General Feedback
This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any idea and will be notified of its status changes. Your feedback helps us prioritize projects and improvements for our organization.
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79 results found
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Set focus to username field in login
Please set the "focus" to the first field "username” on the login page. It's a niggly little thing to have to proactively click into the box to type in it on every login.
1 vote -
Automatically Add Instructors to Committee Roster GH2511
When an person registers for or is registered for an activity as an Instructor, in addition to adding them to the course's team roster (if part of a course), add them as an Instructor to the sponsoring Committee's team roster as an instructor or check their instructor box if they are already on the Committee's team roster and their Instructor box is not already checked.
2 votes -
Adding a "Related Items" section for additional information on Book product page GH3074
Add a new tab alongside "Description" "Video" and "Reviews" for related items, especially blogs.
The idea is to present complementary content when the product page is the landing page, esp. considering the % of our page sessions are from New Users.
Aside from links to our blog, other items could be downloads, related events* -- it's also why I don't want to just call this tab "Blogs," as it doesn't necessarily reflect the full scope.
*Though personally, I think this should be its own tab, and would be pulled automatically from Author Events calendar.
I thought about just linking whatever…
1 vote -
Simple and Effective Feedback Surveys & Incident Reports
(1) Keep it simple and quick to attract more feedback.
(2) For instance, we could have multi-choice or single-choice questions on page 1 (change it to cover a bigger picture than we do already) and have a conditional page if people wish to add more comments/improvements if they wish to.
(3) Separate the near-miss report and incident report. They serve different purposed and requires attention and follow-up on a different scale.These are my thoughts; hope we can achieve to bring more feedback from participants by making it easy and quick. And also, by creating open culture to encourage near…
1 voteLow Priority · AdminJeff Bowman (Associate Director of Information Technology, The Mountaineers) respondedHi KD,
Thanks for the suggestions. We completely agree with “keeping things simple.”
Although your suggestion for our feedback page may be conceptually simpler, it is quite complicated to implement and we have several other needs for our feedback system, http://feedback.mountaineers.org/forums/273688-general-feedback?category_id=358780. Feel free to review and vote or comment on any of these.
Separating near miss reporting from full incident reports is a good idea that our Safety Committee needs to evaluate. We recommend merging it with Create More Robust Safety Committee Data Analysis, http://feedback.mountaineers.org/forums/273688-general-feedback/suggestions/7002958-create-more-robust-safety-committee-data-analysis. Please let us know if that is ok with you and we’ll do that. It can also be a separate idea. If you prefer, please feel free to add a new idea for this.
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Automate updating profile URL when a member changes their name GH2910
Automatically update profile url when a member changes their name in the system to avoid negatively impacting people (one example of a demographic that could be negatively impacted is trans folks). Right now, if a member updates their name in the system, it updates everything except URL generation automatically. The user then has to personally email someone to manually update it. It would be good if this process was automated to decrease the need for this extra step.
4 votesLow Priority · AdminJeff Bowman (Associate Director of Information Technology, The Mountaineers) respondedThere's not much need for this, because folks rarely change their name or need this. We can do these as needed and on request. If you need this, please send us an email at info@mountaineers.org. We'll do this by adding a new profile and merging it with your existing profile. You'll retain all your history, get the new name and URL, but will have to change your password.
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Add "Applied" as a Registration Status Option GH2950
Add a status that the course leader could assign when they manually add an applicant to the roster, before they have been accepted or declined. eg. the Basic Climbing Course roster would have 300 applicants that were manually entered by the leaders. (this has the problems of communicating to applicants to create a guest account and probably too much admin burden for leaders). As students are accepted, they are moved to "offered" at which point they can pay for the course. All who aren't accepted simply remain on the "applied" roster. This would allow a quick report for following years…
1 vote -
Add optional "Date to Assign Student Badge" for courses
Add an option under course settings for when the "Student Badge" is assigned. Currently it is assigned when someone registers. The issue is that Student Badges are used as prerequisites for trips. This means that as soon as someone registers for the Scramble class, the website will let them sign up for Scrambles. We should wait to assign the student badge until students are far enough through the course to actually go on trips.
I'm open to other suggestions on how to handle this, but delaying issuing the badge seems like a simple to implement method.
3 votes -
Volunteer (instructor recruitment) request opt in GH2800
With mega course rosters for instructor recruitment and other ways we can email people through the website it would be nice for people to have a way of opting in/out of instructor recruitment emails.
7 votesLow Priority · AdminJeff Bowman (Associate Director of Information Technology, The Mountaineers) respondedForum functionality will likely cover this need and we can export data from Salesforce as needed.
