sure who the chair is? Visit our Committee Chair Directory or contact our Member Services Team at info@mountaineers.org.

If there was a safety incident or near miss, you will have the opportunity for submitting an Incident Report after submitting activity feedback. You may also use the Incident Report button on the activity detail page (from your My Activities page) or contact our Safety Committee directly at safety@mountaineers.org.

If you reached this site wanting to report problem behavior or harassment by another member, please submit a Behavioral Complaint Form.


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  1. "My Activities" should be visible on the landing page after the login

    I'm internet savvy but didn't discover "My Activities" and other menu items that are currently hidden behind the login name, until recently.
    Make the site intuitive like http://www.Meetup.com. It shouldn't require training.

    1 vote
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Jeff Bowman responded

    Thanks for the suggestion. The “My Activities” is in the profile menu in the upper right section of our website’s header per website best practices. Unfortunately, there’s just not room to expand all of the items in the profile menu to the header. The My Profile menu will have a bit more prominence in our mobile design, so when you’re using a smart phone or tablet the My Profile menu will be a bit easier to find.

  2. Make Autorenewal purchases show in My Purchases area GH1393

    Right now autorenewal purchases don't go through shopping cart so not showing up properly in My Purchases tab of the My Profile page.

    1 vote
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    Completed  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  3. Properly Group and Sort Replies to Comments GH1392

    We're currently sorting trip reports and blog comments in reverse chronological order. This part is okay. But replies to a trip report or blog comment seem to appear "above" the post to which they apply. Ideally we want to place them "below" the post to which they reply and better differentiate replies from the original post.

    1 vote
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    Comments and replies are properly grouped and sorted in chronological order now.

  4. Allow Members on Waitlist to sign up for Additional Outings.

    The system currently does not allow members to sign up for more than one outing. If you are on a waitlist, particularly if you are third or more on that list, I think the system should allow you to also sign up for another trip as backup. It seems unfair to force members to give up a potential spot on their preferred trip only to confirm on less preferred trip simply because of the system. Thank you.

    19 votes
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    Low Priority  ·  9 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  5. When viewing someones profile make the "My Activities etc" show up differently than one's personal profile GH901

    When browsing another members page, many of the headers appear as if I'm viewing my own page (My Activities, My Profile, My Courses). It's a bit confusing at first whether those will continue navigating another users page, or will take me to my own.

    1 vote
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Garrett Arnold responded

    When viewing someone else’s profile we now have changes to help make it clearer whose profile you are looking at. When you are looking at someone else’s profile it no longer says My Activities or My Courses it simply says Courses and Activities and the person’s name is inserted above so it is clear that it isn’t your profile you are looking through.

  6. Move Question Mark

    The question mark at the bottom of the web page is right on top of the down arrow on the scroll bar, so its really easy to accidentally click on it, which is very annoying. Can we move the location of the question mark a little so that it doesn't cover the scroll bar? (from Ralph Wessels)

    1 vote
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
    Cancelled  ·  Jeff Bowman responded

    We’ve reviewed and discussed and unfortunately, we cannot find a better place for the question mark to live, and no one else has reported this as an issue.

    Please do email us at info@mountaineers.org if there’s anything you need.

    Thanks again for bring this to our attention!

  7. Make Mountaineers e-newsletters come from different email than activity emails

    It's helpful for me to be able to sort through activity related emails separately than e-newsletters. Maybe make these come through as activities@mountaineers.org versus info@mountaineers.org

    1 vote
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
    Low Priority  ·  Jeff Bowman responded

    We discussed and determined that our current infrastructure is best with just one address for our email newsletters, confirmations and notifications.

  8. 0 votes
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    Completed  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  9. Add Email Alerts & Notifications Preferences to My Profile SD508/599/600/601

    This could be allowing people to request an email notification for an activity or course when it becomes available. It could include notifications to committee chairs when leaders list activities sponsored by that committee. Please describe below what you'd specifically like to see as far as email notifications go that would help you sign up for the activities you want or help you manage your committee etc.

    April Leader Survey showed interest in:


    1. Ability to receive a calendar reminder when registration is opening for an activity


    2. Ability to receive a reminder notification about your trip this weekend


    45 votes
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    17 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  10. 0 votes
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    3 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  11. Add Staff UI for Procesing Refunds SD289

    Now that we have a My Purchases on the website, we need to be able to properly record refund transactions in all of our systems. This will also reduce the time needed and improve the accuracy of by our Members Service Team to process refunds.


    • Staff need the ability to issue refund (full and partial) when canceling a person from an activity or course.

    • Staff eed to be able to cancel a person'smembership and refind a specified amoutn of annual dues that have been paid.

    • Staff need to be able to cancel and refund full and partial amounts for book…
    0 votes
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    Completed  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  12. Make "?" widgit display in all browsers

    Having trouble with Safari I'm on a Mac OS X 10.7.5.

    0 votes
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  13. Add age parameters for youth only activities GH 1253

    To prevent adults from registering themselves or the incorrect family member allow course leaders to indicate age parameters as pre-requisites for courses, course related activities and activities.

    0 votes
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Garrett Arnold responded

    There is now a minimum and maximum age field on courses and activities to avoid having parents sign up for youth specific activities.

  14. Add text in manage registration window regarding activities that have closed GH1256

    If you get off a waitlist for a field trip and want to remove yourself from one that is already closed it is not clear how to do that from the manage registration window for course related activities.

    Please add a tag line to the red text that exists already saying registration has closed to make it say.

    Registration closed Mar 11 5:00 pm. Contact leader to be added or removed from roster.

    0 votes
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    Completed  ·  2 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  15. 0 votes
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  16. 1 vote
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    Completed  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  17. Enhance promo code limits GH1111

    As discussed, can you please talk to David about adding a “max use” requirement for our Promo Code. Right now you can add a maximum use per person, but not per code. Meaning you can only use a code once, but then you could give me the code and I could use it (also only once).

    Ideally we’d like to create a requirement for promo codes so they can only be used once (in the case of gift membership) which means we don’t’ ever need to go back in and add an expiration date, as it will expire once it…

    1 vote
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  18. Have RSVP system for event listings on Calendar SD346

    Make it possible to have members and non members RSVP to events like lecture series and Gear Grab. You should be able to register more than just one and put in your guest's names.

    0 votes
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Garrett Arnold responded

    Wahoo you can now rsvp for an intown event like a gear grab or lecture series

  19. Ability to see 'what trips i have done with this person'

    It would be great if I could look up a person, and see the trips i've done with them in the past, along with their badges. So many times, we end up playing the 'i've been out with you somewhere. were you on my Norse Peak trip? no? may be on Snoqualmie last year then?' :)

    2 votes
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    Low Priority  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  20. Add Mobile Responsive Theme SD295

    I use the site all the time on my phone. Who doesn't these days?

    6 votes
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    4 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    We launched our website’s mobile responsive theme on Oct 4, 2016!

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