479 results found

1. Improve Route/Place Summary (aka Search Results) View GH3574

   Given that our Routes & Places have grown to support a wider set of options and variations, and that they support both land and marine activities, it would be better to display the entire summary and remove the detailed info at right column in the summary (aka search results) view of a route/place. See the attached mock-up.

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   Completed  ·  0 comments  ·  Activities  ·  Edit…  ·  Delete…  ·  Admin →

2. Trigger a notification for Senior Rate Eligibility when Members turn 65 ~Salesforce

   Many members appreciate the convenience of the auto renewal feature for membership dues but for members who begin their enrollment at the Adult rate and turn 65 before card expiry, this may result in several years of paying at a higher rate than necessary. Including a notification on their 65th birthday, similar to the one sent out when members turn 18, will allow these members to make a fully informed decision about their options.

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   0 comments  ·  Members  ·  Delete…  ·  Admin →
   Completed  ·  Jeff Bowman responded

   Completed Apr 2022.

3. My Activities...More speed, please GH3433

   It is taking such a long time now to post and edit activities, load pages, etc. I spend a lot of time waiting after pushing "Save" and "Edit" buttons. Sometimes, the system times out. Other times, it's not clear if pushing the Save and Edit buttons even worked. It is 10-15 seconds here and there, but it adds up when one is doing a lot of editing, posting, roster clean up, etc. Thank you.

   35 votes

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   25 comments  ·  Infrastructure  ·  Delete…  ·  Admin →
   Completed  ·  Jeff Bowman responded

   We just made several changes aimed at improving website speed, particularly for loading the My Activities pages and searches like Find Activities.

   For the My Activities, the page header and current/future activities should now load immediately (worst case in a few seconds). “Loading” is displayed while the past activities are being compiled. How long it takes to display them depends on how many there are, but load times should be much faster now.

   To view your My Activities page, you might also need to refresh that page. With all the improvements, it’s probably also a good idea to clear your browser’s cache and then reload your My Activities page.

   Please add a comment here if you’re having any issues or if the response time is still very slow. And please include the details: (1) a link to the page and (2a) how long it took to load that page (use the stopwatch on your computer or mobile device) and/or (2b) what you dis on a page and how long it took to complete (e.g. edit a roster record, run a bulk process, etc.)

   Thanks!

   We just made several changes aimed at improving website speed, particularly for loading the My Activities pages and searches like Find Activities.

   For the My Activities, the page header and current/future activities should now load immediately (worst case in a few seconds). “Loading” is displayed while the past activities are being compiled. How long it takes to display them depends on how many there are, but load times should be much faster now.

   To view your My Activities page, you might also need to refresh that page. With all the improvements, it’s probably also a good idea to clear your browser’s cache and then reload your My Activities page.

   Please add a comment here if you’re having any issues or if the response time is still very slow. And please include the details: (1) a link to the page and (2a) how long it took to load that page (use… more

4. Limit adding more than 1 duplicate profile and limiting duplicates overall GH3636

   Member services has seen a significant increase in the overall number of duplicates in the past 6-12 months. This has meant there have been a significant increase in login troubles for members, an increase in login-related inquiries. Member services has also been unable to keep up with the constantly growing number of duplicate accounts. Since December 2020, we have seen approximately 3000 duplicate pairs emerge - that's approximately 1000 pairs or 500 duplicated accounts per month.

   We believe there are a few things that could be done to reduce the number of duplicates overall.
   1. Prevent/block folks from adding more than one duplicate account per day
   2. Prevent/block folks from adding more than one duplicate account ever, not including checkout as guest/donate as guest
   3. For 'checkout as guest' and 'donate as guest', we might want to add a warning message about a potential duplicate, asking folks to login then complete their transaction

   Screenshots attached for the following: I have also noticed that when not logged into the website, if I go to create another account for myself using the same first name, last name, email, and username, it only warns me that the username is already in use, rather than indicating there may be a duplicate account. I also received a popup that said, 'The Mountaineers says 'there has been an error' - but it didn't indicate anything in the popup about there being a potential duplicate, and the popup can be dismissed. It seems to me that there needs to be a direct warning indicating a duplicate account rather than just indicating the username is taken - otherwise someone will just use a different username and create another duplicate. But if I misunderstand something or if there is a feature that I didn't get to trigger, I may be wrong about the duplicate protections on the 'join' page.

