General Feedback
This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any idea and will be notified of its status changes. Your feedback helps us prioritize projects and improvements for our organization.
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412 results found
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Fix rich text fields in our form builders so that are mobile accessible.
In order to make application processes simple for the applicants, we need to be able to allow the applicant to hyperlink other documents into an application, which we use a rich text field for. these rich text fields are not accessible (or even visible) on mobile, so we're getting applications with blank answers, and the applicant didn't even know there were questions they missed.
1 voteCompleted May 2019. We “fixed” existing forms that have/had rich text fields.
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Make the Write-In Amount Box on the Donation Page Wider GH2902
On the Donation Pages make the write-in amount box wider. Examples:
- Donate: https://www.mountaineers.org/donate
- MAP Scholarship Fund: https://www.mountaineers.org/donate/other-giving-options/map-scholarship-fund (see attached)Probably as wide as the one on the checkout page (see attached).
3 votes -
Include a link to Post a Trip Report in Your Trip Is Closed notice
More trip reports might be written if a reminder/invitation to write link were tucked into the Your Trip Has Been Closed email.
1 voteWe already do. See the comments for the text of the email we send.
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Improve Book Author Import GH2780/2803
(1) Set up author bios to get exported/imported the same way that we do the book long descriptions, to avoid the need to truncate them.
(2) In the Acumen-Plone sync, automatically check the "Show in byline" box for all contacts if there are three or fewer authors on the book's roster. Note that we'll manually update book rosters for this when there are four or more on the book's roster.
3 votesCompleted Jun 2019.
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Prevent Leader/Instructor Badge Assignment GH2740
When adding a person to a committee roster as a leader and/or an instructor, have two checkboxes--one for leaders and one for instructors--that prevent the leader and/or instructor badge from being assigned.
9 votesJun 2018
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Instructors for seminar/clinics GH2883
I just noticed there's no option for an "instructor" role in the seminar/clinic template. Can we add this? Seminars/clinics are often course-like in that they have instructors.
thanks!
3 votesCompleted ·
AdminJeff Bowman
(Associate Director of Information Technology, The Mountaineers)
responded
Completed Dec 2020.
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Create a Single-Pitch Sport Climb Leader badge ~WebsiteContent
A pathway to leadership for students who participate in the Leading Bolted Routes or Sport Climbing courses would serve to create a pipeline of knowledgable, interested instructors for future courses, and help to ensure that Mountaineers' high standards are maintained during instruction in future classes and on official sport climbing trips.
This badge would be distinct from any of the other existing climb leader badges, but would require a similar pathway-- leadership, WFA/MOFA, resume, etc.
2 votesCompleted ·AdminJeff Bowman
(Associate Director of Information Technology, The Mountaineers)
responded
Thanks for your suggestion. Last fall, we completed the modularization and reorganization of our climbing leadership structure. This new structure achieves a number of important outcomes: (1) Offers transparency to the students and equalizes the experience for all aspiring leaders. (2) Provides a clear leadership pathway where aspiring leaders can see a road map to how they can become a leader in whatever climbing pursuit they are interested in leading. (3) Provides early leadership opportunities, giving our members a chance to feel valued and develop their leadership skills early on, while they are also developing their technical skills. We believe this will lead to more leaders, and early identification of individuals who may have been overlooked for leadership opportunities in the past, thereby reducing the burden on our top leaders to run crag outings. We believe this will increase our trip offerings overall. You can learn more about the new…
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Allow course leaders to offer spots to students whose offer has expired GH2971
Right now students are offered a spot and they have 5 days to complete offer and then they are put into cancelled mode. Students also can be trying to complete their offer online and for courses where you have to pick field trips they often navigate away from the screen to check calendars and when they come back the 30 minutes is up and they have been kicked into cancelled mode. Both of these cancellations usually result in the student reaching out to the course leader and the course leader is unable to offer them a spot so instead member…
1 voteCompleted Apr 2019.
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Add new brands on ExpertVoice
I love this perk and have used it 3 times already. My only complaint is that there needs to be new brands added on. I remember getting an email about a brand item only to find out it's not on The Mountaineers. How hard is it to add more?
I know we all like different brands so I would hate to loose any just want more added in.1 voteThanks for your note Vickie. We’re happy to hear that you are enjoying and taking advantage of the benefits offered through your membership. ExpertVoice has been one of our generous supporters for many years, and they offer discounts on brands for Mountaineers at two different levels: about 100 brands are available for members, and 300 brands are available for volunteers (who volunteer five or more days a year). ExpertVoice selects the different brands available at each tier. If you’d like to provide them with additional feedback, you can do so at https://www.expertvoice.com/contact.
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Clone Activities (was Enable a script to create lodge stays and activities in bulk) SD663
As a member of the activity leaders group allow me to clone an activity so that I can more easily create the series of activities I need.
Fields that can be different in clones:
- Start Date
- End Date
- Registration Opens: Default to 9 am on Start date + 1 day
- Registration Closes: Default is noon on the Thursday preceding the Start date
- Leader
- Member and Non-member Prices (NOT cancellation fee) if either of those fees is >0 on the activity being cloned.Notes:
- This is similar to what we do for lodge stays…4 votesCompleted Sep 2019.
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Remove "Getting Started Series" from the Activity Leader Rating GH2781
It's confusing to see "Getting Started Series" in the activity search results as an option when we no longer have a formal "Getting Started Series" program.
7 votesCompleted ·AdminJeff Bowman
(Associate Director of Information Technology, The Mountaineers)
responded
Complete Jun 2022. We removed the "For Beginners (Getting Started Series)" item from the Leader Rating List. Future activities with this rating were changed to "Casual."
