General Feedback

This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any forum idea and will be notified of status changes to that idea. Your feedback helps us prioritize projects and improvements for our organization. We receive lots of great ideas, so please search the forum first before adding a new one. If your idea is not yet in our forum, please post it with a simple title and an explanation of your idea and how it benefits The Mountaineers. If you want to learn more about what has already been developed and what is up next, please visit our Technology Blog. Thank you for your participation!

Please note that all our courses, events, trips and course-related activities have feedback forms so that you give feedback for every activity in which you participate. You’ll get an email reminder to do so just after the activity. If your feedback is of urgent nature it may be best to contact the chair of the committee that sponsors that program directly. Not sure who the chair is? Contact our Member Services Team at info@mountaineers.org.

If there was a safety incident or near miss, you will have the opportunity for submitting an Incident Report after submitting activity feedback. You may also use the Incident Report button on the activity detail page (from your My Activities page) or contact our Safety Committee directly at safety@mountaineers.org.

If you reached this site wanting to report problem behavior by another member or harassment. Please submit a Behavioral Complaint Form.

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  1. Branches and Committees self-maintain content on their pages

    Allow Branches and Committees to self-maintain their pages. Committees can now maintain a brief description, but it is limited to text and cannot contain any formatting, images, links, or other useful stuff. There is currently a fairly long description for each Branch, but it is too static and, as far as I can tell, maintained by the PC. With more control of Branch page(s) on the club website, the need for Branches to have the separate websites is minimized.

    25 votes
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    8 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Garrett Arnold responded

    Committee pages have a new look! Go check them out and start adding content to the rich text description and summary. You can also create a folder and then create a whole new webpage with extra content that you can link to . Check out Tacoma Sea Kayaking, Olympia Hiking, Everett Scrambling, Seattle climbing as examples where some content has been added. Committee admins should be able to edit and committee members can now delete and archive content. Check out the Tech 2.3 Blog on the homepage for more web updates. Contact member services for additional questions about updating your committee pages. Additionally there are new links on the Getting Started pages which link back to branch communities and from the Learn menu to divert people to get plugged into their branches.

  2. Add a "My Branch" Link GH1868

    Add a My Branch link next to My Activities and My Courses and Programs on the short click menu when you click on your name when you are logged in to see branch events and blogs and stay up to date on all branch activities.

    13 votes
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    0 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →

    Members and guests can now access their branch page from the My Branch link in their profile menu in the upper right side of the header of every page on our website. Now everyone the same quick access to their branch info as they do to their profile, activities and courses.

    Please be sure that content on your branch pages, including blog posts and events, are up-to-date, because we anticipate this will drive higher traffic to your pages.

  3. Volunteers need to be able to delete and archive content SD227/280

    Should be able to remove course materials from Manage Course Materials area or get rid of course templates no longer being used or files that are not up to date.

    12 votes
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    2 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
  4. Measure what we care about at the member, committee, and branch levels. SD317

    There are a number of statistical and reporting needs and desires that many people spend a great deal of time trying to capture. I would like to see us develop metrics and create "dashboards" that automate this data collection and allow us to quickly identify trends in the data that help us plan for the most successful future. For example:

    Branches and Committees often want to know (or would be interested in): # of Leaders, # of trips being posted, % of closed out trips, #of courses offered, # of students in courses, # of participants on trips sponsored by…

    11 votes
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    7 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →

    Completed Final Part Jun 2018

    The final piece we want to have available is aggregate committee leader feedback. This feedback allows committee admins to enter an activity or course start date and see all feedback for that outing in one place. It also allows committee admins to quickly see Leader feedback in one place.

    We currently have monthly dashboards being sent to each branch with information about the number of trips, courses and membership information.

    We also have the member services team pulling trip statistics and additional committee reporting via requests to info@mountaineers.org. We strive for a 48 business hour turnaround on these requests.

