General Feedback
This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any idea and will be notified of its status changes. Your feedback helps us prioritize projects and improvements for our organization.
98 results found
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Waitlisted people can take themselves off a trip any time GH2131
I see why people signed up for a trip need to contact the leader to take themselves off a trip after signups for the trip has closed. However, I DON'T SEE why that applies for people who are merely waitlisted.
What is the possible logic for this?? Especially since being waitlisted means you can't sign up for anything else at the same time. You need to contact the leader and then the leader, who may be away from email, needs to take them off. Especially since the closure period for some trips is way in advance of the trip.
This…10 votesParticipants may now cancel from an activity if they are on the wailist and registration is closes.
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Internal Link Dialog Fixes GH1949/1950
Allow course listed to be selected as internal links by clicking through the bread crumbs or search.
Fix the dialog so that when the breadcrumbs wrap to a second line, that they do not overlap the list of selections.
2 votesThis is now fully complete!
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Reply to doesn't work on all email from mountaineers.org
Replying to emails written from leaders through mountaineers.org are not working for Windows 10 mail. Obviously Mountaineers can't control Windows but it might make sense to switch to participants being cc'd on organizing or the leader being cc'd so members don't send Member Services trip logistical emails.
1 voteThanks for providing feedback. Unfortunately we can’t fix Windows 10 mail but it does work for other mail programs. We also have an option for leaders to capture roster emails and easily copy and paste them into their email in the cc’ field if a leader does have Windows 10 or wants to help facilitate carpooling.
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Fix Blog Title Text from Running into Photos GH1959
When longer words are used in blogs we are getting the image for the blog overlaid on top of the title text.
2 votes -
0 votes
Completed May 2016.
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Profile - improved clarity to user re what shows as public or private? GH1974
Might there be a better interface re our profiles that would make crystal clear to the user what information is kept private and what is viewable to Mountaineer members (public)?
**Update: Also would be good for leaders to be able to discern which members want their info private versus shared with our members. This means looking at how rosters show up for courses, activities and events for both participants and leaders.
10 votesWe improved the explanation of our privacy policy by adding a page that is link to it on the profile page.
It’s https://www.mountaineers.org/membership/mountaineers-privacy-policy-explained.
We also added info about a person’s privacy choice on all rosters that our leader view.
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Printable Membership Card GH1834
We’ve had some feedback lately (well, always) from certain members who always want a membership card. Sending them individually is time consuming and expensive. How feasible would it be to design a page (something VERY simple) where people could print out their own membership cards?
1 vote -
Problem with "cancellation pending"
Cancellation pending can be a problem for leaders when they are trying to cancel people off and add people from the waitlist right before the course. The people in "cancellation pending" count towards the number of registered students, which means that their spots can't be offered to anyone else until Member Services reviews their status and issues the refund, etc. Member Services then changes the status to "cancelled" which then frees up that spot for someone else. But the problem is that this lag in between "cancelled" and "cancellation pending" can sometimes take days and prevents leaders from being able…
1 voteI am sorry to hear you’ve experienced a lag time on cancellations. Unfortunately we need the cancellation pending status to process refunds. Member Services does cancellations every business day so if you are seeing a lag time of more than one business day on a course roster that is time sensitive please email info@mountaineers.org or give us a ring at 206-521-6001 so we can update immediately. Additionally if the course is shortly approaching you are welcome to email those on the waitlist to let them know they are in, send them course materials and alert them they will be offered a spot shortly.
In addition to our daily cancellation pending notifications we also recently implemented a weekly cancellation pending report to help ensure that these are processed in a timely manner.
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Add Stewardship How-to ~WebsiteContent
The Problem: There is currently nowhere (that I could find) on the website where it describes the specifics of getting the Stewardship credit. Result: hundreds of students have to e-mail info@mountaineers.org or call 206-521-6000, and some poor staffer has to answer / redirect the same questions, over and over.
Website has good descriptions of the badges and links to Mountaineers-sponsored activities, but there is nothing about the specific how-tos of who to contact or what documentation/photos/e-mail/whatever to be supplied.
So, there needs to be a page with that includes the following:
- Stewardship contact
- Expected documentation for stewardship activities,…4 votesIf you click on the stewardship credit badge you are taken to a page which describes how to earn the badge with us or with one of our partner organizations.
Note that with the recently launched development, the Stewardship Credit badge may now be awarded for successfully completing Stewardship activities through the mountaineers without having to email member services separately.
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Show Badge Dates on Mouse Over Tool Tip GH1598
When viewing a person's My Profile page, show the earned date and expiration date of the badge in a tool tip that appears on mouse-over.
3 votesYou can now see badge assigned and expiration dates when you “mouse over” the badge on your My Profile page.
