General Feedback

This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any forum idea and will be notified of status changes to that idea. Your feedback helps us prioritize projects and improvements for our organization. We receive lots of great ideas, so please search the forum first before adding a new one. If your idea is not yet in our forum, please post it with a simple title and an explanation of your idea and how it benefits The Mountaineers. If you want to learn more about what has already been developed and what is up next, please visit our Technology Blog. Thank you for your participation!

Please note that all our courses, events, trips, course-related activities, clinics, seminars, and lodge stays have feedback forms so that you give feedback for everything in which you participate. You’ll get an email reminder to do so just after the activity. If your feedback is of urgent nature it may be best to contact the chair of the committee that sponsors that program directly. Not sure who the chair is? Visit our Committee Chair Directory or contact our Member Services Team at info@mountaineers.org.

If there was a safety incident or near miss, you will have the opportunity for submitting an Incident Report after submitting activity feedback. You may also use the Incident Report button on the activity detail page (from your My Activities page) or contact our Safety Committee directly at safety@mountaineers.org.

If you reached this site wanting to report problem behavior or harassment by another member, please submit a Behavioral Complaint Form.


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  1. Additional Positions for Committee Rosters

    For Committee rosters people can be associated with one of a hard-coded list of positions and can be advertised as a public committee contact in that position. The way Mountaineers Committees are typically administered has changed over the last few years. We are proposing that the list of positions be extended to better support current common practices.

    We propose adding the following positions:

    Safety
    Vice Chair
    Chair Elect
    Chair Emeritus

    "Safety" is meant to indicate the Safety Officer. Most Committees are now basing their Committee Charter on the Clubwide charter template, which specifies that the committee have a Safety Officer.…

    5 votes
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    New  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Additional Roles for Course Rosters

    For Course rosters people can be associated with one of a hard-coded list of roles and can be advertised as a public contact for the course in that role. We are proposing that the list of roles be extended to better support current common practices. Specifically, we propose adding the following roles:

    Co-leader
    Assistant Leader
    Content Manager

    The Co-leader and Assistant Leader roles are self explanatory. Larger courses may want to show multiple leaders as public contacts but still be able to identify a single person as the primary leader.

    The Content Manager is the person who manages registration and…

    4 votes
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  3. Gift-card Balance or Store Credit

    This is similar to:
    http://feedback.mountaineers.org/forums/273688-general-feedback/suggestions/33887968-promo-codes-dollar-amount-discount-for-entire-s

    However, I would suggest instead of promo codes that we simply maintain a "store credit" for each member, kind of like how on Amazon you have a gift card balance. You could use the balance as payment for anything on the Mountaineers website like books, courses, donations, etc.

    You could use it for things like volunteer recognition (eGift-cards) but, more importantly, we could use it to have a unified, consistent policy toward late course cancellations.

    Prior to the course registration closing date, students could cancel for a full refund less the cancellation fee (the current…

    3 votes
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    New  ·  0 comments  ·  Infrastructure  ·  Flag idea as inappropriate…  ·  Admin →
  4. Leader's Permission Request activation date

    It is unclear when leader permission for an activity should be requested. Some leaders may intend for the request to occur after registration opens, but many requests are in advance. Wise trip leaders make it clear in the description. It might take some burden off leaders to assign a date to this that is visible on the activity.

    1 vote
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    New  ·  0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  5. Satellite communicator contact information

    It would be useful to have satellite communicator addresses on the roster along with contact information. This could be voluntarily entered on the member page, not publicly visible, just of use by the roster, similar to the emergency contact.

    The reasoning: Unless replying to a message, a person's Garmin InReach can only be contacted directly using this InReach address. However, these are seldom shared among party members. The ability to directly contact a party member via satellite is a powerful tool in an emergency. Separated party members could communicate with each other. Overdue parties might be contacted. Additional contact would…

    1 vote
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    New  ·  0 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
  6. View PDF files stored on the website in the browser

    Allow PDF (and other browser viewable files) to be viewed in the browser.

    The Seattle Sea Kayaking Committee is storing minutes as PDF documents. When you click on the file name (blue) what happens depends on the browser you are using. Some browsers (Firefox) allows the user to choose to download or view in a browser window. Other browsers (Safari and Chrome on Mac) always download the file.

    If I just want to view the file, having it downloaded to my computer is inconvenient. Now I must navigate to the downloaded file, open it, and later decide if I want…

    1 vote
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  7. Make it more clear that a member is under the age of 18

    I can't guarantee that any of my volunteer instructors are "youth qualified" so it should be more clear on a member's profile that they are under the age of 18.

    1 vote
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  8. Leader's Permission Required SHOULD MEAN LEADER'S PERMISSION REQUIRED

    It's hard enough dealing with the instructors and other participants that can not or will not read and understand the posting of an activity, course, field trip, ANYTHING let alone dealing with someone that registers without getting permission to do so. What is the point of having a check box or radio button if there is no functionality behind it?

    1 vote
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    New  ·  0 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
  9. Separate waivers or options in the waiver for photography

    Given the club's push for inclusiveness, it may be (inadvertently) restrictive to require photography as part of the club's waiver. There are numerous reasons why individuals might opt to not be photographed, including general privacy, cultural restrictions on photographic imaging, protection related to domestic and other safety concerns.

    Perhaps offer several membership waiver options (OK to photograph, ask permission with a particular photo, no photographs).

    1 vote
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