   Jeff is right that we shouldn't completely block folks from creating a new account, however right now it seems like there are very few barriers to doing so and very few prompts that a person is even creating a duplicate. A more robust design that makes it harder for folks to make a duplicate account would mean a minimum of approximately 20 hours less work potentially every 3 months (minimum of .75 minutes per merge, 1500 merges = 18.75 hours of work per 3 months). Please let me know if you have any more questions!

   Member services has seen a significant increase in the overall number of duplicates in the past 6-12 months. This has meant there have been a significant increase in login troubles for members, an increase in login-related inquiries. Member services has also been unable to keep up with the constantly growing number of duplicate accounts. Since December 2020, we have seen approximately 3000 duplicate pairs emerge - that's approximately 1000 pairs or 500 duplicated accounts per month.

   We believe there are a few things that could be done to reduce the number of duplicates overall.
   1. Prevent/block folks from adding more… more

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   1 comment  ·  Members  ·  Delete…  ·  Admin →
   Completed  ·  Jeff Bowman responded

   Completed Mar 2022. We added the same duplicate warning for anyone who is checking out as a guest or donating as a guest that we have for joining. If there are items in the person's shopping cart or if they have made selection on the donation form, those selections will be transferred if they log  into their account.

5. Clarify language for profile management when adding family member GH3554

   We've received a number of calls lately from folks who have a family membership. They go to add an adult family member, but get stuck when they are required to select whether 'I will manage the account for the youth' or 'the youth will manage their own profile, but I will sign their waiver and manage their account.' It is confusing that they have to choose one of these options when they are not adding a youth family member to their account.

   I think changing the language to something like these two options would suffice to reduce confusion:
   -This is a youth family member and I will manage their account.
   -The adult or youth will manage their own profile. If it is a youth family member, I will sign their waiver and oversee their account.

   Here is a screenshot of that Jeff created pointing out the field that should be changed:

   We've received a number of calls lately from folks who have a family membership. They go to add an adult family member, but get stuck when they are required to select whether 'I will manage the account for the youth' or 'the youth will manage their own profile, but I will sign their waiver and manage their account.' It is confusing that they have to choose one of these options when they are not adding a youth family member to their account.

   I think changing the language to something like these two options would suffice to reduce confusion:
   -This is… more

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   0 comments  ·  Members  ·  Delete…  ·  Admin →
   Completed  ·  Jeff Bowman responded

   Completed Nov 2021.

6. Magnuson South Wall Climbing Reservations

   This page has confused me a few times. The Seattle Park Department does not manage reservations. It would be nice to have updated information about the south wall here.

   Open public use?
   Any reservation system?
   Bolted?
   Check for exclusive reservations, where?

   https://www.mountaineers.org/locations-lodges/seattle-program-center/events/magnuson-reservation

   Thanks!

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   Completed  ·  1 comment  ·  Content  ·  Delete…  ·  Admin →

7. Make it more clear that a member is under the age of 18

   I can't guarantee that any of my volunteer instructors are "youth qualified" so it should be more clear on a member's profile that they are under the age of 18.

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   0 comments  ·  Rosters  ·  Delete…  ·  Admin →
   Completed  ·  AdminDevin Lampe (Technical Experience Manager, The Mountaineers) responded

   Since this idea was submitted in 2021, we have made changes to our Activity and Course rosters to highlight anyone under the age of 18. On the roster, youth are highlighted yellow and the registration note states 'Youth Under 18'.

