7 results found

1. Course-Activity Late Cancellation Management

   We have noticed that students are able to cancel from course-related activities after registration has closed. Some volunteers have requested a website improvement that would either prevent cancellations after registration date is closed, or better allow volunteers to manage this process. No-shows and late-cancellations have a big impact on volunteers' ability to successfully run programs.

   Our tech team identified that the ability to cancel after registration closes is not a glitch, but rather, has always been the way the website has operated. Currently roster email notifications can be used to manage when students cancel from an activity roster, but this does not prevent the late cancellations.

   Further testing will be required, but it looks like there may not be any warning sign or indication for students cancelling from the "manage registration' pop out window that the registration period has closed. On the activity page, however, there is text that indicates that the registration has closed, and to contact the leader to be added/removed from the roster. After the close date, it is no longer possible to sign up from the "manage registration" pop out.

   Ideally we'd like to find a solution that balances the importance of supporting our volunteer leaders while also making it easy (and continuing to provide education and training) for our members to participate.

   We have noticed that students are able to cancel from course-related activities after registration has closed. Some volunteers have requested a website improvement that would either prevent cancellations after registration date is closed, or better allow volunteers to manage this process. No-shows and late-cancellations have a big impact on volunteers' ability to successfully run programs.

   Our tech team identified that the ability to cancel after registration closes is not a glitch, but rather, has always been the way the website has operated. Currently roster email notifications can be used to manage when students cancel from an activity roster, but this… more

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   0 comments  ·  Courses, Clinics & Seminars  ·  Delete…  ·  Admin →
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   Proposed  ·  AdminDevin Lampe (Technical Experience Manager, The Mountaineers) responded

   This idea is moving to proposed. To learn more about the updated feedback status options and process, visit this blog: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements

2. Show enrolled courses in course roster CSV export

   As a course administrator, I often need to know if students are enrolled in their co-requisite courses so I can send them appropriate reminders. In some cases, such as scrambling, we actually bump students off the roster who don't have or enroll in Wilderness Navigation before the course starts.

   With the course roster CSV export, I can determine if someone has already completed Navigation. However, there's no way for me to know if someone has is enrolled in the course without manually going to every student's profile and checking their course list. This is as abysmally slow as it sounds.

   Please add "enrolled courses" to the CSV export.

   As a course administrator, I often need to know if students are enrolled in their co-requisite courses so I can send them appropriate reminders. In some cases, such as scrambling, we actually bump students off the roster who don't have or enroll in Wilderness Navigation before the course starts.

   With the course roster CSV export, I can determine if someone has already completed Navigation. However, there's no way for me to know if someone has is enrolled in the course without manually going to every student's profile and checking their course list. This is as abysmally slow as it sounds.

   … more

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   Proposed  ·  AdminDevin Lampe (Technical Experience Manager, The Mountaineers) responded

   This idea is moving to proposed. This request is technically possible and will be considered for prioritization if 1) it gains additional following or 2) can easily be added to a prioritized roster change request. To learn more about the updated feedback status options and process, visit this blog:  https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements

3. Move the "Manage Registration" Button on Mobile View

   It would be helpful for the 'Manage Registration' button to be moved to someplace more prominent for students registering with their mobile device. Right now it is at the bottom of the page which is confusing for students and often generates a lot of emails on registration days. Another solution might be to make the button appear on each activity page for students that are registered in a course. Right now its a maddening cycle of referring back to the course page because people can't figure out where the button is located.

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   Proposed  ·  AdminDevin Lampe (Technical Experience Manager, The Mountaineers) responded

   This idea is moving to proposed. To learn more about the updated feedback status options and process, visit this blog: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements

4. Add "Applied" as a Registration Status Option

   Add a status that the course leader could assign when they manually add an applicant to the roster, before they have been accepted or declined. eg. the Basic Climbing Course roster would have 300 applicants that were manually entered by the leaders. (this has the problems of communicating to applicants to create a guest account and probably too much admin burden for leaders). As students are accepted, they are moved to "offered" at which point they can pay for the course. All who aren't accepted simply remain on the "applied" roster. This would allow a quick report for following years to see who has applied multiple times.

