General Feedback

This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any forum idea and will be notified of status changes to that idea. Your feedback helps us prioritize projects and improvements for our organization. We receive lots of great ideas, so please search the forum first before adding a new one. If your idea is not yet in our forum, please post it with a simple title and an explanation of your idea and how it benefits The Mountaineers. If you want to learn more about what has already been developed and what is up next, please visit our Technology Blog. Thank you for your participation!

Please note that all our courses, events, trips, course-related activities, clinics, seminars, and lodge stays have feedback forms so that you give feedback for everything in which you participate. You’ll get an email reminder to do so just after the activity. If your feedback is of urgent nature it may be best to contact the chair of the committee that sponsors that program directly. Not sure who the chair is? Visit our Committee Chair Directory or contact our Member Services Team at info@mountaineers.org.

If there was a safety incident or near miss, you will have the opportunity for submitting an Incident Report after submitting activity feedback. You may also use the Incident Report button on the activity detail page (from your My Activities page) or contact our Safety Committee directly at safety@mountaineers.org.

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  1. Fix incident report excel export bug

    The incident report exports narratives in HTML. Change to plain text format. Example:

    <p>At 1:10 pm 1.5 miles from the trail head on the Spray Park Trail (heading back to Mowich Lake), participant tripped on a root and ended up bumping her brow bone on another root.  Student did not present with any signs of head trauma, the bump site swelled to approximately 2.5 cm in diameter and no bleeding was noted.  Patient reported minor discomfort, no current medications.  Applied a cold compress with bandana soaked with cold creek water and continued to hike out.  Patient still retained normal mentation…

    8 votes
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    6 comments  ·  Safety  ·  Flag idea as inappropriate…  ·  Admin →

    The way the report renders currently is not a bug. It is how rich text data is stored in the file of completed forms. Rich text allows those filing a report to be able to use simple formatting to add things like paragraph breaks in the narratives. Changing the Incident Narrative and Lessons Learned fields from Rich Text to Plain Text would be a huge step backwards, making it much harder to collect good data.
    This rich text only affects the data file download. There are two other sources of submitted incident reports, (1) the emailed report submission, and (2) the stored report submissions. Both of these are nicely formatted and easy to read.
    Because it’s raw data, it should be relatively easy to turn the downloaded file into one nicely-formatted document with any number of tools. One simple approach is to use the “mail merge” capability in the Word…

  2. Add Kilometres to the "Length Units" on the posting activity page.

    We should have this option- we can post the km on the Pace. It makes absolutely no sense that we can't post the distance of the pace they are moving at with the same measurement
    Maybe we should get onto the '70s and make this an option?

    1 vote
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    0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for sharing your idea. Unfortunately, we need to decline this. As the overwhelming majority of our courses take place in the United States, where the standard unit of measurement is the imperial system, we’ve designed the website to work within this system. We do not have capacity to expand to kilometres at this time.

  3. Badge Rosters Access

    To implement the new climbing leader progression (as well as the recently updated snowshoe leader progression), please give committee admins access to edit leader badge rosters. While there's a very small risk that someone could accidentally remove a person from a different branch from a badge roster, that's simple to fix. (note: if it can be possible to manager leader badges via the committee roster, that would also be a workable solution).
    Thanks!

    1 vote
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    0 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →

    Much like the “Access to Badge Rosters” idea, http://feedback.mountaineers.org/forums/273688-general-feedback/suggestions/6746686-access-to-badge-rosters, we have declined this idea.

    The practical constraints are that badge rosters are a compilation of other rosters managed through different avenues. Meaning course admins can grant badges through their course rosters by graduating students, and committee admins manage leader badges through their committees. We recognize that some committees need to assign more than one leader badge and that not all leaders get the same badge(s). We have the “Multiple Badges Within a Committee” idea, http://feedback.mountaineers.org/forums/273688-general-feedback/suggestions/37059466-multiple-badges-within-a-committee-gh2933, for this.

    The technical constraints are that (1) adding sharing permissions was partly broken in the Plone 5 update—fixing it is at least a small project, and (2) badge roster pages have issues that need fixed for them to be used for this.

    One option to relieve staff from having to add leaders to badge rosters and until the “Multiple Badges Within a…

  4. Climbing leaders need a course in basic geology, see West Ridge Cuttroat report.

    Mass wasting, the geological term, should not include Mountaineers.
    When I used to guide and teach climbing professionally, I would ask my clients and students to consider how all those rocks in the scree and talus slopes got there. Later as national park ranger, it became obvious that ignorance of basic geology was widespread, as evidenced by the body bags included with our gear.

