413 results found

1. Limit adding more than 1 duplicate profile and limiting duplicates overall GH3636

   Member services has seen a significant increase in the overall number of duplicates in the past 6-12 months. This has meant there have been a significant increase in login troubles for members, an increase in login-related inquiries. Member services has also been unable to keep up with the constantly growing number of duplicate accounts. Since December 2020, we have seen approximately 3000 duplicate pairs emerge - that's approximately 1000 pairs or 500 duplicated accounts per month.

   We believe there are a few things that could be done to reduce the number of duplicates overall.
   1. Prevent/block folks from adding more than one duplicate account per day
   2. Prevent/block folks from adding more than one duplicate account ever, not including checkout as guest/donate as guest
   3. For 'checkout as guest' and 'donate as guest', we might want to add a warning message about a potential duplicate, asking folks to login then complete their transaction

   Screenshots attached for the following: I have also noticed that when not logged into the website, if I go to create another account for myself using the same first name, last name, email, and username, it only warns me that the username is already in use, rather than indicating there may be a duplicate account. I also received a popup that said, 'The Mountaineers says 'there has been an error' - but it didn't indicate anything in the popup about there being a potential duplicate, and the popup can be dismissed. It seems to me that there needs to be a direct warning indicating a duplicate account rather than just indicating the username is taken - otherwise someone will just use a different username and create another duplicate. But if I misunderstand something or if there is a feature that I didn't get to trigger, I may be wrong about the duplicate protections on the 'join' page.

   Jeff is right that we shouldn't completely block folks from creating a new account, however right now it seems like there are very few barriers to doing so and very few prompts that a person is even creating a duplicate. A more robust design that makes it harder for folks to make a duplicate account would mean a minimum of approximately 20 hours less work potentially every 3 months (minimum of .75 minutes per merge, 1500 merges = 18.75 hours of work per 3 months). Please let me know if you have any more questions!

   Member services has seen a significant increase in the overall number of duplicates in the past 6-12 months. This has meant there have been a significant increase in login troubles for members, an increase in login-related inquiries. Member services has also been unable to keep up with the constantly growing number of duplicate accounts. Since December 2020, we have seen approximately 3000 duplicate pairs emerge - that's approximately 1000 pairs or 500 duplicated accounts per month.

   We believe there are a few things that could be done to reduce the number of duplicates overall.
   1. Prevent/block folks from adding more… more

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   Completed  ·  AdminJeff Bowman (Associate Director of Information Technology, The Mountaineers) responded

   Completed Mar 2022. We added the same duplicate warning for anyone who is checking out as a guest or donating as a guest that we have for joining. If there are items in the person's shopping cart or if they have made selection on the donation form, those selections will be transferred if they log  into their account.

2. Allow committee roster sorting for those who are not admins GH3526

   Roster sorting was disable in May, 2020. At that time the fix was only partial because sorting was re-enabled only for people with admin access to the roster. Prior to the May, 2020 breakage roster sorting worked for everyone. It would be nice to get that full functionality back again. Not every committee member has admin access yet many have a legitimate need to view the roster in sorted order.

   See related feedback item from May 2020 and followup comment from December 2020: https://feedback.mountaineers.org/forums/273688-general-feedback/suggestions/40525171-alphabetical-sort-for-rosters-has-disappeared

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   Completed  ·  AdminJeff Bowman (Associate Director of Information Technology, The Mountaineers) responded

   Completed Mar 2022.

3. Add Filters, Instructor Opt In/Out, and Badges to Committee Rosters

   (1) Add filters to top of the page--admins, committee members, position, leaders, instructors, badges and lookup by name.

   (2) Add an instructor opt in/out checkbox (see http://feedback.mountaineers.org/forums/273688-general-feedback/suggestions/34126369-volunteer-instructor-recruitment-request-opt-in).

   (3) Add four badge columns to the download so you can see course badges, skill badges, leader badges and instructor badges. And maybe a fifth column that shows all other badges.

   Notes/observations:

   Within Committee rosters, currently you can "Sort" members by group, but not "Filter" them. The "Sort" tool is not very helpful, as many members have multiple roles (Leader, Instructor, Committee member, etc). When I click on "Groups" to sort my committee's roster, it sorts them as follows:
   1. Members who are Admins, Instructors, and Committee members
   2. Members who are Admins, Instructors, and Leaders
   3. Members who are Admins, Instructors, Leaders and Committee members
   4. Members who are Instructors only
   5. Members who are Instructors and Committee members
   6. Members who are Instructors and Leaders
   7. Members who are Instructors, Leaders and Committee members
   8. Members who are Leaders only.
   It's a major nuisance when trying to compile a list of just the Instructors, or Leaders.
   If there was a "Filter" tool available that could display only members who are Leaders, it would be much more user-friendly.
   The "Filter" function was available back in Website version 1.0 - can we bring it back?

