General Feedback

This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any forum idea and will be notified of status changes to that idea. Your feedback helps us prioritize projects and improvements for our organization. We receive lots of great ideas, so please search the forum first before adding a new one. If your idea is not yet in our forum, please post it with a simple title and an explanation of your idea and how it benefits The Mountaineers. If you want to learn more about what has already been developed and what is up next, please visit our Technology Blog. Thank you for your participation!

Please note that all our courses, events, trips, course-related activities, clinics, seminars, and lodge stays have feedback forms so that you give feedback for everything in which you participate. You’ll get an email reminder to do so just after the activity. If your feedback is of urgent nature it may be best to contact the chair of the committee that sponsors that program directly. Not sure who the chair is? Visit our Committee Chair Directory or contact our Member Services Team at info@mountaineers.org.

If there was a safety incident or near miss, you will have the opportunity for submitting an Incident Report after submitting activity feedback. You may also use the Incident Report button on the activity detail page (from your My Activities page) or contact our Safety Committee directly at safety@mountaineers.org.

If you reached this site wanting to report problem behavior or harassment by another member, please submit a Behavioral Complaint Form.


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  1. Improve (Prevent) Header Switching When Viewing Content SD632

    As a site visitor keep the universal header selection and global (section or subsite?) header (The Mountaineers or Mountaineers Books) displayed until I choose to switch so that I do not have a jarring navigation experience while I am browsing the site.

    6 votes
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    1 comment  ·  Infrastructure  ·  Flag idea as inappropriate…  ·  Admin →
  2. Rosters: Registration Date/Time Sort Order GH1183

    When sorting by registration date/time, date sort order is correct but not time within a date.

    0 votes
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    Completed  ·  0 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
  3. Course page not loading with high volume visitation GH2785

    When course participants visit this page at the same time and try and click Manage Registration no one else can visit the course page. Specifically we had about 75 out of the 100 participants were online trying to sign up for their hikes at 9:00AM yesterday. We had 25 hikes that all went "live" for registration at 9:00 (these are our April CHS hikes). The offerings were split evenly -- 12 CHS1 hikes and 13 CHS2 hikes -- and, from what I can see, the participants were attempting to sign up for a real variety, not just 2 or 3…

    2 votes
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    3 comments  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    We’ve optimized the course page and manage course activity registration dialog, and added a sever that we can turn on as needed for times like these when there are many people registering for many course activities.

    Oct 2018

  4. Set Leader/Instructor Badge Expiration to Yesterday GH2745

    When removing a leader and/or instructor from a committee roster, set their leader and/or instructor badge expiration date you yesterday's date.

    6 votes
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    1 comment  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
  5. Prevent Leader/Instructor Badge Assignment GH2740

    When adding a person to a committee roster as a leader and/or an instructor, have two checkboxes--one for leaders and one for instructors--that prevent the leader and/or instructor badge from being assigned.

    10 votes
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    12 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
  6. Clean up the Safety Concern section of the Participant Survey form GH2731

    This request is two part

    1.) Modify the label and description of the Y/N Safety Concern question

    Label: "Were there any safety incidents or other concerns to report?"

    Description: [NO CHANGE]

    2.) Add a text field to the Participant Survey to describe their safety concern.

    Label: "Please describe your concern"

    Description: "Provide a short description of your safety concern"

    Content Type: Text field

    Business Rules: Like #1 above, if content is entered into this text field, send safety report to Safety@mountaineers.org

    User Story: As a trip participant, when I enter a description of my safety concern and click Submit to…

    1 vote
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    5 comments  ·  Safety  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    We added the text field asking for a brief summary.

    Sending this to the Safety Committee for either a “yes” checkbox or “not empty” text field is complete.

    Mar 2018

  7. Enable Safety Officers to View Rosters GH2744

    Enable Safety Officers to access to activity, course and event rosters.

    1 vote
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    Completed  ·  1 comment  ·  Safety  ·  Flag idea as inappropriate…  ·  Admin →
  8. Make it possible to have org wide policies and info pages show higher in search results

    Right now its impossible to search for the carpooling page in the general search because people use the word carpooling in everything. It'd be great to be able to mark certain pages and blogs that have important organization wide information to the top of the search.

    2 votes
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    0 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    The issue here was that the “Page” content type was not indexed for searches. So this is fixed.

