General Feedback
This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any idea and will be notified of its status changes. Your feedback helps us prioritize projects and improvements for our organization.
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55 results found
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Add a skill to volunteer profile
Under Volunteer Profile, add a box for "Conflict resolution, mediation, or legal help" to recruit volunteers that can serve as neutral mediators in a conflict or a complaint situation.
1 voteWe now have a Attorney/Legal skill option AND a Mediation/Conflict Resolution skill listed in the Volunteer Profile
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Display calendar for program centers and youth programs in terms of spaces/volunteers needed. GH2132/2133/2134
When looking at a calendar and considering whether a room is available or, with respect to youth program volunteer needs, whether there is a need for volunteers, that is not displayed. For example, in looking at a PC calendar, I have to know what all the room options are and then figure out what is available by exclusion. When I look at the "volunteer with youth calendar," I can see a program, but not how many volunteers it needs (if any). Prominently display the need so people "don't have to think" (the book that drives much web design) and can…
3 votes -
Roster change emails
When a leader gets an email notification about a participant change on their roster, it would be great if when the leader hits 'reply', the email would be redirected to that participant and not toinfo@mountaineers.org
I'm finding that even with I'm signed in to the website in one window, when I click on the hyperlinked participant name in the email, another window opens and the website wants me to sign in again, which creates to many steps.1 voteHi Stevie,
Looks like we can’t get the reply to work like that since these notifications come from salesforce rather than plone which is how bulk roster emails from the site work.
However, it is possible for us to add a live link to the person’s email in the body of the notification for easy emailing in the notification so that has been added. You should see this live on any future roster change notifications.
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Tracking Committee Positions over time for a list of all former chairs, for example.
As people move in and out of their positions on a committee, it would be useful to have the ability to pull a report out of Salesforce that tells me who has served in that role over time (such as all Branch Chairs and the dates they served). Low priority but would help identify former expertise for mentoring opportunities and recognition.
2 votesWe have this capability and can send you the info when needed. Just send an email to info@mountaineers.org with what you need.
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Default Survey type based on activity template GH1953
Can we get some sort of toggle on an activity template for courses that would allow changing the default survey type:
“Default survey for activities within this course:”
This way Conditioning Hiking Series trips could all be trip surveys by default rather than field trips surveys and having to edit each individual activity.
3 votesConditioning Hiking Series templates like CHS 1 and CHS 2 and any other course related activity template now have the ability to choose which survey is the default survey that is sent to participants. Note that although a default can be set you can also edit each activity to choose which survey makes the most sense. This is mostly an issue when a course has activities that are more like a regular stand alone trip than a field trip.
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Warning message for unrelated activity types tagged on activity listing GH1867
When setting up a trip, the trip defaults to the multiple activity types associated with the route/place. It would be nice if the site gave you a “warning” if you set up a trip with activity types that are different from the committee listing the trip or the activity template chosen to avoid having a ski trip show up in snowshoe and scramble trip listings.
5 votesWe set the default activity type to come from the activity template only when scheduling an activity, and allow the leader to choose or edit the Climbing, Skiing, or Snowshoe categories when scheduling an activity. We also improved the display of activity type and categories on Routes & Places and Activities.
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Make sponsoring committee a link on the course and activity pages GH1835
When you click on a committee shown on an activity, course or event, it is helpful to be able to navigate to the committee page directly from that listing.
2 votes -
We need to have short URLs that are easy to remember...
Right now, the URL to the individual activity committees (i.e. Photography) is super long and impossible to remember. Plus, there's no easy way to find these committees since they are not specifically listed under a branch or anywhere in the navigation (that I could find). For instance, the Photography committee's page URL is https://www.mountaineers.org/about/branches-committees/seattle-branch/committees/seattle-photography-committee. That is super long! We need a way to do short URLs that will get us to these pages. Using a short URL website like bit.ly would work, but the URLs don't make any sense, so no easier to remember.
1 voteThe short URL for the Seattle Photography Committee’s page is mountaineers.org/seattle/photography.
We are happy to make these following this format on request son long as the committee’s web page is has up-to-date, well-formatted content.
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Sharing participant information among activity leaders GH1654
At our 2014 cross-branch hike-backpack committee summit, the number one source of burnout and frustration among leaders was the difficulty in identifying participants who are capable of completing the posted itinerary vs. those who could derail the group. Recent website updates now allow activity leaders to record participant performance ratings when closing their activities, using a dropdown box with the following categories: Successful, Turned Around, Needs Improvement, Failed/Unsafe, NoShow, Waitlisted, Canceled. Then a future leader can use the website search to find a particular member they'd like to evaluate for an activity, open their profile, and look at their Activity…
7 votesWe now show the overall trip result on the My Activities page along with the participant result which allows leaders to easily see if a participant canceled or if the trip was canceled.
We discovered that another big issue is chronic late cancellations. We are setting up an email to go to people who exhibit this behavior. With input from leaders, we defined chronic late cancellation is as anyone who cancels after registration closed 3 or more times in a 3-month period.
