General Feedback

This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any forum idea and will be notified of status changes to that idea. Your feedback helps us prioritize projects and improvements for our organization. We receive lots of great ideas, so please search the forum first before adding a new one. If your idea is not yet in our forum, please post it with a simple title and an explanation of your idea and how it benefits The Mountaineers. If you want to learn more about what has already been developed and what is up next, please visit our Technology Blog. Thank you for your participation!

Please note that all our courses, events, trips and course-related activities have feedback forms so that you give feedback for every activity in which you participate. You’ll get an email reminder to do so just after the activity. If your feedback is of urgent nature it may be best to contact the chair of the committee that sponsors that program directly. Not sure who the chair is? Contact our Member Services Team at info@mountaineers.org.

If there was a safety incident or near miss, you will have the opportunity for submitting an Incident Report after submitting activity feedback. You may also use the Incident Report button on the activity detail page (from your My Activities page) or contact our Safety Committee directly at safety@mountaineers.org.

If you reached this site wanting to report problem behavior by another member or harassment. Please submit a Behavioral Complaint Form.

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  1. On line user account changes

    Hello,
    My credit card changed. I use it for automatic renewal payments. Thee is no clear way for me to update my credit card info via the web site login. Pleae let me know how I can update my credit card info on line.
    Thank You, Gary Zink

    1 vote
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Garrett Arnold responded

    Hi Gary,
    To update your credit card for autorenewal payments you’ll want to log in and go to My Profile and click the Recurring Payments tab on the left hand side.

    Tess

  2. Roster field showing members Branch

    Many trips and outings are joined by members from all Branches. Once a trip is created, and the time comes for communicating final information, a field showing the participant's Branch world be most helpful to assist with arranging carpooling.

    1 vote
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    0 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Garrett Arnold responded

    When we were chatting with many of our leaders and members during the creation of the current carpool system there was a strong consensus that people have the flexibility to share more detailed information about where they are coming from rather than grouping by Branch. We also were not able to share city with the group because of member privacy.

    What we came up with instead is the carpool preference field which has 2 parts. One that allows you to pick Drive, Ride, Drive or Ride, Drive- Full Car, Drive- Have Space.

    And then part two where you can say. I’m coming from Ravenna and prefer to meet at 65th St Park and Ride.

    Anyone signed up for the same trip can then see this detailed information when they go to the roster and click Email Roster.

    Leaders are able to see which city people are coming from and occasionally…

  3. Change "downgrade" language

    I suggest changing your language on membership "downgrades". Rather than say "downgrade", which has negative connotations, why not say "You have chosen to change your membership type". Using the word downgrade makes it sound like the membership type has fewer benefits or less value than another type.

    1 vote
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    Completed  ·  1 comment  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  4. Change Membership to My Membership in My profile GH901

    Some of my volunteers and parents are having trouble changing their membership level on their own because they keep trying to find the "Change my Membership Level" button under the Membership dropdown menu at the top of the page, not the Membership link on the sidebar. It's a small change, but I think if we change the blue sidebar name to "My Membership" people will find this option more easily. - Sarah

    1 vote
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    Completed  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  5. Make land manager title a type-ahead field

    Make the Land Manager field a type ahead field in Routes/places so the proper information can be entered the first time during creation.

    1 vote
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    0 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
  6. Have the route/place default view as if the "map" tab had been clicked

    When pulling up a route/place, there isn't much showing until you click on the "map" blue tab. Why not have that as default?

    1 vote
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    1 comment  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  7. Roster screen: Student status and sorting

    On the roster screens for activities and courses display names in last name, firstname MI format (also when searching to add people). Put a set of checkboxes on the main roster screens to let leaders update status without needing to drill down to the edit screen for eaxch student.

    1 vote
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    0 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
  8. Events calendar: Display pending events to admins

    calendar: Allow admins to see events that are pending. State seems to only show published events. It is very difficult to find an event once it has been submitted for review.