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Add Pronoun Field to Profiles - Part 1 GH3031
We not only want people to be comfortable being themselves, but also to be celebrated for their identities and what makes them unique. In addition, we try to build a culture where we don’t make assumptions or pass judgment on each other. So if a person chooses to tell you their pronouns (in their profile or otherwise), they are simply letting you know how you can refer to them, without you having to make any assumptions.
Part 1 - Add pronoun field to profile edit form and profile display.
Part 2 - Add pronoun field to roster displays and downloads.
12 votesCompleted ·AdminJeff Bowman
(Associate Director of Information Technology, The Mountaineers)
responded
Pat 1 was completed in Dec 2019.
See http://feedback.mountaineers.org/forums/273688-general-feedback/suggestions/41632774-add-pronoun-field-to-rosters-part-2-gh2887 for Part 2. Vote for or subscribe to the “Part 2” idea to receive status updates.
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Only Count Trip, Clinic/Seminar Activities for Guest activity limit GH2769
We'd like new guest members to be able to sign up for courses that have two activities associated with them and be able to join for two regular hikes and right now the course related activities count towards your "guest count"
5 votesCompleted ·AdminJeff Bowman
(Associate Director of Information Technology, The Mountaineers)
responded
Completed Jun 2021.
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Print Youth Program Forms SD647
We'd like to print the Youth Program Form(s) as we do for the Youth information Form(s) from the Youth Flag Report.
- We'd have two "print" buttons on the Youth Flag Report: "Print Youth Information Forms" and "Print Youth Program Forms"
- We'd use the same "line in the sand" (i.e. ~~~) to include only text/responses above the line for the program form(s) being printed.8 votesCompleted Jun 2019.
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Improve Text Search Results GH2835/2836/2913(590)
Refine the the text search results for all of the faceted searches including site search. Using threes words (W1, W2, W3) as an example, by rank ordering results in this order:
1. Phrase – W1 and W2 and W3 in that order
2. Contains all three words in any order
3. Contains W1 and W2
4. Contains W1 and W3
5. Contains W2 and W3
6. Contains W1 only
7. Contains W2 only
8. Contains W3 onlyInclude some fuzziness in search (e.g. Ben give results for Ben and Benjamin).
Consider weighting content types (e.g. Books above events).
5 votesWe missed indexing text from the Page content type, so we added that. The removed the Image content type so images will not dwarf other types of content. We determined that that the search ranking was working as desired and described here.
We’ll tackle integrating fuzziness and spelling/typos into another suggestion/project or two.
If you find that a search result you expect is not as high in the search results as you think it should be, please send an email to info @mountaineers.org with:
(1) URL from the search
(2) URL from the item that you think should be ranked higher in the search
(3) why you think this item should be ranked higher -
STOP Allowing Registration to Occur Before Registration Begins
Field Trips are full before registration date. Wtf? This makes registration dates pointless!!! As a new Scrambling student I’m patiently waiting for field registration to begin only to realize they are full prior to registration. Members are fine getting leader’s permission but should have to wait till the registration is open to register not before.
4 votesCompleted ·AdminJeff Bowman
(Associate Director of Information Technology, The Mountaineers)
responded
We provide leader training in our new leader orientation and leadership development programs, in our online resources, and in our Leader Lines email newsletter to address this issue.
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Please create two "outdoor leadership" activity types ~Salesforce
In order to track what the mountaineers does in terms of outdoor leadership, we would like two activity types:
Leader Development - Leadership Skills
Leader Development - Technical SkillsBelow is the email thread for background:
Here’s a really quick stab at some language, for nothing else than to give us something to edit:Leadership Skills
- May or may not be activity-specific.
- May or may not have a focus on outdoor leadership.- Emphasis on facilitation, instruction, and/or group leadership.
Technical Skills
- Activity-specific.
- Skill development in activity that this person leads or aspires to lead. (Not…7 votesCompleted Feb 2019
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Course page not loading with high volume visitation, Speed GH2785
When course participants visit this page at the same time and try and click Manage Registration no one else can visit the course page. Specifically we had about 75 out of the 100 participants were online trying to sign up for their hikes at 9:00AM yesterday. We had 25 hikes that all went "live" for registration at 9:00 (these are our April CHS hikes). The offerings were split evenly -- 12 CHS1 hikes and 13 CHS2 hikes -- and, from what I can see, the participants were attempting to sign up for a real variety, not just 2 or 3…
3 votesWe’ve optimized the course page and manage course activity registration dialog, and added a sever that we can turn on as needed for times like these when there are many people registering for many course activities.
Oct 2018
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Backordered and Pre-order Books & Merchandise: Charge & Ship SD627/654/655/656/662
As a customer allow me to pre-order or backorder a book that is not yet available or out of stock. When the book is available, charge my credit card, and ship the book I ordered to the shipping address I specified.
4 votesCompleted Jun 2019.
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Practice Sessions
In order to accommodate activities that are not trips and not instructional in nature, we would like to create a category called "practice sessions" that function exactly like clinics. Currently, these would be used to house pool practice sessions (currently listed as clinics) and open climb nights (currently listed as events and therefore we aren't requiring online waivers or QYL for youth to come). We (Sara, Becca, Tess) think that this could potentially require very little development and have a positive impact across the organization. I'm happy to chat more about it!
4 votesThis was completed as part of the website 4.5 upgrade in February 2024. https://www.mountaineers.org/blog/tech-update-4-5-bulk-roster-updates-practice-sessions-site-search-and-more.
Thank you for your patience and feedback.
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