General Feedback

This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any forum idea and will be notified of status changes to that idea. Your feedback helps us prioritize projects and improvements for our organization. We receive lots of great ideas, so please search the forum first before adding a new one. If your idea is not yet in our forum, please post it with a simple title and an explanation of your idea and how it benefits The Mountaineers. If you want to learn more about what has already been developed and what is up next, please visit our Technology Blog. Thank you for your participation!

Please note that all our courses, events, trips, course-related activities, clinics, seminars, and lodge stays have feedback forms so that you give feedback for everything in which you participate. You’ll get an email reminder to do so just after the activity. If your feedback is of urgent nature it may be best to contact the chair of the committee that sponsors that program directly. Not sure who the chair is? Visit our Committee Chair Directory or contact our Member Services Team at info@mountaineers.org.

If there was a safety incident or near miss, you will have the opportunity for submitting an Incident Report after submitting activity feedback. You may also use the Incident Report button on the activity detail page (from your My Activities page) or contact our Safety Committee directly at safety@mountaineers.org.

If you reached this site wanting to report problem behavior or harassment by another member, please submit a Behavioral Complaint Form.


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  1. Make Events work on tagging system for all branches GH2284

    Right now you can't tag an event to multiple calendars and we want to be able to show some events in multiple branches calendars without having to copy and paste. Please make events work this way rather than the folder system to allow greater flexibility and maintain only rsvp roster.

    0 votes
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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  2. Update Privacy settings for leaders and admins GH2102

    Right now some of our leaders have their profiles set to Private but we need members to be able to see leader's badges and emails for communication. Please note this would not share leader's address, emergency contact, phone etc, just email/badges/profile bio

    0 votes
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  3. Add a "Leader Permission" Style Feature to Lodge Stays GH2253

    Add a "Leader Permission" style feature to the lodge stay, so that lodge admins can configure a message that guests see and then a checkbox in the lodge stay reservation model dialog that drives whether the "Reserve" button is active. See the attached file for a sample of how this might look.

    Something like:

    Reservation Restricted
    Reservations are currently restricted to Everett Avalanche Course students.
    [ ] I have permission to make this reservation.

    9 votes
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    0 comments  ·  Lodges  ·  Flag idea as inappropriate…  ·  Admin →
  4. Improve Lodge Stay Cancellation Process - Part 1 GH2141

    Update the workflow used for the Event and Lodge Stay content types used inside a Committee so that the states are:


    • published

    • pending

    • private

    • shared with committee

    • canceled

    Add Salesforce workflows for entire lodge stay cancellation ,like we have for paid courses and activities.

    This will allow us to cancel an entire lodge stay and notify all registered participants manually.

    0 votes
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    0 comments  ·  Lodges  ·  Flag idea as inappropriate…  ·  Admin →
  5. Group Guests Better on the Lodge Stay Roster Tab GH2225

    So that it is clear how many are in a party and who does with who, group the guest together based on the person who registered them. If the person who registered everyone cancels, just show the people they registered that are still going grouped together. See the attached image for a sample of how this would be improved.

    0 votes
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    Completed  ·  0 comments  ·  Lodges  ·  Flag idea as inappropriate…  ·  Admin →
  6. Improve the Lodge Reservation Process for Guests GH2207


    1. Start with just the logged in user and an "Add Guest" button (see attached image "1").


    2. Include a "Remove" button for guests and only show new data entry boxes if the "Add Guest" button was clicked (see attached image "2")


    0 votes
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    Completed  ·  0 comments  ·  Lodges  ·  Flag idea as inappropriate…  ·  Admin →
  7. Add an Email Button to Lodge Stay Rosters GH2261

    Add "Send Email" and "Copy Email Addresses" buttons to the lodges stay rosters so that admins and hosts can email lodge guests more easily. This is what we have for other rosters.

    To make this more user-friendly, we also need to group the lodge stay rosters by reservation status (e.g. Reserved, Canceled, etc.).

    0 votes
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    0 comments  ·  Lodges  ·  Flag idea as inappropriate…  ·  Admin →
  8. Better Track "Guest Groups" in Lodge Rosters GH2289

    Add a “Guest of” column to the on-screen lodge rosters and their download, so we know who’s with who.

    9 votes
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    0 comments  ·  Lodges  ·  Flag idea as inappropriate…  ·  Admin →
  9. Lodge Rosters Role Improvements

    The Role column I assume is important for Meany since it takes a number of people to operate the facility. For Baker there are typically two or four hosts and the current generation of Baker hosts won't go to the effort of registering. Based on this I don't think Baker has much use for this column but I have no problem having it on the roster.

    The only available roles are Host, Volunteer and Participant. We should keep these if it would help guests checking in to know who’s in charge. We can expand them if it would help manage…

    0 votes
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    Completed  ·  0 comments  ·  Lodges  ·  Flag idea as inappropriate…  ·  Admin →
  10. Family Activities Exception GH2280

    In family activities only, recognize when an adult attached to a youth membership has registered and override the Youth Information Form requirement for youth attached to the registered adult’s membership when they register. They would still need to be required to fill out the Family activities program form because otherwise we’d have no waiver on file for the youth.

    Considerations:

    What do we do if the parent or parents cancel? This is a family activity which should be parent-child combos, so this does not seem like but…?
    From Becca - Is there an option to have the system cancel a…

    4 votes
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    1 comment  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    This is complete. To make it work, for an activity that is for families, remember to check the “Family activity?” box and choose “Families” in the Activity Audience field.

