95 results found

1. Align Badge Graphics

   As a UX design choice the badges currently sit above the bottom-aligned text of the badge description on User Profiles. This results in a disjointed misalignment of the badge graphic, which is very noticeable when there are more than a few grouped together, and appears distracting and unprofessional.

   Option 1: align them by the top of the graphic border, as the size is standardized. This benefits readability by coincidentally aligning the top of the title text as well.

   Option 2: place the aligned text at the top of the badge instead and keep the current alignment with text.

   Option 2 is likely less optimal as it changes the badge formatting.

   As a UX design choice the badges currently sit above the bottom-aligned text of the badge description on User Profiles. This results in a disjointed misalignment of the badge graphic, which is very noticeable when there are more than a few grouped together, and appears distracting and unprofessional.

   Option 1: align them by the top of the graphic border, as the size is standardized. This benefits readability by coincidentally aligning the top of the title text as well.

   Option 2: place the aligned text at the top of the badge instead and keep the current alignment with text.

   Option 2… more

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   7 votes

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   5 comments  ·  Members  ·  Delete…  ·  Admin →
   Completed  ·  AdminDevin Lampe (Technical Experience Manager, The Mountaineers) responded

   This idea is complete! The badges are now aligned starting at the top within a person's profile.

   
   

   To stay up to date on any website changes, feel free to visit https://www.mountaineers.org/blog/technology-changelog.

2. Senior Membership Notification Email

   Members Services receives a lot of inquiries from members about wanting to switch their membership from family or adult to senior, mid-membership cycle. They reach out in response to an email that we send, alerting them (on their birthday) to enroll in our senior membership now that they are 65. Since they pay upfront for the year, it doesn't make sense to retroactively refund each person that turns 65 mid-membership cycle. And if they enroll in the senior membership, they would be paying two separate membership costs for the year. Could we prompt the "senior membership invite" email via their profile on the renewal date of the membership instead of on their birthday?

   Members Services receives a lot of inquiries from members about wanting to switch their membership from family or adult to senior, mid-membership cycle. They reach out in response to an email that we send, alerting them (on their birthday) to enroll in our senior membership now that they are 65. Since they pay upfront for the year, it doesn't make sense to retroactively refund each person that turns 65 mid-membership cycle. And if they enroll in the senior membership, they would be paying two separate membership costs for the year. Could we prompt the "senior membership invite" email via their… more

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   Completed  ·  Jeff Bowman responded

   Completed Sep 2023. We updated the text of the email we send to clarify when the Senior membership may be chosen.

3. Clarify that "Add 3% to cover credit card fees" is only for donations

   Consider adding some clarifying language or different shading to the script for the '3% for credit card fees' check box. Although it is clearly displayed in the donations section, folks often want to cover the fees regardless of it's for a donation or a course/activity/program fee, and it can be confusing when the cart total does not change. I suggest updating the below language to "Add 3% to over credit card fees (for donations only)."

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   Completed  ·  AdminDevin Lampe (Technical Experience Manager, The Mountaineers) responded

   This has been completed in production and now clarifies that the 3% added only covers credit card fees associated with a donation.

4. Create "Out of Region" Branch Option & Branch Newsletter Opt-ins

   (1) We would like to add a “Out of State” or “Out of Region” branch option for folks. The reason is that we have~400-500 folks who do not live within a reasonable driving distance from any of our branches, and it makes sense from a reporting standpoint to have an accurate count for membership association, particularly because historically most of these people have been added to the Seattle branch. The need for this is to get accurate reporting and also because it impacts our communications strategies.

   (2) We want to automatically subscribe people to branch newsletters.

   (2a) For Seattle branch, I’d love for you to determine, based on adding a new Out of State branch option, if we want to automatically opt people in to receive the branch newsletter when they select Seattle as their branch affiliation. We want to add a Seattle Branch List to reduce the confusion when we send out events just happening in Seattle, because right now we pull from a number of different (and old) reports for email sends, and we are getting a reasonable amount of complaints about that.

   (2b) For all other branches, automatically have the branch opt-in checked based on their branch selection. We want to keep a list going for all branches, even though we don’t currently send the list for Bellingham.

   (2c) We want to manually opt people in to all of the branch newsletters now, and then potentially revisit Seattle monthly/quarterly/as-needed.

   (1) We would like to add a “Out of State” or “Out of Region” branch option for folks. The reason is that we have~400-500 folks who do not live within a reasonable driving distance from any of our branches, and it makes sense from a reporting standpoint to have an accurate count for membership association, particularly because historically most of these people have been added to the Seattle branch. The need for this is to get accurate reporting and also because it impacts our communications strategies.

