General Feedback
This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any idea and will be notified of its status changes. Your feedback helps us prioritize projects and improvements for our organization.
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410 results found
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Display trail or route on route/place map GH2019
While it would be a lot of work to populate initially, the question was raised at our committee meeting whether the map for a route/place could actually show the route, rather than just the start and end points. This could come from either a GPS track or from tracing it out on a map. Alternatively, there could be a place, like a "Materials" folder and tab for each route/place, where we could upload a GPX file with the route.
9 votesWe added the capability to add a “Resources” folder and tab to our Routes & Places. I will work with Peter Hendrickson on the process for creating these folders and adding materials.
Here’s an example: https://www.mountaineers.org/explore/routes-places/sam-hill
We’ve also got a blog about this: https://www.mountaineers.org/blog/coming-soon-enhanced-trip-navigation-resources
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Course feedback form should request that students name their instructor
Course feedback form should request that students name their instructor so we can learn from the good instructors and help the poor ones. Currently the comments are lumped together. Comments like "my instructor was great" and "my instructor was poor", don't do us any good because we don't know who they are talking about.
2 votesThe course related field trip surveys now include the following text to help identify which instructors may need additional support. “Could you give the reasons why you rated the instructors the way you did?
Please list specific names of instructors if possible so we can pass on the feedback.” -
Add Emergency Contacts to Committee Rosters & Course Rosters GH1836
Currently, emergency contacts can be viewed / printed for Activity Rosters, but not Committee Rosters or Course Rosters. This creates a shortcoming in safety preparation for course field trips, as there is not a reliable means of having emergency contact info available for students & instructors participating at field trips. Would seemingly be a relatively easy fix to make Committee & Course Rosters function similar to Activity Rosters.
8 votesCompleted May 2016.
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Make sponsoring committee a link on the course and activity pages GH1835
When you click on a committee shown on an activity, course or event, it is helpful to be able to navigate to the committee page directly from that listing.
2 votes -
Allow a course to have multiple course types GH1640
I'd like to be able to list a course under two categories. For example Winter Travel for Everett was snowshoeing and cross country skiing so should be able to be listed under both. Scramble leader seminars or hike leader seminars ideally should get an outdoor leadership and the activity type tag
2 votesCourses now can have multiple course types. THis lives in the course template and is particularly useful for courses like winter travel that need to be earmarked as Snowshoe and Cross Country Ski or hiking and backpacking seminars that cover both activity types.
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Student Enrollment Notifications for Leaders GH1869
Would like to request the ability to have notifications sent to leaders when students enroll in a course. This is particularly important for some of the ongoing course listings like Naturalist Study Group.
3 votesWhen you set up or edit a course, you can no request that notifications for roster changes (e.g. student registers, cancels or moves from waitlist), by checking the box for this.
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Make the course application hyperlink text into a more prominent blue button GH2176
Currently, there is tiny hyperlink text above the register button for a course for a person to submit an online application. I would like to see that as a prominent blue button above the yellow register button. The hyperlink text just doesn't jump out.
1 voteOct 2017
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Add filters to site search GH1877
The main problem with the search is that it returns so many pages of results that excessive paging is required for the search to be very useful. The sort, date, and item type filters do help, but more mechanisms are needed to narrow down the result set: Branch and Activity Type filters, for example.
5 votesWe added Branch and Activity Type field to the Badge, Event and Blog Post items so these items can used as filters in the site search.
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Add Stewardship How-to ~WebsiteContent
The Problem: There is currently nowhere (that I could find) on the website where it describes the specifics of getting the Stewardship credit. Result: hundreds of students have to e-mail info@mountaineers.org or call 206-521-6000, and some poor staffer has to answer / redirect the same questions, over and over.
Website has good descriptions of the badges and links to Mountaineers-sponsored activities, but there is nothing about the specific how-tos of who to contact or what documentation/photos/e-mail/whatever to be supplied.
So, there needs to be a page with that includes the following:
- Stewardship contact
- Expected documentation for stewardship activities,…4 votesIf you click on the stewardship credit badge you are taken to a page which describes how to earn the badge with us or with one of our partner organizations.
Note that with the recently launched development, the Stewardship Credit badge may now be awarded for successfully completing Stewardship activities through the mountaineers without having to email member services separately.
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Printable Membership Card GH1834
We’ve had some feedback lately (well, always) from certain members who always want a membership card. Sending them individually is time consuming and expensive. How feasible would it be to design a page (something VERY simple) where people could print out their own membership cards?
1 vote -
We need to have short URLs that are easy to remember...
Right now, the URL to the individual activity committees (i.e. Photography) is super long and impossible to remember. Plus, there's no easy way to find these committees since they are not specifically listed under a branch or anywhere in the navigation (that I could find). For instance, the Photography committee's page URL is https://www.mountaineers.org/about/branches-committees/seattle-branch/committees/seattle-photography-committee. That is super long! We need a way to do short URLs that will get us to these pages. Using a short URL website like bit.ly would work, but the URLs don't make any sense, so no easier to remember.
