General Feedback
This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any idea and will be notified of its status changes. Your feedback helps us prioritize projects and improvements for our organization.
74 results found
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Expand options for age-based audiences
When posting an activity, a key field is the " Activity Audiences & Affinity Groups" field. It defaults to "Adults" though it can be set to any number of affinity groups or audiences. Two of the audiences are age-based: 20-30 somethings and Retired Rovers (55+). This idea is based on those age-based audiences.
Age-based audiences are unique in that the shared identity is that we're obviously around the same age but a side-effect is that we may also be experiencing the same parts of life around the same time. This can create a shared connection that may not otherwise be…
12 votesThis idea is completed! We have added additional age groups so leaders now have the follow age-focused audience options:
- 20-30 Somethings
- 30-40 Somethings
- 40-50 Somethings
- Age 55+
If anyone has a specific age-range they were looking for that is not included above, please reach out to devinl@mountaineers.org.
Big thanks to Josh Stein for helping our team with communications around this update by writing an incredible blog about the benefits of age-based activities! Find the blog here.
For more information about Affinity Groups, please check-out this resource.
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Move Link to Request Leadership Permission Above Checkbox
When an activity has Leadership Permission Required, the link to the application is at the end of the checkbox. The ask is to move this link to above the checkbox (or at least the first think in the statement) to make it clearer to students where the application link is.
Submitted by KD.
3 votesThis idea has been completed! We made changes to our Leadership Permission portlet that moves the permission form above the checkbox along with other updates such as adding resources and making the requirements to register clearer. See more tech updates on our Tech Changelog!
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Filter activities based on single vs. multiple day activities (camping, overnights, etc.)
Today, users have the ability to search courses, seminars, and clinics based on if they are a single day or multiple day experience. The ask is to have a similar filter for activities.
- Submitted for KD
1 voteThis filter is now present on "Find Activities" and all other volunteer activity search pages. It is shown underneath Start/End dates similar to "Find Courses". Find Courses has also been expanded to filter more than just courses, including seminars and clinics.
To see all our tech updates, check out our Technology Changelog!
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Only Allow Stewardship Committees to Post Stewardship Trips
Currently any committee leader can post a stewardship trip. Now that we have new stewardship standards that states stewardship trips must be posted by committees that are chartered to sponsor stewardship, can we update the website so that only leaders on stewardship committees can post stewardship trips.
At this time, any leader of any committee can post any type of trip but we see more instances of non-Stewardship chartered committee leaders, posting stewardship trips that do not align with stewardship standards.
3 votesThis idea has been completed! As mentioned previously, we have 1) educated leaders that Stewardship trips should be done only by Stewardship committees, 2) prevent future trips by finding and notifying past leaders who did not follow this guidance and 3) set up automated alerts and emails for when these situations occur to immediately address and take down the activity. Alerts/emails go to both Devin/Michelle and also the primary leader of the activity. With these changes, we should be able to monitor and address these cases with ease.
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Activity Reminder Email
The idea suggested was to create an automated email reminder that would remind the participant of the activity 5 days before it closes - calling out that if they are unable to attend to cancel and why. This will hopefully prompt those who need to cancel to do so in advance and ensure others can register in their place.
1 voteThis has been completed!
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Send a reminder before an activity closes reminding people to cancel in advance
An email reminder should be sent out 5 days before registration closes to help prompt people to cancel in advance if they need to cancel which will give leaders time to prepare and others time to sign up.
1 vote -
Make 'alternative place' names visible from Routes (see GH1476?)
The alternative place names that are accessible partway through setting up a trip are of limited usefulness when you cannot view them beforehand. For example - I tried to set up a hike going to West Tiger #2. I couldn't see that there was such a route under the WT 1-2-3; I ended up setting up the trip under WT 3, using the Section Line alternative (at least partly correct). Learning of the existence of the WT#2, I was unable to Edit the trip via the WT 1-2-3 as the alternatives don't appear.
1 voteFrank has confirmed via email that his needs are met. This idea is being marked as complete!
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Stop stripping line breaks from Leader Permission request comments section
Most people (myself included) when entering information for the leader in the permission request comment box, make an effort to format it as cleanly as possible with line breaks to organize provided information.
However, the code appears to strip all these line breaks from the text and drop a super messy blob of text in the request email that comes to leaders. This makes the leader's job unnecessarily harder because we have to mentally parse the blob back into the requester's intended presentation.
Could we please stop stripping the line breaks and preserve the intended format?
9 votesThank you Jon for the original idea! I wanted to send out a note that this has been completed for both Activity Leadership Permission Requests and Course Leadership Permission Requests. The comment field is now a Rich Text field which will allow for advanced formatting of text and allow for bullet points, tables, and images. This should make it easier for Leaders to review requests - especially when a lot of information was requested.
For more tech updates, check out our Technology Changelog!
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Update webpage text for how to close an activity
On https://www.mountaineers.org/volunteer/schedule-manage/activities#closing-activities
it states 'When viewing the activity, click on the "Roster" button in the orange admin panel on the left side of the screen. Under "Set Activity Results", you can choose a Trip Result, then click the "Save" button.'
It seems that 'close activity' has been moved out of the Roster section, and into a 'Manage Activity' section on the right hand side of the page. The text should be updated to indicate that.
Thank you!
1 voteThis has been updated. Thank you!
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Swap "Meeting place and time" and "Leader's Notes" on trip listing
A frequent leader pain point is participants who obviously don't read the entirety of the trip listing before signing up and especially before requesting leader permission.
Most leaders will put instructions on information they want for leader permission in the "Leader's Notes" section, but many participants don't see it because it ends up hidden under the "More+" collapse link. Some leaders even make a point in ALL CAPS to try to get participants to click "More+".