   (2) We want to automatically subscribe people to branch newsletters.

   (2a) For Seattle branch,… more

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   Completed  ·  AdminDevin Lampe (Technical Experience Manager, The Mountaineers) responded

   The website changes to support two new branch options has been completed. The two new branches that members can select under their profile are:

   • Unaffiliated - Washington
   • Unaffiliated - Out-of-State

   These branch options will support things like opt ins for branch emails, targeted communications, and more. As a start, our team will review all contacts under 'Unaffiliated' and use address information to sort them into the two new groups.

5. Add "Checkout as Guest" Option for Purchasing Gift Memberships

   Currently, there is no option to checkout as a guest when attempting to purchase a gift membership and no error message or prompt to login. The item is removed from cart at checkout screen without explanation.

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   Completed  ·  Jeff Bowman responded

   It turns out this has been working. The error report red was either a rare glitch or the result of needing to have cleared an individual's browser cache.

6. Limit adding more than 1 duplicate profile and limiting duplicates overall GH3636

   Member services has seen a significant increase in the overall number of duplicates in the past 6-12 months. This has meant there have been a significant increase in login troubles for members, an increase in login-related inquiries. Member services has also been unable to keep up with the constantly growing number of duplicate accounts. Since December 2020, we have seen approximately 3000 duplicate pairs emerge - that's approximately 1000 pairs or 500 duplicated accounts per month.

   We believe there are a few things that could be done to reduce the number of duplicates overall.
   1. Prevent/block folks from adding more than one duplicate account per day
   2. Prevent/block folks from adding more than one duplicate account ever, not including checkout as guest/donate as guest
   3. For 'checkout as guest' and 'donate as guest', we might want to add a warning message about a potential duplicate, asking folks to login then complete their transaction

   Screenshots attached for the following: I have also noticed that when not logged into the website, if I go to create another account for myself using the same first name, last name, email, and username, it only warns me that the username is already in use, rather than indicating there may be a duplicate account. I also received a popup that said, 'The Mountaineers says 'there has been an error' - but it didn't indicate anything in the popup about there being a potential duplicate, and the popup can be dismissed. It seems to me that there needs to be a direct warning indicating a duplicate account rather than just indicating the username is taken - otherwise someone will just use a different username and create another duplicate. But if I misunderstand something or if there is a feature that I didn't get to trigger, I may be wrong about the duplicate protections on the 'join' page.

   Jeff is right that we shouldn't completely block folks from creating a new account, however right now it seems like there are very few barriers to doing so and very few prompts that a person is even creating a duplicate. A more robust design that makes it harder for folks to make a duplicate account would mean a minimum of approximately 20 hours less work potentially every 3 months (minimum of .75 minutes per merge, 1500 merges = 18.75 hours of work per 3 months). Please let me know if you have any more questions!

   Member services has seen a significant increase in the overall number of duplicates in the past 6-12 months. This has meant there have been a significant increase in login troubles for members, an increase in login-related inquiries. Member services has also been unable to keep up with the constantly growing number of duplicate accounts. Since December 2020, we have seen approximately 3000 duplicate pairs emerge - that's approximately 1000 pairs or 500 duplicated accounts per month.

   We believe there are a few things that could be done to reduce the number of duplicates overall.
   1. Prevent/block folks from adding more… more

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   Completed  ·  Jeff Bowman responded

   Completed Mar 2022. We added the same duplicate warning for anyone who is checking out as a guest or donating as a guest that we have for joining. If there are items in the person's shopping cart or if they have made selection on the donation form, those selections will be transferred if they log  into their account.

7. Clarify language for profile management when adding family member GH3554

   We've received a number of calls lately from folks who have a family membership. They go to add an adult family member, but get stuck when they are required to select whether 'I will manage the account for the youth' or 'the youth will manage their own profile, but I will sign their waiver and manage their account.' It is confusing that they have to choose one of these options when they are not adding a youth family member to their account.

   I think changing the language to something like these two options would suffice to reduce confusion:
   -This is a youth family member and I will manage their account.
   -The adult or youth will manage their own profile. If it is a youth family member, I will sign their waiver and oversee their account.

   Here is a screenshot of that Jeff created pointing out the field that should be changed:

   We've received a number of calls lately from folks who have a family membership. They go to add an adult family member, but get stuck when they are required to select whether 'I will manage the account for the youth' or 'the youth will manage their own profile, but I will sign their waiver and manage their account.' It is confusing that they have to choose one of these options when they are not adding a youth family member to their account.

