General Feedback
This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any idea and will be notified of its status changes. Your feedback helps us prioritize projects and improvements for our organization.
479 results found
-
Add the words " &/or Charts" to wording in "Routes/Places Recommended Maps"
Under Routes/Places tab it states: "Recommended Maps". Since salt water based trips use "Charts" rather than "Maps" I suggest making the statement read "Recommended Maps &/or Charts".
Some activities may use both a land based map and a water based chart so having " &/or" covers activities that only require a map or only require a chart as well as activities that require both a map and a chart.
This is a small issue, and it is certainly not critical however using the correct terminology improves the overall validity and accuracy of the website.
1 voteThis has been completed in production and now states maps and charts under recommended maps.
-
Make horizontal scroll bar always visible on large rosters
I've mostly noticed this with events, but Jeff said it is true across all our rosters. It would be great to have the horizontal scroll bar always visible on the screen - for large rosters with more rows and columns than fit on a screen, you have to scroll down to scroll across, then go back up ... at which point you can't see the info in the leftmost column to know what you're looking for. It makes for a very clunky user experience trying to go back and forth between horizontal and vertical scrolling.
1 voteThis idea was included in our Tech 4.5 update that went live this Spring. See roster improvements here: https://www.mountaineers.org/blog/tech-update-4-5-bulk-roster-updates-practice-sessions-site-search-and-more
-
Change trigger for Event Ticket Notify Me list
Modify the trigger for sending an email to the 'notify me' list for events from 1 ticket available to at least 2 (maybe up to 5). Currently when folks sign up to be notified of tickets, they often go to the event page to find no tickets are available anymore.
1 voteThis idea was completed during our Tech 4.5 Update. To learn more about this update, see his blog: https://www.mountaineers.org/blog/tech-update-4-5-bulk-roster-updates-practice-sessions-site-search-and-more
-
My Activities...More speed, please GH3433
It is taking such a long time now to post and edit activities, load pages, etc. I spend a lot of time waiting after pushing "Save" and "Edit" buttons. Sometimes, the system times out. Other times, it's not clear if pushing the Save and Edit buttons even worked. It is 10-15 seconds here and there, but it adds up when one is doing a lot of editing, posting, roster clean up, etc. Thank you.
35 votesWe just made several changes aimed at improving website speed, particularly for loading the My Activities pages and searches like Find Activities.
For the My Activities, the page header and current/future activities should now load immediately (worst case in a few seconds). “Loading” is displayed while the past activities are being compiled. How long it takes to display them depends on how many there are, but load times should be much faster now.
To view your My Activities page, you might also need to refresh that page. With all the improvements, it’s probably also a good idea to clear your browser’s cache and then reload your My Activities page.
Please add a comment here if you’re having any issues or if the response time is still very slow. And please include the details: (1) a link to the page and (2a) how long it took to load that page (use…
-
“Don’t Forget to Volunteer” Reminder Email ~Salesforce
Please create another auto generated email that is sent to folks after six months from graduation (i.e. have earned a course badge) to remind them to consider volunteering. This draft can be found under the second heading as “Potential ‘don’t forget to volunteer’ reminder email” in the updated draft in https://docs.google.com/document/d/1lrRXmCqTQHNHA0vFPDT_X0F3dF2PeOzpT5gQi8glerA/edit#heading=h.vz61m7xwxy0m.
2 votesWe have added a new email that will be sent to course graduates 6 months after they receive their badge reminding them to volunteer.
-
Equivalency Candidate Badges
Give Committee members the ability to award short-duration badges to Equivalency candidates, to allow candidates to manage their own instructor registrations as part of the requirements for demonstrating equivalency
1 voteOur current system allows Committee Admins to create Equivalency Courses for tracking and graduating Equivalency Candidates. In the Equivalency Course Template, Committee Admins can designate an existing student badge or a course badge as an “Enrolled Badge,” which will be assigned to Equivalency candidates for the duration of their enrollment in the Equivalency Course. This allows them to sign up for trips or instructor opportunities that require that badge so that they can meet their requirements for Equivalency.
