General Feedback

This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any forum idea and will be notified of status changes to that idea. Your feedback helps us prioritize projects and improvements for our organization. We receive lots of great ideas, so please search the forum first before adding a new one. If your idea is not yet in our forum, please post it with a simple title and an explanation of your idea and how it benefits The Mountaineers. If you want to learn more about what has already been developed and what is up next, please visit our Technology Blog. Thank you for your participation!

Please note that all our courses, events, trips, course-related activities, clinics, seminars, and lodge stays have feedback forms so that you give feedback for everything in which you participate. You’ll get an email reminder to do so just after the activity. If your feedback is of urgent nature it may be best to contact the chair of the committee that sponsors that program directly. Not sure who the chair is? Visit our Committee Chair Directory or contact our Member Services Team at info@mountaineers.org.

If there was a safety incident or near miss, you will have the opportunity for submitting an Incident Report after submitting activity feedback. You may also use the Incident Report button on the activity detail page (from your My Activities page) or contact our Safety Committee directly at safety@mountaineers.org.

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  1. Add an Email Button to Lodge Stay Rosters GH2261

    Add "Send Email" and "Copy Email Addresses" buttons to the lodges stay rosters so that admins and hosts can email lodge guests more easily. This is what we have for other rosters.

    To make this more user-friendly, we also need to group the lodge stay rosters by reservation status (e.g. Reserved, Canceled, etc.).

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    0 comments  ·  Lodges  ·  Flag idea as inappropriate…  ·  Admin →
  2. Lodge Rosters Role Improvements

    The Role column I assume is important for Meany since it takes a number of people to operate the facility. For Baker there are typically two or four hosts and the current generation of Baker hosts won't go to the effort of registering. Based on this I don't think Baker has much use for this column but I have no problem having it on the roster.

    The only available roles are Host, Volunteer and Participant. We should keep these if it would help guests checking in to know who’s in charge. We can expand them if it would help manage…

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    Completed  ·  0 comments  ·  Lodges  ·  Flag idea as inappropriate…  ·  Admin →
  3. Clarify the description of the "Assign Badges" function on the Roster page

    For Activities that award a badge, the Roster page contains a check box named "Assign Badges" whose description says "Check this box if this person should be granted the activity badges when the activity ends". The description is misleading because the badge is not granted until the activity is closed. In the lifecycle of an event, "Ended" and "Closed" are two different things: an activity is considered "ended" once its End Date is in the past.

    It looks like this may just be a simple typo in the checkbox description. If so, updating the text from "ended" to "closed"…

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    Completed  ·  0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  4. Search button on map edit disappeared with mobile launch GH2138

    Search button on maps when adding events is now just text, its hard to tell that you can actually do a search without the button look.

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    0 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
  5. 0 votes
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    Completed  ·  0 comments  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  7. Add to courses an "Instructor Capacity" to limit the number of instructors

    Courses currently have a "Student Capacity" to limit student enrollment but do not have an "Instructor Capacity" to limit instructor enrollment. This can create situations where too many instructors sign up, which in turn can create problems wherein too many instructors show up and have nothing to do, or can create create additional work for course leaders to reach out to instructors and ask them to cancel. Either way, it creates an awkward situation in an organization where we want to gratefully encourage as much volunteering as we can.

    Note that it is possible set limits on the number of…

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    0 comments  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Garrett Arnold responded

    The instructor slots for a course are designed to be a roll up of all instructors helping out with a course that has multiple field trips and lectures. I think it would be best to use our new single seminar and clinic functionality for activities like the backcountry snowshoeing skills instructor clinic. Listing as a clinic means you can designate the title to be whatever you want, have earned badges AND most importantly for you be able to designate how many instructor slots you want and participant slots.

    See example here: https://www.mountaineers.org/about/branches-committees/everett-branch/committees/everett-climbing/course-templates/intermediate-leading-on-rock-everett/activities/introductory-lecture-and-practical-mountaineers-seattle-program-center

    Once there is an activity template you can simply schedule like you would a snowshoe or hike.

