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General Feedback

This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any idea and will be notified of its status changes. Your feedback helps us prioritize projects and improvements for our organization.

We receive lots of great ideas, so please search the forum before adding a new one. If your idea is not yet in our forum, please post it with a simple title and an explanation, and how it could benefit The Mountaineers. If you want to learn more about what we've already implemented and what is up next, please visit our Technology Blog. Thank you for your participation!

Please note that all our courses, events, trips, course-related activities, clinics, seminars, and lodge stays have forms for you to give feedback when you participate. You’ll get an email reminder to do so just after the activity. If your feedback is of urgent nature it may be best to contact the chair of the committee that sponsors that program directly. Not sure who the chair is? Visit our Committee Chair Directory or contact our Member Services Team at info@mountaineers.org.

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410 results found

  1. Trigger a notification for Senior Rate Eligibility when Members turn 65 ~Salesforce

    Many members appreciate the convenience of the auto renewal feature for membership dues but for members who begin their enrollment at the Adult rate and turn 65 before card expiry, this may result in several years of paying at a higher rate than necessary. Including a notification on their 65th birthday, similar to the one sent out when members turn 18, will allow these members to make a fully informed decision about their options.

    1 vote

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  2. My Activities...More speed, please GH3433

    It is taking such a long time now to post and edit activities, load pages, etc. I spend a lot of time waiting after pushing "Save" and "Edit" buttons. Sometimes, the system times out. Other times, it's not clear if pushing the Save and Edit buttons even worked. It is 10-15 seconds here and there, but it adds up when one is doing a lot of editing, posting, roster clean up, etc. Thank you.

    35 votes

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    We just made several changes aimed at improving website speed, particularly for loading the My Activities pages and searches like Find Activities.

    For the My Activities, the page header and current/future activities should now load immediately (worst case in a few seconds). “Loading” is displayed while the past activities are being compiled. How long it takes to display them depends on how many there are, but load times should be much faster now.

    To view your My Activities page, you might also need to refresh that page. With all the improvements, it’s probably also a good idea to clear your browser’s cache and then reload your My Activities page.

    Please add a comment here if you’re having any issues or if the response time is still very slow. And please include the details: (1) a link to the page and (2a) how long it took to load that page (use…

  3. Limit adding more than 1 duplicate profile and limiting duplicates overall GH3636

    Member services has seen a significant increase in the overall number of duplicates in the past 6-12 months. This has meant there have been a significant increase in login troubles for members, an increase in login-related inquiries. Member services has also been unable to keep up with the constantly growing number of duplicate accounts. Since December 2020, we have seen approximately 3000 duplicate pairs emerge - that's approximately 1000 pairs or 500 duplicated accounts per month.

    We believe there are a few things that could be done to reduce the number of duplicates overall.
    1. Prevent/block folks from adding more…

    9 votes

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    1 comment  ·  Members  ·  Admin →
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  4. Clarify language for profile management when adding family member GH3554

    We've received a number of calls lately from folks who have a family membership. They go to add an adult family member, but get stuck when they are required to select whether 'I will manage the account for the youth' or 'the youth will manage their own profile, but I will sign their waiver and manage their account.' It is confusing that they have to choose one of these options when they are not adding a youth family member to their account.

    I think changing the language to something like these two options would suffice to reduce confusion:
    -This is…

    6 votes

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  5. Magnuson South Wall Climbing Reservations

    This page has confused me a few times. The Seattle Park Department does not manage reservations. It would be nice to have updated information about the south wall here.

    Open public use?
    Any reservation system?
    Bolted?
    Check for exclusive reservations, where?

    https://www.mountaineers.org/locations-lodges/seattle-program-center/events/magnuson-reservation

    Thanks!

    1 vote

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    Completed  ·  1 comment  ·  Content  ·  Admin →
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  6. Searchable committee minutes

    We hold meetings, take minutes, and archive them. The ability to search past minutes will be very useful. In fact, I think that searching for when the committee discussed some topic - and what was decided - will be the most common way that I reference our meeting minutes.

    1 vote

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    1 comment  ·  Search  ·  Admin →
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    The text files in all PDF files on our website are indexed and we can add a search portlet to any area of our website. If you have a committee or folder or anywhere else on our website within where this would be beneficial, please send an email to info@mountaineers.org.

    Here are two examples of the search portlet in use:

    Blog: https://www.mountaineers.org/blog

    The Mountaineer Annuals: https://www.mountaineers.org/about/history/the-mountaineer-annuals

  7. Filters at top of site search results do not work as expected GH3660

    Enter text in site search bar in the header and hit enter. Results are shown with four buttons at top (Find Books, Find Events, Find Courses, Find Activities). Hit "Find Books" and the results are refreshed and show me things not related to what I searched for (not sticky to the search term I entered). Expected result is the search term result list is filtered to just books. See screenshots.

    2 votes

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    4 comments  ·  Books  ·  Admin →
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  8. Add MountainQueers to Search

    Add MountainQueers as affinity group to green search bar, similar to how we have "Singles", "Families", etc. If possible make this an easier area to update for the future as we look to expand our affinity groups.

    3 votes

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    1 comment  ·  Search  ·  Admin →
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  9. Allow Participants to be Bulk Assigned Volunteer Hours GH3364

    Our requirement for the Stewardship Credit badge is 8 hours of stewardship-related work which can be obtained many ways. We have many stewardship activities, but some of them only require 2-4 hours of work. To make this easier to track, we'd like to be able to bulk assign volunteer hours to participants in these cases

    4 votes

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    1 comment  ·  Activities  ·  Admin →
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    This is complete. Look for the "Check this box to assign volunteer hours to participants too" checkbox when closing an activity.