We will also send a similar email to anyone who is reported as a “no show” by the leader when they close their activity roster.
These three improvements achieve the desire for leaders to share participant information.
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Better links to committee pages
One thing that irks me is if I'm not logged into the website and try to find a committee page, it's impossible. You would think each committee would be listed under the branch, but that's not the case. If you click on the branch, you get their page/latest news, but no list of committees! If visitors to the site can't easily find the different committees, how can they really get an idea of what we each do?
1 voteWe’ve added links to branch pages under the learn section where committee material can be highlighted and in the course overview section we link back to branches and committee pages. Ie if you go to photography courses in course overviews and click the Seattle link it links to Seattle photography committee page.
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Make names on roster open their profile so you can view all badges, activities and course history GH1490
When I click on participants names in the roster it only shows their
basic profile data. When I click on names in the roster I'm doing it to
see their recent activities and how much they have done recently. So I
have to instead copy and past their name into the search button. Its
time consuming doing this for a whole roster of names. Clicking the
names in the roster should take you right to the profile screen where
you can click someone's activities.1 vote -
Mileage and Elevation Gain modifications GH1474
Although Leaders can change the mileage and elevation of a trip they took instead of using the default route/place data, they currently have to do this by editing the "activity." It would be one-step easier if this was possible on the same page as when you "close out" the activity. Can we duplicate that data input there as well as in the activity template?
1 voteYou may now update the mileage and elevation gain when closing an activity in addition to the trip results, participant results and volunteer hours. We also improved the instructions on the roster page, so it shoudl be much clearer how to close an activity.
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Schedule quarterly meetings of all hiking committee leaders to coordinate the scheduling of hikes to match demonstrated demand. .
We need to avoid both too few and too many hikes of the same type, to avoid both long waiting lists and the need to cancel for lack of signup.
2 votes -
When regional chairs offer to help a member with something, follow through!
I have a road trip to Zion coming up and would have liked to post as global activity. I have been a member for only one year so was unable to post. Tacoma Branch Chair offered to help any way he could and though I reached out twice, I received no follow through. Suggest:
1. Changing rules for activity posts so those who have experience and good activities can communicate to others who may be interested in participating.
2. If you are a in a lead position (regional chair) and offer your assistance, follow through to your membership community. It…1 voteChris corresponded with you about these issues. Please let us knwo if you need anything more.
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Improve file upload and download: bulk/mutiple files and drag-and-drop
Allow multiple files to be "bulk" upload and download from a folder. Allow drag-and-drop to upload one or more files to a folder.
3 votesThis came natively with our update from Plone 4 to Plone 5. See https://www.mountaineers.org/blog/tech-update-4-0-plone-5-update for more info.
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Add a short piece of text clarifying instructor sign up is always open GH1055
Add a short piece of text indicating that instructors can register at any time for field trips on the field trip listing or near register portal
2 votesText now shows on the course listing and in the “Find Instructor Opportunities” faceted search showing when reg opens to public and that instructor registration is open now.
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Add warning message for leader if they are double booking themselves GH1116
Add a warning message for leaders that have a conflict with an activity they are adding at the point of choosing the route/place and date(s).
2 votes -
Notification to Course or Activity Leaders when someone registers GH1289
Many leaders have asked for the ability to get a notification of when someone signs up for their trip or course. At the same time, many people are feeling inundated with too many emails and would not want these added to their inbox. The ability to opt in or out of notifications like this when you set up a trip or course has been suggested so I am putting it into this forum to see how many people would like to invest time into developing a solution for this. If possible, maybe people would prefer the choice of either email…
6 votesLeaders can now request to be notified when registrants register or cancel themselves from an activity listing. This option lives on the activity Edit form on the registration tab where you normally enter registration open and close date and enter the capacity for your activity.
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Bring Trip Feedback Survey onto Mountaineers.org and include course surveys SD31/38
President Dan Lauren created a trip survey mechanism that operates through a different platform than Mountaineers.org but which provides invaluable information for Leaders about how their trips were viewed. It would be great to make this information easier for Leaders to see on Mountaineers.org rather than another platform with a different log-in. This could then be expanded to courses and allowing committees to analyze feedback from students efficiently through the website as well.
1 voteSee https://www.mountaineers.org/blog/2-4-books-feedback-search fro more info.
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Improve Drill Down Navigation in Left Side Bar
I waste a lot of time navigating up and down the hierarchy page-by-page. Certainly, the breadcrumbs and the navigation tree in the left side bar are a great help for more effecient navigation.
Unfortunately, the left sidebar is somewhat limited because at certain levels the expand/collapse arrows no longer work. For example,when you encounter "committees", you cannot drill down further. Instead, you must move your attention to the body of the page and choose a committee from there. Then the hierarchy in the side bar miraculously expands and you can continue drilling down from there. (Until you reach another committees…
1 voteAs you noted, one can now drill down at the committee level. We cannot do this for the branch “home page” because branches requested a home page style that did NOT include the left navigation panel. You do get the lefty navigation back once you’ve gone to the Branch News, Courses & Activities or About Us page.
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