General Feedback

This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any forum idea and will be notified of status changes to that idea. Your feedback helps us prioritize projects and improvements for our organization. We receive lots of great ideas, so please search the forum first before adding a new one. If your idea is not yet in our forum, please post it with a simple title and an explanation of your idea and how it benefits The Mountaineers. If you want to learn more about what has already been developed and what is up next, please visit our Technology Blog. Thank you for your participation!

Please note that all our courses, events, trips, course-related activities, clinics, seminars, and lodge stays have feedback forms so that you give feedback for everything in which you participate. You’ll get an email reminder to do so just after the activity. If your feedback is of urgent nature it may be best to contact the chair of the committee that sponsors that program directly. Not sure who the chair is? Visit our Committee Chair Directory or contact our Member Services Team at info@mountaineers.org.

If there was a safety incident or near miss, you will have the opportunity for submitting an Incident Report after submitting activity feedback. You may also use the Incident Report button on the activity detail page (from your My Activities page) or contact our Safety Committee directly at safety@mountaineers.org.

If you reached this site wanting to report problem behavior or harassment by another member, please submit a Behavioral Complaint Form.


  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Create More Robust Safety Committee Data Analysis SD52/465/466

    Currently, participants submit incident reports to the Safety Committee, which then compiles the data and looks for trends in the aggregate (it does a lot more than that as well, but this aspect of its work is onerous). If we connected incident reporting with routes/places and even illustrated on a map, committees could analyze trends and information much more rapidly and wouldn't have to wait for Safety Committee reports. Safety Committee efforts could then be more available for training and prevention work now that the data crunching burden has been reduced. Members and Leaders could then have information about incident…

    6 votes
    Sign in Sign in with The Mountaineers
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Safety  ·  Flag idea as inappropriate…  ·  Admin →
  2. Bulk add participants to rosters

    It would be great to be able to add multiple people to a roster at one time instead of having to do a multi-step process for each person. This would be especially helpful for committees and youth programs who have recurring events with the same people. It would allow committees to easily add and then bulk update volunteers hours tracking.

    Please see the attached image for an example.

    5 votes
    Sign in Sign in with The Mountaineers
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →

    This suggestion applies to committee, activity and event rosters. This seems like it should be a-ok for committee rosters. It could be challenging for activity and event rosters where there are capacities and deciding how to handle that check and potential error, and partly because of the caveat that whatever roles and other details are chosen apply to all who are registered in this scenario. We may need to consider roster addition somewhat like the “add guest” we have for lodge stay reservations where the details for each person may be different.

  3. Committee roster updates based on activity level

    One of the things were trying to do right now is clean up the roster, lots of old info there. Any chance those can be self updating fields? For example the scramble standard says leaders have to do at least one trip every 2 years. Something similar could work for instructors too.

    5 votes
    Sign in Sign in with The Mountaineers
    Signed in as (Sign out)

    We’ll send you updates on this idea

    5 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →

    Once we have implemented “View/download badges of all the people on a committee roster and add filters SD417/SD597” (this includes the “last activity led” feature) we’ll see it that is enough or if we want the more sophisticated automation described here.

  4. Pre-order/Backorder User-applied Promo Codes GH3045

    As a website visitor pre-ordering or backordering a book, allow me to enter a promo code on the payment page, so that I can receive a discount if one is offered. And display the automatically applied promo code the member discount.

    4 votes
    Sign in Sign in with The Mountaineers
    Signed in as (Sign out)

    We’ll send you updates on this idea

    In Review  ·  1 comment  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  5. Books & Maps: Add a Revision Date GH3284

    For books and maps, add a Revision Date in addition to the Publication Date. This is helpful for book reprint dates where some corrections and revisions may be made. It is especially helpful for maps there generally do not have new editions that get a new ISBN and Publication Date, but are revised and updated every few years.

