General Feedback

This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any forum idea and will be notified of status changes to that idea. Your feedback helps us prioritize projects and improvements for our organization. We receive lots of great ideas, so please search the forum first before adding a new one. If your idea is not yet in our forum, please post it with a simple title and an explanation of your idea and how it benefits The Mountaineers. If you want to learn more about what has already been developed and what is up next, please visit our Technology Blog. Thank you for your participation!

Please note that all our courses, events, trips and course-related activities have feedback forms so that you give feedback for every activity in which you participate. You’ll get an email reminder to do so just after the activity. If your feedback is of urgent nature it may be best to contact the chair of the committee that sponsors that program directly. Not sure who the chair is? Contact our Member Services Team at info@mountaineers.org.

If there was a safety incident or near miss, you will have the opportunity for submitting an Incident Report after submitting activity feedback. You may also use the Incident Report button on the activity detail page (from your My Activities page) or contact our Safety Committee directly at safety@mountaineers.org.

If you reached this site wanting to report problem behavior by another member or harassment. Please submit a Behavioral Complaint Form.

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  1. Show registration close dates on activity detail page for registered participants GH1649

    Show the "registration close" date on the trip information page for participants that are already registered for the trip.

    1 vote
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    Completed  ·  0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  2. Add cancelation date range

    Issue:
    I'm a trip leader. A couple days before a trip I don't want anyone new signing up for planning/logistics reasons. The solution for that is to have signup close a couple days early. But then people signed up can't cancel from my trip without emailing me and having me do it (or the Program Center do it), which is a pain for me to do. Since someone can't be signed up for 2 trips at the same time, they might need me to cancel them ASAP so they can sign up for another trip, but I might not be…

    0 votes
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    1 comment  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Garrett Arnold responded

    We definitely understand where this idea is coming from but at this point we must decline the idea for the following reasons. 1) We had many leaders from across the organization request manually roster manipulation after registration has closed and this is in contradiction to that widespread request. 2) We are concerned that this is too complicated for our members and leaders since Member Services already spends a decent amount of time explaining what registration open and close dates are and how they work and this idea makes the process a little harder to remember.

  3. Show leader permission required even if registration isn't open GH1498

    Show if leader permission is required on the activity page before registration opens. Currently if registration is not open yet, the activity page says when registration will open but does not mention if leader permission is required or not. It's frustrating to wait until the day registration opens and then discover that you need to have emailed the leader first.

    0 votes
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    0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Garrett Arnold responded

    Leader permission now shows before registration is open so you can be prepared to email the leader.

  4. Add Title Choices to Routes & Places for Use with Activities GH1476

    To make it easier to better title activities where the route place has broadly varying options and alternatives, provide a list of alternate location names that may be used.

    Specifically, when scheduling an activity allow the leader to choose an alternate title from an "Alternate Route/Place Title" list that is populated from a route/place "Route/Place Titles for Activity Titles" list.

    Here's an example:

    For a scramble of "Silver, Tinkham & Abiel Peaks," https://www.mountaineers.org/explore/routes-places/silver-tinkham-abiel-peaks, the activity title currently is and by default after implementing this idea would be:

    Alpine Scramble - Silver, Tinkham & Abiel Peaks

    Alternate activity titles with…

    33 votes
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    0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →

    We now have the ability to have alternate titles for routes/places that have a couple different destinations but all use the same access and thus we wouldn’t want two different Mountaineers groups there on the same day.

    An example is Snow & Gem Lakes. This trip can now simply be titled Gem Lake or Snow & Gem Lakes. Or if you are only climbing Tinkham and Silver Peaks you can now pick just those two peaks even though the listing has Silver, Abiel & Tinkham Peaks.

    The ability to switch to an alternate title is in the Route/Place tab when you are in the activity edit form while scheduling or editing an activity. It’s the same place you’d edit the date or choose a new route/place for the activity.

