General Feedback
This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any idea and will be notified of its status changes. Your feedback helps us prioritize projects and improvements for our organization.
35 results found
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Demographics age group is not optional
The member profile section "Demographics" is marked as "optional'. But it contains an age group. If this is not modified, it seems to default to youth, which prevents the member from signing up for anything until their parent fills out some forms. One adult friend skipped this optional section and was confused by his inability to register for anything. So, demographics is not entirely optional. It has effects....
Therefor, maybe change the wording or something?1 voteHello Tom -
I can help shed some light on what may be happening to your friend. While we ask for age range as part of demographics, we do not use that age range for any website permissions/functionality - they are purely optional! When you sign up as a member or guest member, you must sign our waiver and provide your birthdate. This is how we calculate someone's age and understand if they fall under "Adult" or "Youth" programming and form requirements. There have been some cases where someone does not enter in their correct birthdate or some loop holes that sometimes occur if someone's first interaction with us was a purchasing an online book. I am happy to look into the specific use case you mentioned of your friend if you/they would be willing to share their email/name. That can be sent to me directly at devinl@mountaineers.org!
That said,…
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Block members from seeing my profile
Similar to facebook, allow a member to block other members from seeing their profile or activities. This includes blocking:
- access to profile
- visibility of name on rosters
- visibility of trips/events/activities where the person is the primary leaderThis should override leader privileges (and possibly staff privileges)
3 votesHello All -
We have explored this feature but unfortunately it is not something we can build into our website today or in the future. This type of logic not only would be very complicated to build for our site, but would cause downstream impacts to roster management and availability which would be difficult to work around.
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Data request: How many people did we get outside?
submitting my formal data request to build a report to answer the question “how many people did we get outside?”
2 votesThis idea is closing. It will be completed separately and reported as part of the annual reporting from The Mountaineers.
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Inclusion with senior/ adult members wanting to add kids as guest to family activities
When you go to try to select a "Guest Family" membership and already have a different type of membership you get the message:
"You are choosing to change your membership from Senior or Adult to Guest Family. Click OK to continue, or Cancel to keep your current membership type."
Could this be added to this message: "Please contact member services at info@mountaineers.org if you would like to include a family member as a guest and are not able to upgrade to a family
membership at this time. We may be able to assist you."This will support family in all…
1 voteHello Melody -
Thank you for submitting your idea! Our Family memberships support all types of families and is built to
group multiple profiles together. That said, your scenario of grandparents with grandchildren would fall under this membership type!
As for the price difference between a Senior and Family membership, we believe all people should have access to and feel belonging in the outdoors, regardless of financial means. To support this belief, we offer scholarships that can be applied to memberships or certain activities. The
scholarship page lives underneath our membership section and is highlighted on our membership navigation bar to assist people in finding this opportunity. A
Senior could apply for a scholarship to assist in paying the price difference between a Senior and Family membership.
At this time, we plan to continue to support the use case you mentioned with the processes we have in
place, but appreciate the…
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Phone support for Elder members who do not use the internet
I often hear this feedback but I don't think I've done a great job documenting it, so here goes.
Today I spoke with 50 year member Diana Edgar and I thanked her and let her know her of recent lifetime membership.While we were speaking she shared how much she loved being a Mountaineer but she has felt so cut off lately because she doesn't know how she can participate when everything is online and she doesn't use email or a computer. She deeply wishes there was a way for her to sign up for activities that was easy for…
1 voteThis is going to be reviewed separately outside of User Voice as it is a larger discussion around our offerings within member services.
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Set focus to username field in login
Please set the "focus" to the first field "username” on the login page. It's a niggly little thing to have to proactively click into the box to type in it on every login.
1 voteThis idea is closing as it did not reach enough votes/engagement over the past few years to be prioritized. To learn more about the updated feedback status options and process, visit this blog: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements
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My Gallery
Add a My Gallery section to My Profile that where I can upload photos and where photos I've uploaded to the the website in other areas like Trip Reports are displayed.
