General Feedback
This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any idea and will be notified of its status changes. Your feedback helps us prioritize projects and improvements for our organization.
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412 results found
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Road and parking conditions at trailhead
This idea is to address via the Mountaineers website a forum or better way of organizing info on trailhead parking, access road conditions, and trail conditions, the concept would be to have an easy convenient way for trip leaders and/or participants (plus any Mountaineers member doing a private trip) to have a central location where they would post information on the status of the trailhead access road, and how much snow or mud there is on the trail, which is always a question mark during the Spring and early Summer.
Currently the only method I am aware of is to…
1 voteCompleted ·
AdminJeff Bowman
(Associate Director of Information Technology, The Mountaineers)
responded
Thanks for sharing your idea. We currently encourage our members to share trip reports after their trips, and they are prompted to report on things like trail and road conditions. All of our routes and places also link to the websites for local land managers, which often have the most updated information on these specific locations. We would love to see more trip reports on our website, and will continue to encourage our members to do so, and we encourage the use of the linked resources already available to assess conditions.
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Pre-populate times on cloned events with those from the event being cloned GH3276
When cloning an event, pre-populate the event times and setup times with the times from the event being cloned. But keep them editable. Normally, a monthly meeting is going to be at the same time. Pre-populating will reduce the chance of entry errors as well. I caught several of my own mistakes.
3 votesCompleted ·AdminJeff Bowman
(Associate Director of Information Technology, The Mountaineers)
responded
Completed Jun 2022. See our Tech Update 4.3 blog post for more info: https://www.mountaineers.org/blog/tech-update-4-3-selling-tickets-to-events.
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Improve MORE+ button
From feedback, it appears that many people fail to notice the "more+" button in activities, especially on cellphones. Because they don't see it, they don't read all the important info in leader's notes. The More+ button should be more prominent...possibly a brighter, solid color button? Better yet, how about all the info about the trip expanded so it's never missed?
1 voteCompleted ·AdminJeff Bowman
(Associate Director of Information Technology, The Mountaineers)
responded
Completed Jun 2022. As part of adding features for our events system, we moved the MORE+ button to the left, so it's easier to see.
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Books & Maps: Add a Revision Date GH3284
For books and maps, add a Revision Date in addition to the Publication Date. This is helpful for book reprint dates where some corrections and revisions may be made. It is especially helpful for maps there generally do not have new editions that get a new ISBN and Publication Date, but are revised and updated every few years.
3 votesCompleted ·AdminJeff Bowman
(Associate Director of Information Technology, The Mountaineers)
responded
Completed Sep 2022. This information was added to the book's "Description" field. Typically you'll see both original and current edition dates there.
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Improve Universal Header Search for Books GH3048
Overall we need to better promote books when using the site search in the universal header when the Books global header is being viewed. Here is some data and an idea. There are more ideas in the comments.
** When author name searched their books appear too far down results **
When an author name is typed into the search bar often their books are found waaaay down the page, as is the case with these results when searching Molly Hashimoto and Heather Anderson:
https://www.mountaineers.org/search#SearchableText=molly+hashimoto
https://www.mountaineers.org/search#SearchableText=heather+anderson (Mud Rocks shows up but Thirst isn't even on the first page of results)
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4 votesThis was completed as part of the website 4.5 upgrade in February 2024. https://www.mountaineers.org/blog/tech-update-4-5-bulk-roster-updates-practice-sessions-site-search-and-more.
Thank you for your patience and feedback.
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Ptarmigan winter observations request
Goat Peak above Mazama had Ptarmigan in the 1980s when I used to lead cross-country helicopter assisted ski tours. The single nature article in the winter issue of the Mountaineer Magazine, which I get online so it's hard to read, requested this feedback. As a retired national park ranger-naturalist and heli-ski guide, of course I appreciate almost any nature content, and encourage more.
