General Feedback

This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any forum idea and will be notified of status changes to that idea. Your feedback helps us prioritize projects and improvements for our organization. We receive lots of great ideas, so please search the forum first before adding a new one. If your idea is not yet in our forum, please post it with a simple title and an explanation of your idea and how it benefits The Mountaineers. If you want to learn more about what has already been developed and what is up next, please visit our Technology Blog. Thank you for your participation!

Please note that all our courses, events, trips, course-related activities, clinics, seminars, and lodge stays have feedback forms so that you give feedback for everything in which you participate. You’ll get an email reminder to do so just after the activity. If your feedback is of urgent nature it may be best to contact the chair of the committee that sponsors that program directly. Not sure who the chair is? Visit our Committee Chair Directory or contact our Member Services Team at info@mountaineers.org.

If there was a safety incident or near miss, you will have the opportunity for submitting an Incident Report after submitting activity feedback. You may also use the Incident Report button on the activity detail page (from your My Activities page) or contact our Safety Committee directly at safety@mountaineers.org.

If you reached this site wanting to report problem behavior or harassment by another member, please submit a Behavioral Complaint Form.


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  1. Salesforce opportunity acknowlegment automation GH2885 ~Salesforce

    I was dreaming about how to improve tracking donor communications and acknowledgements and came up with an idea.

    From a salesforce opportunity I would love to have the option to initiate acknowledgment and thank you communications directly from Salesforce. They come in two forms:

    1. Generating a thank you email to the donor directly from salesforce based off of a selected template (selected based on gift) with the ability to customize before sending. It is something I'm doing for almost every gift and it would be nice if this email was already linked to the donor and the opportunity as an…
    1 vote

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    Medium Priority  ·  0 comments  ·  Fundraising  ·  Flag idea as inappropriate…  ·  Admin →
  2. Add Clustering to Map Search GH2793

    WTA uses a cool cluster feature on their Hike Finder Map- this would allow us to show more of our listings on the zoomed out view. https://www.wta.org/go-outside/map

    1 vote

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    Medium Priority  ·  0 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
  3. Selecting from the Dropdown

    When you select from the search/suggestions box ("You May Also Like" section, for instance), it jumps around and makes it hard to select with precision.

    For example, as admin when I try to create a discount code and I need to add multiple items with the keyword "mountain", it is next to impossible to scroll and pick a tile that is in-between transitions.

    Another example is "Recommended Reading" on many of our content types.

    1 vote

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    Medium Priority  ·  2 comments  ·  Infrastructure  ·  Flag idea as inappropriate…  ·  Admin →
  4. Create "Trip Reporter" Badge ~WebsiteContent

    What if we created a “Trip Reporter” badge (or some such name) to award to folks who leave 5+ trip reports a year? This would encourage more people to leave trip reports, and help with our goals to gamify membership engagement.

    Here's a good trip reporter example: https://www.mountaineers.org/members/dave-morgan/trip-reports

    1 vote

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    Medium Priority  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  5. Add Additional Price/Age Options for Lodge Stays SD666

    Add additional age groups for different lodge pricing. Some lodges allow younger members others don't and Meany previously had toddler pricing.

    1 vote

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    Medium Priority  ·  3 comments  ·  Lodges  ·  Flag idea as inappropriate…  ·  Admin →
  6. Add activity templates to accomodate seasonal variations for climbing

    When we transition to skill badges as pre-requisites for trips I'd like to be able to modify the default pre-req badges on the activity I list depending on the season. For example if I lead a trip to the tooth in June I want it to have all of the regular basic alpine skills like snow travel, belay etc but in August I want to be able to remove the snow travel skill pre-requisite or have a template that brings up a different set of requirements.

    1 vote

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    0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
    Medium Priority  ·  Jeff Bowman responded

    This will require committee buy-in, update of our activity standards, and adequate explanation so leaders an participants understand them.

  7. Connect Senior Household Memberships

    Add functionality to connect Senior households memberships where both people in the household can switch between accounts, just like Family accounts.

    1 vote

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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
    Medium Priority  ·  Jeff Bowman responded

    We have a number of critical items currently on our high priority list, and while this would certainly be a benefit for our senior members, this project does not yet have enough votes to warrant higher prioritization, and, because it’s an improvement to existing functionality, we must prioritize it below things which need to be fixed or built for the first time.

  8. Give notification to leader if posting course related activity outside course date range

    Provide error message/notification if creating a course related activity that is outside of any course's current date range. I listed an optional lecture and it wouldn't show up in the course but I couldn't figure out why. Turns out it was after the original course listings end date.

    1 vote

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    0 comments  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
    Medium Priority  ·  Jeff Bowman responded

    Thanks for bringing this to our attention. This one is a bit tricky, because there can be a currently running and future scheduled course and knowing which one to check is a challenging decision.

  9. Add Email Notification for Comments SD642

    Make it so comments on trip reports, blog posts, etc. send an email to the person who posted the trip report so they can respond and have a dialogue about conditions. We'll also need a way to opt out of this email.