-
Update "Congratulations on your new course badge!" Email
Volunteers and I are working on clarifying pathways to volunteering. One of our ideas was to modify the “congrats on your new course badge” email that is sent to course graduates. We were thinking of adding emphasis to instruction and other volunteer leadership resources to create a pipeline from course graduate to volunteer instructor. With the hope that they will consider other volunteer leadership roles in the near future. Wanted to ask you both if it would it be possible to modify the below email that is currently sent out to course graduates to the this updated draft:https://docs.google.com/document/d/1lrRXmCqTQHNHA0vFPDT_X0F3dF2PeOzpT5gQi8glerA/edit.
2 votesCompleted May 2022.
-
Create "Out of Region" Branch Option & Branch Newsletter Opt-ins
(1) We would like to add a “Out of State” or “Out of Region” branch option for folks. The reason is that we have~400-500 folks who do not live within a reasonable driving distance from any of our branches, and it makes sense from a reporting standpoint to have an accurate count for membership association, particularly because historically most of these people have been added to the Seattle branch. The need for this is to get accurate reporting and also because it impacts our communications strategies.
(2) We want to automatically subscribe people to branch newsletters.
(2a) For Seattle branch,…
2 votesThe website changes to support two new branch options has been completed. The two new branches that members can select under their profile are:
- Unaffiliated - Washington
- Unaffiliated - Out-of-State
These branch options will support things like opt ins for branch emails, targeted communications, and more. As a start, our team will review all contacts under 'Unaffiliated' and use address information to sort them into the two new groups.
-
Add "Checkout as Guest" Option for Purchasing Gift Memberships
Currently, there is no option to checkout as a guest when attempting to purchase a gift membership and no error message or prompt to login. The item is removed from cart at checkout screen without explanation.
2 votesIt turns out this has been working. The error report red was either a rare glitch or the result of needing to have cleared an individual's browser cache.
-
Improve Default Shipping Selection on WA web Book Orders GH3613
Make Surepost Default selection on WA web orders (instead of pickup option).
This will make a significant difference in terms of minimizing the folks that leave curbside selected but actually need their stuff shipped. This issue arises multiple times per week and getting them switched back to shipping is a very manual/time consuming process. It would also significantly lessen curbside returns (we are seeing a fair amount of folks that order curbside but never pick up).
4 votesCompleted Feb 2022.
-
Change "mentored leader" to "mentor" in the dropdown choice for activity role.
That way, the mentee can create the listing and be the primary contact. The mentor can then be listed as ... Mentor.
4 votesThis idea has been completed on production. Next, the team will update leader resources to include the new 'Mentor' role on activities and socialize it across branches/committees.
Please note, we did not remove the 'Mentored Leader' role as there are a few committees using it actively today. If those committees switch to using 'Mentor', we can then consider removing this option as a role.
-
Convert Branch Dashboards to Google Data Studio
With some new tools that allow us to automatically update a Google sheet from a Salesforce report and the tools available in Google Data Studio, we can convert the Branch Dashboards we built in Salesforce to Google Data Studio. This makes them easy to share with anyone who needs access without needing costly licenses.
1 voteCompleted Sep 2022.
-
No need for leader phone number in leaders permission email
When someone submits for leader permission, I get an e-mail with information about the requestor and activity -- but curiously it has my own leader information including phone number.
Since I end up just directly replying to those e-mails, which routes to the requestor, I've inadvertently been sending my phone number back to them all. Can the phone number be removed from the requestor form? It doesn't seem necessary
1 voteCompleted Mar 2022.
-
Stop showing activities that occur TODAY in the "My Activities History" section
Right now, any event I am leading today shows up as the first thing in the "My Activities History" section on my profile. However, this is (and always has been) very annoying, because I have to scroll down to find it. Due to recent (and welcome) website optimizations, the history section loads more slowly, so I have to wait for it to load before I can open the activity I'm leading that day in order to print the roster.
The activity I'm leading that day is the activity I'm going to need to access the quickest in order to print…
4 votesThis is now live in production! Activities and events that are still active or happening same-day will now show up under 'My Activities' at the top vs. 'My Activities History'.