8. Searchable committee minutes

   We hold meetings, take minutes, and archive them. The ability to search past minutes will be very useful. In fact, I think that searching for when the committee discussed some topic - and what was decided - will be the most common way that I reference our meeting minutes.

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   1 comment  ·  Search  ·  Delete…  ·  Admin →
   Completed  ·  Jeff Bowman responded

   The text files in all PDF files on our website are indexed and we can add a search portlet to any area of our website. If you have a committee or folder or anywhere else on our website within where this would be beneficial, please send an email to info@mountaineers.org.

   Here are two examples of the search portlet in use:

   Blog: https://www.mountaineers.org/blog

   The Mountaineer Annuals: https://www.mountaineers.org/about/history/the-mountaineer-annuals

9. Filters at top of site search results do not work as expected GH3660

   Enter text in site search bar in the header and hit enter. Results are shown with four buttons at top (Find Books, Find Events, Find Courses, Find Activities). Hit "Find Books" and the results are refreshed and show me things not related to what I searched for (not sticky to the search term I entered). Expected result is the search term result list is filtered to just books. See screenshots.

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   2 votes

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   4 comments  ·  Books  ·  Delete…  ·  Admin →
   Completed  ·  Kristina Ciari Tursi responded

   Improvements were made for Books search as part of website launch 4.5 in February. https://www.mountaineers.org/blog/tech-update-4-5-bulk-roster-updates-practice-sessions-site-search-and-more

   
   

   Thank you for your patience and feedback.

10. Add MountainQueers to Search

    Add MountainQueers as affinity group to green search bar, similar to how we have "Singles", "Families", etc. If possible make this an easier area to update for the future as we look to expand our affinity groups.

    3 votes

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    1 comment  ·  Search  ·  Delete…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    Completed Nov 2022. We update the field's title, help text, and list of choices on the edit form.

11. Assign the Stewardship Credit Badge Based on Stewardship Activity Volunteer Hours

    Once participants can more easily be assigned volunteer hours for participating in a stewardship activity (see Allow Participants to be Bulk Assigned Volunteer Hours, http://feedback.mountaineers.org/forums/273688-general-feedback/suggestions/41829865-allow-participants-to-be-bulk-assigned-volunteer-h), assign (or remove) the Stewardship Credit badge based on having 8 or more stewardship volunteer hours in the last 365 days (removing this badge if a person has it and their stewardship volunteer hours are less than 8 in the last 365 days).

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    1 comment  ·  Activities  ·  Delete…  ·  Admin →
    Completed  ·  AdminDevin Lampe (Technical Experience Manager, The Mountaineers) responded

    This has been completed. A leader can add a stewardship badge to an activity so that once the activity is completed, the badge will be assigned to participants on the roster. This only works for a full stewardship day. An idea still remains for half days: https://feedback.mountaineers.org/forums/273688/suggestions/43952484

12. Allow Participants to be Bulk Assigned Volunteer Hours GH3364

    Our requirement for the Stewardship Credit badge is 8 hours of stewardship-related work which can be obtained many ways. We have many stewardship activities, but some of them only require 2-4 hours of work. To make this easier to track, we'd like to be able to bulk assign volunteer hours to participants in these cases

    4 votes

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    1 comment  ·  Activities  ·  Delete…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    This is complete. Look for the "Check this box to assign volunteer hours to participants too" checkbox when closing an activity.

    
    

    We're working on how to integrate this this the Stewardship badge soon (seehttps://feedback.mountaineers.org/forums/273688-general-feedback/suggestions/41870725-assign-the-stewardship-credit-badge-based-on-stewa).

13. Expired Youth Forms Notification

    Youth forms expire every year. It would be super beneficial if there could be an email notification to families when the form(s) expire. Currently I have to go into every child's profile, check to see if their forms are current or expired, and then email each family that has a child with expired forms. This takes up a significant amount of time that I could be using to improve the curriculum and trips for our youth. Expired forms make it so the families can't sign up for trips; through observation, the families already have a hard enough time figuring out the website, so thinking to check to see if forms are expired is not generally on the top of their list.

