General Feedback

This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any forum idea and will be notified of status changes to that idea. Your feedback helps us prioritize projects and improvements for our organization. We receive lots of great ideas, so please search the forum first before adding a new one. If your idea is not yet in our forum, please post it with a simple title and an explanation of your idea and how it benefits The Mountaineers. If you want to learn more about what has already been developed and what is up next, please visit our Technology Blog. Thank you for your participation!

Please note that all our courses, events, trips and course-related activities have feedback forms so that you give feedback for every activity in which you participate. You’ll get an email reminder to do so just after the activity. If your feedback is of urgent nature it may be best to contact the chair of the committee that sponsors that program directly. Not sure who the chair is? Contact our Member Services Team at info@mountaineers.org.

If there was a safety incident or near miss, you will have the opportunity for submitting an Incident Report after submitting activity feedback. You may also use the Incident Report button on the activity detail page (from your My Activities page) or contact our Safety Committee directly at safety@mountaineers.org.

If you reached this site wanting to report problem behavior by another member or harassment. Please submit a Behavioral Complaint Form.

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  1. Fix rich text fields in our form builders so that are mobile accessible.

    In order to make application processes simple for the applicants, we need to be able to allow the applicant to hyperlink other documents into an application, which we use a rich text field for. these rich text fields are not accessible (or even visible) on mobile, so we're getting applications with blank answers, and the applicant didn't even know there were questions they missed.

    1 vote
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    In Review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Add start month to automated year attached to courses etc

    For courses and activities, the year auto-populates in the listing, but the accounting department needs the month to be part of that, otherwise they have to manually go into each listing to find out what month the course happens and where to book the revenue

    3 votes
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    0 comments  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →

    The automation here is only applied when a course is created, and volunteer course admins can and do change according to their own needs. So it’s best if we handle this in Salesforce. Currently we should be recording revenue based on the transaction date and then using the report that finds all revenue that was collected in the prior fiscal year but is for activities and courses that start in the current fiscal year.

    The title for activities is “{activity template title} – {route/place title}” so there is never a year added to its title.

  3. Create More Robust Safety Committee Data Analysis SD52/465/466

    Currently, participants submit incident reports to the Safety Committee, which then compiles the data and looks for trends in the aggregate (it does a lot more than that as well, but this aspect of its work is onerous). If we connected incident reporting with routes/places and even illustrated on a map, committees could analyze trends and information much more rapidly and wouldn't have to wait for Safety Committee reports. Safety Committee efforts could then be more available for training and prevention work now that the data crunching burden has been reduced. Members and Leaders could then have information about incident…

    6 votes
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    1 comment  ·  Safety  ·  Flag idea as inappropriate…  ·  Admin →
  4. Create functionality that allows the use of course pages to assign badges to students opting for the modular route w/ other system org wide

    As courses create a modularized option (such as Basic Alpine), and where course and committee leaders use course pages as a way to easily assign badges to students that complete all of the requirements, a way to catch or exclude repeated rosters and data points across all of our systems and for the organization as a whole is needed.

    Course leaders have requested the use of course pages as a way to more easily and efficiently assign badges themselves instead of the need to pass off to staff. However, this could create duplicate data points in our integrated software services…

    2 votes
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    1 comment  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →

    This is really about our report and dashboard statistics. Assigning a course badge via equivalency or by having completed other courses or activities that lead to the requisite skills can done in a few ways. There is some concern that having “extra” courses to assign these badges will skew our statistics. We need to determine whether this is a real concern worth addressing and, if so, how best to do that.

  5. Salesforce opportunity acknowlegment automation GH2885

    I was dreaming about how to improve tracking donor communications and acknowledgements and came up with an idea.

    From a salesforce opportunity I would love to have the option to initiate acknowledgment and thank you communications directly from Salesforce. They come in two forms:

    1. Generating a thank you email to the donor directly from salesforce based off of a selected template (selected based on gift) with the ability to customize before sending. It is something I'm doing for almost every gift and it would be nice if this email was already linked to the donor and the opportunity as…

    1 vote
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    0 comments  ·  Fundraising  ·  Flag idea as inappropriate…  ·  Admin →
  6. Committee roster updates based on activity level

    One of the things were trying to do right now is clean up the roster, lots of old info there. Any chance those can be self updating fields? For example the scramble standard says leaders have to do at least one trip every 2 years. Something similar could work for instructors too.

    5 votes
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    5 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →

    Once we have implemented “View/download badges of all the people on a committee roster and add filters SD417/SD597” (this includes the “last activity led” feature) we’ll see it that is enough or if we want the more sophisticated automation described here.

  7. Highlight # of activities led / courses instructed in volunteer leader/instructor profiles

    "Game-ify" volunteer leader & instructor trips led & courses taught to encourage them to list more trips and volunteer more often as instructors.

    Update volunteer profiles so that a “star appears” around their profile picture for each trip they lead or for each time they participate as an instructor / leader in a field trip. When X number of stars have appeared then volunteers receive some sort of recognition, to be determined, . . . for example, . . .
    a. X stars – a Mountaineers Books coupon or a Starbucks card accompanied by a form thank you note (and…

    1 vote
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    2 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
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