   I think changing the language to something like these two options would suffice to reduce confusion:
   -This is… more

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   6 votes

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   Completed  ·  Jeff Bowman responded

   Completed Nov 2021.

8. Trigger a notification for Senior Rate Eligibility when Members turn 65 ~Salesforce

   Many members appreciate the convenience of the auto renewal feature for membership dues but for members who begin their enrollment at the Adult rate and turn 65 before card expiry, this may result in several years of paying at a higher rate than necessary. Including a notification on their 65th birthday, similar to the one sent out when members turn 18, will allow these members to make a fully informed decision about their options.

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   Completed  ·  Jeff Bowman responded

   Completed Apr 2022.

9. Develop Support for Non-English Script

   Currently our website rosters and the mailings we send do not support non-English scripts. Our members would like for their names, written in their native languages, to display correctly.

   More information from Super Volunteer Ananth Maniam:

   When participants Sign up for my trip and on mailers sent to my home and when leaders email back to me. My contact name comes like below
   Ananth Maniam (??????? ??????)

   This is because the (?????? ?????) are supposed to be my native script
   Ananth Maniam (ஆனந்த் மணியம்)

   This feature sometime works when I print roster - It works, it doesn't work when participants get their registration emails for trips - or when the Mountaineers mail something to me and the envelope has (??????? ??????)

   Is this something you can take it up as a feature request. As I've been working with a lot of my Non-English friends to be proud of their language and have it in the Mountaineers website as well - as a part of the Inclusivity work in the Mountaineers and overall

   Currently our website rosters and the mailings we send do not support non-English scripts. Our members would like for their names, written in their native languages, to display correctly.

   More information from Super Volunteer Ananth Maniam:

   When participants Sign up for my trip and on mailers sent to my home and when leaders email back to me. My contact name comes like below
   Ananth Maniam (??????? ??????)

   This is because the (?????? ?????) are supposed to be my native script
   Ananth Maniam (ஆனந்த் மணியம்)

   This feature sometime works when I print roster - It works, it doesn't work when participants… more

   11 votes

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   Completed  ·  AdminDevin Lampe (Technical Experience Manager, The Mountaineers) responded

   Hello All -

   We’ve now completed the final steps to either include non-English script where we have control, or to request our external vendors make adjustments on their end. There are a few areas, like direct mail, where our vendors currently do not support non-English script. However, we have formally submitted this as a client request for them to consider adding as a feature in the future.

10. Multiple Blog Authors

    Allowing for multiple blog authors would be a great way to recognize all volunteers who contribute to a piece.

    4 votes

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    Completed  ·  AdminDevin Lampe (Technical Experience Manager, The Mountaineers) responded

    This idea is now live in production, allowing multiple blog authors to be showcased and receive credit for their contributions.

    
    

    See more updates here: https://www.mountaineers.org/blog/technology-changelog

11. Password Change/Reset GH3322

    I was trying to change my password and couldn't figure out how despite looking at profile settings and searching for 'change password' on the site. In the end, I emailed info@mountaineers and found out that you have to use the forgotten password flow to do so.
    It seems like most sites have a 'change password' feature in the 'profile' section. It would be great to have a way to do so on the site. Alternatively, publishing a page about that might be helpful if people do search for it.

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    Completed  ·  Jeff Bowman responded

    Completed Jan 2020.

12. Trip report input improvements

    On the trip report page, allow for multiple photo uploads, have the "upload" tab come up by default when clicking to add a photo, keyboard shortcut to add a photo, and tell people upfront to save often, that they can edit after saving (I lost a ton of work).

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    Completed  ·  Jeff Bowman responded

    Completed May 5, 2020.

    This is the date we launched the Plone 5 Update which came with the ability to upload multiple files or images at one time.

    We also added this to the help text for Trip Report rich text fields: “You can edit your trip report after saving it, so save your work early and often, especially if you’re writing a lengthy trip report.”

13. Automate updating profile URL when a member changes their name

    Automatically update profile url when a member changes their name in the system to avoid negatively impacting people (one example of a demographic that could be negatively impacted is trans folks). Right now, if a member updates their name in the system, it updates everything except URL generation automatically. The user then has to personally email someone to manually update it. It would be good if this process was automated to decrease the need for this extra step.

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    Completed  ·  AdminDevin Lampe (Technical Experience Manager, The Mountaineers) responded

    The solution mentioned previously is now live on the website! It is now clear to members on how to request a URL change for their profile.