    Youth forms expire every year. It would be super beneficial if there could be an email notification to families when the form(s) expire. Currently I have to go into every child's profile, check to see if their forms are current or expired, and then email each family that has a child with expired forms. This takes up a significant amount of time that I could be using to improve the curriculum and trips for our youth. Expired forms make it so the families can't sign up for trips; through observation, the families already have a hard enough time figuring out… more

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    0 comments  ·  Youth  ·  Delete…  ·  Admin →
    Completed  ·  AdminDevin Lampe (Technical Experience Manager, The Mountaineers) responded

    We have added two youth information form expiration reminders!

    • 30 days before the youth information form expires.
    • 7 days before the youth information form expires.

    We do not have the ability to send reminders about youth program forms.

    
    

    Stay up to date on technology changes here!

14. Automate Seattle PC Lobby TV Display

    Set up a way to automatically display information on the Seattle Program Center lobby television/monitor based on event data from Salesforce, a per-designed template, and a set of chosen images.

    3 votes

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    0 comments  ·  Events  ·  Delete…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    Completed Aug 2021.

15. Route/Place Missing Photo Finder

    Develop a way to find Routes & Places that are missing a photo so that anyone may find a route/place where we need a photo to make our website more content rich.

    2 votes

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    Completed  ·  0 comments  ·  Activities  ·  Delete…  ·  Admin →

16. Registration Portlet Checkbox Update for Adult Courses GH2751

    For an adult registering for an adult course (i.e. one that's NOT a Youth Program), display this text The leader of this course has explicitly given me permission to register and I understand I may be permanently deleted from the roster if I sign up without that permission. I further verify that I have the skill requirements necessary to safely participate. {Request Leader's Permission} if no application form URL is specified and the person registering is not a youth.

    For a youth registering for an adult course (i.e. one that's NOT a Youth Program"), display a checkbox with this text I have verified that a Qualified Youth Leader will be present for this all course activities. The youth registrant meets the age and skill requirements and has permission to participate in this course. {Request Leader's Permission} for all youth. (Note that this is in addition to a required application form if an application for URL is specified).

    For an adult registering for an adult course (i.e. one that's NOT a Youth Program), display this text The leader of this course has explicitly given me permission to register and I understand I may be permanently deleted from the roster if I sign up without that permission. I further verify that I have the skill requirements necessary to safely participate. {Request Leader's Permission} if no application form URL is specified and the person registering is not a youth.

    For a youth registering for an adult course (i.e. one that's NOT a Youth Program"), display a checkbox with this text … more

    1 vote

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    0 comments  ·  Courses, Clinics & Seminars  ·  Delete…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    Completed Feb 2023.

17. Activity Feedback Chart Color Scheme

    Feedback Color Coding. The colors used for a Great Trip (RED) to Terrible Trip (Green) seem backwards to me, and should be in reverse order to the way they are now. Red usually means there's something wrong and green usually means everything's great Go.

    8 votes

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    0 comments  ·  Feedback Surveys  ·  Delete…  ·  Admin →
    Completed  ·  AdminDevin Lampe (Technical Experience Manager, The Mountaineers) responded

    Hello Don -

    Thank you for submitting your idea and bringing this to our attention! The colors are assigned in the order of the response options. For example, response option #1 was set to red, option #2 set to yellow, etc. However, I agree that for our survey responses that are yes/no or some sort of grade typically start with the positive choice. That said, we have changed the colors associated to the response options to make it match our branding and seem less like a color grading scale.

18. First Nation Land Acknowledgment

    I recommend placing a First Nation Land Acknowledgment statement on the bottom of The Mountaineers webpages. As an organization, we should recognize the ancestors and current stewards of the lands we live, work, and recreate on. A great example of this is already on the Braided River website/webpages. https://www.braidedriver.org.

    3 votes

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    1 comment  ·  Conservation & Advocacy  ·  Delete…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    Completed Sep 2022. Add page in our About menu and have a blog post series planned.

