General Feedback

This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any idea and will be notified of its status changes. Your feedback helps us prioritize projects and improvements for our organization.

We receive lots of great ideas, so please search the forum before adding a new one. If your idea is not yet in our forum, please post it with a simple title and an explanation, and how it could benefit The Mountaineers. If you want to learn more about what we've already implemented and what is up next, please visit our Technology Blog. Thank you for your participation!

Please note that all our courses, events, trips, course-related activities, clinics, seminars, and lodge stays have forms for you to give feedback when you participate. You’ll get an email reminder to do so just after the activity. If your feedback is of urgent nature it may be best to contact the chair of the committee that sponsors that program directly. Not sure who the chair is? Visit our Committee Chair Directory or contact our Member Services Team at info@mountaineers.org.

If there was a safety incident or near miss, you will have the opportunity for submitting an Incident Report after submitting activity feedback. You may also use the Incident Report button on the activity detail page (from your My Activities page) or contact our Safety Committee directly at safety@mountaineers.org.

If you reached this site wanting to report problem behavior or harassment by another member, please submit a Behavior Complaint Form.

If you purchased books or merchandise and checked out or donated without having first logged into an account, we started an account for you. You can obtain the username and choose a password by using our reset password feature. If you need more help, please contact our Member Services Team at info@mountaineers.org.
  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Inclusion with senior/ adult members wanting to add kids as guest to family activities

    When you go to try to select a "Guest Family" membership and already have a different type of membership you get the message:

    "You are choosing to change your membership from Senior or Adult to Guest Family. Click OK to continue, or Cancel to keep your current membership type."
    Could this be added to this message: "Please contact member services at info@mountaineers.org if you would like to include a family member as a guest and are not able to upgrade to a family
    membership at this time. We may be able to assist you."

    This will support family in all…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. SSO and Salesforce integration for MyTurn gear library database

    We'll be transitioning to MyTurn in Fall 2021-Winter 2022 to manage our Gear Library inventory and lending. In an ideal world, I'd love to have SSO between MyTurn and The Mountaineers website, and to also have MyTurn data import into Salesforce so we can track lending against other member activity.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Medium Priority  ·  0 comments  ·  Infrastructure  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. Additional Positions for Committee Rosters

    For Committee rosters people can be associated with one of a hard-coded list of positions and can be advertised as a public committee contact in that position. The way Mountaineers Committees are typically administered has changed over the last few years. We are proposing that the list of positions be extended to better support current common practices.

    We propose adding the following positions:

    Safety
    Vice Chair
    Chair Elect
    Chair Emeritus

    "Safety" is meant to indicate the Safety Officer. Most Committees are now basing their Committee Charter on the Clubwide charter template, which specifies that the committee have a Safety Officer.…

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Medium Priority  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. Additional Roles for Course Rosters

    For Course rosters people can be associated with one of a hard-coded list of roles and can be advertised as a public contact for the course in that role. We are proposing that the list of roles be extended to better support current common practices. Specifically, we propose adding the following roles:

    Co-leader
    Assistant Leader
    Content Manager

    The Co-leader and Assistant Leader roles are self explanatory. Larger courses may want to show multiple leaders as public contacts but still be able to identify a single person as the primary leader.

    The Content Manager is the person who manages registration and…

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Medium Priority  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. Show elevation gain and distance on search page for activities

    Might not be applicable for all activity types, but it would be really helpful to see some basic stats for hiking, backpacking, and scrambling without needing to click on each activity. "Difficulty" isn't consistent enough. Technical for scrambling would also be nice. It would also be very helpful to allow filtering by distance/elevation

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Medium Priority  ·  0 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. Phone support for Elder members who do not use the internet

    I often hear this feedback but I don't think I've done a great job documenting it, so here goes.
    Today I spoke with 50 year member Diana Edgar and I thanked her and let her know her of recent lifetime membership.

    While we were speaking she shared how much she loved being a Mountaineer but she has felt so cut off lately because she doesn't know how she can participate when everything is online and she doesn't use email or a computer. She deeply wishes there was a way for her to sign up for activities that was easy for…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Medium Priority  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. Activity Feedback Chart Color Scheme

    Feedback Color Coding. The colors used for a Great Trip (RED) to Terrible Trip (Green) seem backwards to me, and should be in reverse order to the way they are now. Red usually means there's something wrong and green usually means everything's great Go.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Medium Priority  ·  0 comments  ·  Feedback Surveys  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. Lead Activity Again via "Single Activity Cloning" GH3234

    To make it easier for leaders to schedule an activity that they've already led, add what is sort of a copy-and-paste/single clone feature and display on the Lead Activity Again button in the "Manage Activity" portlet.