    
    

    Stay up to date on website changes here! https://www.mountaineers.org/blog/technology-changelog

14. Add Pronoun Field to Profiles - Part 1 GH3031

    We not only want people to be comfortable being themselves, but also to be celebrated for their identities and what makes them unique. In addition, we try to build a culture where we don’t make assumptions or pass judgment on each other. So if a person chooses to tell you their pronouns (in their profile or otherwise), they are simply letting you know how you can refer to them, without you having to make any assumptions.

    Part 1 - Add pronoun field to profile edit form and profile display.

    Part 2 - Add pronoun field to roster displays and downloads.

    12 votes

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    Completed  ·  Jeff Bowman responded

    Pat 1 was completed in Dec 2019.

    See http://feedback.mountaineers.org/forums/273688-general-feedback/suggestions/41632774-add-pronoun-field-to-rosters-part-2-gh2887 for Part 2. Vote for or subscribe to the “Part 2” idea to receive status updates.

15. Only Count Trip, Clinic/Seminar Activities for Guest activity limit GH2769

    We'd like new guest members to be able to sign up for courses that have two activities associated with them and be able to join for two regular hikes and right now the course related activities count towards your "guest count"

    5 votes

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    Completed  ·  Jeff Bowman responded

    Completed Jun 2021.

16. Redesign Website Header and Sitemap, and Integrate mountaineersbooks.org with mountaineers.org SD579

    Redesign our website header so it is better for mid-size mobile devices and re-organize our site map so that it better includes features we've added since launch (e.g. selling books, find volunteers, lodges), etc. This will involve UX design and some graphic design work.

    Add "Locations" to the top level and move Branches, Outdoor Centers and Program Centers there.

    Selling eBooks, ability to use promo codes currently in use on mountaineersbooks.org (e.g. buy one get one free) and content migration (pages, blogs, calendars, etc.) are the key considerations. Integrating our two websites will eliminate confusion of where to purchase books, make us look more like the one organization that we are, and allow members and guests to engage with our entire organization more easily. This can happen over time, so in this project, we will build the structure need to make that happen.

    Redesign our website header so it is better for mid-size mobile devices and re-organize our site map so that it better includes features we've added since launch (e.g. selling books, find volunteers, lodges), etc. This will involve UX design and some graphic design work.

    Add "Locations" to the top level and move Branches, Outdoor Centers and Program Centers there.

    Selling eBooks, ability to use promo codes currently in use on mountaineersbooks.org (e.g. buy one get one free) and content migration (pages, blogs, calendars, etc.) are the key considerations. Integrating our two websites will eliminate confusion of where to purchase books,… more

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    12 votes

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    Completed  ·  7 comments  ·  Members  ·  Delete…  ·  Admin →

17. Add a My Blog Posts Page GH2829

    Add a "My Blog Posts" page to the My Profile area so that members can find their own blog posts and blog posts by their favorite member bloggers more easily.

    2 votes

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    Completed  ·  Kristina Ciari Tursi responded

    This was completed as part of the website 4.5 upgrade in February 2024. https://www.mountaineers.org/blog/tech-update-4-5-bulk-roster-updates-practice-sessions-site-search-and-more.

    
    

    Thank you for your patience and feedback.

18. Remember me function on log in page is broken GH2020

    "Remember me" on the log in page is not working and when I open new windows or close my browser I have to log in again.

    12 votes

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    Completed  ·  Jeff Bowman responded

    We now have this fixed. Please let us know if you have any issues with the “Keep me logged in” feature.

    Remember that when you use this it will last for 30 days for each device/browser combination so long as you do not log out.

19. Send "Your waiver is about to expire" email ~SFOnly

    Send an automatic email out to folks before their waiver expires.

    4 votes

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    Completed  ·  Jeff Bowman responded

    Completed Mar 2022. We set up reminders to be sent 30 and 7 days before a member's waiver expires.

20. Add Email Alerts & Notifications Preferences to My Profile SD508/599/600/601

    This could be allowing people to request an email notification for an activity or course when it becomes available. It could include notifications to committee chairs when leaders list activities sponsored by that committee. Please describe below what you'd specifically like to see as far as email notifications go that would help you sign up for the activities you want or help you manage your committee etc.

    April Leader Survey showed interest in:

    1. Ability to receive a calendar reminder when registration is opening for an activity

    2. Ability to receive a reminder notification about your trip this weekend

    50 votes

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    Completed  ·  Jeff Bowman responded

    Completed Jun 2019.