    Note: If the commenter shared their profile their name is a link that will provide their email address.

    1 vote

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    Medium Priority  ·  2 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  10. Provide easy way to email participants based on their role

    For large course field trips it is common for instructors and students to show up at different times, which means that instructors will usually carpool with other instructors, and students with other students. To set up those carpools it would be helpful if the "Email Participants" screen had a way to quickly select participants based on their role, i.e. all instructors, all students, all leaders. Yes, it's currently possible to use the per-person check boxes to this now, but some large field trips (Navigation, Snowshoe, Scramble) can have as many as 90 participants, so selecting them individually is tedious and…

    1 vote

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    Medium Priority  ·  0 comments  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
  11. Add Header Messaging Capability SD517

    We added a home page pop-up a while ago for getting important communications out to members and guests.

    This would be rich text that appear in a box/stripe that appears just below the header (and above the admin panel if it is visible) so that we can present members and guests with a less obtrusive way to highlight things that we thing are really important. Also allow members and guests to close this message until it is refreshed (changed entirely or edited).

    1 vote

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    Medium Priority  ·  1 comment  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  12. Create a "Do Not Send Automatic Confirmation Email" checkbox to activities or activity templates GH2002

    In some cases like summer camp field trips and/or required lectures for courses, its confusing or annoying to members to receive confirmation emails. We would like to be able to turn off this functionality in certain cases like this.

    1 vote

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    Medium Priority  ·  1 comment  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
  13. Auto-populate branch council rosters with all chairs of branch activity committees

    There are some times when a branch council roster isn't updated after a new chair comes on to an activity committee. If this wasn't a difficult or expensive feature, it would alleviate one bit of data entry for branch council's AND help prevent other committees from missing communications from the councils.

    1 vote

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    Medium Priority  ·  0 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
  14. Tailor receipt (thank you) page messages to items purchased SD344

    Add six rich text fields to the Thank You page for each of these item types: membership, course, activity, book, merchandise, donation. Each field would be displayed if the shopping cart contains and item of its type.

    1 vote

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    Medium Priority  ·  1 comment  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  15. Import Very Old Activity History SD407

    We imported all history from 2003 onward, because the format of our former database fit the model of our new database fairly well. We do have history from the early 1990's to 2003 that was imported from our first database to our former database. However, it is just a list (titles and dates) on people's records with no link to an activity record. It will take some effort to import and display this info.

    1 vote

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    Medium Priority  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  16. Save Credit Card Info for Purchases SD328

    Allow members and guests to save credit card info when checking out and use saved credit card info to pay when checking out. We should allow multiple cards, choice of which one to use when checking out, ability to update (usually expiration date and CCV), remove, or add from the Shopping Cart. Allow the user to update, remove and add credit card info from their My Profile area too. We need to consider the implications to the recurring payments (automatic annual dues and monthly donations) too.

    1 vote

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    Medium Priority  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  17. Course Activity Data Export Improvement GH3028

    Investigate alternatives for the Course Activities Export. It takes several minutes to get the datatables view, because there are often several thousand records associated with the request. There may be more, but few options are:

    • Check how much overhead there is in Diazo processing of the markup? Avoiding that may be one reason that converting the main course roster view to be React-based helped so much. If that's correct you could possibly load this part of the page in an iframe that bypasses Diazo.

    • A bit off the wall... After clicking the "download" button, display a message (in a popup?)…

    0 votes

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    Medium Priority  ·  0 comments  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
  18. Change Shopping Cart Timer Message Text GH2932

    Change the shopping cart timer message text to:

    You have {time_remaining} minutes to complete your registration and payment or your registration will be canceled to give others a chance to register.”

    Where time_remaining is 30, 29, 28, etc. minutes (it starts at 30 minutes, a website setting that can be increased or decreased if needed).

    It seems like it might be better to show how many minutes remain to give a better sense of urgency.

    0 votes

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    Medium Priority  ·  0 comments  ·  Infrastructure  ·  Flag idea as inappropriate…  ·  Admin →
  19. Utilize Gallery View for Images on Routes & Places GH2825

    Like we have for our book and merchandise detail pages, use a main image display and thumbnails below for the route/place images(s) displayed at the upper right of each route/place.

    An alternative that may be less effort is to add a "Gallery" tab to the tabbed nav area and show all images in the route/place's "Images" folder with the "Gallery" view.

    0 votes

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    Medium Priority  ·  0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  20. Gallery View: Slide Show and Grid View SD631

    Add slide show and grid view to galleryview for folders (not Book and Merchnadise details pages):

    Slide Show: Add a slide show selector to galleryview with full screen, timer and left/right arrow controls.If there are videos (or any non-image content) in the folder, skip them.

    Grid View: Add a grid selector and display a grid of thumbnails in galeryview. Open the image in a popup overlaying the grid/page when clicked. Close the popup via an "X" in the upper right of the image popup (and maybe left/right arrows on the popup?).

    Image Download Note: Though it's worth noting that currently…

    0 votes

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    Medium Priority  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
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