General Feedback

This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any forum idea and will be notified of status changes to that idea. Your feedback helps us prioritize projects and improvements for our organization. We receive lots of great ideas, so please search the forum first before adding a new one. If your idea is not yet in our forum, please post it with a simple title and an explanation of your idea and how it benefits The Mountaineers. If you want to learn more about what has already been developed and what is up next, please visit our Technology Blog. Thank you for your participation!

Please note that all our courses, events, trips, course-related activities, clinics, seminars, and lodge stays have feedback forms so that you give feedback for everything in which you participate. You’ll get an email reminder to do so just after the activity. If your feedback is of urgent nature it may be best to contact the chair of the committee that sponsors that program directly. Not sure who the chair is? Visit our Committee Chair Directory or contact our Member Services Team at info@mountaineers.org.

If there was a safety incident or near miss, you will have the opportunity for submitting an Incident Report after submitting activity feedback. You may also use the Incident Report button on the activity detail page (from your My Activities page) or contact our Safety Committee directly at safety@mountaineers.org.

If you reached this site wanting to report problem behavior or harassment by another member, please submit a Behavioral Complaint Form.


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  1. Co-leader and Mentored Leader Activity Roster Automation GH2494

    For adding to only (not editing) an activity team roster record, if the role is "Mentored leader" or "Co-leader," automatically check the "Admins" and "Show as contact" boxes.

    3 votes

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    Low Priority  ·  1 comment  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
  2. Promo Codes: Dollar Amount Discount for "Entire" Shopping Cart SD410

    As a site visitor allow me to use a promo code that gives me a dollar amount discount on everything in my shopping cart up to the total amount of items in my shopping cart that qualifies.

    This could be quite useful for volunteer recognition.

    3 votes

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    Low Priority  ·  0 comments  ·  Infrastructure  ·  Flag idea as inappropriate…  ·  Admin →
  3. Promo Code: Bulk Discount for Purchasing from a Series SD484

    As a site visitor let me use a promo code to get a bulk discount when I purchase a bunch of items from the same series (e.g. books in the Day Hiking series or backpacking courses/clinics). So we define "series" as any group (or bundle) of items of any kind (books, courses, etc.) that have to be in the cart for the discount to be applied.

    3 votes

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    Low Priority  ·  0 comments  ·  Infrastructure  ·  Flag idea as inappropriate…  ·  Admin →
  4. "Suggested Alternate Activities" when Registering for the Waitlist

    It would be great if we could have "suggested alternate activities" pop-up when someone registers for the waitlist on an activity. This might look like the page that shows of recommended books. Alternate activities would be of similar difficulty, they would have availability, and they would be open or upcoming. The hope would be to try to get folks off our waitlist and into activities with availability.

    3 votes

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    2 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
    Low Priority  ·  Jeff Bowman responded

    We think is may be partly fixed by requiring leaders to choose a Leader Rating so that searches are more accurate.

  5. No leader permission requests without valid waiver.

    If a participant making a request to sign up for a trip does not have a valid waiver, the system should inform the requester directly to resolve the matter before sending the request to the trip leader. As it is now, the system relays the request to the trip leader without regard to waiver status, resulting in a waste of time and effort when a requester's waiver is not valid.

    3 votes

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    0 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
    Low Priority  ·  Jeff Bowman responded

    We will likely send reminders to sign your waiver once we have better timed email sending capability later this year, making this much less of an issue.

  6. Sell eBooks Online SD286/310/413

    Add eBook products to the website "shop" and links to the My Purchases page receipts and may be a separate My eBooks page so that eBooks can download.

    3 votes

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    Low Priority  ·  0 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  7. Leader's Permission Request activation date

    It is unclear when leader permission for an activity should be requested. Some leaders may intend for the request to occur after registration opens, but many requests are in advance. Wise trip leaders make it clear in the description. It might take some burden off leaders to assign a date to this that is visible on the activity.

    2 votes

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    0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback regarding the leader’s permission process. Leader’s Permission can be a critical tool for ensuring a successful trip, but good communication is key to avoiding frustration. We are unable to make technology improvements to the functionality of Leader’s Feedback at this time, but thanks to your feedback we have updated our Leader’s Permission Required blog and are highlighting your feedback as a reminder for participants. https://www.mountaineers.org/blog/what-is-leaders-permission

  8. Leader's Permission Required SHOULD MEAN LEADER'S PERMISSION REQUIRED

    It's hard enough dealing with the instructors and other participants that can not or will not read and understand the posting of an activity, course, field trip, ANYTHING let alone dealing with someone that registers without getting permission to do so. What is the point of having a check box or radio button if there is no functionality behind it?

    2 votes

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    0 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback regarding the leader’s permission process, and we’re sorry for the frustration you have experienced. Leader’s Permission can be a critical tool for ensuring a successful trip, but good communication is key to avoiding frustration. We are unable to make technology improvements to the functionality of Leader’s Feedback at this time, but thanks to your feedback we have updated our Leader’s Permission Required blog and are highlighting your suggestion as a best practice for leaders. https://www.mountaineers.org/blog/what-is-leaders-permission

  9. Pre-orders & Backorders: Better Handle Failed Credit Card Transactions GH3285

    When the nightly delayed orders process runs, nothing is done with those with failed credit cards as best I can tell. I am not sure what's best to do here, but I think the options are:

    1. Cancel the backorder and update the Salesforce opportunity's Stage to Online Credit Card Problem.

    2. Mark the pre-order or backorder as Credit Card Declined on the website and Online Credit Card Problem in Salesforce, and add a "Buy Now" button/link for the customer to move the item, shipping address, and shipping method to the "regular" shopping cart and take them to the checkout page.

