When you go to try to select a "Guest Family" membership and already have a different type of membership you get the message:

"You are choosing to change your membership from Senior or Adult to Guest Family. Click OK to continue, or Cancel to keep your current membership type."
Could this be added to this message: "Please contact member services at info@mountaineers.org if you would like to include a family member as a guest and are not able to upgrade to a family
membership at this time. We may be able to assist you."

This will support family in all forms and potentially grandparents wanting to include grandchildren could be upgraded for the rest of the year to better include different forms of family and make it easier for kids to be included as guests when someone is already a member, especially with a senior membership which would be very costly to upgrade to a family membership.

For Committee rosters people can be associated with one of a hard-coded list of positions and can be advertised as a public committee contact in that position. The way Mountaineers Committees are typically administered has changed over the last few years. We are proposing that the list of positions be extended to better support current common practices.

We propose adding the following positions:

Safety
Vice Chair
Chair Elect
Chair Emeritus

"Safety" is meant to indicate the Safety Officer. Most Committees are now basing their Committee Charter on the Clubwide charter template, which specifies that the committee have a Safety Officer. Adding such a position allows the committee's safety officer to be publicly visible on the committee page, and could set the stage for automatically sending safety reports to that person in the future. We think the term "Officer" is weird, and propose just calling the role "Safety", similar to how the Leadership Chair role is just called "Leadership".

The standard committee charter template also specifies that committees have a Vice Chair, hence the addition of that position too.

The Chair Elect and Chair Emeritus positions are becoming more common as committee succession plans become more mature and more committees adopt the three-person Chair Elect/Chair/Chair Emeritus leadership model.

For Course rosters people can be associated with one of a hard-coded list of roles and can be advertised as a public contact for the course in that role. We are proposing that the list of roles be extended to better support current common practices. Specifically, we propose adding the following roles:

Co-leader
Assistant Leader
Content Manager

The Co-leader and Assistant Leader roles are self explanatory. Larger courses may want to show multiple leaders as public contacts but still be able to identify a single person as the primary leader.

The Content Manager is the person who manages registration and other data for the course. This role has been common in the Mountaineers for years, but the website currently associates it with the committee roster instead of a course roster. Adding this role at the course level will allow the Content Manager to be listed as a public contact for the course (which is where most students will look), and will allow programs that offer multiple courses to have different Content Managers for different courses if they choose. (Note that due to COVID-19 some programs are offering multiple instances of the same course - the "cohort model" - to keep group sizes small, so the number of programs that offer multiple courses is increasing.)

I often hear this feedback but I don't think I've done a great job documenting it, so here goes.
Today I spoke with 50 year member Diana Edgar and I thanked her and let her know her of recent lifetime membership.

While we were speaking she shared how much she loved being a Mountaineer but she has felt so cut off lately because she doesn't know how she can participate when everything is online and she doesn't use email or a computer. She deeply wishes there was a way for her to sign up for activities that was easy for internet free person.
I let her know that I'd document her feedback, that she was not alone in her woes, though it was true we had shifted to be primarily online.
While I know there is nothing that can really be done right now, I thought it would be good If I started sharing the times I heard so there could be some sort of record in case we ever decided to offer some sort of hotline for seniors?

Couple ideas from Jeff Bowman: Maybe a phone line staffed by volunteers who want to help out. Could be a Mountaineers phone number that is forwarded or VM only. It could be like or Trip Emergency Line.

Currently our website rosters and the mailings we send do not support non-English scripts. Our members would like for their names, written in their native languages, to display correctly.

More information from Super Volunteer Ananth Maniam:

When participants Sign up for my trip and on mailers sent to my home and when leaders email back to me. My contact name comes like below
Ananth Maniam (??????? ??????)

This is because the (?????? ?????) are supposed to be my native script
Ananth Maniam (ஆனந்த் மணியம்)

This feature sometime works when I print roster - It works, it doesn't work when participants get their registration emails for trips - or when the Mountaineers mail something to me and the envelope has (??????? ??????)

Is this something you can take it up as a feature request. As I've been working with a lot of my Non-English friends to be proud of their language and have it in the Mountaineers website as well - as a part of the Inclusivity work in the Mountaineers and overall

Youth forms expire every year. It would be super beneficial if there could be an email notification to families when the form(s) expire. Currently I have to go into every child's profile, check to see if their forms are current or expired, and then email each family that has a child with expired forms. This takes up a significant amount of time that I could be using to improve the curriculum and trips for our youth. Expired forms make it so the families can't sign up for trips; through observation, the families already have a hard enough time figuring out the website, so thinking to check to see if forms are expired is not generally on the top of their list.