1 voteThe short URL for the Seattle Photography Committee’s page is mountaineers.org/seattle/photography.
We are happy to make these following this format on request son long as the committee’s web page is has up-to-date, well-formatted content.
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Problem with "cancellation pending"
Cancellation pending can be a problem for leaders when they are trying to cancel people off and add people from the waitlist right before the course. The people in "cancellation pending" count towards the number of registered students, which means that their spots can't be offered to anyone else until Member Services reviews their status and issues the refund, etc. Member Services then changes the status to "cancelled" which then frees up that spot for someone else. But the problem is that this lag in between "cancelled" and "cancellation pending" can sometimes take days and prevents leaders from being able…
1 voteI am sorry to hear you’ve experienced a lag time on cancellations. Unfortunately we need the cancellation pending status to process refunds. Member Services does cancellations every business day so if you are seeing a lag time of more than one business day on a course roster that is time sensitive please email info@mountaineers.org or give us a ring at 206-521-6001 so we can update immediately. Additionally if the course is shortly approaching you are welcome to email those on the waitlist to let them know they are in, send them course materials and alert them they will be offered a spot shortly.
In addition to our daily cancellation pending notifications we also recently implemented a weekly cancellation pending report to help ensure that these are processed in a timely manner.
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Better sort for event calendar contents view GH1837/1955
When working on Events in Contents view, the oldest events (two years ago, as of now) sort to the top of the list. That means repeatedly paging to the end of the list to get to the Events of interest. Since, every time the page is refreshed, it starts over at the top of the list, the paging effort must be repeated over-and-over and is very time consuming.
Please change the list to sort in descending date order. Or better yet: present and future dates in ascending order followed by past dates in descending order.
Also, the event date is…
0 votesThe column headers in the “folder contents” view are now spaced correctly and you can sort (as you always have) by clicking on a column header for the forward sort. Click a second time for the reverse sort.
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Default location on map in Events GH1781
For adding events to branches other than Seattle and Tacoma can the location map to defauit somewhere in the Puget Sound Area instead of coordinates so folks can more easily drag the dot around.
1 voteApril 2016.
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Allow Map Displayed on Activity Route/Place Tab to be Edited GH1870
Allow leaders to edit the GPS Start Point and GPS End Point (or the map in whatever form it exists) that is displayed on the "Route/Place" tab on the Activity pages.
This will make the map displayed with the activity more accurate for the trip itinerary.
1 voteCompleted May 2016.
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Make it so you can see leaders permission on course activities GH1675
When you sign up for course related activities you are doing it through the manage registration portal and there is no note showing that the leader asked for leaders permission.
3 votesCompleted April 2016. Now you can see leader’s permission via the Manage Registration dialogue box and on the course requirements tab along with links to get you to the form to request permission.
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Sharing participant information among activity leaders GH1654
At our 2014 cross-branch hike-backpack committee summit, the number one source of burnout and frustration among leaders was the difficulty in identifying participants who are capable of completing the posted itinerary vs. those who could derail the group. Recent website updates now allow activity leaders to record participant performance ratings when closing their activities, using a dropdown box with the following categories: Successful, Turned Around, Needs Improvement, Failed/Unsafe, NoShow, Waitlisted, Canceled. Then a future leader can use the website search to find a particular member they'd like to evaluate for an activity, open their profile, and look at their Activity…
7 votesWe now show the overall trip result on the My Activities page along with the participant result which allows leaders to easily see if a participant canceled or if the trip was canceled.
We discovered that another big issue is chronic late cancellations. We are setting up an email to go to people who exhibit this behavior. With input from leaders, we defined chronic late cancellation is as anyone who cancels after registration closed 3 or more times in a 3-month period.
We will also send a similar email to anyone who is reported as a “no show” by the leader when they close their activity roster.
These three improvements achieve the desire for leaders to share participant information.
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Show registration close dates on activity detail page for registered participants GH1649
Show the "registration close" date on the trip information page for participants that are already registered for the trip.
1 vote -
Improve search for internal hyperlinks GH1662
When hyperlinking within the site to an internal page or folder, the search engine appears to pull up anything that has your subject within the content, not just the title, making the search very slow. Also on the scroll bar, only the up arrow works. The down arrow does not work, so you need to drag the bar down, which is impossible to do slowly, so you have to drag the bar to below where you want to go, then use the up arrow to slowly get to where you're trying to go in the list.
0 votes -
Optimize Search for Results and Speed SD429
With our large database, we need to balance a robust and complete search result set with search speed. We have fine tuned this as best we can with our current tools and setup. Still some searches are a bit slow and results sets incomplete. To improve this, we need to reconfigure our search application which requires significant technical development.
3 votesThe speed of the type-ahead search fields on edit forms (e.g. adding to roster) is much faster while providing a more complete results set.
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