General Feedback

This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any forum idea and will be notified of status changes to that idea. Your feedback helps us prioritize projects and improvements for our organization. We receive lots of great ideas, so please search the forum first before adding a new one. If your idea is not yet in our forum, please post it with a simple title and an explanation of your idea and how it benefits The Mountaineers. If you want to learn more about what has already been developed and what is up next, please visit our Technology Blog. Thank you for your participation!

Please note that all our courses, events, trips, course-related activities, clinics, seminars, and lodge stays have feedback forms so that you give feedback for everything in which you participate. You’ll get an email reminder to do so just after the activity. If your feedback is of urgent nature it may be best to contact the chair of the committee that sponsors that program directly. Not sure who the chair is? Visit our Committee Chair Directory or contact our Member Services Team at info@mountaineers.org.

If there was a safety incident or near miss, you will have the opportunity for submitting an Incident Report after submitting activity feedback. You may also use the Incident Report button on the activity detail page (from your My Activities page) or contact our Safety Committee directly at safety@mountaineers.org.

If you reached this site wanting to report problem behavior or harassment by another member, please submit a Behavioral Complaint Form.


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  1. Phone Hyperlink

    Taking a phone call today from a member, they were frustrated that a when they viewed a phone number on mountaineers.org from their phone browser, they were not able to click on it and have it automatically call. They see this feature on other websites and would like to submit it for improvement for ours.

    1 vote

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    Low Priority  ·  3 comments  ·  Infrastructure  ·  Flag idea as inappropriate…  ·  Admin →
  2. Add email alert for canceled activities

    Seems as if several outings I was interested in for this summer have been canceled including one I was going to register for today. It would be great if a message about cancellations could go out in the same fashion as announcements for new activities so we don't hold dates open on our calendars or make travel arrangements for events which aren't taking place.

    1 vote

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    Low Priority  ·  2 comments  ·  Infrastructure  ·  Flag idea as inappropriate…  ·  Admin →
  3. Give activity co-leaders automatic permisson to see rosters

    Currently it is apparently necessary for a co-leader to be made an activity admin or a committee admin in order to see the roster for that activity, adding another step for the primary leader. Can we not remove extra keystrokes here for our busy volunteers? If we make someone a co-leader we trust them to do everything we would do as a leader.

    1 vote

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    2 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →

    First, anyone who is to be a co-leader should already be on a committee roster (any committee roster as a leader) whcih means they could easily be the Primary Leader. Why would this ever not be the case?

    Second, anyone on a roster may view and mange the “team roster,” the one that that is accessed from the "Manage Activity " portlet or “Roster” in the Admin Panel, if the “Admins” box in their activity roster record is checked.

    So the only added step for adding a co-leader to an activity roster is to check the “Admins” box. This is the first field after looking up the person being added and has help text explaining why this box might be checked. Checking a box, one click, does not seem overly burdensome, especially in light of the many other needs and desires for our website.

  4. Leader's Permission Request activation date

    It is unclear when leader permission for an activity should be requested. Some leaders may intend for the request to occur after registration opens, but many requests are in advance. Wise trip leaders make it clear in the description. It might take some burden off leaders to assign a date to this that is visible on the activity.

    2 votes

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    0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback regarding the leader’s permission process. Leader’s Permission can be a critical tool for ensuring a successful trip, but good communication is key to avoiding frustration. We are unable to make technology improvements to the functionality of Leader’s Feedback at this time, but thanks to your feedback we have updated our Leader’s Permission Required blog and are highlighting your feedback as a reminder for participants. https://www.mountaineers.org/blog/what-is-leaders-permission

  5. Leader's Permission Required SHOULD MEAN LEADER'S PERMISSION REQUIRED

    It's hard enough dealing with the instructors and other participants that can not or will not read and understand the posting of an activity, course, field trip, ANYTHING let alone dealing with someone that registers without getting permission to do so. What is the point of having a check box or radio button if there is no functionality behind it?