    1 vote
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    1 comment  ·  Safety  ·  Flag idea as inappropriate…  ·  Admin →

    Great suggestion Eric. As a volunteer-run organization, the content of our courses is determined by volunteers. We’ve had a number of sessions on local geology offered in the past, and would certainly support more in the future (ex: https://www.mountaineers.org/locations-lodges/olympia-branch/committees/olympia-hiking-backpacking-committee/course-templates/geology-in-your-own-backyard-olympia/activity-templates/geology-in-your-own-back-yard). The best way to ensure this curriculum is included is to work with the climbing committee at your branch, and while we cannot require this of our climb leaders, we can certainly encourage them to learn more about the natural world in addition to their climbing and leadership skills training.

  5. Allow leaders to update a student's participation notes after a field trip is closed

    Leaders add participation notes to a student's profile if they fail to pass a critical skill and need reevaluation before they can register for a climb. We need to be able to update the participation note to include information when they do pass the skill, but this means we can't close the activity until all students have passed, unless we contact the program center to reopen. It would be nice if we could update participation notes.

    1 vote
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    1 comment  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →

    We close activities so that we know that the records are up-to-date and to prevent accidentally editing an activity that is complete. An activity that was closed can be re-opened by staff or a committee admin if corrections are needed.

    If a student fails to meet one or more standards at a field trip and needs to attend a make-up session after practicing and improving, their successful completion should be recorded on the make-up session activity. This is so that we can see a student’s progress over time.

  6. Trips should not show as 'full' just because someone is on the waitlist

    When someone has asked to be put on the waitlist but there is still room on the main roster, the trip still looks like it is full on the summary listings. The summary listings page should show the number of roster spaces as well as the number of people on the waitlist.

    1 vote
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    0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Jeff Bowman responded

    This can only happen for activities and courses where there is a fee. We automated the waitlist-to-roster functionality for activities and courses that are free (i.e. if a leader adds a person with the “waitlisted” status and there is space for them to be “registered,” the person being added is automatically changed to “registered” when the record is saved). And the definition of a waitlist is list of people who want to participate if space becomes available, so there should never be anyone on a waitlist if there is space on the activity or course for them.

    We considered automating automated the waitlist-to-roster functionality for activities and courses with a fee, but decided not to, because the fee adds some nuances, chief among them is an accidental cancellation request. If a person requests a cancellation (or a leader does so for them), and that space is not automatically filled, we…

  7. Need to add links to Branch websites under the "Branches and Committees" page of the main Mountaineers.org website

    Some of the branches, like the Olympia branch, have stand alone websites that provide much more information on their officers, committees, and activities than the main mountaineers.org website. It would be beneficial to all to clearly link the individual branch webpages to their respective branch pages under the "Branches and Committees" page of the Mountaineers.org site.
    I wasted a ton of time trying to find detailed info about the Olympia Branch on the Mountaineers.org site only to give up. I was finally told about the olympiamountaineers.org site and voila, there was all of the info I needed. A direct link…

    1 vote
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    0 comments  ·  Infrastructure  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Jeff Bowman responded

    We added branch home page and committee page features in July 2015. Since then our branches and committees have been moving content form their own websites to mountaineers.org. Most branches and committees have completed this. Our Olympia Branch is in the midst of this content migration and will be done soon.

  8. Create online credit card intake form for credit cards for all rental clients

    Hey Jeff,

    I'm putting this here to request we make an online form that will allow our rental clients to submit credit card information and to authorize we charge their card for rental deposits and final payments. This eventually needs to be a broader conversation with Gabriella and Barbara because they actual do the charging and I collect the information.

    Benefits:
    - Reduced time in playing phone tag with clients.


    • Better experience with clients and faster turn-around time between inquery/booking/deposit/final payment


    • Easier to require CC information to be kept on file for deliquent charges or additional costs. It can often…

    1 vote
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    0 comments  ·  Infrastructure  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Jeff Bowman responded

    Garrett: For security reasons, we cannot store credit card information on our local computers, local servers, or our website. This is why we have the “Organization & Online Invoicing” project, http://feedback.mountaineers.org/forums/273688-general-feedback/suggestions/17914396-organizations-online-invoicing-sd562.

    We can do it on paper, but even that is a “no no” as far as credit card security is concerned. Paper is somewhat acceptable, because the credit card information may be redacted or the paper destroyed.

    I just talked to Barbara and there is a possibility of using Acumatica for invoicing until we get the website project done. It’s not exactly what you requested, but it should help quite a bit.

  9. Leader Permission Links

    Posting on behalf of a Mountaineer Leader.

    The location of the "Request Leader's Permission" link is very confusing because it looks as if permission is required to be a leader of the trip rather than a participant.