   (1) Add filters to top of the page--admins, committee members, position, leaders, instructors, badges and lookup by name.

   (2) Add an instructor opt in/out checkbox (see http://feedback.mountaineers.org/forums/273688-general-feedback/suggestions/34126369-volunteer-instructor-recruitment-request-opt-in).

   (3) Add four badge columns to the download so you can see course badges, skill badges, leader badges and instructor badges. And maybe a fifth column that shows all other badges.

   Notes/observations:

   Within Committee rosters, currently you can "Sort" members by group, but not "Filter" them. The "Sort" tool is not very helpful, as many members have multiple roles (Leader, Instructor, Committee member, etc). When I click on "Groups" to sort my… more

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   Completed  ·  AdminKristina Ciari Tursi (Admin, The Mountaineers) responded

   As part of our recent upgrade, 4.5, we added the ability to sort rosters, added additional roster columns, and have the ability to download rosters. https://www.mountaineers.org/blog/tech-update-4-5-bulk-roster-updates-practice-sessions-site-search-and-more 

4. Clarify language for profile management when adding family member GH3554

   We've received a number of calls lately from folks who have a family membership. They go to add an adult family member, but get stuck when they are required to select whether 'I will manage the account for the youth' or 'the youth will manage their own profile, but I will sign their waiver and manage their account.' It is confusing that they have to choose one of these options when they are not adding a youth family member to their account.

   I think changing the language to something like these two options would suffice to reduce confusion:
   -This is a youth family member and I will manage their account.
   -The adult or youth will manage their own profile. If it is a youth family member, I will sign their waiver and oversee their account.

   Here is a screenshot of that Jeff created pointing out the field that should be changed:

   We've received a number of calls lately from folks who have a family membership. They go to add an adult family member, but get stuck when they are required to select whether 'I will manage the account for the youth' or 'the youth will manage their own profile, but I will sign their waiver and manage their account.' It is confusing that they have to choose one of these options when they are not adding a youth family member to their account.

   I think changing the language to something like these two options would suffice to reduce confusion:
   -This is… more

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   Completed  ·  AdminJeff Bowman (Associate Director of Information Technology, The Mountaineers) responded

   Completed Nov 2021.

5. Allow Committee Admins to see all activities posted under its purview

   As the chair of the scrambling committee and the course lead for scramble course, it is surprisingly difficult to know what activities are posted on behalf of my committee.

   I can use the search Activities page to look for "Scrambling" activities for "Foothills" but there are other things we do on behalf of the committee that aren't scrambles and there's no easy way I know of to see those and access them.

   A concrete example: I can only easily get to the rosters for the field trips I personally am on the roster for. If I have a leader leading another field trip, even as the course lead I have no way to get to that unless I go to that leader's profile and access it from their page, because a historical activity disappears from the course listing. It's not practical to add myself to every Foothills Scrambling Committee activity.

   It would be great if there was a place for committee admins to see all upcoming and historical activities posted for their committee. Since that could be a whole lot for some committees, it would probably need to be filterable to some date range.

   Another way I would use this is to review closed out activities for updating our recognition tracking. Currently, we have to rely on a big Excel data dump from the club at the end of the fiscal year. This makes it difficult to go back and reason about things that happened almost a year ago. Who was that mentored leader again? I'd much rather process that info in smaller batches, and something like this would let me do that.

   As the chair of the scrambling committee and the course lead for scramble course, it is surprisingly difficult to know what activities are posted on behalf of my committee.

   I can use the search Activities page to look for "Scrambling" activities for "Foothills" but there are other things we do on behalf of the committee that aren't scrambles and there's no easy way I know of to see those and access them.

   A concrete example: I can only easily get to the rosters for the field trips I personally am on the roster for. If I have a leader leading… more

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   Completed  ·  AdminJeff Bowman (Associate Director of Information Technology, The Mountaineers) responded

   We have the ability to provide reports to committee on demand from our Salesforce database, a CRM (Customer Relationship Management) platform. It has a much better and more flexible data reporting engine than our website which is a CMS (Content Management system).

   We also have the ability to connect a Salesforce report to a Google sheet and share that with any of our volunteer administrators. These Google sheets may be refreshed periodically (daily, weekly, monthly) so they can be as up-to-date as needed.

   If you need a one-time report or periodically updated report for your committee or branch, please send an email to our Member Services Team, info@mountaineers.org.

