General Feedback
This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any idea and will be notified of its status changes. Your feedback helps us prioritize projects and improvements for our organization.
If you reached this site wanting to report problem behavior or harassment by another member, please submit a Behavior Complaint Form.
88 results found
-
Add Save button at the top of registration windows GH1482
This will be super helpful for mobile users trying to manage their rosters. Right now after adding some to the roster it is very hard to scroll down and Save them. This should be done for the Add Person to Courses, Activities and Event registration windows.
2 votesWe added a “Save” button at the top of every “Add person to roster” and “Edit” popup so that it is quicker and easier to save a record when on the top few field must be completed for the add or edit being done.
-
Install Step-Up Engagemant App SD416
StepUp is Percolator Consulting's engagement app for Salesforce, our CRM (Customer Relationship Management database).
It adds functionality to our Salesforce to create the ability to measure the engagement levels of our guests, members, and volunteers. This Percolator-designed Salesforce App allows you to assign an engagement score related to actions taken with our organization, and then roll all of those scores up into one master "engagement score". We can use this to identify potential donors, volunteers, and to single out guests who might be the most interested in converting to a member.
1 voteCompleted · AdminJeff Bowman (Associate Director of Information Technology, The Mountaineers) respondedWe installed and configured the StepUp app for Salesforce in Apr 2019.
-
Make Autorenewal purchases show in My Purchases area GH1393
Right now autorenewal purchases don't go through shopping cart so not showing up properly in My Purchases tab of the My Profile page.
1 vote -
Properly Group and Sort Replies to Comments GH1392
We're currently sorting trip reports and blog comments in reverse chronological order. This part is okay. But replies to a trip report or blog comment seem to appear "above" the post to which they apply. Ideally we want to place them "below" the post to which they reply and better differentiate replies from the original post.
1 voteComments and replies are properly grouped and sorted in chronological order now.
-
When viewing someones profile make the "My Activities etc" show up differently than one's personal profile GH901
When browsing another members page, many of the headers appear as if I'm viewing my own page (My Activities, My Profile, My Courses). It's a bit confusing at first whether those will continue navigating another users page, or will take me to my own.
1 voteWhen viewing someone else’s profile we now have changes to help make it clearer whose profile you are looking at. When you are looking at someone else’s profile it no longer says My Activities or My Courses it simply says Courses and Activities and the person’s name is inserted above so it is clear that it isn’t your profile you are looking through.
-
0 votes
We completed and launched many of the desired youth programs features in Jan, Feb and Mar 2016.
In May & Aug-Sep 2016, we added the youth forms feature.
In FYE17, we may add the monthly payment feature that is described in this idea: https://mountaineers.uservoice.com/forums/273688-general-feedback/suggestions/16938802-allow-monthly-paymenst-for-annual-youth-programs
-
Add Mobile Responsive Theme SD295
I use the site all the time on my phone. Who doesn't these days?
6 votesWe launched our website’s mobile responsive theme on Oct 4, 2016!
-
Add text in manage registration window regarding activities that have closed GH1256
If you get off a waitlist for a field trip and want to remove yourself from one that is already closed it is not clear how to do that from the manage registration window for course related activities.
Please add a tag line to the red text that exists already saying registration has closed to make it say.
Registration closed Mar 11 5:00 pm. Contact leader to be added or removed from roster.
0 votes -
1 vote
-
Enhance promo code limits GH1111
As discussed, can you please talk to David about adding a “max use” requirement for our Promo Code. Right now you can add a maximum use per person, but not per code. Meaning you can only use a code once, but then you could give me the code and I could use it (also only once).
Ideally we’d like to create a requirement for promo codes so they can only be used once (in the case of gift membership) which means we don’t’ ever need to go back in and add an expiration date, as it will expire once it…
1 voteCompleted May 2016.
-
Add a filter for Cancelled Activities on My Activities page GH1325
Can we please get a sort or filter button on this page so that we don't have to view the canceled events?
8 votesBased on the original request and comments, we added “Show Canceled” checkbox, “Show waitlisted” checkbox and a date range filter. We did the same for the My Courses & Programs page. Go check it out!!
-
Develop Member Dashboard
Create a member dashboard that allows us to more easily track membership by type, branch, member interests etc.
1 vote -
How about alpha sorting the Badges? Its a pain always to scan an unsorted group of data. Grouping badges on the My Profile page. GH 1127
How about alpha sorting the Badges? Its a pain always to scan an unsorted group of data. Grouping badges on the My Profile page too. Group by type of badge (e.g. (course, skill, leader, award/peak pin) and then sort by name within that group.
0 votesGo check you My Profile page!
-
Avoiding duplicates in donor records and regular records SD322/347/348
Need a way for donors who donate without logging in but do have an account to be linked to their other profile so we don't create unnecessary duplicate accounts. Ideally when you type in your email it would have a flag that says, this email is already in the system, do you want to log in and then make your donation" or something like that. There is also a nuance of donations not being lumped together by household when we would want one $500 donation by one member to be lumped with the $500 donation made by the spouse so…
4 votesCompleted website duplicate prevention Jun 2015.
Completed Salesforce duplicate identification and began using dedup processes in Aug 2015.
-
Create a UI for staff to process membership dues
Staff have a 21-step manual process for processing dues paid by check currently. We need a better user-interface and process for this system since a large portion of dues still come via snail mail.
1 vote -
Fix Membership Join dates so they are not linked to other family members profiles
Join dates were getting modified when membership types were being changed.
1 voteThis has been fixed so they are no longer linked however we were not able to individually identify records where this has happened. Please contact member services at info@mountaineers.org if this happened to you so we can update your profile accordingly.
-
Streamline waitlist registration for course related field trips
Right now if you are registered for one field trip but on the waitlist for another and get off the waitlist you are not automatically removed from the other roster. Ideally there would be some sort of notice reminding the person to cancel off their other list or some sort of automation.
-Submitted by Chris Williams1 voteWe added info to the confirmation emails instructing students to check their roster statuses before confirming the new course registration.
-
On line user account changes
Hello,
My credit card changed. I use it for automatic renewal payments. Thee is no clear way for me to update my credit card info via the web site login. Pleae let me know how I can update my credit card info on line.
Thank You, Gary Zink1 voteHi Gary,
To update your credit card for autorenewal payments you’ll want to log in and go to My Profile and click the Recurring Payments tab on the left hand side.Tess
-
Change "downgrade" language
I suggest changing your language on membership "downgrades". Rather than say "downgrade", which has negative connotations, why not say "You have chosen to change your membership type". Using the word downgrade makes it sound like the membership type has fewer benefits or less value than another type.
1 vote -
Add an extra "are you sure you want to cancel" message for course cancellations
Add an additional dialogue box when you cancel from course that says "Are you sure you want to cancel" to avoid accidental cancellations.
3 votesThis has been completed. There is now a cancel link that does not look like a Submit style button from the Manage Registration window AND when you click that link you get an additional dialog box asking “Are you sure you want to cancel?”
- Don't see your idea?