    What's more confusing is that the screenshot is from this trip to Lila Lake<https://www.mountaineers.org/explore/activities/backpack-lila-lake-1>, which is not set up to have any any assistant leaders, so one wonders why "leader prerequisites" are shown at all. I thought I might be seeing a different screen because I am a backpack leader, but the screen looks the same when viewed in incognito mode…

    2 votes
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Jeff Bowman responded

    Thanks for bringing this to our attention. Our member services team has not received additional feedback from our members that this is an issue. If in the future we receive feedback about this we can re-open this idea.

  10. Have a couple of pages in the magazine to post gear for sale - would be a great service to both seller and buyer

    Have a couple of pages in the magazine to post gear for sale - would be a great service for both seller and buyer.

    1 vote
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Tess Wendel responded

    Hi Sharon,
    Right now our magazine only comes out quarterly which means if you want something to show up for Spring magazine (mar/april/may). you have to have your gear contribution in by January 1. This is a long time to plan out selling something. After talking with additional folks interested in selling gear we’ve determined that gear sellers need to be able to have a more timely place to advertise gear. There is also no way to indicate that gear has been sold.

    We encourage folks to use Mountaineers Marketplace "https://www.facebook.com/groups/377304859047281/

  11. Three day head start for basic students who don't yet have 3 climbs

    Good afternoon Jeff,

    Jim Nelson asked that I get in contact with you about a website feature we would like to explore in support of the Basic Climbing Course. We would like for the website to be able to flag Basic Course students who have not yet completed three climbs and give them a three-day head start in signing up for Basic climbs. As soon as a student has three successful climbs, the flag comes off and they have the same priority in signing up for climbs as prior-year Basic course graduates.

    This change addresses two long-simmering concerns:


    1.  It gives
    15 votes
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    1 comment  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Garrett Arnold responded

    Hi Climbers,

    Thanks for posting your suggestions on the feedback site. This has been an issue for many years, and this is not a problem with a technology solution – at least not right now (take a look at another Feedback idea with a healthy number of votes in opposition to pre-filling rosters before a trip is posted- http://feedback.mountaineers.org/forums/272594-leaders/suggestions/6939679-future-activity-sign-up-dates-modifying-registrat).

    Every option proposed has implications for every activity across the entire organization. If we allow trip rosters to be filled with students, we limit the availability of roster spots for course graduates like basic climbing students (who will leave The Mountaineers when climbs aren’t available to them). Whether we decide to favor students over general membership is a policy decision that needs to be made at a higher level in the organization, not by staff or a single committee. Because website/technology solutions apply to every activity we offer we need…

  12. Allow activity posting while new route is pending review

    For short notice trips and to reduce frustration in posting trips, leaders should be able to post an activity for a new route/place as soon as it is requested. The current wait period for review/approval of a new route significantly discourages posting of short notice trips and adds significantly to the time requirement for posting trips.

    1 vote
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    1 comment  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Jeff Bowman responded

    Thanks for the suggestion, Will!

    We cannot do this for a few reasons, mostly related to the user experience for our members and guests.

    Members would get an error message if they try to view a route/place that has not yet been edited an published. This would happen if an activity listing used an unpublished route/place.

    If we did allow Routes & Places to be published before they were reviewed, those viewing it would find them lacking vital information.

    Since launch, nearly 1,000 new Routes & Places have been added. Some of them have been quite good, but the vast majority were missing vital information and needed a significant update to be ready for our members and guests to view them.

    Also, of these new Routes & Places, more than a third of them were duplicates.

    I am not sure what we can do about the turn around time for…

  13. Please stop commercial offers on this site

    Please stop presenting book offers every time I register for an activity. The big yellow "Proceed to checkout" button, and the tiny "No thanks" alternative, are particularly unsavory. This is a nature association, not a late-night TV sales channel!

    2 votes
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    0 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Jeff Bowman responded

    We understand that some view these as commercial; offers, but we view them as making sure our members and guests have the materials they need for their courses and trips.

  14. Add a new Activity category called "Other".

    This could be a catch-all spot for new ideas that don't yet fit an established category. A good example is the Olympia Branch Gear Swap. It is desirable to run it as an Activity because: 1. The intent is to have sellers register and pay for tables. and 2. Folks have now been trained/accustomed to searching activities for things to do. Given the creative, entrepreneurial nature of members and branches, new ideas do come along and need an outlet, rather than be discouraged just because they are a square peg. Over time, examples that had persistence would become candidates for…

    7 votes
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    0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Garrett Arnold responded

    For items like your Gear Swap, the proper category is an Event. Events can be set up to have people rsvp for a table or to simply attend. If we want to collect money connected to events we currently use Eventbrite. Event listings allow us to post the event in multiple calendars. Events can be easily downloaded to your personal calendar, and offer complete customization. We want to be able to market these cool new ideas and event listings allow you to have titles and text and photos how you want them rather than being stifled by the activity template listings.

