General Feedback

This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any forum idea and will be notified of status changes to that idea. Your feedback helps us prioritize projects and improvements for our organization. We receive lots of great ideas, so please search the forum first before adding a new one. If your idea is not yet in our forum, please post it with a simple title and an explanation of your idea and how it benefits The Mountaineers. If you want to learn more about what has already been developed and what is up next, please visit our Technology Blog. Thank you for your participation!

Please note that all our courses, events, trips, course-related activities, clinics, seminars, and lodge stays have feedback forms so that you give feedback for everything in which you participate. You’ll get an email reminder to do so just after the activity. If your feedback is of urgent nature it may be best to contact the chair of the committee that sponsors that program directly. Not sure who the chair is? Visit our Committee Chair Directory or contact our Member Services Team at info@mountaineers.org.

If there was a safety incident or near miss, you will have the opportunity for submitting an Incident Report after submitting activity feedback. You may also use the Incident Report button on the activity detail page (from your My Activities page) or contact our Safety Committee directly at safety@mountaineers.org.

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  1. Problem with "cancellation pending"

    Cancellation pending can be a problem for leaders when they are trying to cancel people off and add people from the waitlist right before the course. The people in "cancellation pending" count towards the number of registered students, which means that their spots can't be offered to anyone else until Member Services reviews their status and issues the refund, etc. Member Services then changes the status to "cancelled" which then frees up that spot for someone else. But the problem is that this lag in between "cancelled" and "cancellation pending" can sometimes take days and prevents leaders from being able…

    1 vote
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    1 comment  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Garrett Arnold responded

    I am sorry to hear you’ve experienced a lag time on cancellations. Unfortunately we need the cancellation pending status to process refunds. Member Services does cancellations every business day so if you are seeing a lag time of more than one business day on a course roster that is time sensitive please email info@mountaineers.org or give us a ring at 206-521-6001 so we can update immediately. Additionally if the course is shortly approaching you are welcome to email those on the waitlist to let them know they are in, send them course materials and alert them they will be offered a spot shortly.

    In addition to our daily cancellation pending notifications we also recently implemented a weekly cancellation pending report to help ensure that these are processed in a timely manner.

  2. Add Stewardship How-to

    The Problem: There is currently nowhere (that I could find) on the website where it describes the specifics of getting the Stewardship credit. Result: hundreds of students have to e-mail info@mountaineers.org or call 206-521-6000, and some poor staffer has to answer / redirect the same questions, over and over.

    Website has good descriptions of the badges and links to Mountaineers-sponsored activities, but there is nothing about the specific how-tos of who to contact or what documentation/photos/e-mail/whatever to be supplied.

    So, there needs to be a page with that includes the following:
    - Stewardship contact
    - Expected documentation for stewardship activities,…

    4 votes
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Tess Wendel responded

    If you click on the stewardship credit badge you are taken to a page which describes how to earn the badge with us or with one of our partner organizations.

    Note that with the recently launched development, the Stewardship Credit badge may now be awarded for successfully completing Stewardship activities through the mountaineers without having to email member services separately.

  3. Make ALL Text in theLeft Navigation Column White GH1691

    The red (private), yellow (pending) and purple (shard with committee) are difficult to read on a light blue background and are distracting. Make all the text in the left navigation column white, no matter its state.

    Not: We'll keep the colors in the folder contents view.

    1 vote
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    High Priority  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  4. SHOW AUTOMATIC WARNING FOR AUTOMATIC FAILED PAYMENTS AND EXPIRING CREDIT CARD SD432

    Change the "about to be charged" message to a "your payment failed" message on the My Payments page when a scheduled payment fails (annual dues and/or monthly donation). Also show a red warning on the main My Profile page and the My Payments page if the credit card if it expires before one of the person's automatic payments is scheduled.

    0 votes
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    Medium Priority  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  5. Show Badge Dates on Mouse Over Tool Tip GH1598

    When viewing a person's My Profile page, show the earned date and expiration date of the badge in a tool tip that appears on mouse-over.

    3 votes
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    You can now see badge assigned and expiration dates when you “mouse over” the badge on your My Profile page.

  6. Change to automatic renewal process GH1692

    The Mountaineers should change the way they handle automatic membership renewal. Currently on the website people are opted into automatic renewal by default when they pay their dues. The checkbox is small and easy to miss, leading to a fair amount of people getting opted into automatic renewal unknowingly. There are concerns that this borders on a privacy violation and may violate some privacy regulations.

    2 votes
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    The checkbox for choosing Autorenewal on the checkout page is now much bigger and more obvious to avoid accidentally choosing Autorenewal.

  7. Make the "+more" Link More Obvious GH1485

    We want to make the "+more" link on the activity and course detail pages more obvious so users see them and are more apt to use them. It could be a button, larger font or... We are open to suggestions. Please do add any you have to the comments.

    Also, though many Routes & Places don't yet have lengthy descriptions, we may want to add a "+more" link or button to them too.