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Improve Layout of Bottom Portlets GH2806
When we have more than three bottom portlets, their layout arrangement goes "bonkers." We'd like to arrangements to work like those in the attached example.
1 vote -
Update Gift Memberships Pricing Portlets GH2926
Update portlet text for Gift Memberships to show new price. Right now on the gift membership page and on the next page it shows the original price for memberships, not the discounted gift price, and it should probably show the regular price crossed out with the gift price in red. So for the holidays (December) it will be 25% off, and for any time earlier it will be 15% off.
1 vote -
5 votes
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Co-leader and Mentored Leader Activity Roster Automation GH2494
For adding to only (not editing) an activity team roster record, if the role is "Mentored leader" or "Co-leader," automatically check the "Admins" and "Show as contact" boxes.
3 votes -
Fade the badge image (but keep on profile) when a badge expires
Instead of removing the badge image from someone's profile when their badge expires, it would be nice to fade the image ... this would show that the badge is no longer current, but it would also provide a better snapshot "history" of that person's past participation.
2 votes -
Emergency contact person - automated emails
It might be nice when a trip happens (not a course or seminar, just a trip) that an automated email gets sent out to everyone's emergency contact person letting them know that they're going on a trip and what to do if they don't come home. If they don't live with each other, I bet nobody ever tells their emergency contact person they're going on a trip. I don't know what the official process is, but maybe the email could say "Sally Smith is going on a 1-day trip today with the Mountaineers, if they aren't home by noon tomorrow…
2 votes -
"Suggested Alternate Activities" when Registering for the Waitlist
It would be great if we could have "suggested alternate activities" pop-up when someone registers for the waitlist on an activity. This might look like the page that shows of recommended books. Alternate activities would be of similar difficulty, they would have availability, and they would be open or upcoming. The hope would be to try to get folks off our waitlist and into activities with availability.
3 votesWe think is may be partly fixed by requiring leaders to choose a Leader Rating so that searches are more accurate.
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Show "Late Cancellation" as a Participant Result
Show "Late Cancellation" as a status on the Participant Result, if participant cancels after registration is closed. This would be an additional option to Cancelled and No Show, which already exist. No changes to existing, automated emails.
6 votesWe have a number of mechanisms in place to help people understand the impact of cancellations and no- shows. This includes our automated emails and participation notes for people on trips.
We are concerned that this status will lead to leaders blacklisting participants from trips and think that instead the focus needs to be on better new member orientation about our activities.
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Lodge-specific Sign-in Sheets (aka Print Rosters) SD648/649/650
For a two-night stay, what we have may be enough, but for longer stays a matrix-style sign-in sheet might be better. Or it may be better if we have a different printable sign-in sheet for each lodge.
12 votes -
When a leader sets a trip to 'private' status, turn off visibility to leaders
Sometimes a committee administrator has time to create multiple listings in advance on behalf of leaders but doesn't want them to be visible to anyone until the trip opens for registration, so they set them to 'private' for a few days or weeks. Particularly the case for Global Adventures but also for some course field trips. However right now all listings are visible to any leader even when marked private. The whole point of marking something private is so that no one gets the advantage of advance visibility for that activity. Can we make any 'private' status activity be invisible…
0 votesWe allow leaders to see private activities because they need to see all activities at a given route/place to prevent multiple groups going to the same place. This obviously applies mostly to global adventures and we understand the need to have limited visibility but it’s hard to justify the resources needed for development for a specific activity committee at this time.
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Allow Leaders to Choose Activity Template or Route/Place Image for Activities SD641
When scheduling an activity, allow the leader to choose to use one of the the route/place images, the activity template image, or an image from their local computer.
Notes:
Currently when scheduling a trip (standalone) activity, the one form the route/place is the default and the leader may choose to replace that with one from their computer. For course activities, the default image is from the activity template, and the leader may choose to replace that with one from their computer.
Many of our Routes & Places have an "Images" folder where we store images submitted by our members and…
4 votes -
Lodge Reservation Dietary Notes Improvement
The following is from Mary Ann Cameron, a life time member of the Mountaineers. She works at Rick Steve's Europe Through the Back Door. Rich Steve's had a lot of trouble meeting the diets of their tour members so they now ask only for medical dietary restrictions. This substantially reduced their problems and they have had minimal complaints. In the paperwork you fill out when you sign up for one of his tours the only question pertaining to diet is: “
MEDICAL DIETARY RESTRICTIONS (things that will make you ill).
If Rick Steves can send 20,000 tourists each year to…
6 votesThis is a relatively easy label and/or help text change that we can do if anyone feels strongly about it.
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