    Please note that this alternate title is not supposed to replace the summary. For example the title is not Gem Lake…

  5. The doors are closed to most of us.

    Publish lists of truly open events where organizers are not micromanaging who can attend. The list will be incredibly short. Others have commented on this and per usual someone with 'official authority' to do so deleted their thoughts and suggestions. This is absurd, rude, and asinine. The arrogance demonstrated is remarkable. The issue stands. There are painfully few outings available (particularly for Basic Climbing Grads) to participate in. This does not feel like a club at all, but a set of tight cliques that are energetically guarded.

    1 vote
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    0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Garrett Arnold responded

    Hi Douglas,

    You are not alone in your frustration about the limited number of climbs for basic grads. In fact I’d encourage you to read this thread and comment on it which discusses this same issue so you can better understand the climb leader’s perspective as well

    http://feedback.mountaineers.org/forums/272594-leaders/suggestions/6939679-future-activity-sign-up-dates-modifying-registrat

    I am closing this feedback item because we are trying to make sure their aren’t duplicates of the same item. The issue you brought up is incredibly important and was actually discussed recently by the managing committee.

    The Managing Committee met on April 30, 2015 and decided to take no action on the issue right now. Central issues that contribute to these frustrations that they identified were a shortage of leaders and the various legitimate needs for pre-filling a roster that should not be disrupted. However, they decided that working on increasing the leader base and monitoring frustrations related to this issue…

  6. Develop functionality for Activity Programs and Outings/Combos SD154/GH1639

    This is functionality would be much like what we have for courses and would be for activity programs like Explorers and Venturing Crew, activity outings like Yosemite Climbing and "combo" activities like Hike & Stewardship and Cathedral Rock & Mount Daniel. We need to be able to group a few activities under one "umbrella" Outing and use a "manage registration" style feature to register for them and the Outing as a whole like we do for courses.

    27 votes
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    11 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →

    We added an “exclude participants from date conflict check” checkbox to activities to hold us until we can get to Activity Program and Outings. This is a staff only option, because for most activities we need a conflict check so that members and guests do NOT overbook themselves.

    If you need this, please send an email with a link to the activity for which you need ti to info@mountaineers.org.

  7. Display activity start time next to date

    Display an activity start time prominently along with the date, and as a mandatory field. It wastes time to go through several screens only to see that no time is listed, or the start time won't work for your personal schedule.

    2 votes
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    1 comment  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →

    The current meeting time and place field is rich text to allow leaders to explain start times. For example, sometimes a leader puts in both start time at trailhead and where and when they are meeting at a park and ride.

    Our leaders requested this flexibility so it would be a pretty big change to switch this to being a single field or adding another field that leaders need to complete is not practical.
  8. Option for "Closed" vs "Open" Activities

    There needs to be a better way to handle closed activity sign-ups such as SIG-only outings. When hunting for activities, it is frustrating how many of the outings are actually closed events for a set group of people and not open to the public. Surely there's a way to remove these closed events from the publicly searchable activities board.

    2 votes
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    Completed  ·  2 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  9. Add a show activities from the past check mark box on courses

    It would be cool if the Course Requirements tab on the course detail page page included a checkbox labeled “_X_ Show activities from the past” and/or maybe a date range for activities that would be displayed.

    7 votes
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    1 comment  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →

    We can now enable faceted search for course “Activities” folders to allow course administrators to more quickly find particular course activities and more easily manage their courses.

    Please send an email to info@mountaineers.org if you’d like this feature enabled on any of your course’s “Activities” folders.

  10. Fix message in blue roster tab

    When you aren't listed as a participant for a leader or a trip it currently says Log in to see roster even if you are logged in. We need the text to say "Only participants of the trip can view other members on the roster. "

    1 vote
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    Completed  ·  0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  11. Allow fees for course related activities SD314

    Add functionality to allow course activities to charge a fee in addition to the course. Originally suggested by Youth Programming and Conditioning Hiking Series

    0 votes
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    0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Garrett Arnold responded

    You can now add fees to optional course related activities. Example where you might use this is an optional camping permit fee

  12. Eliminate or change the SK ratings for Sea Kayak Route/Places

    From the 2/7/15 Sea Kayak Summit - all of the leaders from the represented branches at this summit (all branches except Kitsap and Bellingham) agreed that SK ratings for a route/place (NOT an "Activity") was of limited usefulness. Many agreed with the suggestion of changing the route/place rating to something more general such as "beginner, moderate," or other phrases that referred to the amount of POTENTIAL exposure, but did not purport to address all of the varying conditions that could occur at different times and in different weather.