  11. When viewing roster (from yellow bar) include date of activity somewhere near the top GH2326

    Real helpful when I have multiple rosters for course-related activity. Example: Kayak Roll Course, with 3 associated pool sessions. I can easily get confused as to which one I am working on at the time. Right now, all three look identical. If dated would show up while in the roster editing screen, then I would instantly be able to verify which one is open.

    2 votes
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    0 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
  12. add scramble category

    At the scramble summit, there was unanimous desire to be able to tag a scramble as rock or snow. I gave two suggestions and they didn’t seem to have a strong opinion one way or another.

    First: since Winter Scramble is under difficulty, just add Rock Scramble and Snow Scramble. They liked the simplicity of this and that if something is rock/snow you can just tag something as both. They did feel like its not truly a “difficulty” rating, so logically it doesn’t make a lot of sense under difficulty.

    Second: Add a “scrambling category”. The benefit here is that…

    9 votes
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    0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    This is easy to do using “Rock Scramble” and “Snow Scramble” in the Difficulty field like we do "Basic Rock Climb and “Basic Glacier Climb.”

    We just need volunteers to add these to our scramble Routes & Places. Please send an email to info@mountaineers.org if you are interested in helping. Thanks!

  13. Avy terrain rating GH2743

    Add an avy terrain category rating to each route/place based on the highest risk area. Eg our Nordic Touring books list avalanche danger as "none, low, moderate, etc" The idea is that any route/place that has an NWAC link also has an avy rating so students can make informed decisions. (came from both snowshoe and scramble summits)

    4 votes
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    0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  14. Create a searchable database of all committee chairs SD646

    searchable by activity type, branch (idea came from scramble summit)

    5 votes
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    4 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
  15. For events, be able to RSVP as a volunteer

    For events, make it possible for people to sign up as a volunteer. Currently, people who RSVP to an event are labeled participants by default. But on the roster, there are 3 roles people can have: event contact, volunteer, or participant. Whoever is managing the roster can re-label people as volunteers, but it would be nice if people could initially RSVP themselves as a volunteer. This would also serve as a recruitment tool for events that need extra volunteers. But maybe this could be a feature that you could turn on or off by adding separate lines in the event…

    1 vote
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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Tess Wendel responded

    We have the ability to set events up to default registrants to be listed as volunteers. This works really well for committee meetings and instructor trainings. When you are creating the event simply go to the RSVP tab and hit the default role for RSVP to be volunteer, it will default to participant. If you use the participant default you can set up a “Want to Volunteer” button on your event that can be set up to email you. There was concern that volunteering for an event requires some back and forth about roles and responsibilities so emailing the leader was helpful.

    Learn how to set this up here: https://www.mountaineers.org/volunteers/leader-resources/branch-committee-how-tos#rsvp

  16. Add a skill to volunteer profile

    Under Volunteer Profile, add a box for "Conflict resolution, mediation, or legal help" to recruit volunteers that can serve as neutral mediators in a conflict or a complaint situation.

    1 vote
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    0 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Tess Wendel responded

    We now have a Attorney/Legal skill option AND a Mediation/Conflict Resolution skill listed in the Volunteer Profile

  17. Clarify the description of the "Assign Badges" function on the Roster page

    For Activities that award a badge, the Roster page contains a check box named "Assign Badges" whose description says "Check this box if this person should be granted the activity badges when the activity ends". The description is misleading because the badge is not granted until the activity is closed. In the lifecycle of an event, "Ended" and "Closed" are two different things: an activity is considered "ended" once its End Date is in the past.

    It looks like this may just be a simple typo in the checkbox description. If so, updating the text from "ended" to "closed"…

    0 votes
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    Completed  ·  0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  18. Improve Feedback forms ~PloneOnly

    Please fix the feedback form-
    Under the overall rating you only give four options and there have been a number of times that I didn’t want to mark “Pretty good, I'd go again” or “Not so great, I'd think twice about going again”, but needed something right in the middle like- it was OK, but I might or might not do it again.
    With the options given “Not so great” is just a little better than a disaster. We need some kind of “ho hum” option. Sometimes it isn’t as bad as “Not so great” but it isn’t “Pretty good”…

    2 votes
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    2 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Tess Wendel responded

    We recently reviewed and updated all of our feedback forms. We opted stick with four response options, to avoid too many folks “sitting on the fence” – but we did update the options to include a more neutral “it was fine” choice. Additionally, we rephrased the question/replies to focus on the person’s experience on that specific trip, regardless of whether or not they would go again. Please see the following example:

    Please rate your overall experience on this trip.
    > It was excellent, I loved everything!
    > It was just fine, nothing stood out as particularly positive or negative.
    > It wasn’t my favorite, there were a few things that I didn’t enjoy.
    > It was terrible, I didn’t like anything!

    We also included some additional questions related to building a more welcoming, inclusive environment, limiting our impact on our public lands and clarifying any safety related incidents.

    To view…

  19. Search button on map edit disappeared with mobile launch GH2138

    Search button on maps when adding events is now just text, its hard to tell that you can actually do a search without the button look.

    0 votes
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    0 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
  20. Allow application for course to be accessed even when registration is closed or hasnt opened GH2113

    This is important for anything like basic climbing that has a longer application that they want people to be able to fill out ahead of time. Right now you can add the application to the course but it doesn't show in the portlet until registration opens.

    7 votes
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    0 comments  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    Potential students will now see the info and link to the course application or that the course require leader’s permission even if the course is not yet open for registration.

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