   Overall, the advantages to this "applied" status are: visibility for course leaders on who has applied multiple times; reduction of overall admin lift for course leaders running application processes; accurate data for waitlists so that we can see clearly where our pinch points are.

   Add a status that the course leader could assign when they manually add an applicant to the roster, before they have been accepted or declined. eg. the Basic Climbing Course roster would have 300 applicants that were manually entered by the leaders. (this has the problems of communicating to applicants to create a guest account and probably too much admin burden for leaders). As students are accepted, they are moved to "offered" at which point they can pay for the course. All who aren't accepted simply remain on the "applied" roster. This would allow a quick report for following years… more

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   Proposed  ·  AdminDevin Lampe (Technical Experience Manager, The Mountaineers) responded

   Hello All -

   
   

   We are gathering information from members and volunteers that will help us with a few of our Feedback ideas, including this one! If interested, please take this 1-3 min survey to help us gather more member input to help prioritize and craft future improvements!

5. Course Activity Data Export Improvement

   Investigate alternatives for the Course Activities Export. It takes several minutes to get the datatables view, because there are often several thousand records associated with the request. There may be more, but few options are:

   • Check how much overhead there is in Diazo processing of the markup? Avoiding that may be one reason that converting the main course roster view to be React-based helped so much. If that's correct you could possibly load this part of the page in an iframe that bypasses Diazo.

   • A bit off the wall... After clicking the "download" button, display a message (in a popup?) that says, "We are processing your request and will email you a link to download your data when it is ready." Then we do the processing "in the background" and create a file that can later be downloaded. We'll need a cron job that deletes these files when they are ~48 hours old.

   • Add an intermediate filtering step. If our volunteers can give me some scenarios where they would pre-filter the data and we can determine that the data set is reduced enough in these cases to sped up the download, this might be worth implementing.

   • A bit like pre-filtering, we might consider a scenario like our Course Template Roster with a twist. After selecting (or not selecting) a subset of people from the team roster, go to a page of filters but with no results yet. After the user chooses some filters, they have to click a button to get the results. If they still want all the results, they can get them, but we can have a caution on the page about potential data set size and "download" time.

   Investigate alternatives for the Course Activities Export. It takes several minutes to get the datatables view, because there are often several thousand records associated with the request. There may be more, but few options are:

   • Check how much overhead there is in Diazo processing of the markup? Avoiding that may be one reason that converting the main course roster view to be React-based helped so much. If that's correct you could possibly load this part of the page in an iframe that bypasses Diazo.

   • A bit off the wall... After clicking the "download" button, display a message (in a popup?)… more

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   Proposed  ·  AdminDevin Lampe (Technical Experience Manager, The Mountaineers) responded

   This idea is moving to proposed. To learn more about the updated feedback status options and process, visit this blog: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements

6. Add Ability to Exclude Instructors from Getting Registration Conflict Check for a Course Activity SD667

   Make it so instructors can be excluded from conflict checking but not participants. For example for pool play sessions for sea kayaking course we need instructors for afternoon and morning sessions but students we only want to be able to sign up for one session.

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   2 comments  ·  Courses, Clinics & Seminars  ·  Delete…  ·  Admin →
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   Proposed  ·  AdminDevin Lampe (Technical Experience Manager, The Mountaineers) responded

   This idea is moving to proposed. To learn more about the updated feedback status options and process, visit this blog: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements

7. Identify activities, courses, and events restricted to a SIG/Branch

   Let climb leads be able to hide climbs from the public until they are done getting members from their SIG or branch.

   As a basic student its time consuming to see climbs just to sign up or email the climb leader and find out its only for a specific group of people and that I can't be on the climb.

   5 votes

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   Proposed  ·  AdminDevin Lampe (Technical Experience Manager, The Mountaineers) responded

   This idea is moving to proposed. To learn more about the updated feedback status options and process, visit this blog: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements