General Feedback

This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any forum idea and will be notified of status changes to that idea. Your feedback helps us prioritize projects and improvements for our organization. We receive lots of great ideas, so please search the forum first before adding a new one. If your idea is not yet in our forum, please post it with a simple title and an explanation of your idea and how it benefits The Mountaineers. If you want to learn more about what has already been developed and what is up next, please visit our Technology Blog. Thank you for your participation!

Please note that all our courses, events, trips, course-related activities, clinics, seminars, and lodge stays have feedback forms so that you give feedback for everything in which you participate. You’ll get an email reminder to do so just after the activity. If your feedback is of urgent nature it may be best to contact the chair of the committee that sponsors that program directly. Not sure who the chair is? Visit our Committee Chair Directory or contact our Member Services Team at info@mountaineers.org.

If there was a safety incident or near miss, you will have the opportunity for submitting an Incident Report after submitting activity feedback. You may also use the Incident Report button on the activity detail page (from your My Activities page) or contact our Safety Committee directly at safety@mountaineers.org.

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  1. Improve relevance of Branch News page

    The Branch landing page presents a newsfeed (blog) over which the branch has little control and does not make a very useful "home' or "welcoming" page for branch.

    Ideally,branches should be able to design/manage landing pages to their liking, but that's another story.

    Short of that, I request a better way to prioritize the blogs that appear on that page. As it stands, the page intermixes blogs submitted by the branch with blogs submitted by staff and others. The problem is that the volume of blogs originating from others overwhelms those originating from the branch, causing them to scroll off…

    3 votes
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    1 comment  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    Managing the blog posts and events branch pages is a team sport. We don’t tag everything to the branch pages, but with organization-wide things that are important for our members we do post them to the branch pages. We do so because assume some people visit only their branch page and don’t always visit our home page.

    The design of the branch pages was requested and approved by all our branch’s leadership. Changing their design requires the same level of consideration and approval. At this point, we don’t see a desire for making changes from our branch leaders, but please do send any suggestions to your branch chair so they can bring them before their fellow branch leaders.

  2. Make it so the alpine scramble template can't be chosen during the winter months

    During the winter months, roughly October 15 - April 15, we require that trips must be listed as "Winter Scramble" rather than "Alpine Scramble", this is because different badges are required for scrambling during the winter months. Unfortunately, from time-to-time a leader accidentally lists the trip as Alpine Scramble, allowing people to register who should not be qualified.

    Is there any way to prevent the listing of "Alpine Scramble" trips during winter months, so only the "Winter Scramble" is allowed?

    1 vote
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    0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    We re-ordered the activity templates in the activity scheduling process drop down, so “Alpine Scrambling” and “Winter Scramble” are next to each other, so leaders can easily choose the correct template.

    Winter scrambles are conditions and weather dependent so a fixed set of dates is not as flexible as this.

  3. Fix Email Timestamp for Message Sent from Website GH2292

    It appears that when a leader sends an email from the team roster or anyone on the roister send an email from the tabbed nav roster that the timestamp on the email is eight hours earlier than when the email was actually sent. So it would seem that the website is sending the time as UTC rather than PST and the recipient's email server is converting that to PST (8 hours earlier than UTC).

    5 votes
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    Completed  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  4. Make tag type-ahead search case insensitive GH2325

    Make the type-ahead tag search case insensitive. For example, if you type "Everett" or "everett", the "Everett Branch" tag should be in the results list.

    3 votes
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    Completed  ·  0 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
  5. Add a "Leader Permission" Style Feature to Lodge Stays GH2253

    Add a "Leader Permission" style feature to the lodge stay, so that lodge admins can configure a message that guests see and then a checkbox in the lodge stay reservation model dialog that drives whether the "Reserve" button is active. See the attached file for a sample of how this might look.

    Something like:

    Reservation Restricted
    Reservations are currently restricted to Everett Avalanche Course students.
    [ ] I have permission to make this reservation.

    9 votes
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    0 comments  ·  Lodges  ·  Flag idea as inappropriate…  ·  Admin →
  6. Better Track "Guest Groups" in Lodge Rosters GH2289

    Add a “Guest of” column to the on-screen lodge rosters and their download, so we know who’s with who.