    This new "single clone" feature would:
    - Create a copy of the activity
    - Place it in the same folder as the activity being copied
    - Increment it's URL as if it were made by staring with the route/place
    - Run all of error and conflict checks
    - Display the newly added/copied activity's edit form with any errors

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Medium Priority  ·  1 comment  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. Develop Support for Non-English Script

    Currently our website rosters and the mailings we send do not support non-English scripts. Our members would like for their names, written in their native languages, to display correctly.

    More information from Super Volunteer Ananth Maniam:

    When participants Sign up for my trip and on mailers sent to my home and when leaders email back to me. My contact name comes like below
    Ananth Maniam (??????? ??????)

    This is because the (?????? ?????) are supposed to be my native script
    Ananth Maniam (ஆனந்த் மணியம்)

    This feature sometime works when I print roster - It works, it doesn't work when participants…

    11 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We would very much like to implement this, and right now technical constraints make it nearly impossible. Most platforms require its owners to choose a single language (keyboard layout), for which we were required to choose English for our website (which operates on a Plone Platform). Right now, in some places, non-English text is supported, but it varies and we do not have control. The biggest issue is when we export things to our Salesforce CRM, which translates everything as plain text and thus only accepts English characters. Until our platforms are updated more broadly to accept more than one keyboard, we’re stuck with using the U.S. English language/layout. In the meantime, we encourage you to use the Bio field in your profile to celebrate your culture, heritage, or history.

  10. Expired Youth Forms Notification

    Youth forms expire every year. It would be super beneficial if there could be an email notification to families when the form(s) expire. Currently I have to go into every child's profile, check to see if their forms are current or expired, and then email each family that has a child with expired forms. This takes up a significant amount of time that I could be using to improve the curriculum and trips for our youth. Expired forms make it so the families can't sign up for trips; through observation, the families already have a hard enough time figuring out…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Medium Priority  ·  0 comments  ·  Youth  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. Add Merchandise Style, Color, and Size to Purchase Receipt

    Add the style, color, and size of a merchandise item on the purchase receipt so that the customer may verify they purchase the correct item, especially when they purchase more than one of a set of similar items.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Medium Priority  ·  0 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. Multiple Blog Authors

    Allowing for multiple blog authors would be a great way to recognize all volunteers who contribute to a piece.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Medium Priority  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. Favorites: Flag interest on an activity

    I would like to see a feature in the website to let me flag to myself that I am interested in signing up for an activity, that I can return to with a filter and decide whether to sign up or let it slip. Personally, I would not care if my interest flags were visible to others.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Medium Priority  ·  2 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. Give site admins permission to 'remove' people from rosters. GH3329

    In order to prevent folks who have been canceled from moving back to the top of the wait list as a result of their original registration time (this happens in CHS often), allow staff to 'remove' the person from the roster. This will mean they receive a new registration time every time they move from 'canceled' to 'wait listed'.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Medium Priority  ·  0 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. Show member/nonmember status on rosters

    For courses/events that generate income, it would be helpful to the committee leadership if we could tell if a registered person is a member or nonmember when we look at the detailed roster. The reason...fee structure is different and we can more easily figure out how much income was generated without having to have staff pull the info for us (when they are already very busy).

    It would also be helpful for activity leaders to know who the guests are (so we can talk more about the Mountaineers/other committees and entice them to join).

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Medium Priority  ·  1 comment  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. Allow "Requested Info" field to be either required or optional during participant registration

    Add the option to either the "Requested Info" is required or optional when a participant register an activity, clinic or seminar. Currently this field is optional and participant can still register if this field is not filled up.
    This option should be applied where ever the "Requested Info" is available when the item is created or edited.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Medium Priority  ·  0 comments  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. Re-sync Failed Plone-Acumen Transactions GH2921

    Add a "Re-sync to Acumen button to receipt pages to enable Mountaineers staff to re-sync a transaction to Acumen. With power outages, Acumen posting, and server maintenance, this will make it easier to get any missed orders to Acumen without having to enter them manually.

    6 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Medium Priority  ·  0 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. Sync Alerts & Notifications Preferences to Salesforce GH3230

    Sync Alerts & Notifications preferences to Salesforce so that we have added information on engagement and website feature use.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Medium Priority  ·  0 comments  ·  Infrastructure  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. Show past activities on a route

    When looking at a route, you can see future activities as well as trip reports. I'd like to see a list of past activities, along with their completion status and leader name (whether they posted a trip report or not).
    This would make it easier to contact past trip leaders to ask them about conditions, etc. as well as to get a sense of when people typically use the route.

    Thanks!

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Medium Priority  ·  1 comment  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. Allow Chaperone Registration for Youth Activities GH2876

    For youth activates that are not part of a youth program, enable the ability for leaders to set a chaperone capacity and for chaperones to register.

    9 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Medium Priority  ·  0 comments  ·  Youth  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
← Previous 1 3 4 5
  • Don't see your idea?

Feedback and Knowledge Base