General Feedback

This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any forum idea and will be notified of status changes to that idea. Your feedback helps us prioritize projects and improvements for our organization. We receive lots of great ideas, so please search the forum first before adding a new one. If your idea is not yet in our forum, please post it with a simple title and an explanation of your idea and how it benefits The Mountaineers. If you want to learn more about what has already been developed and what is up next, please visit our Technology Blog. Thank you for your participation!

Please note that all our courses, events, trips, course-related activities, clinics, seminars, and lodge stays have feedback forms so that you give feedback for everything in which you participate. You’ll get an email reminder to do so just after the activity. If your feedback is of urgent nature it may be best to contact the chair of the committee that sponsors that program directly. Not sure who the chair is? Visit our Committee Chair Directory or contact our Member Services Team at info@mountaineers.org.

If there was a safety incident or near miss, you will have the opportunity for submitting an Incident Report after submitting activity feedback. You may also use the Incident Report button on the activity detail page (from your My Activities page) or contact our Safety Committee directly at safety@mountaineers.org.

If you reached this site wanting to report problem behavior or harassment by another member, please submit a Behavioral Complaint Form.


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  1. Apply member discount to course fee if membership is in shopping cart

    It's giving me the non-member price for the course even though I have a membership in my shopping cart.

    1 vote
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    Completed  ·  0 comments  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
  2. Improve the ability to act as family member for activity registration

    It doesn't seem to be working to masquerade as a family member from the My Profile drop down menu.

    1 vote
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    Completed  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  3. Improve Incident Reporting GH824

    Incident reporting appears as just an embedded email link in the trip report
    when a leader closes an activity. Its output are the emails that appear
    from those trip leaders sending the email. That makes it harder for the
    Safety Officer to identify and group them in mail. Basic metadata like
    which branch this pertains to is not appended in the body. That makes it
    hard to determine who is accountable for follow up. It would be really nice
    if we could re-institute a form that writes to the DB and generates an email
    FROM a single incident reporting address…

    1 vote
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    0 comments  ·  Safety  ·  Flag idea as inappropriate…  ·  Admin →
  4. Alerts & Notifications "Leave Blank for All Branches" GH3015

    For the "Branches" field change it so that leaving it blank is the same as having selected all of the branches in the list.

    Change the help text for Branches to: With these branches... (leave blank to choose all branches)

    Change the help text for Activities to: Of these types... (choose at least one to get notifications)

    0 votes
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    0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  5. Add to Check to Feedback Forms for Incident Report Info GH2731/2732

    When checking whether to send an email to the Safety Committee (for all feedback forms) and whether to direct the user to the Incident Report Form (for activity-related feedback forms only) after submitting a Feedback Survey Form, in addition to checking if the answer to "Were there any safety incidents or near-misses on this trip? " is "yes," also check to see if the "Describe the incident or near-miss." response in NOT empty, If either is true send the Safety Committee and email and redirect the user to the Incident Report.

    0 votes
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    0 comments  ·  Safety  ·  Flag idea as inappropriate…  ·  Admin →
  6. Upgrade to latest 4.3.x version of Plone GH2850

    To make sure we have the latest bugfixes, can more easily contribute any fixes of our own back to Plone, and are in the best position to upgrade to Plone 5.

    0 votes
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    0 comments  ·  Infrastructure  ·  Flag idea as inappropriate…  ·  Admin →
  7. Create more robust Offered expiration date/time

    We'd like to be able to send multiple reminders of offered status and can't report or make emails that do that without a hard date/time added to the course participant and activity participant record in Salesforce

    0 votes
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    0 comments  ·  Infrastructure  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    Now we have a single reminder email sent from our system with a “hard” date and time.

  8. Rosters: Registration Date/Time Sort Order GH1183

    When sorting by registration date/time, date sort order is correct but not time within a date.

    0 votes
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    Completed  ·  0 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
  9. Deceased member information ~SFOnly

    What needs to happen to membership accounts when a member passing- including but not limited to unsubscribe from emails, change contact for communication on membership etc.

    Website:

        ○ If part of a family membership, adjust as needed for the survivor(s)
    
    ○ Set membership expiration to the date when marked as deceased
    ○ Unsubscribe from all email newsletters
    ○ Unsubscribe from magazine mailing if not part of a family membership
    ○ Remove from all committees

    Salesforce:

        ○ Set Email Opt Out to True
    

    0 votes
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    1 comment  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  10. Show Guests in Event RSVP Portlet : GH2474

    Right now you can't see your guests in the event register portlet which means its hard to know how to cancel/add until you open.

    0 votes
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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  11. Add ability to adjust map zoom level on location tab GH2513

    Map zoom level is not saved during the editing process for an activity/course/etc. The displayed map defaults to a specific zoom level that centered on the location pin.

    It would be helpful to be able to set the level of zoom without making the user use the +/- button.

    0 votes
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    1 comment  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  12. Improve Roster Functionality: Course Template Rosters

    Add pagination and search/filter features to allow for better handling of these large rosters so they can be a more useful instructor recruitment tool. Being able to filter by curren tmembers, roles, graduation dates before download.

    0 votes
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    Completed  ·  0 comments  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
  13. Fix the mobile My Courses View GH2094

    Right now when you open My Courses & Programs and then open courses that have activities in the future and past it looks a little messy, it'd be better to have them open in a separate modal dialogue

    0 votes
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    Completed  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  14. Improve quantity +/- buttons on shopping cart page GH2124

    Hard to change quantities, buttons too small

    0 votes
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    Completed  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  15. 0 votes
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  16. 0 votes
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    Completed  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  17. Update "send us updates and images" link on routes/places GH2322

    Have the link go to a online form to collect information and updates for the route/place including resources (attachments)

    0 votes
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    0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  18. Add Alternate Title to Text Search for routes/places GH2208

    Routes/places have good alternate titles but they are not always coming up when you search in routes/places unless added to the summary or main content field.

    0 votes
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    0 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
  19. Merge and Retire Routes & Places SD510 & GH2615

    Despite our efforts to merge duplicates before the new website migration and with our new added flexibility for “combo routes,” we need the ability to merge and retire Routes & Places. And be able to do it in a way that does not adversely affect the activities and trip reports to which they are connected and so that our Routes & Places better serve their two primary functions--preventing us from sending two groups to the same place at the same time and being an online guidebook for our members and guests

    0 votes
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    0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    We added retiring Routes & Places, a much smaller improvement development-wise, and no longer need to merge Routes & Places. We need only add some notes to a retired route/place about which one use in its place or if it was retired because we may no longer go there (e.g. trail/road washed out with no plans to repair or rebuild).

  20. Skill Badges as Activity Prerequisites SD313/414

    Some benefits to using skill badges as prerequisites for activities include:
    --Lessening bureaucracy and improving course administration. For example, Basic Climbing Admins would be able to track student progress online, rather than manually in booklets, and it can ensure that Basic Climbing students cannot register for glacier climbs until they've successfully completed glacier skills training.
    --Allowing course leaders to specify leader prerequisites for skills conditioners, allowing people to grow into leadership, broadening the leadership funnel.
    --Encouraging leaders who are reluctant to take students they don’t know on climbs to open them up, because they will be able to see more…

    0 votes
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    Completed  ·  1 comment  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
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