General Feedback
This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any idea and will be notified of its status changes. Your feedback helps us prioritize projects and improvements for our organization.
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21 results found
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Develop Support for Non-English Script
Currently our website rosters and the mailings we send do not support non-English scripts. Our members would like for their names, written in their native languages, to display correctly.
More information from Super Volunteer Ananth Maniam:
When participants Sign up for my trip and on mailers sent to my home and when leaders email back to me. My contact name comes like below
Ananth Maniam (??????? ??????)This is because the (?????? ?????) are supposed to be my native script
Ananth Maniam (ஆனந்த் மணியம்)This feature sometime works when I print roster - It works, it doesn't work when participants…
11 votesMedium Priority ·
AdminJeff Bowman
(Associate Director of Information Technology, The Mountaineers)
responded
We would very much like to implement this, and right now technical constraints make it nearly impossible. Most platforms require its owners to choose a single language (keyboard layout), for which we were required to choose English for our website (which operates on a Plone Platform). Right now, in some places, non-English text is supported, but it varies and we do not have control. The biggest issue is when we export things to our Salesforce CRM, which translates everything as plain text and thus only accepts English characters. Until our platforms are updated more broadly to accept more than one keyboard, we’re stuck with using the U.S. English language/layout. In the meantime, we encourage you to use the Bio field in your profile to celebrate your culture, heritage, or history.
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Add filters to the My Activities page GH2799
Filters to add include Activity Type, Trip Result, Participant Role, and Participant Result. This is useful for leaders to review participant activity info for leader's permission requests. It is also useful for helping keep committee rosters up-to-date.
10 votes -
Add a Calendar View of the My Activities Page SD411
As a logged in member or guest, allow me choose a calendar view/display of the My Activities page where I can see all of my activities on a calendar and subscribe to an iCal feed of my activities and events so that I can better manage my schedule.
NOTES:
Ideally we'd continue to have one My Activities page and add "buttons" to toggle between the "List" and "Calendar" views, even though they may be two different pages/links.9 votes -
Gift Certificates, Gift Cards, Store Credit SD308
Set up a system where people can purchase and give electronic gift certificates that are good for books, merchandise, course and activities. Gift certificates issues in whole dollar amounts. Offer a few suggestions like ($25, $50, $100). Have the giver specify and email address of the recipient. Allow the recipient to add the gift certificate to their account (require them to create an account if needed).
4 votes -
Make it possible to add merchandise when renewing or buying a membership or gift membership GH2754
It'd be neat to be able to buy a mountaineers hat or pint glass when joining and/or buying a gift membership for someone.
You might also like section should show up on Join the Mountaineers page in addition to showing on the shopping cart.
Similar set up for gift memberships
3 votes -
Allow changing quantities for refunds GH1847
Right now its hard to do refund for purchases with quantity greater than 1. Now that we are selling merch we need to fix this functionality
3 votes -
3 votes
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Multiple Blog Authors
Allowing for multiple blog authors would be a great way to recognize all volunteers who contribute to a piece.
2 votes -
Connect Senior Household Memberships
Add functionality to connect Senior households memberships where both people in the household can switch between accounts, just like Family accounts.
2 votesWe have a number of critical items currently on our high priority list, and while this would certainly be a benefit for our senior members, this project does not yet have enough votes to warrant higher prioritization, and, because it’s an improvement to existing functionality, we must prioritize it below things which need to be fixed or built for the first time.
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Integrate Salesforce with Acumatica
The current process involves manual assignment of revenue codes for memberships, courses, etc., a time-consuming task that is subject to inconsistent interpretation and error. Integration would automate this process, reducing time spent entering data and improve the accuracy of our data. We'd also like to sync (or be able use an export-import process) to transfer data from SF to Acumatica.
2 votesPlease see the IT Planning & Prioritization sheet, https://docs.google.com/spreadsheets/d/1x1_tMuGpZZC4-xxyiDTzALvnbSPn2SJz3FveQQuyfmY/edit?usp=sharing, for where this project is ranked among other projects.