    1 vote
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    1 comment  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
  9. Feedback items should have id numbers

    When a feedback item or idea has been submitted display its id number for reference

    1 vote
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    1 comment  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →

    I just did some investigating and it doesn’t look like there is a way to see those for easy reference but they are listed in the url if you click on the item. ie this idea is in the forum 273688 and has a unique reference number 6803077

  10. Add Review button for Editing

    This is the only web-edit tool I can think of that doesn't have a REVIEW
    option. Unless I'm missing something, I can only SAVE or CANCEL from EDIT
    mode. The requires many edits - and the system has been sluggish this afternoon.
    Please add "REVIEW" to the wish list. :-)

    1 vote
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    0 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Garrett Arnold responded

    Greg,
    The web system we chose for mountaineers.org is a modern content management system which uses the different statuses of private, pending review and published. The private setting is similar to a review button where you can review what you just made but it isn’t available as published material to the public.

    Sites can be sluggish or fast for a wide variety of reasons but please let us know if there is a specific action you are regularly doing on the website that is consistently taking a long time.

    You can learn more about creating blog posts here: https://www.mountaineers.org/volunteers/leader-resources/branch-committee-how-tos#blog

    and managing other content here: https://www.mountaineers.org/volunteers/leader-resources/branch-committee-how-tos#edit101

  11. Increase search functionality for routes-places

    If it is necessary for us to avoid posting multiple routes-places and activities to the same trail, it would be very helpful to have the ability for users to enter a flexible set of 'tags' with the range of place names along the planned route that can be searched for to find other routes-places or activities going to the same place but named something different.

    1 vote
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    3 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Garrett Arnold responded

    Lots of great updates have been made to routes/places which allow greater flexibility have been made.
    Read more here
    http://feedback.mountaineers.org/forums/273688-general-feedback/suggestions/6756014-allow-us-to-list-multiple-routes-places-for-differ

    We are also working with leaders to make sure that everyone understands that search uses the titles and summary statements so making sure that any alternative names for a route/place are in the summary.

    And of course if you see a route/place that needs to have a name changed or added just email info@mountaineers.org

  12. Group instructors/leaders separately on course rosters

    Group leaders and instructors separately from course participants in course rosters

    1 vote
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    Completed  ·  0 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
  13. Merge Duplicate Member Records

    Member Services needs to be able to merge duplicate member records.

    1 vote
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  14. New Email Management system needed

    We need a better email management system so our members can choose which emails they want from us.

    1 vote
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Garrett Arnold responded

    In November we started using Exact Target to manage our newsletters and other organizational wide emails.

  15. Tacoma Program Center Calendar

    We need a program center calendar for Tacoma the way Seattle does.

    1 vote
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    Completed  ·  0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  16. Apply member discount to course fee if membership is in shopping cart

    It's giving me the non-member price for the course even though I have a membership in my shopping cart.

    1 vote
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    Completed  ·  0 comments  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
  17. Improve the ability to act as family member for activity registration

    It doesn't seem to be working to masquerade as a family member from the My Profile drop down menu.

    1 vote
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    Completed  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  18. Improve Incident Reporting GH824

    Incident reporting appears as just an embedded email link in the trip report
    when a leader closes an activity. Its output are the emails that appear
    from those trip leaders sending the email. That makes it harder for the
    Safety Officer to identify and group them in mail. Basic metadata like
    which branch this pertains to is not appended in the body. That makes it
    hard to determine who is accountable for follow up. It would be really nice
    if we could re-institute a form that writes to the DB and generates an email
    FROM a single incident reporting address…

    1 vote
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    0 comments  ·  Safety  ·  Flag idea as inappropriate…  ·  Admin →
  19. Alerts & Notifications "Leave Blank for All Branches" GH3015

    For the "Branches" field change it so that leaving it blank is the same as having selected all of the branches in the list.

    Change the help text for Branches to: With these branches... (leave blank to choose all branches)

    Change the help text for Activities to: Of these types... (choose at least one to get notifications)

    0 votes
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    0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  20. Add to Check to Feedback Forms for Incident Report Info GH2731/2732

    When checking whether to send an email to the Safety Committee (for all feedback forms) and whether to direct the user to the Incident Report Form (for activity-related feedback forms only) after submitting a Feedback Survey Form, in addition to checking if the answer to "Were there any safety incidents or near-misses on this trip? " is "yes," also check to see if the "Describe the incident or near-miss." response in NOT empty, If either is true send the Safety Committee and email and redirect the user to the Incident Report.

    0 votes
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    0 comments  ·  Safety  ·  Flag idea as inappropriate…  ·  Admin →
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