    2 votes

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    0 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback regarding the leader’s permission process, and we’re sorry for the frustration you have experienced. Leader’s Permission can be a critical tool for ensuring a successful trip, but good communication is key to avoiding frustration. We are unable to make technology improvements to the functionality of Leader’s Feedback at this time, but thanks to your feedback we have updated our Leader’s Permission Required blog and are highlighting your suggestion as a best practice for leaders. https://www.mountaineers.org/blog/what-is-leaders-permission

  6. Satellite communicator contact information

    It would be useful to have satellite communicator addresses on the roster along with contact information. This could be voluntarily entered on the member page, not publicly visible, just of use by the roster, similar to the emergency contact.

    The reasoning: Unless replying to a message, a person's Garmin InReach can only be contacted directly using this InReach address. However, these are seldom shared among party members. The ability to directly contact a party member via satellite is a powerful tool in an emergency. Separated party members could communicate with each other. Overdue parties might be contacted. Additional contact would…

    1 vote

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    Low Priority  ·  0 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
  7. View PDF files stored on the website in the browser

    Allow PDF (and other browser viewable files) to be viewed in the browser.

    The Seattle Sea Kayaking Committee is storing minutes as PDF documents. When you click on the file name (blue) what happens depends on the browser you are using. Some browsers (Firefox) allows the user to choose to download or view in a browser window. Other browsers (Safari and Chrome on Mac) always download the file.

    If I just want to view the file, having it downloaded to my computer is inconvenient. Now I must navigate to the downloaded file, open it, and later decide if I want…

    1 vote

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    Low Priority  ·  0 comments  ·  Content  ·  Flag idea as inappropriate…  ·  Admin →
  8. Make it more clear that a member is under the age of 18

    I can't guarantee that any of my volunteer instructors are "youth qualified" so it should be more clear on a member's profile that they are under the age of 18.

    1 vote

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    Low Priority  ·  0 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
  9. Gift Memberships for Renewals

    Why are gift memberships restricted to new members? Every year I'm asked what I'd like for my birthday and Christmas. It would be delightful if my family members could renew my Mountaineers membership. I get the benefir of the Mountaineers and my family gets the benefit of giving it to me. That certainly beats another tie. I prefer gifts which are not "things". I have enough possessions already.

    1 vote

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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for sharing this idea. We’d love to eventually create functionality on the website to renew a membership for someone else. In the meantime, you can do this any time by calling our member services team at 206-521-6001.

  10. Portrait Photo Orientation

    This is for the tech forum and website.

    Whenever I want to upload one of the awesome pictures from one of my outings, I am limited only to landscape view. For some reason, the website automatically flips it to landscape if I upload a portrait view.

    1 vote

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    Low Priority  ·  0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  11. Display "Leader's Permission Required" and Registration Opening Date on Field Trip Pages

    It would be nice if it showed up the page I look at and have the opening date like the climbs I post.

    1 vote

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    Low Priority  ·  0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  12. Improve more+ button

    From feedback, it appears that many people fail to notice the "more+" button in activities, especially on cellphones. Because they don't see it, they don't read all the important info in leader's notes. The More+ button should be more prominent...possibly a brighter, solid color button? Better yet, how about all the info about the trip expanded so it's never missed?

    1 vote

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    Low Priority  ·  1 comment  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  13. Pre-orders & Backorders: Better Handle Failed Credit Card Transactions GH3285

    When the nightly delayed orders process runs, nothing is done with those with failed credit cards as best I can tell. I am not sure what's best to do here, but I think the options are:

    1. Cancel the backorder and update the Salesforce opportunity's Stage to Online Credit Card Problem.

    2. Mark the pre-order or backorder as Credit Card Declined on the website and Online Credit Card Problem in Salesforce, and add a "Buy Now" button/link for the customer to move the item, shipping address, and shipping method to the "regular" shopping cart and take them to the checkout page.