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Update Billing Info for Automatic Renewal GH1977
The billing info associated with autorenewal payments is not getting updated in tandem with the user’s profile. Let's tweak the process to update the autorenewal billing info whenever the profile is updated, or at least give users the option to also update their billing info when they update their payment card info.
2 votes -
Inclusion with senior/ adult members wanting to add kids as guest to family activities
When you go to try to select a "Guest Family" membership and already have a different type of membership you get the message:
"You are choosing to change your membership from Senior or Adult to Guest Family. Click OK to continue, or Cancel to keep your current membership type."
Could this be added to this message: "Please contact member services at info@mountaineers.org if you would like to include a family member as a guest and are not able to upgrade to a family
membership at this time. We may be able to assist you."This will support family in all…
1 voteMedium Priority ·AdminJeff Bowman
(Associate Director of Information Technology, The Mountaineers)
responded
We updated the information on our "Join The Mountaineers" page to help with this.
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Phone support for Elder members who do not use the internet
I often hear this feedback but I don't think I've done a great job documenting it, so here goes.
Today I spoke with 50 year member Diana Edgar and I thanked her and let her know her of recent lifetime membership.While we were speaking she shared how much she loved being a Mountaineer but she has felt so cut off lately because she doesn't know how she can participate when everything is online and she doesn't use email or a computer. She deeply wishes there was a way for her to sign up for activities that was easy for…
1 vote -
Create "Trip Reporter" Badge ~WebsiteContent
What if we created a “Trip Reporter” badge (or some such name) to award to folks who leave 5+ trip reports a year? This would encourage more people to leave trip reports, and help with our goals to gamify membership engagement.
Here's a good trip reporter example: https://www.mountaineers.org/members/dave-morgan/trip-reports
1 vote -
My Gallery
Add a My Gallery section to My Profile that where I can upload photos and where photos I've uploaded to the the website in other areas like Trip Reports are displayed.
Ideally all photos I've added would be displayed by default, but I would be able to choose to hide certain ones from My Gallery even though they would still be displayed elsewhere on the website.
1 vote -
Add Header Messaging Capability SD517
We added a home page pop-up a while ago for getting important communications out to members and guests.
This would be rich text that appear in a box/stripe that appears just below the header (and above the admin panel if it is visible) so that we can present members and guests with a less obtrusive way to highlight things that we thing are really important. Also allow members and guests to close this message until it is refreshed (changed entirely or edited).
1 vote -
Tailor receipt (thank you) page messages to items purchased SD344
Add six rich text fields to the Thank You page for each of these item types: membership, course, activity, book, merchandise, donation. Each field would be displayed if the shopping cart contains and item of its type.
1 vote -
Import Very Old Activity History SD407
We imported all history from 2003 onward, because the format of our former database fit the model of our new database fairly well. We do have history from the early 1990's to 2003 that was imported from our first database to our former database. However, it is just a list (titles and dates) on people's records with no link to an activity record. It will take some effort to import and display this info.
1 vote -
Save Credit Card Info for Purchases SD328
Allow members and guests to save credit card info when checking out and use saved credit card info to pay when checking out. We should allow multiple cards, choice of which one to use when checking out, ability to update (usually expiration date and CCV), remove, or add from the Shopping Cart. Allow the user to update, remove and add credit card info from their My Profile area too. We need to consider the implications to the recurring payments (automatic annual dues and monthly donations) too.
1 vote -
Gallery View: Slide Show and Grid View SD631
Add slide show and grid view to galleryview for folders (not Book and Merchnadise details pages):
Slide Show: Add a slide show selector to galleryview with full screen, timer and left/right arrow controls.If there are videos (or any non-image content) in the folder, skip them.
Grid View: Add a grid selector and display a grid of thumbnails in galeryview. Open the image in a popup overlaying the grid/page when clicked. Close the popup via an "X" in the upper right of the image popup (and maybe left/right arrows on the popup?).
Image Download Note: Though it's worth noting that currently…
0 votes
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