Phone support for Elder members who do not use the internet
I often hear this feedback but I don't think I've done a great job documenting it, so here goes.
Today I spoke with 50 year member Diana Edgar and I thanked her and let her know her of recent lifetime membership.
While we were speaking she shared how much she loved being a Mountaineer but she has felt so cut off lately because she doesn't know how she can participate when everything is online and she doesn't use email or a computer. She deeply wishes there was a way for her to sign up for activities that was easy for internet free person.
I let her know that I'd document her feedback, that she was not alone in her woes, though it was true we had shifted to be primarily online.
While I know there is nothing that can really be done right now, I thought it would be good If I started sharing the times I heard so there could be some sort of record in case we ever decided to offer some sort of hotline for seniors?
Couple ideas from Jeff Bowman: Maybe a phone line staffed by volunteers who want to help out. Could be a Mountaineers phone number that is forwarded or VM only. It could be like or Trip Emergency Line.