1 voteCompleted ·AdminJeff Bowman
(Associate Director of Information Technology, The Mountaineers)
responded
Thank you for your support of the ptarmigan and citizen science efforts. While directly working with scientists is outside of the scope of our mission, we are happy to promote these efforts when possible. For that reason we published the ptarmigan citizen science article in our Winter 2020 issue of Mountaineer. That article was also turned into a blog which now lives on our website: https://www.mountaineers.org/blog/citizen-science-white-tailed-ptarmigan-ghost-birds-of-the-winter-cascades. A link to the blog is cross posted in our Virtual Education Center as well to continue to encourage people to engage: https://www.mountaineers.org/courses/virtual-education-center#conservation-advocacy.
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Goal Oriented Course Sequence Training Plans
Hello Mountaineer Community!
I'm new to the club, so forgive me if this question has either previously been asked or if the answers currently already exist.
Would it be possible to have a recommended course & activity sequence plan that was goal oriented? For example: I would like to climb Mt. Rainier. What courses and activities would be best to position me for such an attempt, and in what sequence?
From what I've seen many of the classes act as stand alone training and education programs with some degree of overlap to ensure critical skill coverage.
Anyway, I just thought…
1 voteCompleted ·AdminJeff Bowman
(Associate Director of Information Technology, The Mountaineers)
responded
Thanks for sharing your idea. The information you’re looking for is offered in various places on our website, mainly within the Course Overview and Activity Overview pages. Specifics can also be found on course pages. If you’ve taken a look around and can’t quite find what you’re looking for, please contact our member services team at info@mountaineers.org.
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Promo Codes: Convert "Specific Product Use" to Multiselect GH3278
Change the "Specific Product Use" field to accept more than a single item (ie, several books).
1 voteCompleted ·AdminJeff Bowman
(Associate Director of Information Technology, The Mountaineers)
responded
Completed Oct 2021.
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Password Change/Reset GH3322
I was trying to change my password and couldn't figure out how despite looking at profile settings and searching for 'change password' on the site. In the end, I emailed info@mountaineers and found out that you have to use the forgotten password flow to do so.
It seems like most sites have a 'change password' feature in the 'profile' section. It would be great to have a way to do so on the site. Alternatively, publishing a page about that might be helpful if people do search for it.1 voteCompleted ·AdminJeff Bowman
(Associate Director of Information Technology, The Mountaineers)
responded
Completed Jan 2020.
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Improve Address Entry & Management GH2975/3062/3146
(1) When a user buys books or merchandise and checks out as a guest, use the shipping address they entered as the billing address on the page where we collect their credit card information. Or maybe it's better if we add a "Billing address is same as shipping address" checkbox above the billing address fields. This seems like the better, more common user experience.
(2) Add shipping address fields to the contact profile and rename "address" fields to billing address. Use the shipping and billing addresses as defaults for purchase for logged in users. Sync the shipping address to Salesforce.
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4 votesThis was completed as part of the website 4.5 upgrade in February 2024. https://www.mountaineers.org/blog/tech-update-4-5-bulk-roster-updates-practice-sessions-site-search-and-more.
Thank you for your patience and feedback.
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In addition to Leave no Trace consider As an Outdoor Ambassador, removing traces left by others
Not unusual to see some trash on the trail or campsite. Be a good steward, pick it up and pack it out. Consider always carrying a trash bag in your pack for this. It often only takes a few seconds to pick it up. Help keep the outdoors pristine! :)
1 voteCompleted ·AdminJeff Bowman
(Associate Director of Information Technology, The Mountaineers)
responded
Thanks for sharing your idea. We agree that people should be good stewards of our natural places. In addition to sharing the principles of Leave No Trace as part of our Outdoor Ambassador program, we also regularly share responsible recreation tips with our community on our website, in our emails, and on social media. Most of our courses teach the “campsite rule”, to leave a place better than you found it, and many of our course students are required to complete eight hours of stewardship credit to graduate. For our latest resource, visit our blog from September 25, 2020, highlighting Leave No Trace tips for new hikers: https://www.mountaineers.org/blog/leave-no-trace-tips-for-new-hikers.
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Only insert new instructors to course roster GH3157
When an instructor signs up for a workshop or field trip then they are automatically added as an "Instructor" at the course level, I believe this is new functionality. However, if that person is already set as a course "Leader" then they are demoted to be a course "Instructor". It seems like the new automatic behavior should only happen if the person is not currently on the course roster.
1 voteCompleted Feb 2020.