I believe that swapping these two sections and making "Leader's Notes" the headline that doesn't get hidden would improve this situation and make it…
4 votesHello All -
This idea has been completed! Leader Notes are now the first thing listed in the activity details.
Keep up to date with changes by reviewing our Tech Changlog!
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Add the words " &/or Charts" to wording in "Routes/Places Recommended Maps"
Under Routes/Places tab it states: "Recommended Maps". Since salt water based trips use "Charts" rather than "Maps" I suggest making the statement read "Recommended Maps &/or Charts".
Some activities may use both a land based map and a water based chart so having " &/or" covers activities that only require a map or only require a chart as well as activities that require both a map and a chart.
This is a small issue, and it is certainly not critical however using the correct terminology improves the overall validity and accuracy of the website.
1 voteThis has been completed in production and now states maps and charts under recommended maps.
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No need for leader phone number in leaders permission email
When someone submits for leader permission, I get an e-mail with information about the requestor and activity -- but curiously it has my own leader information including phone number.
Since I end up just directly replying to those e-mails, which routes to the requestor, I've inadvertently been sending my phone number back to them all. Can the phone number be removed from the requestor form? It doesn't seem necessary
1 voteCompleted Mar 2022.
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Stop showing activities that occur TODAY in the "My Activities History" section
Right now, any event I am leading today shows up as the first thing in the "My Activities History" section on my profile. However, this is (and always has been) very annoying, because I have to scroll down to find it. Due to recent (and welcome) website optimizations, the history section loads more slowly, so I have to wait for it to load before I can open the activity I'm leading that day in order to print the roster.
The activity I'm leading that day is the activity I'm going to need to access the quickest in order to print…
4 votesThis is now live in production! Activities and events that are still active or happening same-day will now show up under 'My Activities' at the top vs. 'My Activities History'.
Stay up to date on website updates here! https://www.mountaineers.org/blog/technology-changelog
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In Stewardship Half Day template document the need for manual follow-up
After completing two "Stewardship Half Day" activities the participant is expected to send an email to info@mountaineers.org requesting their Stewardship badge. This fact was documented in a one-time email sent to activity chairs and some activity leaders when the new template was launched in November, 2020 (see attached pdf) but does not appear to be documented anywhere else. Moreover, people who post Stewardship Half Day activities are expected to include the need for manual follow-up in their activity descriptions, but that also appears to have been mentioned only in the one-time November email. As a result, Stewardship Half Day activities…
1 voteHello David -
Thank you for sharing this idea! We have implemented two changes to assist in awarding stewardship badges for multiple half day events.
- We added the language you recommended to the half day activity template. We cannot auto-populate the description of an activity, but can auto-populate the leader notes of an activity. Now, if anyone generates a half day event this information will be added like the 10 essentials are always added.
- We created a report that will email our Member Services team every quarter that should help us find individuals who have attended multiple Stewardship half day events that do not have an active stewardship badge. This will hopefully have us find and recognize those who may have missed the leader notes!
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Improve Route/Place Summary (aka Search Results) View GH3574
Given that our Routes & Places have grown to support a wider set of options and variations, and that they support both land and marine activities, it would be better to display the entire summary and remove the detailed info at right column in the summary (aka search results) view of a route/place. See the attached mock-up.
1 vote -
Allow Participants to be Bulk Assigned Volunteer Hours GH3364
Our requirement for the Stewardship Credit badge is 8 hours of stewardship-related work which can be obtained many ways. We have many stewardship activities, but some of them only require 2-4 hours of work. To make this easier to track, we'd like to be able to bulk assign volunteer hours to participants in these cases
4 votesThis is complete. Look for the "Check this box to assign volunteer hours to participants too" checkbox when closing an activity.
We're working on how to integrate this this the Stewardship badge soon (seehttps://feedback.mountaineers.org/forums/273688-general-feedback/suggestions/41870725-assign-the-stewardship-credit-badge-based-on-stewa).
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Assign the Stewardship Credit Badge Based on Stewardship Activity Volunteer Hours
Once participants can more easily be assigned volunteer hours for participating in a stewardship activity (see Allow Participants to be Bulk Assigned Volunteer Hours, http://feedback.mountaineers.org/forums/273688-general-feedback/suggestions/41829865-allow-participants-to-be-bulk-assigned-volunteer-h), assign (or remove) the Stewardship Credit badge based on having 8 or more stewardship volunteer hours in the last 365 days (removing this badge if a person has it and their stewardship volunteer hours are less than 8 in the last 365 days).
1 voteThis has been completed. A leader can add a stewardship badge to an activity so that once the activity is completed, the badge will be assigned to participants on the roster. This only works for a full stewardship day. An idea still remains for half days: https://feedback.mountaineers.org/forums/273688/suggestions/43952484
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Route/Place Missing Photo Finder
Develop a way to find Routes & Places that are missing a photo so that anyone may find a route/place where we need a photo to make our website more content rich.
2 votes -
Add our COVID Code of Conduct to website GH 3445/3446/3447/3450/3455
Add text acknowledging our COVID Code of Conduct, including a link to the reference page(s), to the event/activity creation page and the registration pop-up. Also add a note about the Code of Conduct to the top of all event and activity listings.
Add donation requests to free activities and events.
Better emphasize donation request in checkout process.
Add "Include credit card fees" for donations.
1 voteCompleted Jun/Jul 2020.
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Improve MORE+ button
From feedback, it appears that many people fail to notice the "more+" button in activities, especially on cellphones. Because they don't see it, they don't read all the important info in leader's notes. The More+ button should be more prominent...possibly a brighter, solid color button? Better yet, how about all the info about the trip expanded so it's never missed?
1 voteCompleted Jun 2022. As part of adding features for our events system, we moved the MORE+ button to the left, so it's easier to see.
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