    Any…

    2 votes

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    Low Priority  ·  0 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  14. Improve badge display sort on course view

    I have a low priority website UI feature request. For courses which award multiple badges to graduates, it would be nice if the list of badges were sorted nicer. One sort method could be "Course badges first then Skill badges, and within those by alphabetical". Here's the 2020 Seattle Basic course as an example of messy badges...
    https://www.mountaineers.org/locations-lodges/seattle-branch/committees/seattle-climbing-committee/course-templates/alpine-climbing-courses/basic-alpine-climbing-course/basic-alpine-climbing-course-seattle-2020

    thanks!

    1 vote

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    Low Priority  ·  2 comments  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
  15. Set focus to username field in login

    Please set the "focus" to the first field "username” on the login page. It's a niggly little thing to have to proactively click into the box to type in it on every login.

    1 vote

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    Low Priority  ·  1 comment  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  16. Automatically Add Instructors to Committee Roster GH2511

    When an person registers for or is registered for an activity as an Instructor, in addition to adding them to the course's team roster (if part of a course), add them as an Instructor to the sponsoring Committee's team roster as an instructor or check their instructor box if they are already on the Committee's team roster and their Instructor box is not already checked.

    2 votes

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    Low Priority  ·  1 comment  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
  17. Improve Course Application Process GH2951

    Improve the online forms so that applications can be housed on our website (which is ideal), with a prefilled field linking to a particular course, that the form builder creates. When the form is submitted, the applicant is automatically added to the "applied" roster, and the same process continues from there. This has the advantage of reducing admin burden, but it will require our online forms to be much easier to build so that our leaders will make applications in plone. Probably a much bigger project.

    3 votes

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    Low Priority  ·  0 comments  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
  18. Adding a "Related Items" section for additional information on Book product page GH3074

    Add a new tab alongside "Description" "Video" and "Reviews" for related items, especially blogs.

    The idea is to present complementary content when the product page is the landing page, esp. considering the % of our page sessions are from New Users.

    Aside from links to our blog, other items could be downloads, related events* -- it's also why I don't want to just call this tab "Blogs," as it doesn't necessarily reflect the full scope.

    *Though personally, I think this should be its own tab, and would be pulled automatically from Author Events calendar.

    I thought about just linking whatever…

    1 vote

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    Low Priority  ·  1 comment  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  19. Simple and Effective Feedback Surveys & Incident Reports

    (1) Keep it simple and quick to attract more feedback.
    (2) For instance, we could have multi-choice or single-choice questions on page 1 (change it to cover a bigger picture than we do already) and have a conditional page if people wish to add more comments/improvements if they wish to.
    (3) Separate the near-miss report and incident report. They serve different purposed and requires attention and follow-up on a different scale.

    These are my thoughts; hope we can achieve to bring more feedback from participants by making it easy and quick. And also, by creating open culture to encourage near…

    1 vote

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    1 comment  ·  Feedback Surveys  ·  Flag idea as inappropriate…  ·  Admin →

    Hi KD,

    Thanks for the suggestions. We completely agree with “keeping things simple.”

    Although your suggestion for our feedback page may be conceptually simpler, it is quite complicated to implement and we have several other needs for our feedback system, http://feedback.mountaineers.org/forums/273688-general-feedback?category_id=358780. Feel free to review and vote or comment on any of these.

    Separating near miss reporting from full incident reports is a good idea that our Safety Committee needs to evaluate. We recommend merging it with Create More Robust Safety Committee Data Analysis, http://feedback.mountaineers.org/forums/273688-general-feedback/suggestions/7002958-create-more-robust-safety-committee-data-analysis. Please let us know if that is ok with you and we’ll do that. It can also be a separate idea. If you prefer, please feel free to add a new idea for this.

  20. Automate updating profile URL when a member changes their name

    Automatically update profile url when a member changes their name in the system to avoid negatively impacting people (one example of a demographic that could be negatively impacted is trans folks). Right now, if a member updates their name in the system, it updates everything except URL generation automatically. The user then has to personally email someone to manually update it. It would be good if this process was automated to decrease the need for this extra step.

    4 votes

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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
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