    Activity templates do not have the same functionality as they include leader’s notes, mileage, etc. Trip specific categories don’t make sense for an event like the gear grab. The Event category also allows members to register guests without having to create a separate profile for a guest or have…

  15. Make Routes and Places Search Easier

    Make Routes and Places search easier to use. When I put in a search, I commonly get back 10 or more pages that take forever to scroll through. Adding words to make the search more specific makes the problem worse. For example, if I search for "Rainier" I get back 4 pages. If I try to be more specific with "Stevens Canyon Ranier", I get back 6 pages including many having nothing to do with "Rainier".

    I infer that the underlying logic is to match on ANY of the words I supply. That behavior is unintuitive for those of us…

    2 votes
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    0 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Jeff Bowman responded

    We cannot replicate what you report. The search results are sorted by relevance (i.e. the first results contain all of the words, then any two of the words, etc.).

    In your specific example, searching for the words, “stevens canyon rainier,” we get the “Stevens Canyon (Mount Rainer” route/place is the first search result.

    Also note that we have an idea in this feedback system for adding sorting criteria (e.g. title, leader) to faceted searches like we have on the site search (in the website header).

  16. Add cancelation date range

    Issue:

    I'm a trip leader. A couple days before a trip I don't want anyone new signing up for planning/logistics reasons. The solution for that is to have signup close a couple days early. But then people signed up can't cancel from my trip without emailing me and having me do it (or the Program Center do it), which is a pain for me to do. Since someone can't be signed up for 2 trips at the same time, they might need me to cancel them ASAP so they can sign up for another trip, but I might not be…

    0 votes
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    1 comment  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Garrett Arnold responded

    We definitely understand where this idea is coming from but at this point we must decline the idea for the following reasons. 1) We had many leaders from across the organization request manually roster manipulation after registration has closed and this is in contradiction to that widespread request. 2) We are concerned that this is too complicated for our members and leaders since Member Services already spends a decent amount of time explaining what registration open and close dates are and how they work and this idea makes the process a little harder to remember.

  17. "My Activities" should be visible on the landing page after the login

    I'm internet savvy but didn't discover "My Activities" and other menu items that are currently hidden behind the login name, until recently.
    Make the site intuitive like http://www.Meetup.com. It shouldn't require training.

    1 vote
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Jeff Bowman responded

    Thanks for the suggestion. The “My Activities” is in the profile menu in the upper right section of our website’s header per website best practices. Unfortunately, there’s just not room to expand all of the items in the profile menu to the header. The My Profile menu will have a bit more prominence in our mobile design, so when you’re using a smart phone or tablet the My Profile menu will be a bit easier to find.

  18. Display activity start time next to date

    Display an activity start time prominently along with the date, and as a mandatory field. It wastes time to go through several screens only to see that no time is listed, or the start time won't work for your personal schedule.

    2 votes
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    1 comment  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Jeff Bowman responded

    The current meeting time and place field is rich text to allow leaders to explain start times. For example, sometimes a leader puts in both start time at trailhead and where and when they are meeting at a park and ride.

    Our leaders requested this flexibility so it would be a pretty big change to switch this to being a single field or adding another field that leaders need to complete is not practical.
  19. Allow overlapping activities

    The website doesn't allow for overlapping activities, for example two 3-day climbs of the same summit which would summit and camp on different days.
    For example, one climb of a mountain could be on Friday, Saturday, Sunday and another climb could be Sunday, Monday, Tuesday. One climb thus summits on Saturday, the other on Monday.
    Since there is no conflict of having two parties travelling along the same part of a route at the same time, the website should allow registration of activities that don't exactly overlap.
    A warning is probably still in order since the trip leaders must make…

    5 votes
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    1 comment  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Tess Wendel responded

    In order to minimize our impact on the land and on other users, per our Outdoor Ethics Policy, we do not allow overlapping Mountaineers groups unless there are additional land manager permitting considerations (that specifically allow us to have multiple groups), or the activity takes place at an in-town facility where reservations are managed by the facility staff. I’d suggest that you find another day to post this climb, if you want it to be an official Mountaineers activity.

  20. Improve Find Instructor Opportunities functionality

    Make it possible to have your field trip or course show under "Find Instructor Opportunities" even if there is no instructor pre-requisite

    1 vote
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    Declined  ·  1 comment  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
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