  5. Entering, Tracking and Reporting Volunteer Hours SD394++

    Some features needed:
    * Self-reporting volunteer hours (e.g. projects and committee meetings)
    * Add a My Volunteer Hours page (self-reported, activities, courses and events [and volunteer opportunities])
    * Printing volunteer hours for company matching
    * Salesforce volunteer hours reporting

    9 votes
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    5 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
  6. Sharing participant information among activity leaders GH1654

    At our 2014 cross-branch hike-backpack committee summit, the number one source of burnout and frustration among leaders was the difficulty in identifying participants who are capable of completing the posted itinerary vs. those who could derail the group. Recent website updates now allow activity leaders to record participant performance ratings when closing their activities, using a dropdown box with the following categories: Successful, Turned Around, Needs Improvement, Failed/Unsafe, NoShow, Waitlisted, Canceled. Then a future leader can use the website search to find a particular member they'd like to evaluate for an activity, open their profile, and look at their Activity…

    7 votes
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    14 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →

    We now show the overall trip result on the My Activities page along with the participant result which allows leaders to easily see if a participant canceled or if the trip was canceled.

    We discovered that another big issue is chronic late cancellations. We are setting up an email to go to people who exhibit this behavior. With input from leaders, we defined chronic late cancellation is as anyone who cancels after registration closed 3 or more times in a 3-month period.

    We will also send a similar email to anyone who is reported as a “no show” by the leader when they close their activity roster.

    These three improvements achieve the desire for leaders to share participant information.

  7. Notification to Course or Activity Leaders when someone registers GH1289

    Many leaders have asked for the ability to get a notification of when someone signs up for their trip or course. At the same time, many people are feeling inundated with too many emails and would not want these added to their inbox. The ability to opt in or out of notifications like this when you set up a trip or course has been suggested so I am putting it into this forum to see how many people would like to invest time into developing a solution for this. If possible, maybe people would prefer the choice of either email…

    6 votes
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    0 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Garrett Arnold responded

    Leaders can now request to be notified when registrants register or cancel themselves from an activity listing. This option lives on the activity Edit form on the registration tab where you normally enter registration open and close date and enter the capacity for your activity.

  8. Create a searchable database of all committee chairs SD646

    searchable by activity type, branch (idea came from scramble summit)

    5 votes
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    4 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
  9. Setting the default role for RSVP's to an event as "volunteers" when appropriate GH2022

    Some committees put their meetings on the calendars and people who RSVP are clearly committee volunteers, not "participants." If we could identify which types of events to do this with, it would more accurately capture our volunteer's efforts to default to the role of "volunteer" rather than "participant" when people RSVP to these types of events.

    5 votes
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    2 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
  10. Warning message for unrelated activity types tagged on activity listing GH1867

    When setting up a trip, the trip defaults to the multiple activity types associated with the route/place. It would be nice if the site gave you a “warning” if you set up a trip with activity types that are different from the committee listing the trip or the activity template chosen to avoid having a ski trip show up in snowshoe and scramble trip listings.

    5 votes
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    2 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →

    We set the default activity type to come from the activity template only when scheduling an activity, and allow the leader to choose or edit the Climbing, Skiing, or Snowshoe categories when scheduling an activity. We also improved the display of activity type and categories on Routes & Places and Activities.

  11. Create an instructors group SD651

    Useful for creating an instructor specific benefits page

    4 votes
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    0 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
  12. Enable trip leaders to Identify Potential Leaders on a Trip

    Currently, trip participants can rate trip leaders. Trip leaders need to be able to rate trip participants. Specifically, trip leaders need to be able to identify trip participants who demonstrate attributes of a future trip leader, and this information needs to be shared with branch committee leadership so they can follow-up with the potential trip leader and encourage them to take the appropriate next steps to volunteer as a trip leader.

