Allow monthly payments for annual youth programs SD443/432
User Story: As a parent registering my child for a youth program, allow me to choose to pay the full amount, or automatically pay in equal monthly installments from this month through the last month of the program with a credit card so that staff need not keep credit card info on file (security risk) and process these cards manually every month.
Note: Though specifically requested for our youth programs, this payment system could be used for any program of sufficient length and cost.
AdminJeff Bowman
(IT Manager, The Mountaineers)
shared this idea
Please see the IT Planning & Prioritization sheet, docs.google.com/spreadsheets/d/1×1_tMuGpZZC.., for where this project is ranked among other projects.
2 comments
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Carl Marrs
commented
I second everything Elaine said in her comment - having an automated way to collect payments from youth clubs families is an extremely obvious, common sense solution to all of the problems she mentioned, which have become very aggravating and time consuming this summer.
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This would be an incredible asset to the youth programs for a number of reasons. First, Member Services manually processes payments, which takes approximately 3-5 hours every time we process them. We have been doing this for the past several years on a monthly basis, and are now moving to a quarterly system because the amount of time it takes Member Services has become a burden and has taken away from our ability to respond to other requests in a timely manner. In addition to the significant labor, card numbers on paper forms frequently are inaccurate/expire, requiring staff to contact the family. It often requires multiple phone calls or emails to the family to acquire a new card number, and significantly delays the payment process (in some cases by up to 6 months because of poor communication from the family and the challenge of staff having to regularly follow up). Missed payments can accumulate and become a financial burden for the family, and the budgeting/accounting for youth programs becomes inaccurate and confusing. Lastly, with the paper filing system we've had issues with forms not making it to member services, and therefore families never getting charged, and having to pay everything at the end of the club cycle. Having an automated monthly/quarterly payment system could potentially allow for the family to be automatically notified when their cards are declined (and therefore a way for them to update online rather than calling), staff to also be automatically notified when their cards are declined, safer payment information storage, more consistent revenue flow, and reduced staff labor.
