General Feedback
This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any idea and will be notified of its status changes. Your feedback helps us prioritize projects and improvements for our organization.
479 results found
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Add an additional search button to Routes & Places webpage
I am impressed by the many improvements have been made to the Routes & Places webpage over the years!
I am with the Seattle Backpacking Committee, and I am trying to add locations to the database. The first step is to see what locations are already in the database, and this has led me to have some experience with this webpage.
One of the locations I am interested in is Klapatche Park at Mt. Rainier National Park. There is a backpacking location of "Emerald Ridge, Klapatche Park & Gobbler's Knob" in the database, and you can find it if pretty…
1 vote -
let's consider removing Yodelin as a recommended ski tour
hi! This information is 5-10+ years outdated, and I feel it's misleading to many people who are getting in to ski touring or might be unfamiliar with the terrain here since it's the 2nd google search result that comes up when you google 'yodelin'. The area is largely unsuitable for skiing, as it's completely overgrown with slide alder.
from mountaineers: "An excellent area for beginner backcountry skiers or experienced skiers trying to stay out of avalanche terrain on high risk days."
I would recommend removing this statement and/or updating it to reflect the reality, which is that this is best…
1 voteHello Anna -
We have taken this feedback back the to Backcountry Ski committee who are the main users of this route/place. In order for them to continue to use the route for their trips, it must remain categorized as-is, but language will be added to the route calling out that it is better as a late-season location.
Thank you for providing your input to make our route/places up to date!
Devin Lampe
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Filter activities based on single vs. multiple day activities (camping, overnights, etc.)
Today, users have the ability to search courses, seminars, and clinics based on if they are a single day or multiple day experience. The ask is to have a similar filter for activities.
- Submitted for KD
1 voteThis filter is now present on "Find Activities" and all other volunteer activity search pages. It is shown underneath Start/End dates similar to "Find Courses". Find Courses has also been expanded to filter more than just courses, including seminars and clinics.
To see all our tech updates, check out our Technology Changelog!
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Activity Reminder Email
The idea suggested was to create an automated email reminder that would remind the participant of the activity 5 days before it closes - calling out that if they are unable to attend to cancel and why. This will hopefully prompt those who need to cancel to do so in advance and ensure others can register in their place.
1 voteThis has been completed!
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Send a reminder before an activity closes reminding people to cancel in advance
An email reminder should be sent out 5 days before registration closes to help prompt people to cancel in advance if they need to cancel which will give leaders time to prepare and others time to sign up.
1 vote -
Move the "Apply" button ABOVE the "I have filled out the application" checkbox.
This is comparatively minor, but if a course has an application, an "apply" button shows up. The button appears after the text "I have filled out the application and received approval to register". (I am familiar with this for a Course application for Single Pitch; I'm not sure if it's in other places too)
Placing this in front of the checkbox is confusing: the checkbox is typically directly above, and used to trigger the "register" button. I swear I stared at that page for ten minutes searching for an apply button and entirely missed it.
Consider moving "APPLY" above the…
1 voteThis idea is complete! The apply button will now come before the checkbox in the registration box.
To stay up to date on any website changes, feel free to visit https://www.mountaineers.org/blog/technology-changelog.
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"Late Course Roster Change" message being sent for courses that are still open
As of approximately yesterday (October 17) the usual leader notification messages for roster changes now have a subject line of "Late Course Roster Change...", and the message body contains the sentence "This change happened after registration closed." This is presumably a new feature on the website, however the text is being included even for courses that are still open for registration. In other words, all roster changes are being described as "late" even if they are not late.
An example is the Seattle Branch WFA class on Nov 9-10:
Registration for that class is still open for another week,…
1 voteHello David -
Thank you for raising this! I did make a change yesterday to our activity and course roster change emails to leaders/coleaders. This change allowed us to send notifications beyond the primary leader as well as migrate this process to the new automation process within Salesforce. However, it looks like upon review (based on your call-out) that course registration open/close times are not being stored in Salesforce like they are for activities, even though the fields are present. Since the registration closing datetime was null, it was considering the closing datetime as passed. I have altered the process to avoid this for now. I created a new idea that would store the course registration open/close dates in Salesforce so that we could call out 'late' cancellation in the future. You can find it here: https://feedback.mountaineers.org/forums/273688-general-feedback/suggestions/48983225-call-out-when-a-course-roster-change-was-after-reg
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Automated Notification about upcoming reservations
For volunteers that book a space at the Seattle Program Center, it would be helpful to receive several notifications in the weeks/days leading up to their event prompting them to check that all details/times/dates are accurate, or to cancel if the event is no longer happening in order to help decrease overbooking space.
1 voteThis is now live in production! Email reminders will be sent 30 and 7 days in advance of a Seattle Program Center event.
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Change GTM to MapBox
Change the way we have the map set up on the site for GTM to support a new Mapbox approach.