    Example: https://www.mountaineers.org/explore/routes-places/the-tooth-south-face

    4 votes
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    Completed  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  8. Add Save button at the top of registration windows GH1482

    This will be super helpful for mobile users trying to manage their rosters. Right now after adding some to the roster it is very hard to scroll down and Save them. This should be done for the Add Person to Courses, Activities and Event registration windows.

    2 votes
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Garrett Arnold responded

    We added a “Save” button at the top of every “Add person to roster” and “Edit” popup so that it is quicker and easier to save a record when on the top few field must be completed for the add or edit being done.

  9. ADD AUTOMATIC ANNUAL MEMBERSHIP RENEWAL PAYMENTS AND AUTOMATIC MONTHLY DONATIONS TO MY PURCHASES SD420

    If I have, show automatic annual membership renewal payments and automatic monthly donations on my My Purchases page. Also show me the credit card I use for these and allow me to change that card or to enroll in or cancel either of these automatic "payments." Note: We're combining the My Purchases and My Recurring Payments "pages."

    0 votes
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  10. Tailor receipt (thank you) page messages to items purchased SD344

    Add six rich text fields to the Thank You page for each of these item types: membership, course, activity, book, merchandise, donation. Each field would be displayed if the shopping cart contains and item of its type.

    0 votes
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    Medium Priority  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  11. 3 votes
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    Medium Priority  ·  1 comment  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  12. Import Very Old Activity History SD407

    We imported all history from 2003 onward, because the format of our former database fit the model of our new database fairly well. We do have history from the early 1990's to 2003 that was imported from our first database to our former database. However, it is just a list (titles and dates) on people's records with no link to an activity record. It will take some effort to import and display this info.

    1 vote
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    Medium Priority  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  13. Save Credit Card Info for Purchases SD328

    Allow members and guests to save credit card info when checking out and use saved credit card info to pay when checking out. We should allow multiple cards, choice of which one to use when checking out, ability to update (usually expiration date and CCV), remove, or add from the Shopping Cart. Allow the user to update, remove and add credit card info from their My Profile area too. We need to consider the implications to the recurring payments (automatic annual dues and monthly donations) too.

    1 vote
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    Medium Priority  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  14. Sell Gift Certificates SD308

    Set up a system where people can purchase and give electronic gift certificates that are good for books, merchandise, course and activities. Gift certificates issues in whole dollar amounts. Offer a few suggestions like ($25, $50, $100). Have the giver specify and email address of the recipient. Allow the recipient to add the gift certificate to their account (require them to create an account if needed).

    2 votes
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    Medium Priority  ·  2 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  15. Giving Gift Memberships SD127/SD591/SD592/SD593

    Set up a system that allows me to give a friend or family members a Mountaineers gift membership. I'd like to be able to specify whether to send the membership activation "packet" by mail or email, to send it to em or the recipient and when to send it.

    4 votes
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  16. Install Step-Up Engagemant App SD416

    StepUp is Percolator Consulting's engagement app for Salesforce, our CRM (Customer Relationship Management database).

    It adds functionality to our Salesforce to create the ability to measure the engagement levels of our guests, members, and volunteers. This Percolator-designed Salesforce App allows you to assign an engagement score related to actions taken with our organization, and then roll all of those scores up into one master "engagement score". We can use this to identify potential donors, volunteers, and to single out guests who might be the most interested in converting to a member.

    1 vote
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    Medium Priority  ·  1 comment  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  17. "My Activities" should be visible on the landing page after the login

    I'm internet savvy but didn't discover "My Activities" and other menu items that are currently hidden behind the login name, until recently.
    Make the site intuitive like http://www.Meetup.com. It shouldn't require training.

    1 vote
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Jeff Bowman responded

    Thanks for the suggestion. The “My Activities” is in the profile menu in the upper right section of our website’s header per website best practices. Unfortunately, there’s just not room to expand all of the items in the profile menu to the header. The My Profile menu will have a bit more prominence in our mobile design, so when you’re using a smart phone or tablet the My Profile menu will be a bit easier to find.

  18. Make Autorenewal purchases show in My Purchases area GH1393

    Right now autorenewal purchases don't go through shopping cart so not showing up properly in My Purchases tab of the My Profile page.

    1 vote
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    Completed  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  19. Properly Group and Sort Replies to Comments GH1392

    We're currently sorting trip reports and blog comments in reverse chronological order. This part is okay. But replies to a trip report or blog comment seem to appear "above" the post to which they apply. Ideally we want to place them "below" the post to which they reply and better differentiate replies from the original post.

    1 vote
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    Comments and replies are properly grouped and sorted in chronological order now.

  20. Allow Members on Waitlist to sign up for Additional Outings.

    The system currently does not allow members to sign up for more than one outing. If you are on a waitlist, particularly if you are third or more on that list, I think the system should allow you to also sign up for another trip as backup. It seems unfair to force members to give up a potential spot on their preferred trip only to confirm on less preferred trip simply because of the system. Thank you.

    19 votes
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    Low Priority  ·  9 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
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