6. Make Date/Time Calendar widget a consistent format GH3662

   Across the site I have discovered that the date/time calendar widget is not in the same format (some have Saturday/Sunday at the beginning/end of the week; others have Sat/Sun at the end of the week). In general this is fine, but when you're adding LOTS of activities for entire program year it's significantly more time consuming because you have to pay closer attention to which day you are clicking. And, there's a higher likelihood of choosing the wrong date because visually it is in a different location on each calendar widget. It would be preferred if all calendar widgets had Sunday at the beginning of the week and Saturday at the end, but consistency is the most important.

   Across the site I have discovered that the date/time calendar widget is not in the same format (some have Saturday/Sunday at the beginning/end of the week; others have Sat/Sun at the end of the week). In general this is fine, but when you're adding LOTS of activities for entire program year it's significantly more time consuming because you have to pay closer attention to which day you are clicking. And, there's a higher likelihood of choosing the wrong date because visually it is in a different location on each calendar widget. It would be preferred if all calendar widgets had… more

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   4 comments  ·  Infrastructure  ·  Delete…  ·  Admin →
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   Completed  ·  AdminKristina Ciari Tursi (Admin, The Mountaineers) responded

   This was completed as part of the website 4.5 upgrade in February 2024. https://www.mountaineers.org/blog/tech-update-4-5-bulk-roster-updates-practice-sessions-site-search-and-more.

   
   

   Thank you for your patience and feedback.

7. Improve Route/Place Summary (aka Search Results) View GH3574

   Given that our Routes & Places have grown to support a wider set of options and variations, and that they support both land and marine activities, it would be better to display the entire summary and remove the detailed info at right column in the summary (aka search results) view of a route/place. See the attached mock-up.

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8. Filters at top of site search results do not work as expected GH3660

   Enter text in site search bar in the header and hit enter. Results are shown with four buttons at top (Find Books, Find Events, Find Courses, Find Activities). Hit "Find Books" and the results are refreshed and show me things not related to what I searched for (not sticky to the search term I entered). Expected result is the search term result list is filtered to just books. See screenshots.

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   4 comments  ·  Books  ·  Delete…  ·  Admin →
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   Completed  ·  AdminKristina Ciari Tursi (Admin, The Mountaineers) responded

   Improvements were made for Books search as part of website launch 4.5 in February. https://www.mountaineers.org/blog/tech-update-4-5-bulk-roster-updates-practice-sessions-site-search-and-more

   
   

   Thank you for your patience and feedback.

9. Trigger a notification for Senior Rate Eligibility when Members turn 65 ~Salesforce

   Many members appreciate the convenience of the auto renewal feature for membership dues but for members who begin their enrollment at the Adult rate and turn 65 before card expiry, this may result in several years of paying at a higher rate than necessary. Including a notification on their 65th birthday, similar to the one sent out when members turn 18, will allow these members to make a fully informed decision about their options.

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   Completed  ·  AdminJeff Bowman (Associate Director of Information Technology, The Mountaineers) responded

   Completed Apr 2022.

10. Allow Participants to be Bulk Assigned Volunteer Hours GH3364

    Our requirement for the Stewardship Credit badge is 8 hours of stewardship-related work which can be obtained many ways. We have many stewardship activities, but some of them only require 2-4 hours of work. To make this easier to track, we'd like to be able to bulk assign volunteer hours to participants in these cases

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    Completed  ·  AdminJeff Bowman (Associate Director of Information Technology, The Mountaineers) responded

    This is complete. Look for the "Check this box to assign volunteer hours to participants too" checkbox when closing an activity.

    
    

    We're working on how to integrate this this the Stewardship badge soon (seehttps://feedback.mountaineers.org/forums/273688-general-feedback/suggestions/41870725-assign-the-stewardship-credit-badge-based-on-stewa).

11. Magnuson South Wall Climbing Reservations

    This page has confused me a few times. The Seattle Park Department does not manage reservations. It would be nice to have updated information about the south wall here.

    Open public use?
    Any reservation system?
    Bolted?
    Check for exclusive reservations, where?

    https://www.mountaineers.org/locations-lodges/seattle-program-center/events/magnuson-reservation

    Thanks!

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12. Add MountainQueers to Search

    Add MountainQueers as affinity group to green search bar, similar to how we have "Singles", "Families", etc. If possible make this an easier area to update for the future as we look to expand our affinity groups.

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    1 comment  ·  Search  ·  Delete…  ·  Admin →
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    Completed  ·  AdminJeff Bowman (Associate Director of Information Technology, The Mountaineers) responded

    Completed Nov 2022. We update the field's title, help text, and list of choices on the edit form.

