General Feedback
This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any idea and will be notified of its status changes. Your feedback helps us prioritize projects and improvements for our organization.
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88 results found
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On line user account changes
Hello,
My credit card changed. I use it for automatic renewal payments. Thee is no clear way for me to update my credit card info via the web site login. Pleae let me know how I can update my credit card info on line.
Thank You, Gary Zink1 voteHi Gary,
To update your credit card for autorenewal payments you’ll want to log in and go to My Profile and click the Recurring Payments tab on the left hand side.Tess
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Change "downgrade" language
I suggest changing your language on membership "downgrades". Rather than say "downgrade", which has negative connotations, why not say "You have chosen to change your membership type". Using the word downgrade makes it sound like the membership type has fewer benefits or less value than another type.
1 vote -
Merge Duplicate Member Records
Member Services needs to be able to merge duplicate member records.
1 voteCompleted 12/8/14
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New Email Management system needed
We need a better email management system so our members can choose which emails they want from us.
1 voteIn November we started using Exact Target to manage our newsletters and other organizational wide emails.
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Improve the ability to act as family member for activity registration
It doesn't seem to be working to masquerade as a family member from the My Profile drop down menu.
1 vote -
Improve My Profile Preferences View GH3064/3573/3534
Improve how a member’s preferences are displayed on the bottom of their My Profile page and to minimize confusion on where and how to change (edit) them.
Notes:
- Don't show checkboxes or data entry boxes with their “values,” because it makes them look editable.
- Remove help text, so that essentially only the field labels and their values are displayed and so that the view is more compact.
- Some of the “answers” will need to be “calculated” to make the view more user-friendly.
- Move items on the Profile Edit Form to match the My Preferences view (both…0 votesCompleted ·
AdminJeff Bowman
(Associate Director of Information Technology, The Mountaineers)
responded
Completed Nov 2021.
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Deceased member information ~Salesforce
What needs to happen to membership accounts when a member passing- including but not limited to unsubscribe from emails, change contact for communication on membership etc.
Website:
○ If part of a family membership, adjust as needed for the survivor(s)
○ Set membership expiration to the date when marked as deceased
○ Unsubscribe from all email newsletters
○ Unsubscribe from magazine mailing if not part of a family membership
○ Remove from all committeesSalesforce:
○ Set Email Opt Out to True0 votesCompleted Mar 2019
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Fix the mobile My Courses View GH2094
Right now when you open My Courses & Programs and then open courses that have activities in the future and past it looks a little messy, it'd be better to have them open in a separate modal dialogue
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Improve quantity +/- buttons on shopping cart page GH2124
Hard to change quantities, buttons too small
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0 votes
Mar/Apr 2017
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0 votes
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Hold Space in Registration Process
To prevent member and guests from losing a space after they begin the registration process, we need to hold that space for long enough for them to pay for the course or activity. This will also fix the issue where items have registration end date but remaining in the shopping cart indefinitely.
0 votesNov 2016
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0 votes
Feb 2017
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Update Privacy settings for leaders and admins GH2102
Right now some of our leaders have their profiles set to Private but we need members to be able to see leader's badges and emails for communication. Please note this would not share leader's address, emergency contact, phone etc, just email/badges/profile bio
0 votesThis was completed Dec 2016. More info about privacy on your profile can be found here.
https://www.mountaineers.org/membership/mountaineers-privacy-policy-explained -
0 votes
Completed May 2016.
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ADD AUTOMATIC ANNUAL MEMBERSHIP RENEWAL PAYMENTS AND AUTOMATIC MONTHLY DONATIONS TO MY PURCHASES SD420
If I have, show automatic annual membership renewal payments and automatic monthly donations on my My Purchases page. Also show me the credit card I use for these and allow me to change that card or to enroll in or cancel either of these automatic "payments." Note: We're combining the My Purchases and My Recurring Payments "pages."
0 votesCompleted Sep 2015
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0 votes
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0 votes
We completed and launched many of the desired youth programs features in Jan, Feb and Mar 2016.
In May & Aug-Sep 2016, we added the youth forms feature.
In FYE17, we may add the monthly payment feature that is described in this idea: https://mountaineers.uservoice.com/forums/273688-general-feedback/suggestions/16938802-allow-monthly-paymenst-for-annual-youth-programs
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Add Staff UI for Procesing Refunds SD289
Now that we have a My Purchases on the website, we need to be able to properly record refund transactions in all of our systems. This will also reduce the time needed and improve the accuracy of by our Members Service Team to process refunds.
- Staff need the ability to issue refund (full and partial) when canceling a person from an activity or course.
- Staff eed to be able to cancel a person'smembership and refind a specified amoutn of annual dues that have been paid.
- Staff need to be able to cancel and refund full and partial amounts for book…
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Add age parameters for youth only activities GH 1253
To prevent adults from registering themselves or the incorrect family member allow course leaders to indicate age parameters as pre-requisites for courses, course related activities and activities.
0 votesThere is now a minimum and maximum age field on courses and activities to avoid having parents sign up for youth specific activities.
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