    We're working on how to integrate this this the Stewardship badge soon (seehttps://feedback.mountaineers.org/forums/273688-general-feedback/suggestions/41870725-assign-the-stewardship-credit-badge-based-on-stewa).

  10. Automate Seattle PC Lobby TV Display

    Set up a way to automatically display information on the Seattle Program Center lobby television/monitor based on event data from Salesforce, a per-designed template, and a set of chosen images.

    3 votes

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    0 comments  ·  Events  ·  Admin →
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  11. Route/Place Missing Photo Finder

    Develop a way to find Routes & Places that are missing a photo so that anyone may find a route/place where we need a photo to make our website more content rich.

    2 votes

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    Completed  ·  0 comments  ·  Activities  ·  Admin →
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  12. Registration Portlet Checkbox Update for Adult Courses GH2751

    For an adult registering for an adult course (i.e. one that's NOT a Youth Program), display this text The leader of this course has explicitly given me permission to register and I understand I may be permanently deleted from the roster if I sign up without that permission. I further verify that I have the skill requirements necessary to safely participate. {Request Leader's Permission} if no application form URL is specified and the person registering is not a youth.

    For a youth registering for an adult course (i.e. one that's NOT a Youth Program"), display a checkbox with this text …

    1 vote

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  13. First Nation Land Acknowledgment

    I recommend placing a First Nation Land Acknowledgment statement on the bottom of The Mountaineers webpages. As an organization, we should recognize the ancestors and current stewards of the lands we live, work, and recreate on. A great example of this is already on the Braided River website/webpages. https://www.braidedriver.org.

    3 votes

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  14. Make Date/Time Calendar widget a consistent format GH3662

    Across the site I have discovered that the date/time calendar widget is not in the same format (some have Saturday/Sunday at the beginning/end of the week; others have Sat/Sun at the end of the week). In general this is fine, but when you're adding LOTS of activities for entire program year it's significantly more time consuming because you have to pay closer attention to which day you are clicking. And, there's a higher likelihood of choosing the wrong date because visually it is in a different location on each calendar widget. It would be preferred if all calendar widgets had…

    7 votes

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  15. Add Filters, Instructor Opt In/Out, and Badges to Committee Rosters

    (1) Add filters to top of the page--admins, committee members, position, leaders, instructors, badges and lookup by name.

    (2) Add an instructor opt in/out checkbox (see http://feedback.mountaineers.org/forums/273688-general-feedback/suggestions/34126369-volunteer-instructor-recruitment-request-opt-in).

    (3) Add four badge columns to the download so you can see course badges, skill badges, leader badges and instructor badges. And maybe a fifth column that shows all other badges.

    Notes/observations:

    Within Committee rosters, currently you can "Sort" members by group, but not "Filter" them. The "Sort" tool is not very helpful, as many members have multiple roles (Leader, Instructor, Committee member, etc). When I click on "Groups" to sort my…

    22 votes

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    6 comments  ·  Rosters  ·  Admin →
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  16. Alphabetical sort for rosters has disappeared

    Before the May plone update committee, course and activity rosters could be sorted by name which was very helpful when comparing rosters and trying to find peoples names to manage rosters. Right now when you have a roster for over 12 people it becomes more difficult to manage rosters. Hopefully since we used to have this functionality it can be fixed soon.

    1 vote

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    1 comment  ·  Rosters  ·  Admin →
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  17. Add "Online Classroom" and "Hybrid" as filter options for courses.

    In this time of Covid19, make it easier for users to sort/filter by distance learning options.

    1 vote

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  18. Add our COVID Code of Conduct to website GH 3445/3446/3447/3450/3455

    Add text acknowledging our COVID Code of Conduct, including a link to the reference page(s), to the event/activity creation page and the registration pop-up. Also add a note about the Code of Conduct to the top of all event and activity listings.

    Add donation requests to free activities and events.

    Better emphasize donation request in checkout process.

    Add "Include credit card fees" for donations.

    1 vote

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    0 comments  ·  Activities  ·  Admin →
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  19. Road and parking conditions at trailhead

    This idea is to address via the Mountaineers website a forum or better way of organizing info on trailhead parking, access road conditions, and trail conditions, the concept would be to have an easy convenient way for trip leaders and/or participants (plus any Mountaineers member doing a private trip) to have a central location where they would post information on the status of the trailhead access road, and how much snow or mud there is on the trail, which is always a question mark during the Spring and early Summer.

    Currently the only method I am aware of is to…

    1 vote

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    Thanks for sharing your idea. We currently encourage our members to share trip reports after their trips, and they are prompted to report on things like trail and road conditions. All of our routes and places also link to the websites for local land managers, which often have the most updated information on these specific locations. We would love to see more trip reports on our website, and will continue to encourage our members to do so, and we encourage the use of the linked resources already available to assess conditions.

  20. Improve MORE+ button

    From feedback, it appears that many people fail to notice the "more+" button in activities, especially on cellphones. Because they don't see it, they don't read all the important info in leader's notes. The More+ button should be more prominent...possibly a brighter, solid color button? Better yet, how about all the info about the trip expanded so it's never missed?

    1 vote

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    1 comment  ·  Activities  ·  Admin →
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