  9. Please create two "outdoor leadership" activity types ~SFOnly

    In order to track what the mountaineers does in terms of outdoor leadership, we would like two activity types:

    Leader Development - Leadership Skills
    Leader Development - Technical Skills

    Below is the email thread for background:
    Here’s a really quick stab at some language, for nothing else than to give us something to edit:

    Leadership Skills
    - May or may not be activity-specific.
    - May or may not have a focus on outdoor leadership.

    - Emphasis on facilitation, instruction, and/or group leadership.

    Technical Skills
    - Activity-specific.
    - Skill development in activity that this person leads or aspires to lead. (Not…

    7 votes
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    1 comment  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  10. Functionality for youth in family memberships who age out GH2747/2773

    When a youth who is a Mountaineers member turns 18, they should receive a "happy birthday" email (with the primary account holder copied) saying:
    "Happy birthday! We're so grateful that you and your family have given The Mountaineers a chance to play a role in your formative years. We hope you feel like you're part of the family. We know that your late teens and early 20's are busy years. We hope you can still stay involved, but even if life takes you on new adventures, we want you to know that we still consider you part of our family,…

    1 vote
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    3 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  11. Clarify rolling enrollment confirmation emails ~SFOnly

    Right now the email shows only the start date of the first course lecture/field trip which is confusing. Make it so both start and end dates show AND it states that it is rolling enrollment and the individual course dates will be shown in separate activity email

    1 vote
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    0 comments  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
  12. Add Financial Assistance Link on Course/Activity Layout GH2749

    Should say "Apply for Financial Assistance"
    We'd also like to move the Cancellation and Refund link below Availability so we have text that breaks up the two links.

    https://www.mountaineers.org/membership/financial-assistance

    1 vote
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    Completed  ·  1 comment  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  13. When adding a reservation to SPC calendar, add an "ability to open/close SPC" checkbox GHPR2742

    Facility and Volunteers don't have a clear system for ensuring there is a person on site who can open and close the facility. Under the current system, staff must manually follow-up with each leader or make assumptions about event overlaps and if there is going to be someone that can open/close the facility.

    I'd like to see a required checkbox on the add event page that asks:

    "Will there be someone that is familiar and able to open and close the program center during this event?" If no, or unsure, please contact the facility staff at spc@mountaineers.org"

    We then…

    1 vote
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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  14. Deceased member information ~SFOnly

    What needs to happen to membership accounts when a member passing- including but not limited to unsubscribe from emails, change contact for communication on membership etc.

    Website:

        ○ If part of a family membership, adjust as needed for the survivor(s)
    
    ○ Set membership expiration to the date when marked as deceased
    ○ Unsubscribe from all email newsletters
    ○ Unsubscribe from magazine mailing if not part of a family membership
    ○ Remove from all committees

    Salesforce:

        ○ Set Email Opt Out to True
    

    0 votes
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    1 comment  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  15. Add skiing categories to activity and course faceted search GH2753

    Its hard to find cross country ski courses in our find activity and course searches. Can we add cross country and backcountry ski filters

    6 votes
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    1 comment  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
  16. Improve Activity Edit Form (sea kayak fields plus pace)

    We re-ordered fields to make more sense when listing the activity. Improved and added help text to some of the fields.

    We added three fields for kayakers, maximum wind, maximum waves and maximum current. We also added a free form field for pace of the activity.

    12 votes
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    Completed  ·  2 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  17. Show Guests in Event RSVP Portlet : GH2474

    Right now you can't see your guests in the event register portlet which means its hard to know how to cancel/add until you open.

    0 votes
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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  18. Make Rolling Enrollment Courses Easier to Find in Find Courses Faceted Search GH2826

    Courses like basic snowshoeing which have multiple sessions are falling to the bottom and are harder to find.

    4 votes
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    0 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
  19. Change map when destination is changed GH2018

    When a trip leader changes the destination [route/place] for an existing trip [activity], the map coordinates [GPS Start and End points] don't change. They should probably change to the new destination [route/place].

    [I think we also missed high point when adding and editing an activity. We should add that too when we do this.]

    1 vote
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    0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  20. Fix time entry so that entering 12:00 AM (midnight) works GH2602

    Currently when we enter 12:00 AM in a datetime field, it is converted to 12:00 PM when saved. Note that entering 00:00 AM works, so this is the workaround.

    1 vote
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    1 comment  ·  Infrastructure  ·  Flag idea as inappropriate…  ·  Admin →
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