General Feedback
This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any forum idea and will be notified of status changes to that idea. Your feedback helps us prioritize projects and improvements for our organization. We receive lots of great ideas, so please search the forum first before adding a new one. If your idea is not yet in our forum, please post it with a simple title and an explanation of your idea and how it benefits The Mountaineers. If you want to learn more about what has already been developed and what is up next, please visit our Technology Blog. Thank you for your participation!
Please note that all our courses, events, trips, course-related activities, clinics, seminars, and lodge stays have feedback forms so that you give feedback for everything in which you participate. You’ll get an email reminder to do so just after the activity. If your feedback is of urgent nature it may be best to contact the chair of the committee that sponsors that program directly. Not sure who the chair is? Visit our Committee Chair Directory or contact our Member Services Team at info@mountaineers.org.
If there was a safety incident or near miss, you will have the opportunity for submitting an Incident Report after submitting activity feedback. You may also use the Incident Report button on the activity detail page (from your My Activities page) or contact our Safety Committee directly at safety@mountaineers.org.
If you reached this site wanting to report problem behavior or harassment by another member, please submit a Behavioral Complaint Form.
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SELL "MERCHANDISE" ONLINE SD139/323/342
Update content type,layout product page similar to the book view, but specific to logo'd merchandise, and set up faceted search
0 votesFeb 2017
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FREE INSTRUCTOR DESK COPIES GH1247
When a volunteer instructor sets up a course, offer them a free text PDF of any Mountaineers Books (MB) title. Also offer them the option of specifying a non-MB text for their course that MB will purchase and fulfill. The instructor would communicate the later text via an email (linked).
0 votesThere are instructions on the course template and course edit forms how to request “desk copies” of our books.
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NEW TEXTBOOK FIELDS IN COURSE FORMS SD342
Link instructor-selected required textbooks to courses and have them automatically appear as a separate items in a course registrant's shopping cart. Student has option to remove from cart. Also make adjustments in course "view" to identify both "required" and "recommended" texts.
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Lodge Reservations SD26/44/418
Develop capability to setup lodge weekends, For member and guests to register online, And admins to manage group reservations
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We completed and launched many of the desired youth programs features in Jan, Feb and Mar 2016.
In May & Aug-Sep 2016, we added the youth forms feature.
In FYE17, we may add the monthly payment feature that is described in this idea: https://mountaineers.uservoice.com/forums/273688-general-feedback/suggestions/16938802-allow-monthly-paymenst-for-annual-youth-programs
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Add Staff UI for Procesing Refunds SD289
Now that we have a My Purchases on the website, we need to be able to properly record refund transactions in all of our systems. This will also reduce the time needed and improve the accuracy of by our Members Service Team to process refunds.
- Staff need the ability to issue refund (full and partial) when canceling a person from an activity or course.
- Staff eed to be able to cancel a person'smembership and refind a specified amoutn of annual dues that have been paid.
- Staff need to be able to cancel and refund full and partial amounts for book…
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Add age parameters for youth only activities GH 1253
To prevent adults from registering themselves or the incorrect family member allow course leaders to indicate age parameters as pre-requisites for courses, course related activities and activities.
0 votesThere is now a minimum and maximum age field on courses and activities to avoid having parents sign up for youth specific activities.
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Add text in manage registration window regarding activities that have closed GH1256
If you get off a waitlist for a field trip and want to remove yourself from one that is already closed it is not clear how to do that from the manage registration window for course related activities.
Please add a tag line to the red text that exists already saying registration has closed to make it say.
Registration closed Mar 11 5:00 pm. Contact leader to be added or removed from roster.
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Close registration for courses that were created before registration close date field existed GH 1148
Is it possible to close registration for all courses that happened last year. The default when we added registration open and close dates to courses was to have them perpetually open which has meant we have had a handful of these incorrect sign ups.
From Jeff- The best fix actually might be blocking registration for a course whose end date is in the past.
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You can currently "offer" more spots than are actually available GH 1152/1188
Fix course capacity so that you can only offer as many spots as are actually available for that course. Right now you can have 5 spots available but make an offer to 10 people on the waitlist.
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Have RSVP system for event listings on Calendar SD346
Make it possible to have members and non members RSVP to events like lecture series and Gear Grab. You should be able to register more than just one and put in your guest's names.
0 votesWahoo you can now rsvp for an intown event like a gear grab or lecture series
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Allow fees for course related activities SD314
Add functionality to allow course activities to charge a fee in addition to the course. Originally suggested by Youth Programming and Conditioning Hiking Series
0 votesYou can now add fees to optional course related activities. Example where you might use this is an optional camping permit fee
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Improve making suggestions for edits or updates to routes/places GH1495
Make it easier to suggest edits to a route/place.
Could move the suggest links up near the book activity widgit.
Online form connected to the links. comments welcome!
0 votesWe moved "Suggest edit " to be under “Suggest photo” and remove the "Suggest new’ link.
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Activities can be scheduled for a route/place that has not been published, but only the author and staff can see it. All others will get an error. The more complete the content, the quicker we can review and publish. If you have an immediate need, please feel free to call our Member Services Team.
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Improve Routes/places search results view GH1134
Be able to view mileage, elev gain and difficulty in the search view.
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Allow new course templates to be created by leaders
We can get this set up with an email notification system to member services to assure that the course is in compliance with Mountaineers course and activity policies and minimum standards.
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Reduce number of clicks to access specific class rosters SD360
Reduce number of clicks to access specific class roster- maybe allow users to "favorite" the classes they need to access often (esp for committee members who are not registered for the course in question). - Suggestion from Adam from Focus groups
0 votesWe have improved our new site wide search. Please check out the new search filters and let us know if there is anything else that would be useful.
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Set up automated autorenewal email and reminder about lapsed membership
Not currently automated, would be time saver to have more of these automated to ensure member renewal.
0 votesYes, emails are now being sent reminding members on the 15th of the month that their card will be charged and emails going when card is charged and if their card payment fails
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