General Feedback
This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any idea and will be notified of its status changes. Your feedback helps us prioritize projects and improvements for our organization.
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88 results found
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Deceased member information ~Salesforce
What needs to happen to membership accounts when a member passing- including but not limited to unsubscribe from emails, change contact for communication on membership etc.
Website:
○ If part of a family membership, adjust as needed for the survivor(s)
○ Set membership expiration to the date when marked as deceased
○ Unsubscribe from all email newsletters
○ Unsubscribe from magazine mailing if not part of a family membership
○ Remove from all committeesSalesforce:
○ Set Email Opt Out to True0 votesCompleted Mar 2019
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Redesign Website Header and Sitemap, and Integrate mountaineersbooks.org with mountaineers.org SD579
Redesign our website header so it is better for mid-size mobile devices and re-organize our site map so that it better includes features we've added since launch (e.g. selling books, find volunteers, lodges), etc. This will involve UX design and some graphic design work.
Add "Locations" to the top level and move Branches, Outdoor Centers and Program Centers there.
Selling eBooks, ability to use promo codes currently in use on mountaineersbooks.org (e.g. buy one get one free) and content migration (pages, blogs, calendars, etc.) are the key considerations. Integrating our two websites will eliminate confusion of where to purchase books,…
12 votes -
Add a My Trip Reports Page GH2419 & 2631
Add a "My Trip Reports" page to the My Profile area so that members can find their own trip reports and trip reports by others easier.
1 voteCompleted Dec 2017
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Improve relevance of Branch News page
The Branch landing page presents a newsfeed (blog) over which the branch has little control and does not make a very useful "home' or "welcoming" page for branch.
Ideally,branches should be able to design/manage landing pages to their liking, but that's another story.
Short of that, I request a better way to prioritize the blogs that appear on that page. As it stands, the page intermixes blogs submitted by the branch with blogs submitted by staff and others. The problem is that the volume of blogs originating from others overwhelms those originating from the branch, causing them to scroll off…
3 votesManaging the blog posts and events branch pages is a team sport. We don’t tag everything to the branch pages, but with organization-wide things that are important for our members we do post them to the branch pages. We do so because assume some people visit only their branch page and don’t always visit our home page.
The design of the branch pages was requested and approved by all our branch’s leadership. Changing their design requires the same level of consideration and approval. At this point, we don’t see a desire for making changes from our branch leaders, but please do send any suggestions to your branch chair so they can bring them before their fellow branch leaders.
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Fix Email Timestamp for Message Sent from Website GH2292
It appears that when a leader sends an email from the team roster or anyone on the roister send an email from the tabbed nav roster that the timestamp on the email is eight hours earlier than when the email was actually sent. So it would seem that the website is sending the time as UTC rather than PST and the recipient's email server is converting that to PST (8 hours earlier than UTC).
5 votes -
Waitlisted people can take themselves off a trip any time GH2131
I see why people signed up for a trip need to contact the leader to take themselves off a trip after signups for the trip has closed. However, I DON'T SEE why that applies for people who are merely waitlisted.
What is the possible logic for this?? Especially since being waitlisted means you can't sign up for anything else at the same time. You need to contact the leader and then the leader, who may be away from email, needs to take them off. Especially since the closure period for some trips is way in advance of the trip.
This…10 votesParticipants may now cancel from an activity if they are on the wailist and registration is closes.
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Duplicate Family Members GH2130
There is not a warning message or anything that prevents someone from using the "Add Family Member" button to create a duplicate account for someone who already has one on mountaineers.org. Right now family members can create an unlimited number of duplicate accounts. Can we add a pop-up warning message like we do on the regular Create Account page when a first name/last name/email match is made?
4 votes -
Transportation and membership
My idea would be be able to full enjoy the Mountaineers without a car. It seems very difficult to do so, hikes in particular. Make it easier to delete our account and membership if needed. Great customer service.
1 vote -
With window reduced, 'Learn' is not visible
When you reduce the size of your window the LEARN menu and the left quarter of the screen disappears. Scroll bar appears fully left but missing key navigation features on the site.
1 voteWe launched the website mobile responsive theme on Oct 4 and this was fixed as part of that effort.
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it would be wonderful to easily order maps online
order USGS/Green Trails maps online
1 voteWe are now the sole distributor for Green Trails maps and sell them on our website: https://www.mountaineers.org/books/books#b_start=0&c11=Green+Trails+Maps.
We do sell other map titles. All maps can be found at https://www.mountaineers.org/books/books#b_start=0&c5=Map.
USGS map sales have declined to near zero in recent years, so there is little need to sell the on our website.
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Internal Link Dialog Fixes GH1949/1950
Allow course listed to be selected as internal links by clicking through the bread crumbs or search.
Fix the dialog so that when the breadcrumbs wrap to a second line, that they do not overlap the list of selections.
2 votesThis is now fully complete!