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Change to automatic renewal process GH1692
The Mountaineers should change the way they handle automatic membership renewal. Currently on the website people are opted into automatic renewal by default when they pay their dues. The checkbox is small and easy to miss, leading to a fair amount of people getting opted into automatic renewal unknowingly. There are concerns that this borders on a privacy violation and may violate some privacy regulations.
2 votesThe checkbox for choosing Autorenewal on the checkout page is now much bigger and more obvious to avoid accidentally choosing Autorenewal.
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Make the "+more" Link More Obvious GH1485
We want to make the "+more" link on the activity and course detail pages more obvious so users see them and are more apt to use them. It could be a button, larger font or... We are open to suggestions. Please do add any you have to the comments.
Also, though many Routes & Places don't yet have lengthy descriptions, we may want to add a "+more" link or button to them too.
Example: https://www.mountaineers.org/explore/routes-places/the-tooth-south-face
4 votes -
Add Save button at the top of registration windows GH1482
This will be super helpful for mobile users trying to manage their rosters. Right now after adding some to the roster it is very hard to scroll down and Save them. This should be done for the Add Person to Courses, Activities and Event registration windows.
2 votesWe added a “Save” button at the top of every “Add person to roster” and “Edit” popup so that it is quicker and easier to save a record when on the top few field must be completed for the add or edit being done.
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ADD AUTOMATIC ANNUAL MEMBERSHIP RENEWAL PAYMENTS AND AUTOMATIC MONTHLY DONATIONS TO MY PURCHASES SD420
If I have, show automatic annual membership renewal payments and automatic monthly donations on my My Purchases page. Also show me the credit card I use for these and allow me to change that card or to enroll in or cancel either of these automatic "payments." Note: We're combining the My Purchases and My Recurring Payments "pages."
0 votesCompleted Sep 2015
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Save Credit Card Info for Purchases SD328
Allow members and guests to save credit card info when checking out and use saved credit card info to pay when checking out. We should allow multiple cards, choice of which one to use when checking out, ability to update (usually expiration date and CCV), remove, or add from the Shopping Cart. Allow the user to update, remove and add credit card info from their My Profile area too. We need to consider the implications to the recurring payments (automatic annual dues and monthly donations) too.
2 votesThis idea is partially complete, allowing members to save one preferred card through the Plone update. The idea of saving multiple cards is not a priority item that the team would like to pursue at this time, so we are completing this ticket.
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Giving Gift Memberships SD127/SD591/SD592/SD593
Set up a system that allows me to give a friend or family members a Mountaineers gift membership. I'd like to be able to specify whether to send the membership activation "packet" by mail or email, to send it to em or the recipient and when to send it.
4 votesJun 2018
Please see the IT Planning & Prioritization sheet, https://docs.google.com/spreadsheets/d/1x1_tMuGpZZC4-xxyiDTzALvnbSPn2SJz3FveQQuyfmY/edit?usp=sharing, for where this project is ranked among other projects.
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Install Step-Up Engagemant App SD416
StepUp is Percolator Consulting's engagement app for Salesforce, our CRM (Customer Relationship Management database).
It adds functionality to our Salesforce to create the ability to measure the engagement levels of our guests, members, and volunteers. This Percolator-designed Salesforce App allows you to assign an engagement score related to actions taken with our organization, and then roll all of those scores up into one master "engagement score". We can use this to identify potential donors, volunteers, and to single out guests who might be the most interested in converting to a member.
1 voteWe installed and configured the StepUp app for Salesforce in Apr 2019.
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Make Autorenewal purchases show in My Purchases area GH1393
Right now autorenewal purchases don't go through shopping cart so not showing up properly in My Purchases tab of the My Profile page.
1 vote -
Properly Group and Sort Replies to Comments GH1392
We're currently sorting trip reports and blog comments in reverse chronological order. This part is okay. But replies to a trip report or blog comment seem to appear "above" the post to which they apply. Ideally we want to place them "below" the post to which they reply and better differentiate replies from the original post.
1 voteComments and replies are properly grouped and sorted in chronological order now.
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Allow Members on Waitlist to sign up for Additional Outings
The system currently does not allow members to sign up for more than one outing. If you are on a waitlist, particularly if you are third or more on that list, I think the system should allow you to also sign up for another trip as backup. It seems unfair to force members to give up a potential spot on their preferred trip only to confirm on less preferred trip simply because of the system. Thank you.
30 votesThis idea has been completed! The Mountaineers activity registration pages now allows participants to join more than one waitlist, even if the activities overlap on the calendar, but only if each activity has this option turned on. This gives participants more flexibility while waiting for a spot to open. To learn more about how this works and how to turn it on as a leader, please check out our leader resource pages.
A notice will be delivered to all activity councils and included in the next Leader Lines email.
To stay up to date on new technology changes, please visit our Technology Changlog!
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