    3 votes
    Sign in Sign in with The Mountaineers
    Signed in as (Sign out)

    We’ll send you updates on this idea

    In Review  ·  0 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  6. Pre-order/Backorder Quantity GH3044

    As a website visitor pre-ordering or backordering a a book, allow me to enter a quantity that is applied when I click the "pre-order" or "backorder" button, and allow me to change this on the payment page, so that I may pre- or backorder more than one copy of a book at a time.

    3 votes
    Sign in Sign in with The Mountaineers
    Signed in as (Sign out)

    We’ll send you updates on this idea

    In Review  ·  2 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  7. Add start month to automated year attached to courses etc

    For courses and activities, the year auto-populates in the listing, but the accounting department needs the month to be part of that, otherwise they have to manually go into each listing to find out what month the course happens and where to book the revenue

    3 votes
    Sign in Sign in with The Mountaineers
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →

    The automation here is only applied when a course is created, and volunteer course admins can and do change according to their own needs. So it’s best if we handle this in Salesforce. Currently we should be recording revenue based on the transaction date and then using the report that finds all revenue that was collected in the prior fiscal year but is for activities and courses that start in the current fiscal year.

    The title for activities is “{activity template title} – {route/place title}” so there is never a year added to its title.

  8. Pre-orders & Backorders: Better Handle Failed Credit Card Transactions GH3285

    When the nightly delayed orders process runs, nothing is done with those with failed credit cards as best I can tell. I am not sure what's best to do here, but I think the options are:


    1. Cancel the backorder and update the Salesforce opportunity's Stage to Online Credit Card Problem.


    2. Mark the pre-order or backorder as Credit Card Declined on the website and Online Credit Card Problem in Salesforce, and add a "Buy Now" button/link for the customer to move the item, shipping address, and shipping method to the "regular" shopping cart and take them to the checkout page.


    Any…

    2 votes
    Sign in Sign in with The Mountaineers
    Signed in as (Sign out)

    We’ll send you updates on this idea

    In Review  ·  0 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  9. Pre-order/Backorder vs. Shopping Cart Clarification GH3072

    As a user, when pre/backordering something show me a notification that this process is separate from my other items (if I have other available items in my cart).

    I'd like to see some sort of alert during/before reaching "/delayed-shipping" page that back/pre orders are not processed at the same time as the rest of the items in my cart. Reason being I'd like to avoid confusion during/after user has input all their information.

    Ideally, is it possible to...
    1) Check if the cart is currently empty (if so, proceed as usual)
    2) If cart /= empty, perhaps an in-frame pop-up?…

    2 votes
    Sign in Sign in with The Mountaineers
    Signed in as (Sign out)

    We’ll send you updates on this idea

    In Review  ·  0 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  10. Add "Item Type" Select List to Universal Header Search GH3048

    As a website visitor, show me a list of content types next to the search box in the universal header so that I may choose the type of content and my search terms in one go.

    Notes:
    - If viewing the Program global header, default this to "All."
    - If viewing the Books global header, default this to "Book."

    2 votes
    Sign in Sign in with The Mountaineers
    Signed in as (Sign out)

    We’ll send you updates on this idea

    In Review  ·  1 comment  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  11. Default billling address for "checkout as guest" GH2975

    When a user buys books or merchandise and checks out as a guest, use the shipping address they entered as the billing address on the page where we collect their credit card information. Or maybe it's better if we add a "Billing address is same as shipping address" checkbox above the billing address fields. This seems like the better, more common user experience.

    Do this for:
    - Checking out without logging in, the multi-item "regular" shopping cart
    - Placing a pre-order or backorder as a guest, the single-item shopping cart

    2 votes
    Sign in Sign in with The Mountaineers
    Signed in as (Sign out)

    We’ll send you updates on this idea

    In Review  ·  0 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  12. When trips are co-led by two leaders who report to different branches and committees please can both sponsor and share credit? GH3075

    When trips are co-led by two leaders who report to different branches and committees please can both sponsor and share credit?