Ideally all photos I've added would be displayed by default, but I would be able to choose to hide certain ones from My Gallery even though they would still be displayed elsewhere on the website.
1 voteThis idea is closing as it did not reach enough votes/engagement over the past few years to be prioritized. To learn more about the updated feedback status options and process, visit this blog: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements
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Have a couple of pages in the magazine to post gear for sale - would be a great service to both seller and buyer
Have a couple of pages in the magazine to post gear for sale - would be a great service for both seller and buyer.
2 votesChanging from DECLINED to CLOSED to follow the improved and streamlined feedback status options: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements
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Add Header Messaging Capability SD517
We added a home page pop-up a while ago for getting important communications out to members and guests.
This would be rich text that appear in a box/stripe that appears just below the header (and above the admin panel if it is visible) so that we can present members and guests with a less obtrusive way to highlight things that we thing are really important. Also allow members and guests to close this message until it is refreshed (changed entirely or edited).
1 voteThis idea is closing as it did not reach enough votes/engagement over the past few years to be prioritized. To learn more about the updated feedback status options and process, visit this blog: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements
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Gift Certificates, Gift Cards, Store Credit SD308
Set up a system where people can purchase and give electronic gift certificates that are good for books, merchandise, course and activities. Gift certificates issues in whole dollar amounts. Offer a few suggestions like ($25, $50, $100). Have the giver specify and email address of the recipient. Allow the recipient to add the gift certificate to their account (require them to create an account if needed).
3 votesThis idea was evaluated, but at this time we are not in a position to build and support gift cards or store credit as it would require a significant change to our website and accounting processes.
We do however recognize the desire to provide a way that people could ask for a Mountaineers related gift. One idea that is a smaller lift that we hope to evaluate further and prioritize is allowing current members to be gifted their membership (at full price) or next year. Currently, we only run a program that allows people to gift new membership at a discount. We encourage people to consider voting for this idea if they previously were interested in store credit or gift cards.
https://feedback.mountaineers.org/forums/273688/suggestions/41886511
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Publicly accessible API
As a member of the Mountaineers, I'd love to give back in a way that I have particular expertise.
It would be great of the website had a public facing REST API for exposing data such as events and classes.
At least in a read capacity. My particular goal would be to write an Android (and possibly iOS) app to browse the events and what not.
It would be great to have easy native access to my up coming events, and be able to launch navigation to the event right from the app.
I have extensive experience writing and working…
18 votesChanging from DECLINED to CLOSED to follow the improved and streamlined feedback status options: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements
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My Calendar SD411
Add a "My Calendar" page where I can see all of my activities on a calendar, or subscribe to an iCal feed of my activities.
Update April 2018
We are "cancelling" this for lack of a better status, because each of the items below is its own idea, and some are complete. Please visit the individual items to vote for or subscribe to them. Thanks!Update April 26 2016
Thanks to everyone who took the leader survey. The calendar requests with the most votes are below.The ability to filter by weekday or weekend which we are tracking here: http://feedback.mountaineers.org/forums/273688-general-feedback/suggestions/7910340-weekend-activities-filter
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35 votesUpdate April 2018
We are “cancelling” this for lack of a better status, because each of the items below is its own idea, and some are complete. Please visit the individual items to vote for or subscribe to them. Thanks!Update April 26 2016
Thanks to everyone who took the leader survey. The calendar requests with the most votes are below.1. The ability to filter by weekday or weekend which we are tracking here: http://feedback.mountaineers.org/forums/273688-general-feedback/suggestions/7910340-weekend-activities-filter
2. Ability to receive a calendar reminder when registration is opening for an activity. This is part of the Alerts & Notification idea, https://mountaineers.uservoice.com/forums/273688-general-feedback/suggestions/7457242-add-bucket-tick-wish-list-and-email-notifications
3. Ability to sync outside calendar (Outlook, Google) with your Mountaineers Activities/Events which is part of the original idea above. COMPLETE—ALL calendar views on our website come with a iCal download, so for anything with a calendar view, you can download the relevant calendars and view them overplayed…
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Tailor receipt (thank you) page messages to items purchased SD344
Add six rich text fields to the Thank You page for each of these item types: membership, course, activity, book, merchandise, donation. Each field would be displayed if the shopping cart contains and item of its type.