    When trip leaders close their trip or prepare a trip report, this new feature needs to be made clearly available to them so they are given an opportunity to…

    4 votes
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    Completed  ·  2 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
  13. Display calendar for program centers and youth programs in terms of spaces/volunteers needed. GH2132/2133/2134

    When looking at a calendar and considering whether a room is available or, with respect to youth program volunteer needs, whether there is a need for volunteers, that is not displayed. For example, in looking at a PC calendar, I have to know what all the room options are and then figure out what is available by exclusion. When I look at the "volunteer with youth calendar," I can see a program, but not how many volunteers it needs (if any). Prominently display the need so people "don't have to think" (the book that drives much web design) and can…

    3 votes
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    Completed  ·  0 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
  14. Default Survey type based on activity template GH1953

    Can we get some sort of toggle on an activity template for courses that would allow changing the default survey type:

    “Default survey for activities within this course:”

    This way Conditioning Hiking Series trips could all be trip surveys by default rather than field trips surveys and having to edit each individual activity.

    3 votes
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    0 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →

    Conditioning Hiking Series templates like CHS 1 and CHS 2 and any other course related activity template now have the ability to choose which survey is the default survey that is sent to participants. Note that although a default can be set you can also edit each activity to choose which survey makes the most sense. This is mostly an issue when a course has activities that are more like a regular stand alone trip than a field trip.

  15. Improve Feedback forms ~PloneOnly

    Please fix the feedback form-
    Under the overall rating you only give four options and there have been a number of times that I didn’t want to mark “Pretty good, I'd go again” or “Not so great, I'd think twice about going again”, but needed something right in the middle like- it was OK, but I might or might not do it again.
    With the options given “Not so great” is just a little better than a disaster. We need some kind of “ho hum” option. Sometimes it isn’t as bad as “Not so great” but it isn’t “Pretty good”…

    2 votes
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    2 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Tess Wendel responded

    We recently reviewed and updated all of our feedback forms. We opted stick with four response options, to avoid too many folks “sitting on the fence” – but we did update the options to include a more neutral “it was fine” choice. Additionally, we rephrased the question/replies to focus on the person’s experience on that specific trip, regardless of whether or not they would go again. Please see the following example:

    Please rate your overall experience on this trip.
    > It was excellent, I loved everything!
    > It was just fine, nothing stood out as particularly positive or negative.
    > It wasn’t my favorite, there were a few things that I didn’t enjoy.
    > It was terrible, I didn’t like anything!

    We also included some additional questions related to building a more welcoming, inclusive environment, limiting our impact on our public lands and clarifying any safety related incidents.

    To view…

  16. Tracking Committee Positions over time for a list of all former chairs, for example.

    As people move in and out of their positions on a committee, it would be useful to have the ability to pull a report out of Salesforce that tells me who has served in that role over time (such as all Branch Chairs and the dates they served). Low priority but would help identify former expertise for mentoring opportunities and recognition.

    2 votes
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    1 comment  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
  17. Make sponsoring committee a link on the course and activity pages GH1835

    When you click on a committee shown on an activity, course or event, it is helpful to be able to navigate to the committee page directly from that listing.

    2 votes
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    Completed  ·  0 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
  18. Schedule quarterly meetings of all hiking committee leaders to coordinate the scheduling of hikes to match demonstrated demand. .

    We need to avoid both too few and too many hikes of the same type, to avoid both long waiting lists and the need to cancel for lack of signup.

    2 votes
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    Completed  ·  2 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
  19. Add a short piece of text clarifying instructor sign up is always open GH1055

    Add a short piece of text indicating that instructors can register at any time for field trips on the field trip listing or near register portal

    2 votes
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    1 comment  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Garrett Arnold responded

    Text now shows on the course listing and in the “Find Instructor Opportunities” faceted search showing when reg opens to public and that instructor registration is open now.

  20. Add warning message for leader if they are double booking themselves GH1116

    Add a warning message for leaders that have a conflict with an activity they are adding at the point of choosing the route/place and date(s).

    2 votes
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    Completed  ·  0 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
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