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Profile - improved clarity to user re what shows as public or private? GH1974
Might there be a better interface re our profiles that would make crystal clear to the user what information is kept private and what is viewable to Mountaineer members (public)?
**Update: Also would be good for leaders to be able to discern which members want their info private versus shared with our members. This means looking at how rosters show up for courses, activities and events for both participants and leaders.
10 votesWe improved the explanation of our privacy policy by adding a page that is link to it on the profile page.
It’s https://www.mountaineers.org/membership/mountaineers-privacy-policy-explained.
We also added info about a person’s privacy choice on all rosters that our leader view.
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Fix Blog Title Text from Running into Photos GH1959
When longer words are used in blogs we are getting the image for the blog overlaid on top of the title text.
2 votes -
Reply to doesn't work on all email from mountaineers.org
Replying to emails written from leaders through mountaineers.org are not working for Windows 10 mail. Obviously Mountaineers can't control Windows but it might make sense to switch to participants being cc'd on organizing or the leader being cc'd so members don't send Member Services trip logistical emails.
1 voteThanks for providing feedback. Unfortunately we can’t fix Windows 10 mail but it does work for other mail programs. We also have an option for leaders to capture roster emails and easily copy and paste them into their email in the cc’ field if a leader does have Windows 10 or wants to help facilitate carpooling.
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Add Stewardship How-to ~WebsiteContent
The Problem: There is currently nowhere (that I could find) on the website where it describes the specifics of getting the Stewardship credit. Result: hundreds of students have to e-mail info@mountaineers.org or call 206-521-6000, and some poor staffer has to answer / redirect the same questions, over and over.
Website has good descriptions of the badges and links to Mountaineers-sponsored activities, but there is nothing about the specific how-tos of who to contact or what documentation/photos/e-mail/whatever to be supplied.
So, there needs to be a page with that includes the following:
- Stewardship contact
- Expected documentation for stewardship activities,…4 votesIf you click on the stewardship credit badge you are taken to a page which describes how to earn the badge with us or with one of our partner organizations.
Note that with the recently launched development, the Stewardship Credit badge may now be awarded for successfully completing Stewardship activities through the mountaineers without having to email member services separately.
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Printable Membership Card GH1834
We’ve had some feedback lately (well, always) from certain members who always want a membership card. Sending them individually is time consuming and expensive. How feasible would it be to design a page (something VERY simple) where people could print out their own membership cards?
1 vote -
Problem with "cancellation pending"
Cancellation pending can be a problem for leaders when they are trying to cancel people off and add people from the waitlist right before the course. The people in "cancellation pending" count towards the number of registered students, which means that their spots can't be offered to anyone else until Member Services reviews their status and issues the refund, etc. Member Services then changes the status to "cancelled" which then frees up that spot for someone else. But the problem is that this lag in between "cancelled" and "cancellation pending" can sometimes take days and prevents leaders from being able…
1 voteI am sorry to hear you’ve experienced a lag time on cancellations. Unfortunately we need the cancellation pending status to process refunds. Member Services does cancellations every business day so if you are seeing a lag time of more than one business day on a course roster that is time sensitive please email info@mountaineers.org or give us a ring at 206-521-6001 so we can update immediately. Additionally if the course is shortly approaching you are welcome to email those on the waitlist to let them know they are in, send them course materials and alert them they will be offered a spot shortly.
In addition to our daily cancellation pending notifications we also recently implemented a weekly cancellation pending report to help ensure that these are processed in a timely manner.
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Change to automatic renewal process GH1692
The Mountaineers should change the way they handle automatic membership renewal. Currently on the website people are opted into automatic renewal by default when they pay their dues. The checkbox is small and easy to miss, leading to a fair amount of people getting opted into automatic renewal unknowingly. There are concerns that this borders on a privacy violation and may violate some privacy regulations.
2 votesThe checkbox for choosing Autorenewal on the checkout page is now much bigger and more obvious to avoid accidentally choosing Autorenewal.
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Make the "+more" Link More Obvious GH1485
We want to make the "+more" link on the activity and course detail pages more obvious so users see them and are more apt to use them. It could be a button, larger font or... We are open to suggestions. Please do add any you have to the comments.
Also, though many Routes & Places don't yet have lengthy descriptions, we may want to add a "+more" link or button to them too.
Example: https://www.mountaineers.org/explore/routes-places/the-tooth-south-face
4 votes -
Giving Gift Memberships SD127/SD591/SD592/SD593
Set up a system that allows me to give a friend or family members a Mountaineers gift membership. I'd like to be able to specify whether to send the membership activation "packet" by mail or email, to send it to em or the recipient and when to send it.
4 votesJun 2018
Please see the IT Planning & Prioritization sheet, https://docs.google.com/spreadsheets/d/1x1_tMuGpZZC4-xxyiDTzALvnbSPn2SJz3FveQQuyfmY/edit?usp=sharing, for where this project is ranked among other projects.
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