Stay up to date on website updates here! https://www.mountaineers.org/blog/technology-changelog
-
Reorganize Youth Programs Menu
Our youth programs have grown significantly since our website was launched in 2014. Consider a user experience design for the the "Youth" menu in the header (the More "hamburger" menu) and the youth pages to help members and guest better navigate and find information about programs for their children and youth groups. Specifically we have youth programs in more locations and have expanded program offerings. We need to be sure the menu and pages cover all of our programs in all of our locations in a way that is easy to navigate and find the information desired.
1 voteCompleted Dec 2021.
-
Magazine
i regularly see members on peaks in the Magazine without naming the peak or the members. My comment is mainly directly at the peak; it would be nice to know where the shot was taken. The current issue is a good case in point. 3 climbers sitting on a rocky top...but no mention of which peak they're sitting on.
Richard Hagen
1 voteThank you for your feedback, and for being a regular reader of Mountaineer magazine. We do our utmost to include location in photo captions, though there are times when we do utilize images with unknown locations or subjects. This occurs most often with images from our photo library, which includes many donated shots from volunteers which may or may not include all of the desired details. However, we’re happy to report that we believe the particular image you’re referring to does indeed have a location in the caption. The image is the cover of our Summer 2021 edition, and the caption can be located on the bottom left of the table of contents (page 2), identifying the summit as the Tooth.
-
Limit adding more than 1 duplicate profile and limiting duplicates overall GH3636
Member services has seen a significant increase in the overall number of duplicates in the past 6-12 months. This has meant there have been a significant increase in login troubles for members, an increase in login-related inquiries. Member services has also been unable to keep up with the constantly growing number of duplicate accounts. Since December 2020, we have seen approximately 3000 duplicate pairs emerge - that's approximately 1000 pairs or 500 duplicated accounts per month.
We believe there are a few things that could be done to reduce the number of duplicates overall.
1. Prevent/block folks from adding more…9 votesCompleted Mar 2022. We added the same duplicate warning for anyone who is checking out as a guest or donating as a guest that we have for joining. If there are items in the person's shopping cart or if they have made selection on the donation form, those selections will be transferred if they log into their account.
-
Allow committee roster sorting for those who are not admins GH3526
Roster sorting was disable in May, 2020. At that time the fix was only partial because sorting was re-enabled only for people with admin access to the roster. Prior to the May, 2020 breakage roster sorting worked for everyone. It would be nice to get that full functionality back again. Not every committee member has admin access yet many have a legitimate need to view the roster in sorted order.
See related feedback item from May 2020 and followup comment from December 2020: https://feedback.mountaineers.org/forums/273688-general-feedback/suggestions/40525171-alphabetical-sort-for-rosters-has-disappeared
1 voteCompleted Mar 2022.
-
Add Filters, Instructor Opt In/Out, and Badges to Committee Rosters
(1) Add filters to top of the page--admins, committee members, position, leaders, instructors, badges and lookup by name.
(2) Add an instructor opt in/out checkbox (see http://feedback.mountaineers.org/forums/273688-general-feedback/suggestions/34126369-volunteer-instructor-recruitment-request-opt-in).
(3) Add four badge columns to the download so you can see course badges, skill badges, leader badges and instructor badges. And maybe a fifth column that shows all other badges.
Notes/observations:
Within Committee rosters, currently you can "Sort" members by group, but not "Filter" them. The "Sort" tool is not very helpful, as many members have multiple roles (Leader, Instructor, Committee member, etc). When I click on "Groups" to sort my…
22 votesAs part of our recent upgrade, 4.5, we added the ability to sort rosters, added additional roster columns, and have the ability to download rosters. https://www.mountaineers.org/blog/tech-update-4-5-bulk-roster-updates-practice-sessions-site-search-and-more
-
Clarify language for profile management when adding family member GH3554
We've received a number of calls lately from folks who have a family membership. They go to add an adult family member, but get stuck when they are required to select whether 'I will manage the account for the youth' or 'the youth will manage their own profile, but I will sign their waiver and manage their account.' It is confusing that they have to choose one of these options when they are not adding a youth family member to their account.
I think changing the language to something like these two options would suffice to reduce confusion:
-This is…6 votesCompleted Nov 2021.
- Don't see your idea?