1 voteWe are closing this idea as it is not a priority at the moment and would require website development in order to accommodate. Instead, we have updated our Thank You email to account for each purchase type.
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3 votes
This idea is closing as it is no longer an idea that the relevant team would like to pursue. To learn more about the updated feedback status options and process, visit this blog: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements
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Make it possible to add merchandise when renewing or buying a membership or gift membership GH2754
It'd be neat to be able to buy a mountaineers hat or pint glass when joining and/or buying a gift membership for someone.
You might also like section should show up on Join the Mountaineers page in addition to showing on the shopping cart.
Similar set up for gift memberships
3 votesThis idea is closing as it is no longer an idea that the relevant team would like to pursue. To learn more about the updated feedback status options and process, visit this blog: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements
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Create "Trip Reporter" Badge ~WebsiteContent
What if we created a “Trip Reporter” badge (or some such name) to award to folks who leave 5+ trip reports a year? This would encourage more people to leave trip reports, and help with our goals to gamify membership engagement.
Here's a good trip reporter example: https://www.mountaineers.org/members/dave-morgan/trip-reports
1 voteTo submit a badge idea, please follow the instructions outlined here:
https://www.mountaineers.org/membership/badges/badge-creation-requests
For this badge, given it was submitted by Kristina before she left, I have gone ahead and submitted the form for her based on the comments of this idea.
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Leader Permission Links
Posting on behalf of a Mountaineer Leader.
The location of the "Request Leader's Permission" link is very confusing because it looks as if permission is required to be a leader of the trip rather than a participant.
What's more confusing is that the screenshot is from this trip to Lila Lakehttps://www.mountaineers.org/explore/activities/backpack-lila-lake-1, which is not set up to have any any assistant leaders, so one wonders why "leader prerequisites" are shown at all. I thought I might be seeing a different screen because I am a backpack leader, but the screen looks the same when viewed in incognito mode…
2 votesChanging from DECLINED to CLOSED to follow the improved and streamlined feedback status options: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements
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Table of badge dates
On the "My Activities" page there's a "Review Participation Notes" blue button. When I click on that and scroll all the way to the bottom it shows when my badges were added and when they expire. This table of dates is super handy, but having it located here is really klunky.
It seems like all this badge date info should be at the bottom of the "My Profile" page. It would also be nice to list along with the Expire date if it has expired but it's still in the grace period.
I know you already added a date tooltips…
1 voteThis idea is closing as it did not reach enough votes/engagement over the past few years to be prioritized. To learn more about the updated feedback status options and process, visit this blog: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements
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Integrate Salesforce with Acumatica
The current process involves manual assignment of revenue codes for memberships, courses, etc., a time-consuming task that is subject to inconsistent interpretation and error. Integration would automate this process, reducing time spent entering data and improve the accuracy of our data. We'd also like to sync (or be able use an export-import process) to transfer data from SF to Acumatica.
2 votesThis idea is closing as it is no longer an idea that the relevant team would like to prioritize at this time. To learn more about the updated feedback status options and process, visit this blog: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements
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Larger profile pictures
Our community is stronger when we connect with one another and when other members can learn more about you. So while we’re at it, how about allowing larger views of members’ profile photos? I was delighted when the member profile feature was added to the web site, enabling me to see who I’m going on a trip with; but what’s with the microscopic space allotted to the profile photo? I have a 34-inch monitor, yet members’ photos show up in a tiny 2-inch circle and I have to peer closely at the screen to make out any facial features. The…
1 voteThis idea is changing from LOW PRIORITY to CLOSED as it did not reach enough votes/engagement over the past few years to be prioritized. To learn more about the updated feedback status options and process, visit this blog: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements
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