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Pre-order/Backorder vs. Shopping Cart Clarification GH3072/3547
As a user, when pre/backordering something show me a notification that this process is separate from my other items (if I have other available items in my cart).
I'd like to see some sort of alert during/before reaching "/delayed-shipping" page that back/pre orders are not processed at the same time as the rest of the items in my cart. Reason being I'd like to avoid confusion during/after user has input all their information.
Ideally, is it possible to...
1) Check if the cart is currently empty (if so, proceed as usual)
2) If cart /= empty, perhaps an in-frame pop-up?…3 votesCompleted ·AdminJeff Bowman
(Associate Director of Information Technology, The Mountaineers)
responded
Completed Oct 2021.
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Trip closure delinquency notice ~SFOnly
Automatically mail out to leaders on a quarterly basis a list of trips that have not yet been closed out, say are one month past.
1 voteCompleted ·AdminJeff Bowman
(Associate Director of Information Technology, The Mountaineers)
responded
Completed Nov 2020. We will send a reminder for each activity that is still open seven days after the activity’s end date. We will send each leader a quarterly reminder to close any activities that are still open and happened in th last 365 days.
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Trip report input improvements
On the trip report page, allow for multiple photo uploads, have the "upload" tab come up by default when clicking to add a photo, keyboard shortcut to add a photo, and tell people upfront to save often, that they can edit after saving (I lost a ton of work).
1 voteCompleted ·AdminJeff Bowman
(Associate Director of Information Technology, The Mountaineers)
responded
Completed May 5, 2020.
This is the date we launched the Plone 5 Update which came with the ability to upload multiple files or images at one time.
We also added this to the help text for Trip Report rich text fields: “You can edit your trip report after saving it, so save your work early and often, especially if you’re writing a lengthy trip report.”
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Pre-order/Backorder Quantity GH3044
As a website visitor pre-ordering or backordering a a book, allow me to enter a quantity that is applied when I click the "pre-order" or "backorder" button, and allow me to change this on the payment page, so that I may pre- or backorder more than one copy of a book at a time.
3 votesCompleted ·AdminJeff Bowman
(Associate Director of Information Technology, The Mountaineers)
responded
Completed Oct 2021
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Pre-order/Backorder User-applied Promo Codes GH3045
As a website visitor pre-ordering or backordering a book, allow me to enter a promo code on the payment page, so that I can receive a discount if one is offered. And display the automatically applied promo code the member discount.
4 votesCompleted ·AdminJeff Bowman
(Associate Director of Information Technology, The Mountaineers)
responded
Completed Oct 2021.
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Catch and Handle API Tax Rate Exceptions GH2919
As a site visitor purchasing books and/or merchandise, show me an error message if the tax API fails so I know how to get my order placed. We think the best is to retry a few times and if that fails use a fallback rate from site settings.
6 votesCompleted ·AdminJeff Bowman
(Associate Director of Information Technology, The Mountaineers)
responded
Completed Jun 2020 by using a fallback tax rate for Tax API errors.
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Leader resources tab
Can we have a leader resource stab which could outline:
Master list of climbs
Field Trip Lottery dates
Shared resources like manuals, application drafts, graduation drafts, etc.
Many more things I'm sure I haven't thought of...1 voteWe already have a “Leader Resources” page with much of the information in this suggestion. Choose “Leader Resources” from the “Volunteer” menu in our website’s header. The URL is https://www.mountaineers.org/volunteer/leader-resources.
If there are resources that aren’t on that page, please send an email to info@mountaineers.org and suggest an addition to that page.
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book recommendations
It would be nice if we could recommend books other than those published by the Mountaineers. For the Naturalists' annual course, they use a book that is better than what the Mountaineers has published. For the Photography Committee, there are really only two instruction books published by the Mountaineers. We should be able to add any book listed on Amazon to better help our students.
1 voteThe recommended and required reading sections of various types of content on our website are specifically for books, maps and merchandise that we can ship from our warehouse.
For other books, etc. information can be added to the rich text sections of the content item. For formatting and more info, please see our Publications Style Guide, https://www.mountaineers.org/volunteer/leader-resources/publications-style-guide#references.
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