    2 votes
    Sign in Sign in with The Mountaineers
    Signed in as (Sign out)

    We’ll send you updates on this idea

    In Review  ·  0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  13. Automated email notification for people in waitlist x days before the course start

    Currently some courses have lots of people in the wait list. Some of these people are registered in the wait list months before the course starts. If there is an automated notification to remind them that they are still on the waitlist. And ask them to cancel from the waitlist if they already have some other plans. Hopefully we will end up only with those who are still interested in taking the course. So we can offer the course to those who are still interested and we don't waste time offering to those who are already have other plans.

    2 votes
    Sign in Sign in with The Mountaineers
    Signed in as (Sign out)

    We’ll send you updates on this idea

    In Review  ·  0 comments  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
  14. Create functionality that allows the use of course pages to assign badges to students opting for the modular route w/ other system org wide

    As courses create a modularized option (such as Basic Alpine), and where course and committee leaders use course pages as a way to easily assign badges to students that complete all of the requirements, a way to catch or exclude repeated rosters and data points across all of our systems and for the organization as a whole is needed.

    Course leaders have requested the use of course pages as a way to more easily and efficiently assign badges themselves instead of the need to pass off to staff. However, this could create duplicate data points in our integrated software services…

    2 votes
    Sign in Sign in with The Mountaineers
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →

    This is really about our report and dashboard statistics. Assigning a course badge via equivalency or by having completed other courses or activities that lead to the requisite skills can done in a few ways. There is some concern that having “extra” courses to assign these badges will skew our statistics. We need to determine whether this is a real concern worth addressing and, if so, how best to do that.

  15. Trip closure delinquency notice

    Automatically mail out to leaders on a quarterly basis a list of trips that have not yet been closed out, say are one month past.

    1 vote
    Sign in Sign in with The Mountaineers
    Signed in as (Sign out)

    We’ll send you updates on this idea

    In Review  ·  0 comments  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
  16. Trip report input improvements

    On the trip report page, allow for multiple photo uploads, have the "upload" tab come up by default when clicking to add a photo, keyboard shortcut to add a photo, and tell people upfront to save often, that they can edit after saving (I lost a ton of work).

    1 vote
    Sign in Sign in with The Mountaineers
    Signed in as (Sign out)

    We’ll send you updates on this idea

    In Review  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  17. Update "Last Activity Led" column in committee rosters to add co-leaders and exclude cancelled trips GH3277

    Currently, the "Last Activity Led" column in committee rosters on the website only factors in activities where the contact is listed as the Primary Leader, and includes activities that were cancelled.

    Please exclude cancelled activities from this calculation, and include activities where the contact is listed as a Primary Leader OR a Co-Leader.

    1 vote
    Sign in Sign in with The Mountaineers
    Signed in as (Sign out)

    We’ll send you updates on this idea

    In Review  ·  0 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
  18. Promo Codes: Convert "Specific Product Use" to Multiselect GH3278

    Change the "Specific Product Use" field to accept more than a single item (ie, several books).

    1 vote
    Sign in Sign in with The Mountaineers
    Signed in as (Sign out)

    We’ll send you updates on this idea

    In Review  ·  0 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  19. Pre-populate times on cloned events with those from the event being cloned GH3276

    When cloning an event, pre-populate the event times and setup times with the times from the event being cloned. But keep them editable. Normally, a monthly meeting is going to be at the same time. Pre-populating will reduce the chance of entry errors as well. I caught several of my own mistakes.

    1 vote
    Sign in Sign in with The Mountaineers
    Signed in as (Sign out)

    We’ll send you updates on this idea

    In Review  ·  0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  20. Sync Alerts & Notifications Preferences to Salesforce GH3230

    Sync Alerts & Notifications preferences to Salesforce so that we have added information on engagement and website feature use.

    1 vote
    Sign in Sign in with The Mountaineers
    Signed in as (Sign out)

    We’ll send you updates on this idea

    In Review  ·  0 comments  ·  Infrastructure  ·  Flag idea as inappropriate…  ·  Admin →
← Previous 1
  • Don't see your idea?

Feedback and Knowledge Base