General Feedback

This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any forum idea and will be notified of status changes to that idea. Your feedback helps us prioritize projects and improvements for our organization. We receive lots of great ideas, so please search the forum first before adding a new one. If your idea is not yet in our forum, please post it with a simple title and an explanation of your idea and how it benefits The Mountaineers. If you want to learn more about what has already been developed and what is up next, please visit our Technology Blog. Thank you for your participation!

Please note that all our courses, events, trips, course-related activities, clinics, seminars, and lodge stays have feedback forms so that you give feedback for everything in which you participate. You’ll get an email reminder to do so just after the activity. If your feedback is of urgent nature it may be best to contact the chair of the committee that sponsors that program directly. Not sure who the chair is? Visit our Committee Chair Directory or contact our Member Services Team at info@mountaineers.org.

If there was a safety incident or near miss, you will have the opportunity for submitting an Incident Report after submitting activity feedback. You may also use the Incident Report button on the activity detail page (from your My Activities page) or contact our Safety Committee directly at safety@mountaineers.org.

If you reached this site wanting to report problem behavior or harassment by another member, please submit a Behavioral Complaint Form.


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  1. Fix Required Input Needed error on roster GHtbd

    When you are trying to add someone to the roster it often spits back a "Required Input Needed" error even when you have entered someone's name or email correctly. Fortunately you can just hit Save and override error message but its confusing for new leaders.

    2 votes
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    2 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  2. 2 votes
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    0 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  3. Course page not loading with high volume visitation GH2785

    When course participants visit this page at the same time and try and click Manage Registration no one else can visit the course page. Specifically we had about 75 out of the 100 participants were online trying to sign up for their hikes at 9:00AM yesterday. We had 25 hikes that all went "live" for registration at 9:00 (these are our April CHS hikes). The offerings were split evenly -- 12 CHS1 hikes and 13 CHS2 hikes -- and, from what I can see, the participants were attempting to sign up for a real variety, not just 2 or 3…

    2 votes
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    3 comments  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    We’ve optimized the course page and manage course activity registration dialog, and added a sever that we can turn on as needed for times like these when there are many people registering for many course activities.

    Oct 2018

  4. Make it possible to have org wide policies and info pages show higher in search results

    Right now its impossible to search for the carpooling page in the general search because people use the word carpooling in everything. It'd be great to be able to mark certain pages and blogs that have important organization wide information to the top of the search.

    2 votes
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    0 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    The issue here was that the “Page” content type was not indexed for searches. So this is fixed.

  5. Need a way to mark courses/events/activities as led by staff vs. volunteers GH2707

    Right now its getting difficult to report volunteer contributions for recognition and annual reporting versus staff contributions.

    2 votes
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    0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →

    A long time coming, but this is finally complete. The Activity, Course, and Event edit forms now all have a “Led by Staff” checkbox that is synced to Salesforce. Sara and decided that we do not need the history, and getting it accurately seemed nearly impossible, given that most of us have led as both staff and a volunteer.

  6. Radio buttons needed to indicate snowcat times for Meany Lodge GH2595

    For Meany Lodge registrations, we would like radio buttons so the participant can indicate which snowcat they will come in on, as well as dietary restrictions which is free text.

    2 votes
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    2 comments  ·  Lodges  ·  Flag idea as inappropriate…  ·  Admin →
  7. Make Event, Activity and Course feedback fields function the same way GH2762/3035/3493

    All of our courses, events and activities have feedback forms but if you have a specific form you'd like to send to your participants we can make a change on the backend in salesforce. Unfortunately when we do this the field shows up differently on Events, Activities and Courses. We'd like it to be the same and clarify whether no feedback is collected or whether its being collected via salesforce/other (usually a link to survey gizmo).

    2 votes
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    3 comments  ·  Feedback Surveys  ·  Flag idea as inappropriate…  ·  Admin →

    Completed Nov 2020.

    We added a “Skip sending feedback requests?” to Activities, Courses, Events, and Lodge Stays in Salesforce, the platform used to send these requests, so that staff may suppress sending the email request for feedback. Participants may still complete the feedback survey associate with the activity, course, event, or lodge stay if desired. A request for a survey from another platform like Alchemer (formerly SurveyGizmo) may be sent to participants.

    We also added an “Is this a meeting?” checkbox to the event edit form on the website. Anyone you may add or edit an event can check this box. If this box is checked, the email request for feedback will not be sent, but participant may leave feedback from the event page or their My Activities page.

  8. When viewing roster (from yellow bar) include date of activity somewhere near the top GH2326

    Real helpful when I have multiple rosters for course-related activity. Example: Kayak Roll Course, with 3 associated pool sessions. I can easily get confused as to which one I am working on at the time. Right now, all three look identical. If dated would show up while in the roster editing screen, then I would instantly be able to verify which one is open.