19. Make Date/Time Calendar widget a consistent format GH3662

    Across the site I have discovered that the date/time calendar widget is not in the same format (some have Saturday/Sunday at the beginning/end of the week; others have Sat/Sun at the end of the week). In general this is fine, but when you're adding LOTS of activities for entire program year it's significantly more time consuming because you have to pay closer attention to which day you are clicking. And, there's a higher likelihood of choosing the wrong date because visually it is in a different location on each calendar widget. It would be preferred if all calendar widgets had Sunday at the beginning of the week and Saturday at the end, but consistency is the most important.

    Across the site I have discovered that the date/time calendar widget is not in the same format (some have Saturday/Sunday at the beginning/end of the week; others have Sat/Sun at the end of the week). In general this is fine, but when you're adding LOTS of activities for entire program year it's significantly more time consuming because you have to pay closer attention to which day you are clicking. And, there's a higher likelihood of choosing the wrong date because visually it is in a different location on each calendar widget. It would be preferred if all calendar widgets had… more

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    7 votes

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    4 comments  ·  Infrastructure  ·  Delete…  ·  Admin →
    Completed  ·  Kristina Ciari Tursi responded

    This was completed as part of the website 4.5 upgrade in February 2024. https://www.mountaineers.org/blog/tech-update-4-5-bulk-roster-updates-practice-sessions-site-search-and-more.

    
    

    Thank you for your patience and feedback.

20. Add Filters, Instructor Opt In/Out, and Badges to Committee Rosters

    (1) Add filters to top of the page--admins, committee members, position, leaders, instructors, badges and lookup by name.

    (2) Add an instructor opt in/out checkbox (see http://feedback.mountaineers.org/forums/273688-general-feedback/suggestions/34126369-volunteer-instructor-recruitment-request-opt-in).

    (3) Add four badge columns to the download so you can see course badges, skill badges, leader badges and instructor badges. And maybe a fifth column that shows all other badges.

    Notes/observations:

    Within Committee rosters, currently you can "Sort" members by group, but not "Filter" them. The "Sort" tool is not very helpful, as many members have multiple roles (Leader, Instructor, Committee member, etc). When I click on "Groups" to sort my committee's roster, it sorts them as follows:
    1. Members who are Admins, Instructors, and Committee members
    2. Members who are Admins, Instructors, and Leaders
    3. Members who are Admins, Instructors, Leaders and Committee members
    4. Members who are Instructors only
    5. Members who are Instructors and Committee members
    6. Members who are Instructors and Leaders
    7. Members who are Instructors, Leaders and Committee members
    8. Members who are Leaders only.
    It's a major nuisance when trying to compile a list of just the Instructors, or Leaders.
    If there was a "Filter" tool available that could display only members who are Leaders, it would be much more user-friendly.
    The "Filter" function was available back in Website version 1.0 - can we bring it back?

    (1) Add filters to top of the page--admins, committee members, position, leaders, instructors, badges and lookup by name.

    (2) Add an instructor opt in/out checkbox (see http://feedback.mountaineers.org/forums/273688-general-feedback/suggestions/34126369-volunteer-instructor-recruitment-request-opt-in).

    (3) Add four badge columns to the download so you can see course badges, skill badges, leader badges and instructor badges. And maybe a fifth column that shows all other badges.

    Notes/observations:

    Within Committee rosters, currently you can "Sort" members by group, but not "Filter" them. The "Sort" tool is not very helpful, as many members have multiple roles (Leader, Instructor, Committee member, etc). When I click on "Groups" to sort my… more

    22 votes

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    6 comments  ·  Rosters  ·  Delete…  ·  Admin →
    Completed  ·  Kristina Ciari Tursi responded

    As part of our recent upgrade, 4.5, we added the ability to sort rosters, added additional roster columns, and have the ability to download rosters. https://www.mountaineers.org/blog/tech-update-4-5-bulk-roster-updates-practice-sessions-site-search-and-more