13. Automate Seattle PC Lobby TV Display

    Set up a way to automatically display information on the Seattle Program Center lobby television/monitor based on event data from Salesforce, a per-designed template, and a set of chosen images.

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    Completed  ·  AdminJeff Bowman (Associate Director of Information Technology, The Mountaineers) responded

    Completed Aug 2021.

14. First Nation Land Acknowledgment

    I recommend placing a First Nation Land Acknowledgment statement on the bottom of The Mountaineers webpages. As an organization, we should recognize the ancestors and current stewards of the lands we live, work, and recreate on. A great example of this is already on the Braided River website/webpages. https://www.braidedriver.org.

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    Completed  ·  AdminJeff Bowman (Associate Director of Information Technology, The Mountaineers) responded

    Completed Sep 2022. Add page in our About menu and have a blog post series planned.

15. Searchable committee minutes

    We hold meetings, take minutes, and archive them. The ability to search past minutes will be very useful. In fact, I think that searching for when the committee discussed some topic - and what was decided - will be the most common way that I reference our meeting minutes.

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    Completed  ·  AdminJeff Bowman (Associate Director of Information Technology, The Mountaineers) responded

    The text files in all PDF files on our website are indexed and we can add a search portlet to any area of our website. If you have a committee or folder or anywhere else on our website within where this would be beneficial, please send an email to info@mountaineers.org.

    Here are two examples of the search portlet in use:

    Blog: https://www.mountaineers.org/blog

    The Mountaineer Annuals: https://www.mountaineers.org/about/history/the-mountaineer-annuals

16. Route/Place Missing Photo Finder

    Develop a way to find Routes & Places that are missing a photo so that anyone may find a route/place where we need a photo to make our website more content rich.

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17. Registration Portlet Checkbox Update for Adult Courses GH2751

    For an adult registering for an adult course (i.e. one that's NOT a Youth Program), display this text The leader of this course has explicitly given me permission to register and I understand I may be permanently deleted from the roster if I sign up without that permission. I further verify that I have the skill requirements necessary to safely participate. {Request Leader's Permission} if no application form URL is specified and the person registering is not a youth.

    For a youth registering for an adult course (i.e. one that's NOT a Youth Program"), display a checkbox with this text I have verified that a Qualified Youth Leader will be present for this all course activities. The youth registrant meets the age and skill requirements and has permission to participate in this course. {Request Leader's Permission} for all youth. (Note that this is in addition to a required application form if an application for URL is specified).

    For an adult registering for an adult course (i.e. one that's NOT a Youth Program), display this text The leader of this course has explicitly given me permission to register and I understand I may be permanently deleted from the roster if I sign up without that permission. I further verify that I have the skill requirements necessary to safely participate. {Request Leader's Permission} if no application form URL is specified and the person registering is not a youth.

    For a youth registering for an adult course (i.e. one that's NOT a Youth Program"), display a checkbox with this text … more

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    Completed  ·  AdminJeff Bowman (Associate Director of Information Technology, The Mountaineers) responded

    Completed Feb 2023.

18. Alphabetical sort for rosters has disappeared

    Before the May plone update committee, course and activity rosters could be sorted by name which was very helpful when comparing rosters and trying to find peoples names to manage rosters. Right now when you have a roster for over 12 people it becomes more difficult to manage rosters. Hopefully since we used to have this functionality it can be fixed soon.

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    Completed  ·  AdminJeff Bowman (Associate Director of Information Technology, The Mountaineers) responded

    Completed May 2020.

19. Bulk add participants to rosters

    It would be great to be able to add multiple people to a roster at one time instead of having to do a multi-step process for each person. This would be especially helpful for committees and youth programs who have recurring events with the same people. It would allow committees to easily add and then bulk update volunteers hours tracking.

    Please see the attached image for an example.

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    Completed  ·  AdminKristina Ciari Tursi (Admin, The Mountaineers) responded

    Completed as part of February launch of website upgrade 4.5: https://www.mountaineers.org/blog/tech-update-4-5-bulk-roster-updates-practice-sessions-site-search-and-more 

20. Add "Online Classroom" and "Hybrid" as filter options for courses.

    In this time of Covid19, make it easier for users to sort/filter by distance learning options.

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    0 comments  ·  Courses, Clinics & Seminars  ·  Delete…  ·  Admin →
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    Completed  ·  AdminJeff Bowman (Associate Director of Information Technology, The Mountaineers) responded

    Thanks for this idea. You can already find all of our online and hybrid courses by searching for “virtual” on our https://www.mountaineers.org/courses/courses-clinics-seminars#c9=&b_start=0. This was not obvious, and we’ve updated the header text on this page to let folks know it’s possible.