    9 votes
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    0 comments  ·  Lodges  ·  Flag idea as inappropriate…  ·  Admin →
  7. Make it possible to use the cursor keys within all text fields when creating or editing an activity.

    When setting up and/or editing an activity, it is possible to move the cursor about inside the "Summary" filed but not in the "Meeting Place and Time" and "Required Equipment" fields. As a result, it is very frustrating to enter or correct information in the online activity form.

    In other words, when pressing the ⬅️➡️⬆️or ⬇️ keys on my keyboard, the cursor will move accordingly inside the text field "Summary" as one would expect with a normal word processing function.

    But in the "Meeting Place and Time" and "Required Equipment" fields, pressing these same ⬅️➡️⬆️or ⬇️ keyboard cursor control keys…

    1 vote
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    0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    Last fall, we upgrade our rich text field editing interface. Hopefully, that and perhaps some Apple iOS updates have fixed this issue. If not, please send an email to info@mountaineers.org and we’ll take another look.

  8. Family Activities Exception GH2280

    In family activities only, recognize when an adult attached to a youth membership has registered and override the Youth Information Form requirement for youth attached to the registered adult’s membership when they register. They would still need to be required to fill out the Family activities program form because otherwise we’d have no waiver on file for the youth.

    Considerations:

    What do we do if the parent or parents cancel? This is a family activity which should be parent-child combos, so this does not seem like but…?
    From Becca - Is there an option to have the system cancel a…

    4 votes
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    1 comment  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    This is complete. To make it work, for an activity that is for families, remember to check the “Family activity?” box and choose “Families” in the Activity Audience field.

  9. add scramble category

    At the scramble summit, there was unanimous desire to be able to tag a scramble as rock or snow. I gave two suggestions and they didn’t seem to have a strong opinion one way or another.

    First: since Winter Scramble is under difficulty, just add Rock Scramble and Snow Scramble. They liked the simplicity of this and that if something is rock/snow you can just tag something as both. They did feel like its not truly a “difficulty” rating, so logically it doesn’t make a lot of sense under difficulty.

    Second: Add a “scrambling category”. The benefit here is that…

    9 votes
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    0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    This is easy to do using “Rock Scramble” and “Snow Scramble” in the Difficulty field like we do "Basic Rock Climb and “Basic Glacier Climb.”

    We just need volunteers to add these to our scramble Routes & Places. Please send an email to info@mountaineers.org if you are interested in helping. Thanks!

  10. Skill Badges as Activity Prerequisites SD313/414

    Some benefits to using skill badges as prerequisites for activities include:
    --Lessening bureaucracy and improving course administration. For example, Basic Climbing Admins would be able to track student progress online, rather than manually in booklets, and it can ensure that Basic Climbing students cannot register for glacier climbs until they've successfully completed glacier skills training.
    --Allowing course leaders to specify leader prerequisites for skills conditioners, allowing people to grow into leadership, broadening the leadership funnel.
    --Encouraging leaders who are reluctant to take students they don’t know on climbs to open them up, because they will be able to see more…

    0 votes
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    Completed  ·  1 comment  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
  11. Allow application files directly uploaded to course edit form GH2764

    Make it so I can directly upload my course application on the course Edit form. Having to find my url and remember which folder i uploaded my application in is confusing and not intuitive.

    1 vote
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    0 comments  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    We added a link to the help text that opens the Course Materials folder in a new tab or window so that a file or web form can be added or its URL copied more easily. It’s one click up to the course template and it’s other folders if the application form is stored in a folder other than in the Course Materials folder.

  12. When viewing roster (from yellow bar) include date of activity somewhere near the top GH2326

    Real helpful when I have multiple rosters for course-related activity. Example: Kayak Roll Course, with 3 associated pool sessions. I can easily get confused as to which one I am working on at the time. Right now, all three look identical. If dated would show up while in the roster editing screen, then I would instantly be able to verify which one is open.

    2 votes
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    0 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
  13. Allow application for course to be accessed even when registration is closed or hasnt opened GH2113

    This is important for anything like basic climbing that has a longer application that they want people to be able to fill out ahead of time. Right now you can add the application to the course but it doesn't show in the portlet until registration opens.

    7 votes
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    0 comments  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    Potential students will now see the info and link to the course application or that the course require leader’s permission even if the course is not yet open for registration.