1 vote -
Update climbing route pages to link the current Priority Climbs List
All popular basic climbing route pages include a link for climb leaders to check the dates/branches with booking priority. The PRIORITY CLIMBS LIST that is linked towards the bottom of each of these route pages seems to be hard linked to the 2021 pdf. The current year list is a bit cumbersome to navigate to and it would be amazing if the climb route page simply linked to the current year in a live way that allows each new year to be updated instead of having to change the link on each page each year. Not sure how this works…
1 vote -
Book Purchase - Customize Confirmation Email
Right now, the order confirmation sequence to purchasing books is as follows:
- Customer gets one immediately from Plone/Website/Saleforce that is generic and not book specific.
- Acumen sends an email automatically and sends an update.
- Acumen then sends out an order with the tracking number.
Ideally step #1 could be more specific to books if they purchased a book vs. programs.
1 vote -
CAMP STEVENS TEEN WEEK: THE BEST EXPERIENCE
Going to Mount Stevens was such a fun experience. The activities were fun and kept us all entertained, I ran into a couple old friends and made some new ones, and the lodge was very nice and open. My personal favorite activities were going out in the evening with my friends, or rafting. At first I was nervous for rafting, but it ended up being a fun experience. The food was good, and the room where we slept was as well. I would definitely come back here if I was with the same people I was with originally or was…
1 voteGlad you had a great time! I will make sure to pass this feedback on to our camp staff.
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Make 'alternative place' names visible from Routes (see GH1476?)
The alternative place names that are accessible partway through setting up a trip are of limited usefulness when you cannot view them beforehand. For example - I tried to set up a hike going to West Tiger #2. I couldn't see that there was such a route under the WT 1-2-3; I ended up setting up the trip under WT 3, using the Section Line alternative (at least partly correct). Learning of the existence of the WT#2, I was unable to Edit the trip via the WT 1-2-3 as the alternatives don't appear.
1 voteFrank has confirmed via email that his needs are met. This idea is being marked as complete!
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Donation & membership from IRA
It would be good to have clearly indicated instructions for sending a check for donations and membership. For older members, making a QCD requires a check and cannot be made via credit card.
1 voteThis information lives at the top of our Donate page: https://www.mountaineers.org/donate.
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Confirmation email for rolling enrollment classes is confusing in some cases
Currently when a student registers for a course that has rolling enrollment they receive an automated confirmation that includes the following paragraph:
"This course is a rolling enrollment style course meaning there are multiple sets of lectures and field trips. Please make sure that you are signed up for the specific field trip and lecture dates that are available and/or fit your schedule.You should have received additional activity email confirmations for these specific dates."
This is confusing in cases where 1) the course consists solely of lectures or field trips but not both, or 2) the course consists solely of…
1 voteThanks for confirming! The email template has been updated.
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Change mobile view for books side to show cart instead of donate button and/or login
Currently when you visit a product page on mobile the two primary nav options are "donate" and "log in/join" - both of which don't serve books as well as a cart would. If someone clicks on an ad, is directed to this page, they won't even know they are able to buy the book without scrolling down, and the login portion feels like we are gatekeeping our books.
1 vote -
Update webpage text for how to close an activity
On https://www.mountaineers.org/volunteer/schedule-manage/activities#closing-activities
it states 'When viewing the activity, click on the "Roster" button in the orange admin panel on the left side of the screen. Under "Set Activity Results", you can choose a Trip Result, then click the "Save" button.'
It seems that 'close activity' has been moved out of the Roster section, and into a 'Manage Activity' section on the right hand side of the page. The text should be updated to indicate that.
Thank you!
1 voteThis has been updated. Thank you!
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Senior Membership Notification Email
Members Services receives a lot of inquiries from members about wanting to switch their membership from family or adult to senior, mid-membership cycle. They reach out in response to an email that we send, alerting them (on their birthday) to enroll in our senior membership now that they are 65. Since they pay upfront for the year, it doesn't make sense to retroactively refund each person that turns 65 mid-membership cycle. And if they enroll in the senior membership, they would be paying two separate membership costs for the year. Could we prompt the "senior membership invite" email via their…
1 voteCompleted Sep 2023. We updated the text of the email we send to clarify when the Senior membership may be chosen.
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Add the words " &/or Charts" to wording in "Routes/Places Recommended Maps"
Under Routes/Places tab it states: "Recommended Maps". Since salt water based trips use "Charts" rather than "Maps" I suggest making the statement read "Recommended Maps &/or Charts".
Some activities may use both a land based map and a water based chart so having " &/or" covers activities that only require a map or only require a chart as well as activities that require both a map and a chart.
This is a small issue, and it is certainly not critical however using the correct terminology improves the overall validity and accuracy of the website.
1 voteThis has been completed in production and now states maps and charts under recommended maps.
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Make horizontal scroll bar always visible on large rosters
I've mostly noticed this with events, but Jeff said it is true across all our rosters. It would be great to have the horizontal scroll bar always visible on the screen - for large rosters with more rows and columns than fit on a screen, you have to scroll down to scroll across, then go back up ... at which point you can't see the info in the leftmost column to know what you're looking for. It makes for a very clunky user experience trying to go back and forth between horizontal and vertical scrolling.
1 voteThis idea was included in our Tech 4.5 update that went live this Spring. See roster improvements here: https://www.mountaineers.org/blog/tech-update-4-5-bulk-roster-updates-practice-sessions-site-search-and-more
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