Skip to content

General Feedback

This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any idea and will be notified of its status changes. Your feedback helps us prioritize projects and improvements for our organization.

We receive lots of great ideas, so please search the forum before adding a new one. If your idea is not yet in our forum, please post it with a simple title and an explanation, and how it could benefit The Mountaineers. If you want to learn more about what we've already implemented and what is up next, please visit our Technology Blog. Thank you for your participation!

Please note that all our courses, events, trips, course-related activities, clinics, seminars, and lodge stays have forms for you to give feedback when you participate. You’ll get an email reminder to do so just after the activity. If your feedback is of urgent nature it may be best to contact the chair of the committee that sponsors that program directly. Not sure who the chair is? Visit our Committee Chair Directory or contact our Member Services Team at info@mountaineers.org.

If there was a safety incident or near miss, you will have the opportunity for submitting an Incident Report after submitting activity feedback. You may also use the Incident Report button on the activity detail page (from your My Activities page) or contact our Safety Committee directly at safety@mountaineers.org.

If you reached this site wanting to report problem behavior or harassment by another member, please submit a Behavior Complaint Form.

If you purchased books or merchandise and checked out or donated without having first logged into an account, we started an account for you. You can obtain the username and choose a password by using our reset password feature. If you need more help, please contact our Member Services Team at info@mountaineers.org.
  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

4 results found

  1. Pre-orders & Backorders: Better Handle Failed Credit Card Transactions GH3285

    When the nightly delayed orders process runs, nothing is done with those with failed credit cards as best I can tell. I am not sure what's best to do here, but I think the options are:

    1. Cancel the backorder and update the Salesforce opportunity's Stage to Online Credit Card Problem.

    2. Mark the pre-order or backorder as Credit Card Declined on the website and Online Credit Card Problem in Salesforce, and add a "Buy Now" button/link for the customer to move the item, shipping address, and shipping method to the "regular" shopping cart and take them to the checkout page.

    Any…

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Low Priority  ·  0 comments  ·  Books  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. Adding a "Related Items" section for additional information on Book product page GH3074

    Add a new tab alongside "Description" "Video" and "Reviews" for related items, especially blogs.

    The idea is to present complementary content when the product page is the landing page, esp. considering the % of our page sessions are from New Users.

    Aside from links to our blog, other items could be downloads, related events* -- it's also why I don't want to just call this tab "Blogs," as it doesn't necessarily reflect the full scope.

    *Though personally, I think this should be its own tab, and would be pulled automatically from Author Events calendar.

    I thought about just linking whatever…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Low Priority  ·  1 comment  ·  Books  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. Create an Authors Group GH2801

    Can we create a separate group for Mountaineers Books authors, for easier management? Thanks much!

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Low Priority  ·  1 comment  ·  Books  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. Sell eBooks Online SD286/310/413

    Add eBook products to the website "shop" and links to the My Purchases page receipts and may be a separate My eBooks page so that eBooks can download.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Low Priority  ·  0 comments  ·  Books  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?

Feedback and Knowledge Base