  14. Improve Feedback forms ~PloneOnly

    Please fix the feedback form-
    Under the overall rating you only give four options and there have been a number of times that I didn’t want to mark “Pretty good, I'd go again” or “Not so great, I'd think twice about going again”, but needed something right in the middle like- it was OK, but I might or might not do it again.
    With the options given “Not so great” is just a little better than a disaster. We need some kind of “ho hum” option. Sometimes it isn’t as bad as “Not so great” but it isn’t “Pretty good”…

    2 votes
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    2 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Tess Wendel responded

    We recently reviewed and updated all of our feedback forms. We opted stick with four response options, to avoid too many folks “sitting on the fence” – but we did update the options to include a more neutral “it was fine” choice. Additionally, we rephrased the question/replies to focus on the person’s experience on that specific trip, regardless of whether or not they would go again. Please see the following example:

    Please rate your overall experience on this trip.
    > It was excellent, I loved everything!
    > It was just fine, nothing stood out as particularly positive or negative.
    > It wasn’t my favorite, there were a few things that I didn’t enjoy.
    > It was terrible, I didn’t like anything!

    We also included some additional questions related to building a more welcoming, inclusive environment, limiting our impact on our public lands and clarifying any safety related incidents.

    To view…

  15. Remember me function on log in page is broken GH2020

    "Remember me" on the log in page is not working and when I open new windows or close my browser I have to log in again.

    12 votes
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    We now have this fixed. Please let us know if you have any issues with the “Keep me logged in” feature.

    Remember that when you use this it will last for 30 days for each device/browser combination so long as you do not log out.

  16. Waitlisted people can take themselves off a trip any time GH2131

    I see why people signed up for a trip need to contact the leader to take themselves off a trip after signups for the trip has closed. However, I DON'T SEE why that applies for people who are merely waitlisted.
    What is the possible logic for this?? Especially since being waitlisted means you can't sign up for anything else at the same time. You need to contact the leader and then the leader, who may be away from email, needs to take them off. Especially since the closure period for some trips is way in advance of the trip.
    This…

    10 votes
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    1 comment  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    Participants may now cancel from an activity if they are on the wailist and registration is closes.

  17. Avy terrain rating GH2743

    Add an avy terrain category rating to each route/place based on the highest risk area. Eg our Nordic Touring books list avalanche danger as "none, low, moderate, etc" The idea is that any route/place that has an NWAC link also has an avy rating so students can make informed decisions. (came from both snowshoe and scramble summits)

    4 votes
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    0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  18. Setting the default role for RSVP's to an event as "volunteers" when appropriate GH2022

    Some committees put their meetings on the calendars and people who RSVP are clearly committee volunteers, not "participants." If we could identify which types of events to do this with, it would more accurately capture our volunteer's efforts to default to the role of "volunteer" rather than "participant" when people RSVP to these types of events.

    5 votes
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    2 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
  19. For events, be able to RSVP as a volunteer

    For events, make it possible for people to sign up as a volunteer. Currently, people who RSVP to an event are labeled participants by default. But on the roster, there are 3 roles people can have: event contact, volunteer, or participant. Whoever is managing the roster can re-label people as volunteers, but it would be nice if people could initially RSVP themselves as a volunteer. This would also serve as a recruitment tool for events that need extra volunteers. But maybe this could be a feature that you could turn on or off by adding separate lines in the event…

    1 vote
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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Tess Wendel responded

    We have the ability to set events up to default registrants to be listed as volunteers. This works really well for committee meetings and instructor trainings. When you are creating the event simply go to the RSVP tab and hit the default role for RSVP to be volunteer, it will default to participant. If you use the participant default you can set up a “Want to Volunteer” button on your event that can be set up to email you. There was concern that volunteering for an event requires some back and forth about roles and responsibilities so emailing the leader was helpful.

    Learn how to set this up here: https://www.mountaineers.org/volunteers/leader-resources/branch-committee-how-tos#rsvp

  20. Add a skill to volunteer profile

    Under Volunteer Profile, add a box for "Conflict resolution, mediation, or legal help" to recruit volunteers that can serve as neutral mediators in a conflict or a complaint situation.

    1 vote
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    0 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Tess Wendel responded

    We now have a Attorney/Legal skill option AND a Mediation/Conflict Resolution skill listed in the Volunteer Profile

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