    Learn how to schedule them here: https://www.mountaineers.org/volunteers/leader-resources/schedule-a-course-clinic-or-seminar/schedule-a-course-clinic-or-seminar#scheduleclinic

  8. ADD AUTOMATIC ANNUAL MEMBERSHIP RENEWAL PAYMENTS AND AUTOMATIC MONTHLY DONATIONS TO MY PURCHASES SD420

    If I have, show automatic annual membership renewal payments and automatic monthly donations on my My Purchases page. Also show me the credit card I use for these and allow me to change that card or to enroll in or cancel either of these automatic "payments." Note: We're combining the My Purchases and My Recurring Payments "pages."

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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  9. Show leader permission required even if registration isn't open GH1498

    Show if leader permission is required on the activity page before registration opens. Currently if registration is not open yet, the activity page says when registration will open but does not mention if leader permission is required or not. It's frustrating to wait until the day registration opens and then discover that you need to have emailed the leader first.

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    0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Garrett Arnold responded

    Leader permission now shows before registration is open so you can be prepared to email the leader.

  10. Finding Volunteers SD404/391

    Now that we are collecting volunteer skills and interests on My Profile, we need a way to find those whose interests and skills match available volunteer opportunities.

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    Completed  ·  0 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
  11. Replace Book References and Retire Old Editions SD373

    As a site administrator, I need to be able to replace references to an old edition of a book with a new edition in content items like Activities, Activity Templates, Courses, Course Templates, and Routes & Places.

    Allows customers who purchased an earlier edition to see info about that while ensuring that from now on, everyone purcahses the new edition of the book, because it is showh in the shop and on all details pages with "recommended reading."

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    Completed  ·  0 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  12. Add Recommended Reading to Blog Posts SD388

    As a blogger I'd like to be able to add "Recommended Reading" (aka books from the shop) to my blog post so that my readers can easily purchase those books. Great for how-tos, author blogs and book release posts.

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    Completed  ·  0 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  13. Change Color for links that those with higher permissions can see

    Can the colors on "hidden" menu options be changed? The red text on blue background is almost impossible to read.

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    0 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    On calendar views, we have white text on colored backgrounds with the background color denoting the state.

  14. SELL "MERCHANDISE" ONLINE SD139/323/342

    Update content type,layout product page similar to the book view, but specific to logo'd merchandise, and set up faceted search

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    0 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  15. 0 votes
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    Completed  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  16. FREE INSTRUCTOR DESK COPIES GH1247

    When a volunteer instructor sets up a course, offer them a free text PDF of any Mountaineers Books (MB) title. Also offer them the option of specifying a non-MB text for their course that MB will purchase and fulfill. The instructor would communicate the later text via an email (linked).

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    0 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    There are instructions on the course template and course edit forms how to request “desk copies” of our books.

  17. NEW TEXTBOOK FIELDS IN COURSE FORMS SD342

    Link instructor-selected required textbooks to courses and have them automatically appear as a separate items in a course registrant's shopping cart. Student has option to remove from cart. Also make adjustments in course "view" to identify both "required" and "recommended" texts.

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    Completed  ·  0 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  18. Lodge Reservations SD26/44/418

    Develop capability to setup lodge weekends, For member and guests to register online, And admins to manage group reservations

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    Completed  ·  0 comments  ·  Lodges  ·  Flag idea as inappropriate…  ·  Admin →
  19. Add Staff UI for Procesing Refunds SD289

    Now that we have a My Purchases on the website, we need to be able to properly record refund transactions in all of our systems. This will also reduce the time needed and improve the accuracy of by our Members Service Team to process refunds.


    • Staff need the ability to issue refund (full and partial) when canceling a person from an activity or course.

    • Staff eed to be able to cancel a person'smembership and refind a specified amoutn of annual dues that have been paid.

    • Staff need to be able to cancel and refund full and partial amounts for book…
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    Completed  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  20. Add age parameters for youth only activities GH 1253

    To prevent adults from registering themselves or the incorrect family member allow course leaders to indicate age parameters as pre-requisites for courses, course related activities and activities.

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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Garrett Arnold responded

    There is now a minimum and maximum age field on courses and activities to avoid having parents sign up for youth specific activities.

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