    Any…

    2 votes

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    Low Priority  ·  0 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  10. Automatically Add Instructors to Committee Roster GH2511

    When an person registers for or is registered for an activity as an Instructor, in addition to adding them to the course's team roster (if part of a course), add them as an Instructor to the sponsoring Committee's team roster as an instructor or check their instructor box if they are already on the Committee's team roster and their Instructor box is not already checked.

    2 votes

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    Low Priority  ·  1 comment  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
  11. Add a trip plan upload and PLB checkbox GH2824

    Add the ability to upload a "trip plan" to an activity. In addition, we would like a checkbox that indicates if the trip party is planning to carry a PLB. The ability to upload a trip plan is priority #1, and the PLB checkbox is priority #2 (if it is not a lot of additional work).

    2 votes

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    Low Priority  ·  2 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  12. Create an Authors Group GH2801

    Can we create a separate group for Mountaineers Books authors, for easier management? Thanks much!

    2 votes

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    Low Priority  ·  1 comment  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  13. Promo Codes: Bulk Discount SD332

    As a site visitor let me use a promo code to get a bulk discount when I purchase a bunch of the same items or types of items (e.g. books, merchandise).

    2 votes

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    Low Priority  ·  0 comments  ·  Infrastructure  ·  Flag idea as inappropriate…  ·  Admin →
  14. Fade the badge image (but keep on profile) when a badge expires

    Instead of removing the badge image from someone's profile when their badge expires, it would be nice to fade the image ... this would show that the badge is no longer current, but it would also provide a better snapshot "history" of that person's past participation.

    2 votes

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    Low Priority  ·  2 comments  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
  15. Ability to hide climbs for specific SIG's or Branches.

    Let climb leads be able to hide climbs from the public until they are done getting members from their SIG or branch.

    As a basic student its time consuming to see climbs just to sign up or email the climb leader and find out its only for a specific group of people and that I can't be on the climb.

    2 votes

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    Low Priority  ·  0 comments  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
  16. Add tracking mechanism to members page for mileage and altitude gained on club trips for yearly totals-ie:100,000ft gained, etc.

    This would enhance club trip participation- esp among members that join groups like Meet Up and others. Would drive demand for more trips- esp hikes, hopefully driving more Leader participation as a result. It'd also be fun- great for bragging rights.

    2 votes

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    Low Priority  ·  5 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  17. Phone Hyperlink

    Taking a phone call today from a member, they were frustrated that a when they viewed a phone number on mountaineers.org from their phone browser, they were not able to click on it and have it automatically call. They see this feature on other websites and would like to submit it for improvement for ours.

    1 vote

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    Low Priority  ·  3 comments  ·  Infrastructure  ·  Flag idea as inappropriate…  ·  Admin →
  18. Add email alert for canceled activities

    Seems as if several outings I was interested in for this summer have been canceled including one I was going to register for today. It would be great if a message about cancellations could go out in the same fashion as announcements for new activities so we don't hold dates open on our calendars or make travel arrangements for events which aren't taking place.

    1 vote

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    Low Priority  ·  2 comments  ·  Infrastructure  ·  Flag idea as inappropriate…  ·  Admin →
  19. Give activity co-leaders automatic permisson to see rosters

    Currently it is apparently necessary for a co-leader to be made an activity admin or a committee admin in order to see the roster for that activity, adding another step for the primary leader. Can we not remove extra keystrokes here for our busy volunteers? If we make someone a co-leader we trust them to do everything we would do as a leader.

    1 vote

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    2 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →

    First, anyone who is to be a co-leader should already be on a committee roster (any committee roster as a leader) whcih means they could easily be the Primary Leader. Why would this ever not be the case?

    Second, anyone on a roster may view and mange the “team roster,” the one that that is accessed from the "Manage Activity " portlet or “Roster” in the Admin Panel, if the “Admins” box in their activity roster record is checked.

    So the only added step for adding a co-leader to an activity roster is to check the “Admins” box. This is the first field after looking up the person being added and has help text explaining why this box might be checked. Checking a box, one click, does not seem overly burdensome, especially in light of the many other needs and desires for our website.

  20. Satellite communicator contact information

    It would be useful to have satellite communicator addresses on the roster along with contact information. This could be voluntarily entered on the member page, not publicly visible, just of use by the roster, similar to the emergency contact.

    The reasoning: Unless replying to a message, a person's Garmin InReach can only be contacted directly using this InReach address. However, these are seldom shared among party members. The ability to directly contact a party member via satellite is a powerful tool in an emergency. Separated party members could communicate with each other. Overdue parties might be contacted. Additional contact would…

    1 vote

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    Low Priority  ·  0 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
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