    2 votes
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    4 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →

    Chris Williams worked with our Sea Kayaking Leadership on this issue. It was decided that having difficulties on Sea Kayaking Routes & Places is desired. Like all trips, difficulties can vary widely based on weather and other conditions.

  13. 1 vote
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    1 comment  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  14. 0 votes
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    Completed  ·  0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  15. Have default and regular capacity in Routes/places

    Our default capacity for all of our trips should be 12 or less but some places we go we need to have the flexibility to have larger groups. It would be nice to have the Routes/places have this flexibility.

    0 votes
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    Completed  ·  0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  16. Beef up our route-place database to include all of the routes-places in the '100-best' books

    The system has such capacity for displaying our routes and places in an attractive and appealing way, with enough detail to know where the trailhead is and whether or not it covers the route or place that one wants to take. It seems a huge missed opportunity to let routes-places be submitted without even the most basic of descriptions other than the pure length and elevation gain, which doesn't tell us much. Yet I know that Member Services is deluged with route place requests that are so urgent that you hesitate to push back. I wonder if we might be…

    8 votes
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    0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →

    We considered a site-wide volunteer initiative to continue improve our Routes & Places and then add to them, but have no one who has expressed interest in helping yet. Please contact us at info@mountaineers.org if you would like to help.

    Remember that you can always add a new route/place and send us updates and corrections to those that exist (using the link on each route/place).

  17. Make it possible for website to process multiple payments for trips like Global Adventures SD293

    Make it possible for deposits to be taken and then remaining balance paid through the website.

    2 votes
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    4 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  18. Allow overlapping activities

    The website doesn't allow for overlapping activities, for example two 3-day climbs of the same summit which would summit and camp on different days.
    For example, one climb of a mountain could be on Friday, Saturday, Sunday and another climb could be Sunday, Monday, Tuesday. One climb thus summits on Saturday, the other on Monday.
    Since there is no conflict of having two parties travelling along the same part of a route at the same time, the website should allow registration of activities that don't exactly overlap.
    A warning is probably still in order since the trip leaders must make…

    5 votes
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    1 comment  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Tess Wendel responded

    In order to minimize our impact on the land and on other users, per our Outdoor Ethics Policy, we do not allow overlapping Mountaineers groups unless there are additional land manager permitting considerations (that specifically allow us to have multiple groups), or the activity takes place at an in-town facility where reservations are managed by the facility staff. I’d suggest that you find another day to post this climb, if you want it to be an official Mountaineers activity.

  19. Have the route/place default view as if the "map" tab had been clicked

    When pulling up a route/place, there isn't much showing until you click on the "map" blue tab. Why not have that as default?

    1 vote
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    1 comment  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  20. Have an option to display Learn items and Explore activities in one screen SD360

    If I want to see everything going on at all branches for both Explore (activities) and and Learn (courses/clinics/events) in (for example) Sea Kayaking there is not a straight forward way of doing this. I want to look ahead and decide what in the Sea Kayaking world I might like to do and have it all listed chronologically.

    9 votes
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    6 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →

    We just launched all of these changes:

    As part of “single activity courses,” we now show the new “single activity courses” in both Find Activities and Find Course, Clinics and Seminars.

    We have improved the site-wide search where one can find any kind of content and be able to filter that search on the type of content desire (e.g. activities, courses and/or events).

    More info about Single Activity Courses
    http://feedback.mountaineers.org/forums/273688-general-feedback/suggestions/6836270-create-a-new-course-content-type-better-suited-for

    More info about Site Search Improvements
    http://feedback.mountaineers.org/forums/273688-general-feedback/suggestions/7053736-improve-site-wide-search-sd360

    Also visit thew blog for these updates:
    https://www.mountaineers.org/blog/2-5-seminars-clinics-search-youth

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