    2 votes
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    0 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
  9. Improve Feedback forms ~PloneOnly

    Please fix the feedback form-
    Under the overall rating you only give four options and there have been a number of times that I didn’t want to mark “Pretty good, I'd go again” or “Not so great, I'd think twice about going again”, but needed something right in the middle like- it was OK, but I might or might not do it again.
    With the options given “Not so great” is just a little better than a disaster. We need some kind of “ho hum” option. Sometimes it isn’t as bad as “Not so great” but it isn’t “Pretty good”…

    2 votes
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    2 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Tess Wendel responded

    We recently reviewed and updated all of our feedback forms. We opted stick with four response options, to avoid too many folks “sitting on the fence” – but we did update the options to include a more neutral “it was fine” choice. Additionally, we rephrased the question/replies to focus on the person’s experience on that specific trip, regardless of whether or not they would go again. Please see the following example:

    Please rate your overall experience on this trip.
    > It was excellent, I loved everything!
    > It was just fine, nothing stood out as particularly positive or negative.
    > It wasn’t my favorite, there were a few things that I didn’t enjoy.
    > It was terrible, I didn’t like anything!

    We also included some additional questions related to building a more welcoming, inclusive environment, limiting our impact on our public lands and clarifying any safety related incidents.

    To view…

  10. Internal Link Dialog Fixes GH1949/1950


    1. Allow course listed to be selected as internal links by clicking through the bread crumbs or search.


    2. Fix the dialog so that when the breadcrumbs wrap to a second line, that they do not overlap the list of selections.


    2 votes
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  11. Tracking Committee Positions over time for a list of all former chairs, for example.

    As people move in and out of their positions on a committee, it would be useful to have the ability to pull a report out of Salesforce that tells me who has served in that role over time (such as all Branch Chairs and the dates they served). Low priority but would help identify former expertise for mentoring opportunities and recognition.

    2 votes
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    1 comment  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
  12. Fix Blog Title Text from Running into Photos GH1959

    When longer words are used in blogs we are getting the image for the blog overlaid on top of the title text.

    2 votes
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    Completed  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  13. Course feedback form should request that students name their instructor

    Course feedback form should request that students name their instructor so we can learn from the good instructors and help the poor ones. Currently the comments are lumped together. Comments like "my instructor was great" and "my instructor was poor", don't do us any good because we don't know who they are talking about.

    2 votes
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    0 comments  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Garrett Arnold responded

    The course related field trip surveys now include the following text to help identify which instructors may need additional support. “Could you give the reasons why you rated the instructors the way you did?
    Please list specific names of instructors if possible so we can pass on the feedback.”

  14. Make sponsoring committee a link on the course and activity pages GH1835

    When you click on a committee shown on an activity, course or event, it is helpful to be able to navigate to the committee page directly from that listing.

    2 votes
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    Completed  ·  0 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
  15. Allow a course to have multiple course types GH1640

    I'd like to be able to list a course under two categories. For example Winter Travel for Everett was snowshoeing and cross country skiing so should be able to be listed under both. Scramble leader seminars or hike leader seminars ideally should get an outdoor leadership and the activity type tag

    2 votes
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    0 comments  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Garrett Arnold responded

    Courses now can have multiple course types. THis lives in the course template and is particularly useful for courses like winter travel that need to be earmarked as Snowshoe and Cross Country Ski or hiking and backpacking seminars that cover both activity types.

  16. Replace Roster CSV (download), Copy, Print Feature GH1578

    The "TableTools" plug-in that we're using is now retired and it used Flash which is not available on all devices. We'll replace it with a newer "Buttons" plug-in that uses HTML5.

    2 votes
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    0 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    We upgraded to the new download plug-in and still have the same three functions: copy, csv and print.

  17. Change to automatic renewal process GH1692

    The Mountaineers should change the way they handle automatic membership renewal. Currently on the website people are opted into automatic renewal by default when they pay their dues. The checkbox is small and easy to miss, leading to a fair amount of people getting opted into automatic renewal unknowingly. There are concerns that this borders on a privacy violation and may violate some privacy regulations.

    2 votes
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    The checkbox for choosing Autorenewal on the checkout page is now much bigger and more obvious to avoid accidentally choosing Autorenewal.

  18. Add Save button at the top of registration windows GH1482

    This will be super helpful for mobile users trying to manage their rosters. Right now after adding some to the roster it is very hard to scroll down and Save them. This should be done for the Add Person to Courses, Activities and Event registration windows.

    2 votes
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Garrett Arnold responded

    We added a “Save” button at the top of every “Add person to roster” and “Edit” popup so that it is quicker and easier to save a record when on the top few field must be completed for the add or edit being done.

  19. Option for "Closed" vs "Open" Activities

    There needs to be a better way to handle closed activity sign-ups such as SIG-only outings. When hunting for activities, it is frustrating how many of the outings are actually closed events for a set group of people and not open to the public. Surely there's a way to remove these closed events from the publicly searchable activities board.

    2 votes
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    Completed  ·  2 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  20. Schedule quarterly meetings of all hiking committee leaders to coordinate the scheduling of hikes to match demonstrated demand. .

    We need to avoid both too few and too many hikes of the same type, to avoid both long waiting lists and the need to cancel for lack of signup.

    2 votes
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    Completed  ·  2 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
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