3 results found

1. Event Tickets Timing-Out in Cart

   The problem: Event rosters are not entirely accurate because if an individual adds a ticket to their cart and the cart times out, they are automatically moved to ‘canceled.’ Sometimes this is okay if the order of operations is such that the ticket times out and then after they register again. However, if it’s the other way around (purchase ticket, go to purchase another, times out) they show up as canceled where they should still stay registered. This seems to create duplicate entries on the event roster.

   Why it matters: This has implications for staff and volunteers managing events because they may not have accurate counts of registered participants and tickets. This also impacts attendees because their registration shows as canceled in their ‘My activities’ even though they have purchased tickets, leading to confusion and potential no shows. It’s also possible that the event might be over-sold, since the registered capacity doesn’t reflect those who are ‘canceled’ but do in fact have tickets.

   Workaround: Staff have been investigating event registrations in Salesforce, but this is not feasible for volunteers and not sustainable for event staff managing large event rosters with money on the line.

   The problem: Event rosters are not entirely accurate because if an individual adds a ticket to their cart and the cart times out, they are automatically moved to ‘canceled.’ Sometimes this is okay if the order of operations is such that the ticket times out and then after they register again. However, if it’s the other way around (purchase ticket, go to purchase another, times out) they show up as canceled where they should still stay registered. This seems to create duplicate entries on the event roster.

   Why it matters: This has implications for staff and volunteers managing events because… more

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2. Virtual option for all beta and brew events

   Using Zoom for beta and brew events was great. Events that are live only seems like regression in terms of impact by driving, and time required by members (particularly those not close to the program center). I suggest streaming these events to allow members from the entire region to view, instead of only those conveniently located to the program center.

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3. Remove volunteer ages from Committee Meeting rosters

   A few months ago the ages of volunteers started showing up in the rosters for committee meetings (see screenshot). I'm guessing this may have been added to support youth, but most adults consider their age to be private information.

   Event rosters are viewable by anyone who has admin access, and it's common for many committee members to have admin access for various reasons. For this reason, committee rosters are basically public to the committee. Publishing everyone's ages does not seem appropriate.

   This does not seem to be a problem specific to committee meetings. Most adults do not want the age published regardless of the activity type. Maybe this could be limited to youth activities somehow?

   Thanks.

   A few months ago the ages of volunteers started showing up in the rosters for committee meetings (see screenshot). I'm guessing this may have been added to support youth, but most adults consider their age to be private information.

   Event rosters are viewable by anyone who has admin access, and it's common for many committee members to have admin access for various reasons. For this reason, committee rosters are basically public to the committee. Publishing everyone's ages does not seem appropriate.

   This does not seem to be a problem specific to committee meetings. Most adults do not want the age… more

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